Stratos Jet Charters is one of the most reputable air charter agencies in the business aviation industry. As an industry leader, one of our main objectives is to engage in ethical operational and advertising practices that promote consumer confidence and better business. Since our inception, we have strived to perform honestly, and with integrity, to provide the highest level of air charter service in the industry. That’s why we are pleased to announce that we were recently accredited with the Better Business Bureau (BBB), a private, non-profit organization that promotes trustworthy businesses that engage in honest and fair advertising and selling practices.
The BBB Code of Business Practices represents sound advertising, selling and customer service practices that build consumer trust and confidence in business. The Code of Business Practices is built on the “BBB Standards of Trust,” eight principles that summarize the key elements of creating and maintaining consumer trust. At Stratos Jets, we believe that the principles of the BBB Standards of Trust closely resemble that of our own. As a fully-accredited BBB agency, we pledge to uphold the principles of the “BBB Code of Business Practices,” which we have explained in more detail below.
The BBB Code of Business Practices:
Build Trust: Establish and maintain a positive track record in the marketplace.
Stratos Jets’ industry reputation is why we are consistently able to offer our clients the best jet charter service in the industry. Our established reputation for honesty and integrity has enabled us to build and maintain close relationships with the finest aircraft operators in the world. Most of these operators prefer to work with Stratos Jets, which has allowed us to gain access to a wider pool of discounted one-ways and empty leg charter flights. Stratos Jets’ proven track record for providing honest, reliable service is the principal reason that Stratos Jets’ President, Joel Thomas, was elected president of the Air Charter Association of North America (ACANA), an industry-led organization promoting ethics, best practices and professionalism.
Advertise Honestly: Adhere to established standards of advertising and selling.
Some charter brokerages take advantage of consumer trust and confidence by presenting quotes that are devoid of applicable FET taxes, airport, landing and repositioning fees. Stratos Jets promises to offer clear, “all-in pricing” on every charter flight that we book through our agency. Unlike some charter brokerages that offer false discounts and promotions, with Stratos Jets, you can be assured that the price you are paying does not include hidden fees or taxes.
Tell the Truth: Honestly represent products and services, including clear and adequate disclosures of all material terms.
Stratos Jets was invited to join ACANA because of our continued commitment to honesty, integrity and professionalism. As an ACANA member, we stand against any charter broker that seeks to take advantage of consumers by misrepresenting products or services. This means that we will never engage in “speculative pricing,” the controversial act of bidding on “phantom aircraft,” or aircraft that are not readily available in the charter market. All of the quotes that we provide are based on actual aircraft availability.
Be Transparent: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
Stratos Jets is a worldwide air charter agency, not a Part 135 air carrier. We will never falsely identify or advertise ourselves as an aircraft operator, which is a direct FAA and DOT violation. We work with other ACANA members to promote transparency on all levels to other air charter service providers. Stratos Jets’ air charter agents, who are among the most knowledgeable and educated in the industry, are available 24 hours a day to explain all FAA and DOT regulations. At Stratos Jets, we openly and honestly represent all industry regulations, and we ensure that all of our vendors to do the same through the Stratos Jets’ Approved Vendor Program.
Honor Promises: Abide by all written agreements and verbal representations.
At Stratos Jets, our goal is to build long-term relationships with our clients instead of one-time transactions. We strive to honor our client relationships through our honesty and integrity. Our clients are important to us as invaluable members of our family, and we will never misrepresent ourselves or willfully deceive them. Stratos Jets is dedicated to meeting the individual needs of our clients. That is our promise to our clients. We faithfully meet and execute those demands each and every day.
Be Responsive: Address marketplace disputes quickly, professionally, and in good faith.
Responsiveness has always been a top priority for Stratos Jets. As experts in the field of private aviation, Stratos Jets agents are extremely knowledgable about the private aviation industry and current charter market. Should a marketplace dispute occur, we will react quickly and efficiently to settle the dispute with as little injury to our clients as possible. As an ACANA member, Stratos Jets is in the unique position to help represent the industry to the FAA and help shape future requirements in a way that positively affects business.
Safeguard Privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.
Stratos Jets handles our clients personal information safely and securely. Your information will never be shared with other organizations or individuals.
Embody Integrity: Approach all business dealings, marketplace transactions and commitments with integrity.
Stratos Jets is dedicated to being the best in the industry, which means fair pricing, deep industry knowledge, and representing ourselves honestly to our customers. These are standards that we have sought since our inception and ones that we will continue to pursue. At Stratos Jets, we believe our clients deserve only the finest charter service, and we aim to provide it on each and every charter flight.






