Archive for December, 2011

Stratos Jet Charters Becomes BBB Accredited Agency

Thursday, December 15th, 2011

Stratos Jets was recently accredited with the Better Business Bureau

Stratos Jet Charters is one of the most reputable air charter agencies in the business aviation industry. As an industry leader, one of our main objectives is to engage in ethical operational and advertising practices that promote consumer confidence and better business. Since our inception, we have strived to perform honestly, and with integrity, to provide the highest level of air charter service in the industry. That’s why we are pleased to announce that we were recently accredited with the Better Business Bureau (BBB), a private, non-profit organization that promotes trustworthy businesses that engage in honest and fair advertising and selling practices.

The BBB Code of Business Practices represents sound advertising, selling and customer service practices that build consumer trust and confidence in business. The Code of Business Practices is built on the “BBB Standards of Trust,” eight principles that summarize the key elements of creating and maintaining consumer trust. At Stratos Jets, we believe that the principles of the BBB Standards of Trust closely resemble that of our own. As a fully-accredited BBB agency, we pledge to uphold the principles of the “BBB Code of Business Practices,” which we have explained in more detail below.

The BBB Code of Business Practices:

Build Trust: Establish and maintain a positive track record in the marketplace.

Stratos Jets’ industry reputation is why we are consistently able to offer our clients the best jet charter service in the industry. Our established reputation for honesty and integrity has enabled us to build and maintain close relationships with the finest aircraft operators in the world. Most of these operators prefer to work with Stratos Jets, which has allowed us to gain access to a wider pool of discounted one-ways and empty leg charter flights. Stratos Jets’ proven track record for providing honest, reliable service is the principal reason that Stratos Jets’ President, Joel Thomas, was elected president of the Air Charter Association of North America (ACANA), an industry-led organization promoting ethics, best practices and professionalism.

Advertise Honestly: Adhere to established standards of advertising and selling.

Some charter brokerages take advantage of consumer trust and confidence by presenting quotes that are devoid of applicable FET taxes, airport, landing and repositioning fees. Stratos Jets promises to offer clear, “all-in pricing” on every charter flight that we book through our agency. Unlike some charter brokerages that offer false discounts and promotions, with Stratos Jets, you can be assured that the price you are paying does not include hidden fees or taxes.

Tell the Truth: Honestly represent products and services, including clear and adequate disclosures of all material terms.

Stratos Jets was invited to join ACANA because of our continued commitment to honesty, integrity and professionalism. As an ACANA member, we stand against any charter broker that seeks to take advantage of consumers by misrepresenting products or services. This means that we will never engage in “speculative pricing,” the controversial act of bidding on “phantom aircraft,” or aircraft that are not readily available in the charter market. All of the quotes that we provide are based on actual aircraft availability.

Be Transparent: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Stratos Jets is a worldwide air charter agency, not a Part 135 air carrier. We will never falsely identify or advertise ourselves as an aircraft operator, which is a direct FAA and DOT violation. We work with other ACANA members to promote transparency on all levels to other air charter service providers. Stratos Jets’ air charter agents, who are among the most knowledgeable and educated in the industry, are available 24 hours a day to explain all FAA and DOT regulations. At Stratos Jets, we openly and honestly represent all industry regulations, and we ensure that all of our vendors to do the same through the Stratos Jets’ Approved Vendor Program.

Honor Promises: Abide by all written agreements and verbal representations.

At Stratos Jets, our goal is to build long-term relationships with our clients instead of one-time transactions. We strive to honor our client relationships through our honesty and integrity. Our clients are important to us as invaluable members of our family, and we will never misrepresent ourselves or willfully deceive them. Stratos Jets is dedicated to meeting the individual needs of our clients. That is our promise to our clients. We faithfully meet and execute those demands each and every day.

Be Responsive: Address marketplace disputes quickly, professionally, and in good faith.

Responsiveness has always been a top priority for Stratos Jets. As experts in the field of private aviation, Stratos Jets agents are extremely knowledgable about the private aviation industry and current charter market. Should a marketplace dispute occur, we will react quickly and efficiently to settle the dispute with as little injury to our clients as possible. As an ACANA member, Stratos Jets is in the unique position to help represent the industry to the FAA and help shape future requirements in a way that positively affects business.

Safeguard Privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Stratos Jets handles our clients personal information safely and securely. Your information will never be shared with other organizations or individuals.

Embody Integrity: Approach all business dealings, marketplace transactions and commitments with integrity.

Stratos Jets is dedicated to being the best in the industry, which means fair pricing, deep industry knowledge, and representing ourselves honestly to our customers. These are standards that we have sought since our inception and ones that we will continue to pursue. At Stratos Jets, we believe our clients deserve only the finest charter service, and we aim to provide it on each and every charter flight.

Stratos Jet Charters Launches Client Questionnaire

Thursday, December 15th, 2011

Stratos Jets will launch a client questionnaire to better serve our air charter clients

Since our beginning, Stratos Jet Charters has set the standard for excellence in business aviation, but what does it mean to be excellent? The dictionary defines excellence as “the quality of being outstanding or extremely good.” At Stratos Jets, we believe that a charter service is only as good as the level of service and customer satisfaction that it can provide. In our opinion, a valuable service is one that is constantly willing to improve upon its services.

As an on-demand air charter agency, we understand that each of our clients has individual needs, and we strive to meet each and every one of them. Beginning in January of 2012, we will start sending out online questionnaires to all of our clients upon completion of their charter flights. The goal of our client questionnaire is to gain a better understanding of our clients’ individual jet charter needs, while learning how to improve our service and provide the best, possible customer experience.

In our quick and easy-to-complete online survey, you will first be asked to answer key questions about your flying habits, such as “how often do you fly private,” “what routings do you typically fly,” and “what business model(s) have you used in the past?” The answers to these important questions will help us determine the type of charter service that you need to meet your travel demands.

Through our survey, we want to learn about your experience with our air charter agency. Did we respond to all of your needs in a timely manner? Was your air charter agent professional and courteous? Were you were fully educated about the safety and history of your aircraft and operator? We encourage you to be as honest and forthcoming as possible. With this information, we can learn about the level of service that was provided by the air charter agent and from our company as a whole.

The Stratos Jets’ client questionnaire will also feature a separate section that will focus on the quality of your overall charter flight experience. In this part, you will be asked to answer questions about the cleanliness of the charter aircraft, friendliness and professionalism of the flight crew, and the services that were offered to you at the fixed-based operator (FBO). We will share this information with our air charter agents to determine the quality and trustworthiness of the aircraft operator.

Client feedback is a vital part of constantly improving our service, which is why we encourage you to participate in our survey. Only through your feedback can we learn about our service and how we can help you achieve your personal and professional goals. As we continue to work together, we look forward to reading your appraisal of our service. Please do not hesitate to contact us directly should you wish to offer feedback on your charter flight.

Contact Stratos Jets:

1.888.478.7286

info@stratosjets.com

Merry Christmas and Happy New Year from Stratos Jets!

Wednesday, December 14th, 2011

Wishing you a Merry Christmas and Happy New Year!

As we approach another Christmas Holiday, we at Stratos Jet Charters would just like to wish you and your family a Merry Christmas and a Happy New Year. We thank you for your continued support and patronage, and are proud to be your No. 1 choice for on-demand air charter this holiday season and throughout the upcoming new year. As we continue to grow our company in 2012, we will remain dedicated to providing you with the best service in the air charter industry.

As an air charter consumer, you have a myriad of options when booking a charter flight, but what sets Stratos Jets apart from the rest is our dedication to fostering long-term relationships with our clients by meeting and exceeding their expectations. We currently offer a team of dedicated air charter agents, several in-flight concierge services, and access to more than 4,500 of the safest charter aircraft worldwide. We believe that the value of our air charter agency comes from our constant willingness to learn about our clients and improve upon our service.

In our ongoing efforts to enhance our air charter service, Stratos Jets is asking each of our esteemed clients to participate in an online survey program beginning in January of 2012. The goal of the “Stratos Jets Client Questionnaire” is to help us gain a better understanding of your individual air charter needs. The client questionnaire will consist of several key questions that will first identify your air charter preferences and requirements, and then test the value of our current air charter services. The client questionnaire will be quick and easy to complete, and will go a long way in helping us to learn about your needs and our service.

On behalf of everyone at Stratos Jets, I would like to encourage you to participate in taking our client feedback survey. Only through your participation can we learn how to improve our service to help you achieve your personal and professional goals. We invite you to provide feedback on all of your charter flights so that we might perfect your air charter experience. We look forward to hearing about how we can continue to improve our services and make Stratos Jets the leading air charter agency in 2012.

Thanks again to all of our wonderful clients. Merry Christmas and Happy New year from all of us at Stratos Jets.

All my best,

Joel A. Thomas
President
Stratos Jet Charters, Inc.

Light Jet Flyer? Consider the value of a Mid-Jet Upgrade

Wednesday, December 14th, 2011

The Hawker 800 is an excellent mid-sized charter jet

Perhaps better than anyone else, Light Jet Flyers understand the value of private aviation. Light charter jets are fast. They typically carry six to seven passengers over a thousand miles before refueling, and they provide the lowest, per person cost of any charter aircraft category. This makes chartering a light-jet the most economical approach to flying on a private jet. It’s the relative affordability that drives the strong demand for light jet charters in the U.S. air charter market. It is also the reason that the light-jet aircraft category boasts the most aircraft of any size category of charter aircraft in the U.S. air charter market.

The abundant supply of light jet aircraft that are available in the air charter market allows Stratos Jets to guarantee last minute charter flight availability for charter flights within four hours notice. It also enables Stratos Jets to provide point-to-point pricing on charter flights to hundreds of cities across the United States. Stratos Jets agents are able to offer point-to-point pricing by analyzing the positioning of all private aircraft that are apart of the Stratos Jets Approved Vendor Program; a safety due-diligence program that pre-screens charter aircraft, operational history, flight crew experience and insurance. This market research technique allows Stratos Jets air charter agents to quickly provide access to the safest, most well-maintained aircraft with the least amount of re-positioning costs for their clients.

The low operating cost of a light jet combined with the reduced repositioning costs make chartering a light jet a great value. For longer flights, especially those with larger passenger counts, the mid-size charter jet can provide substantial benefits over a light jet charter. Mid-size charter jets can carry between seven to eight passengers. They have a substantially increased range over light jets and provide passengers with extra leg and shoulder room as well as a larger storage area for their luggage. Stratos Jets agents can often provide competitively-priced mid-size private jet charters by pairing the needs of its large client base with the needs of other clients as well as the needs of Stratos Jets Approved Aircraft Operators.

Stratos Jet believes that through client education, an enduring pursuit to provide an excellent flight experience, and through its involvement with the Air Charter Association of North America (ACANA), they have set the standard of excellence in private aviation. When chartering your next private aircraft, allow a Stratos Jets air charter agent to provide you with pricing on multiple light and mid-sized private jets for your trip.

How to Determine if your Charter Broker is Honest and Transparent

Wednesday, December 14th, 2011

At Stratos Jet Charters, we believe that you should always work with a well-established company that you can come to know and trust.  When considering a jet charter broker to work with, here are a couple questions that you should ask:



What is the Overall Marketing Message of the Company?



What you constantly read and hear from a company, regardless of industry, is indicative of its goals and principles.  When considering the marketing message of jet charter companies, what is emphasized most? Is it simply great deals and rock-bottom prices? If so, this should be an immediate red flag.



As you have seen consistently over the years, the “message” here at Stratos Jets has been very simple and straightforward. Your safety always comes first when flying with us, and we provide the most personalized and responsive service in the air charter industry.  We always arrange charter flights on the most appropriate aircraft at the best-available price.

 As an honest and ethical organization, we do what is right, simply because it is right, and this philosophy has shaped all aspects of our business.

We believe in this message because it builds long-term, repeat business.  At Stratos Jets, our goal is to build relationships with our clients, taking the time to get to know them and anticipate their needs. 

How Transparent is your Service Provider?


Transparency is how a company explains its role regarding its services. Some charter brokers want to take a shortcut, thinking that the misrepresentation of who they are will make them seem larger or perhaps more capable than they really are.



Stratos Jet Charters is a worldwide air charter agency that provides clients with access to a network of nearly 5,000 aircraft nationwide. We do not own or operate aircraft, but we do verify that they meet our safety standards and comply with all FAA and DOT regulations. As a member of the prestigious Air Charter Association of North America (ACANA), we are committed to upholding the honest and fair practice of clear pricing.

During you search for a service provider, you may also notice that some charter brokerages disguise their role as a broker, advertising their “fleet” of jets or otherwise implying ownership of aircraft. The Federal government views this as false and deceptive advertising, and it is illegal.  

When considering whether to work with one of these companies, you should just ask yourself a very simple question: “Am I comfortable working with a company that is blatantly dishonest with me from the very start?” Your answer should help guide your decision making when choosing a broker.



What do Independent Sources think about the Company?



Any company can simply tell you how great they are. (Try to think of a company that doesn’t.) What other consumers think about your service provider should be a major part of your assessment.



The positive experiences of our clients are well expressed in the “A” rating given to Stratos Jet Charters by the Better Business Bureau (BBB).

 We are very proud of our BBB grade since it represents all of the hard work we’ve put in over the years to ensure that our clients are 100% satisfied with our charter service. This is especially true when you consider that a good portion of our new business comes from customer referrals.



We also think the financial condition of the on-demand service provider you work with is important. Stratos Jets has earned a Dun & Bradstreet (D&B) rating of “Strong,” with all facets of our business grading out equal to or higher than average in the air charter industry.



D&B is one of the most definitive, well-respected auditors and sources of business financial data globally. This rating means you will always get what you paid for, something you cannot say about every jet charter operation out there. Just another reason why you can travel with the utmost confidence when you choose Stratos Jets as your agent, and partner, for your next charter flight.



If you want to know more about Stratos Jets, just ask one of our current clients. We’d be happy to put you in touch with any number of customers who work with us right now, so they can let you know their thoughts on how we do business.


American Airlines Files for Bankruptcy Protection

Friday, December 2nd, 2011

AMR Corporation, the parent company of American Airlines, filed for bankruptcy protection

On November 29, 2011, AMR Corporation, the parent company of American Airlines, announced that it was filing for Chapter 11 bankruptcy protection as it attempts to cut costs and unload massive debt accrued from years of high fuel prices and labor struggles.

Long a subject of bankruptcy speculation, American Airlines resisted the move even as each of its rivals filed for bankruptcy in recent years to cut costs— particularly their labor expenses. As recently as October, it was reported by NPR’s Wade Goodwyn that corporate executives said that even though American Airlines was struggling and losing money, they still thought it could avoid going into Chapter 11 – the last legacy commercial carrier that hadn’t already done so.

However, the Fort Worth-based AMR Corp. has suffered financial losses in eight of the 10 previous years, and in 14 of the last 16 quarters, leaving it with no other options. AMR reported that there was no single factor that led to the bankruptcy filing, although it did cite the overall need to cut costs in view of the weak global economy and high, volatile fuel prices. The average price of jet fuel has gone up more than 50 percent in the past five years.

AMR also said that labor-contract rules forced it to spend at least $600 million more per year than other airlines. Increased borrowing needed in light of the eyebrow-raising order of 460 new Boeing and Airbus aircraft in July certainly factored into the decision as well. Saddled with heavy debt and continuing losses, AMR is expected to post a net loss of $1.1 billion for the 2011 fiscal year. The corporation said in its statement that it is taking this step “to achieve a cost and debt structure that is competitive in the airline industry.”

Thomas Horton, recently elevated to the roles of Chairman and CEO of American to replace departing chief Gerald Arpey, said that AMR has begun the legal process of bankruptcy in order to compete with large rivals such as Delta Air Lines and United Airlines, adding that American “must address our cost structure, including labor costs.”

As recently as 2008, American was the world’s biggest airline, but has fallen to the third largest behind United and Delta after those two companies bought other airlines. Both United and Delta filed for Chapter 11 themselves in recent years, with United exiting bankruptcy in 2006 and Delta following in 2007. AMR Corp. has continued to lose money while these two and other U.S. airlines returned to profitability over the past two years.

Although AMR says that cash reserves should be sufficient to conduct “normal” business operations in the near future, many commercial passengers have concerns about what happens next if they fly with American. Although the corporation insists that there will be no impact on travelers for now, one has to wonder what this means for their level of service and the number of routes and flights they are going to offer in the future.

Horton said that as the corporation goes through restructuring, it will be “operating normal flight schedules, honoring tickets and reservations as usual, making normal refunds and exchanges, and that its frequent flyer program will not be affected.” However, it should be noted that other carriers have responded to their bankruptcy filing in the past by cutting back considerably on the number of flights and routes that they offered. Horton did mention that American will reduce their flight schedule “modestly.”

But even a modest reduction would be significant considering that American Airlines operates more than 3,300 flights daily, and provides service to about 240,000 passengers per day. A renewed focus to ensure that every flight is filled to utmost capacity going forward is a major part of American’s future plans to address their planned cutback.

American Eagle Holding Corp., their regional airline operation, also filed for bankruptcy as part of the proceedings. Disruptions or cutbacks in American Eagle operations have even more direct impact on consumers that fit within the jet charter demographic, as this subsidiary provides routes to many smaller, regional airports not serviced by the far larger American. Talk of abandoning smaller cities entirely – by both American and American Eagle – is certainly on the table.

Negotiations with their labor unions to reduce labor costs to more competitive levels is the key imperative in this restructuring process, and will also prove challenging. It is likely that fewer employees will be expected to be responsible for more work as part of any new agreement, which could lead to lower levels of customer service satisfaction.

As anyone who has recently flown commercially could tell you, commercial travel is already a hassle. There are the TSA security lines that wrap around the terminal, with all the inconveniences of going through screening, taking off your shoes and taking out your laptop, emptying your pockets. There is the extra charge for checking luggage, boarding early, or even getting a sandwich. Other surcharges rack up too, so much so that travelers often have no idea what a flight will truly cost before they book. There’s the total lack of legroom and the crowded cabins, especially during the busy holiday season.

The convenience and flexibility of air charter really is apparent when you consider the commercial flying alternatives. When utilizing business aviation, executives can spend the minimum amount of time necessary to get from point A to B and back again, instead of wasting an entire day going through the hassles and headaches of today’s commercial travel “experience.”

Those considering air charter need to also take a minute and think what each hour of the day is worth to today’s C-level executive or senior manager, and be sure that number is calculated into the total cost of commercial travel. It’s a very real, tangible cost that should be accounted for.

With private jet charter, these executives can travel in the utmost comfort while also conducting meetings or working on the plane if desired, an option not available on cramped commercial flights. This further increases the value of the private charter to both the individual and company. Flight delays and cancellations are also common with commercial flights, but minimal with private charter – which means you’re far less likely to miss an important meeting or a special event with family or friends.

The bankruptcy of American Airlines creates the potential for even fewer commercial flights, on more crowded planes, and with fewer employees to provide you with the high level of service you deserve. This is just one more item in a growing list of concerns that makes commercial travel an even-greater inconvenience and frustrating experience.

Now more than ever, you should consider chartering a private jet with Stratos Jets. Grant us the opportunity to quote your next flight. You can contact one of our expert air charter agents today at 888 478-7286, who can help you take advantage of the benefits of private aviation.

Stratos Jets Certified as Wyvern Broker

Thursday, December 1st, 2011

Stratos Jets is a certified Wyvern Broker and can verify that charter flights are "Wyvern-Compliant"

What is the single most important factor in choosing your air charter service provider? Is it the safety and reputation of the air carrier, or is it the overall price and value of the charter flight? As an air charter consumer, you never have to choose between safety and service, provided that you make informed, educated decisions each time you fly. At Stratos Jet Charters, our job as air charter agents is to connect you to the safest, most reputable aircraft operators with the longest track record for providing excellent service at fair market price.

Stratos Jets recently became one of the few certified Wyvern Brokers in the Wyvern Pilot & Aircraft Safety Survey (PASS) program. Wyvern, Ltd. is the global leader in aviation safety auditing, consulting and information services. Wyvern specializes in performing on-site, safety audits on charter operators, and has conducted more than 1,700 safety audits worldwide, using the most experienced and highly-trained auditors in the industry.

During a Wyvern on-site safety audit, also known as a “safety evaluation,” Part 135 air charter operators are measured against “The Wyvern Standard” — a globally recognized seal of aviation safety. The Wyvern Standard is a set of safety measurement criterion that far exceed government regulations for safe flight operations and aircraft maintenance.

The information that is collected and analyzed during a Wyvern safety audit is compiled and maintained in a database that is accessible to Wyvern Brokers, like Stratos Jets, through the PASS Report program. For Stratos Jets, the PASS report system enables our agents to generate individual safety reports, called PASS reports, on both Wyvern-recommended and non-recommended aircraft operators.

Each PASS report contains invaluable safety information regarding the aircraft operator, aircraft and flight crew of individual charter flights. The pilot experience check, for example, verifies that the flight crew of any given charter flight is fully certified, properly type-rated, has met the necessary flight time requirements and has current medical and training records.

Stratos Jets has the ability to provide third party audits on all Part 135 Jet Charters, who are fully registered Part 135 and Part 121 carriers. Although any charter broker can access the PASS report system, only Wyvern Brokers like Stratos Jets, have the ability to run a PASS report on each and every charter flight, providing our clients with a greater sense of safety assurance.

Stratos Jets has long been a leader in promoting safety and best practices in the air charter industry. We developed the Stratos Jets’ Approved Vendor Program (AVP) to form an exclusive network of Part 135 aircraft operators that meet our safety standards, which are considered the strictest and most stringent standards in the industry. We have furthered these efforts by requiring all of our approved vendors to pass a Wyvern PASS Report or ARG/US third-party safety audit before induction into our program.

Additionally, Stratos Jets is a long-standing member of the prestigious Air Charter Association of North America (ACANA), a non-profit organization dedicated to promoting best practices and professionalism to air charter service providers. Wyvern has pledged its full support to ACANA, as do we at Stratos Jets. Our goal is to help ACANA further its mission of educating air charter consumers about the benefits of working with reliable and ethical service providers like Wyvern Brokers.

At Stratos Jets, we are very proud of our recent certification as a Wyvern Broker. One of the major benefits of our Wyvern Broker certifcation is that it will make it easier for our air charter agency to verify that every charter flight meets our safety standards, along with those established by the Wyvern Standard. We hope that our Wyvern Broker certification serves as further proof of our commitment to safety, best practices and transparency.

Contact Stratos Jets:

1.888.478.7286

info@stratosjets.com

www.stratosjets.com

Member of Air Charter Association of North America Member of National Defense Transportation Association TerraPass - fight global warming, promote clean energy National Business Aviation Association member - NBAA All air charter flights chartered by Stratos Jets are ARG/US approved
Stratos Jet Charter Services is a BBB Accredited Business. Click for the BBB Business Review of this Aircraft Charter, Rental & Lease in Winter Park FL

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One Way Charter Flights
ONE-WAY FLIGHTS

From: Huntington, IN

To: El Paso, TX

Contact Stratos Jet Charters for information on One-Way Charter Flights from Huntington, IN to El Paso, TX at 1.888.478.7286

Discounted Empty Leg Air Charter
DISCOUNTED EMPTY LEGS

Biggin Hill, GB , (EGKB) - Teterboro, NJ, US (KTEB) Gulfstream IV - 13 Passengers Available:5/17/2012

Biggin Hill, GB , (EGKB) - Van Nuys, CA, US (KVNY) Gulfstream IV - 13 Passengers Available:5/17/2012

Chicago, IL, US (KMDW) - Ft Lauderdale, FL, US (KFXE) Gulfstream III - 12 Passengers Available:5/22/2012

Tokyo, JP , (RJAA) - Teterboro, NJ, US (KTEB) Gulfstream IV - 15 Passengers Available:5/17/2012

Belfast, GB , (EGAC) - Cork, IE , (EICK) Gulfstream IV - 12 Passengers Available:5/17/2012

Ft Lauderdale, FL, US (KFLL) - Bedford, MA, US (KBED) ker 800 XP - 8 Passengers Available:5/17/2012

Waterbury, CT, US (KOXC) - Boston, MA, US (KBOS) rjet 45 - 8 Passengers Available:5/19/2012

Waukegan, IL, US (KUGN) - White Plains, NY, US (KHPN) rjet 45 - 8 Passengers Available:5/19/2012

Point to Point Jet Charter
POINT-TO-POINT PRICING

From: London, England

To: Boca Raton, Florida

Contact Stratos Jet Charters for Point to Point Pricing on charter flights from London, England to Boca Raton, Florida at 1.888.478.7286