The annual US Open Polo Championship is the sport’s marquee event in the US, showcasing the finest riders and mounts from across the planet.
Hosted by the United States Polo Association (USPA), this prestigious tournament caps off the 16-week winter polo season. It draws participants from more than 20 countries to the glamorous National Polo Center in Wellington, Florida.
The championship attracts affluent members of high society, many who rely on Stratos Jets to charter a plane that will transport them in safety, style and comfort. The US Open Polo Championship is a three-week event, so it’s always a good idea to charter a plane to Florida to make sure you’re well-rested upon your arrival. When you fly in private jets with Stratos, you can always count on the best in luxury air travel:
Recommended private jets for your charter flight to Wellington
Plus, with Stratos, you can book flights with as little as four hour’s notice from just about anywhere in the world. We have access to more than 7,000 airports and 5,000 pre-screened aircraft.
Travelers who charter a plane with Stratos have a couple of options for landing in nearby West Palm Beach. Palm Beach International (PBI) and Palm Beach County Park (LNA) are both less than 30 minutes from the National Polo Center in Wellington.
When you fly with Stratos, a luxury private jet experience is only the beginning. After you touch down in West Palm Beach, our Trip Support Team can arrange transportation to Wellington. Whether you prefer a car and driver, limousine, or car rental waiting for your arrival, we have you covered.
Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.
4.5/5(22)
4.7/5(25)
4.8/5(568)
4.8/5
566 Reviews
4.7/5
25 Reviews
4.5/5
22 Reviews
5/5
4 Reviews
Overall rating (4.9 out of 5) Based on 766 reviews from our trusted Jet Charter reviews
Michael D.
51509/09/2017
Great experience all around. simon was great - awesome customer service mentality and communication throughout.
Gavin Spurgin
51507/02/2026
Working with Antonio and the Stratos Jets team was phenomenal. Outstanding communication and quick relay of all information. As an operator, working with Stratos and the Allied Jet Agency is as good as it gets! Looking forward to more trips together!
Nate TenBrink – Ward Aviation
51507/26/2024
Exceptional work from Anthony and the Trip Support Team at Stratos. Wonderful to work with.
Denise H.
51503/23/2023
This was our first time using private air travel. Anthony made the process as smooth as can be, sailing through a few hiccups with ease. He was literally *always* available for questions or concerns. I cannot imagine going through the procedures without someone as focused and knowledgeable as Anthony. He is a shining example of the lost art of good customer service. Looking forward to our next flight with Anthony and Stratos Jets.
Emily E.
51510/06/2017
I was frantically looking last minute for a private jet to transport myself and a family member with early onset memory loss from Minneapolis, MN to Keene, NH. I found Stratos Jet Charters online and they caught my eye. From the first phone call to Eric Bold, the broker, to the landing in Keene, NH, I was completely amazed at how easy it was to book the flight and get the details in order. Eric was super sharp and made the entire booking simple and fast in a very professional way. He was also totally available by phone immediately when I needed to talk with him. Sarah, also, helped us with catering and the passenger manifesto and she was just as competent. The pilots, Jeff and Deanna, made us feel very secure and confident about the flight and our comfort. I feel so fortunate to have found this company and will reach out to them for all of my future private jet needs. Thank you, each of you, and thank you, Stratos!!
Sue B.
51501/12/2014
MY agent did a great job. Due to the immediate nature of the flight, we didn't compare to others but he was very quick to respond.
Jack Lambert
51508/06/2017
You guys are great! Keep em coming
Nicole M.
51501/04/2019
There are not enough words to express how incredible Stratos is. From start to finish, my experiences with them are the highest quality of service and performance.
Nancy D.
51509/17/2021
The flight was smooth and comfortable The crew was professional and courteous. The agent's support was extremely professional--assisting above and beyond expectations with car shuttling service in Albany. We will highly recommend these services to others.
Angel Hamilton
51511/15/2024
Great communication! We look forward to assisting with your future flights.
Jason M.
51502/24/2021
Everyone was great, from Steve who got us started, to the flight support team, and to the crew. Everything went smoothly and I'd highly recommend Stratos to anyone looking to charter a flight.
Jim M.
51504/21/2026
Kyle and the team did a great job. Traveling with a 93 year old mother-in-law and a large dog is a challenge. Your team arranged the right equipment, a great crew and made our trip seamless. As you have done in the past and I trust will do in the future.
Daniel S.
51510/10/2013
None, excellent service
MG.
51504/24/2019
Another great experience with Joel & his team. From rental car arrangements to being ready for three small children Stratos handled everything. The equipment was beautiful and the crews were very kind! I never can say enough praise for Stratos!
Bonnie Myers
51512/21/2021
Yes, as always, you are right there on top of everything. you actually do "your job", and we always hope that we do our job to your liking.
David L.
51510/14/2015
Excellent service and the crew was very professional.
Nathalie R.
51506/12/2021
We needed to book a same-day plane for employees and tools to provide urgent assistance to a customer. Zach was effective, proactive and cooperative in providing a solution, precise information and updates. Would recommend Stratos Jet anytime! Thank you!
David R.
51505/03/2017
The low approach over Newport was terrific....CAD even stopped talking. Have a nice w/e....David
Mark C.
51505/21/2012
Can't see anything lacking, a great job all the way around. Thanks, Mark
John Clark
51507/15/2018
Always a pleasure to do business with Stratos Jets. Smooth process from booking to completion. A great organization.
MJ
51503/30/2022
I feel very confident that Kerry Hill and her team will take excellent care of the trip that we plan. It was a great experience everyone was pleased with the outcome. I would recommend Stratos to anyone looking for Charter service
Karen B.
51507/29/2022
Our experience was magnificent. Everyone at Stratos was on point and helpful with any and all questions we had for our trip. Glenn Walters was exceptional attentive. Your services are highly recommended.
Shirley M.
51504/13/2013
Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.
James B.
51504/13/2022
Our company attempted for 2 days to secure a private jet for our business trip out of Tucson, AZ to Ban Nuys, CA. Then I contacted Stratos Jet. Within hours Stratos Jet accomplished what all the other private jet charters failed to do. We will now always start with Stratos Jets before wasting time with their competitors. Stratos Jet went ABOVE & BEYOND in their customer service & professionalism. And that 1st class treatment of service continued thru all phases of our business trip from start to return.
Kim V. N.
51507/03/2022
Always a great experience. Amazing communication and expert service
Joe F.
51505/17/2021
Yes, would recommend Stratos to anyone looking for a charter!
Caroline L.
51504/24/2023
This was our first experience chartering a jet, and it was wonderful! I reached out to 40 private jet companies. We chose Stratos because Daniel went above and beyond from day one. He was incredibly responsive and knowledgeable about the aircraft. We weren't even sure what we were asking for in the beginning. We just had a checklist we were looking for. Daniel took this and helped us find the perfect aircraft for the trip.
Daniel over-communicated and helped all along the way. The trip was so smooth. I can't recommend Stratos (and Daniel) enough. Thank you for such a wonderful and stress-free experience!
Patsy L.
51506/15/2026
Highly recommend! I called at the last minute for same day travel. Antonio handled everything quickly and efficiently. I was very impressed.
Jack G.
51505/01/2014
Service and attention was excellant. Little disapointed in the interior room. Very cramped.It would be OK for a very short flight but longer than
1 hour would need more interior room with adquate bathroom facitlies.
Camron Phillips
51511/14/2024
Stratos Jet Company is the best to work with!
Daniel W.
51512/19/2018
From start to finish Glenn was great. He accommodated our various changes and handled everything professionally. The flight was perfect. Pilot and co-pilot were great.
David A.
51503/31/2026
This was a perfect experience. I would highly recommend Anthony
Bruce M.
51501/04/2024
The flight itself was fine. Glenn was in communication with me frequently but shortly before my flight the Tail Number changed to a new plane and I was not given a new itinerary with the correct arrival point. We flew into Modern Aviation but I expected to be a Hawthorne Aviation. My ride was at the wrong location and I had to adjust that myself after landing. She was livid at the lack of notification on the change. It wasn't a pleasant ride home.
Matt S.
51506/02/2018
Joel,
I hope this email find you well. I just wanted to reach out to thank you for the charter service you arranged for us last weekend. It was truly a pleasure to fly with Stratos and we will most certainly book with your charter service again.
Thanks again for all of your help this week. It made the trip a breeze!
Warm Regards,
Matt, Scottie & Harper
Christian Hoza
51506/15/2023
Stratos is always a pleasure to work with! Only comment is sometimes the way you send emails is something the manage. Seems like we get a bunch of separate emails for the same trip. Could be the system! Not a biggie.
Thank you for allowing us the opportunity to assist you!
Teresa M.
51504/29/2024
Everything went off smoothly and everyone I worked with at Stratos was very patient and helpful. Our small group felt very special! What a treat and yes I’d recommend Stratos to anyone.
Tyler Grady
51505/10/2018
I work on the operator side of this business. Joel and his team (Christina, Simon, Kerry, and more) are all incredibly wonderful to work with. They are always responsive in a timely manner and deliver accurate information consistently. They bring a very positive attitude and outlook to this industry. Hopeful to book many more trips with them in the future.
Craig S.
51510/28/2020
Every thing was smoothly handled from booking to the flight
Bruce M.
51504/09/2024
Great flight, great plane and great crew! Enjoyed it a lot and highly recommend Stratos Jets.
Stuart S.
51508/12/2020
We felt safe, comfortable and the flight arrived ahead of schedule.
Carol K.
51504/01/2018
Loved everything about our flight, thanks to the unbelievable service from Kerry and Sarah. We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else.
Kerry is a super rock star of customer service. Wow!
Paul A.
51502/23/2020
Easy booking/cost effective/always takes care of all problems
Rick H.
51512/26/2017
As always the flight and booking process was handled with ease and professionalism. Our pilots were very personable and the aircraft was exactly what we were looking for.
Jeff Moneypenny
51506/14/2021
We felt everything went well. However, at the beginning of the process we kept asking your Team to reach out to everyone on the e-mail thread and that took a little bit to get that aspect corrected ! However, once that took place it seemed like everything was smooth from that point forward. Joel and Glenn, Thank you both of you and your Team for the business ! We truly appreciate !
George F.
51505/28/2026
Please accept my apology for not writing sooner, but some personal issues took a great deal of time. I want to thank you and your team for absolutely flawless handling of a very difficult position. Your ability to handle the need for a new plane , after ours was unable to fly, the same day was in and of its own spectacularly. However, your arrangements for lunch and transportation for our time necessary to wait for the new plane was wonderful. Separately, the crews of both planes were very helpful and polite with all of us in what can be a difficult situation. We all got home late but in fine spirts and safely with everyone complimenting crew and your efforts. We have travelled with you a number of times and I can only say it is for good reason, you are the best!!
Debi G.
51512/03/2019
Hey Wanted to let you know that your pilots were so thoughtful and attentive to my daughters needs yesterday. They removed all unnecessary obstacles for her. Thank you so much
Joe F.
51505/28/2024
Yes, Joel is the best guy you could ever hope to charter with!!
Laura C.
51512/14/2022
Good morning, Joel. I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall. I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short. I feel when it excels, it should be pointed out to their superior.
Falling short is certainly not the case with Kyle Jones and Leslie Jackson. This is my first experience with chartering a private plane. My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time. A charter flight works so much better than the hassle of traveling commercial today.
Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire. The same goes for Leslie. I don’t think it was more than 5 minutes before a response came back. Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.
My father insists he will be going again next year and I hope he is correct. I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.
Merry Christmas to you and your family and a happy New Year.
Laura
Jon E
51504/14/2019
They were the only ones able to book our last minute flight to the Masters. We decided to go Saturday night and they made it happen Including arranging ground transport and picking up our tickets for us. Thank You!!
Joel Munson
51504/24/2025
We enjoyed the conversation with the Trip Support e-mail. They were responsive. Also appreciated the updates on ground transportation from Trip Support. E-mails were received on catering when there was nothing ordered which lead to some confusion on our side. Standard stock on the aircraft was Snack, coffee and pop along with newspapers. It was clarified with Trip Support
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call right now and we can get you on your way to the destination of your choice! Talk to one of our air chater argents now by calling (888) 478-7286 or by emailing [email protected]
How do I choose the right aircraft for my mission?
As charter brokers, we do more than simply book your charter flight. At Stratos Jets, our air charter associates are highly trained personnel capable of matching our clients with the appropriate aircraft for their travel needs. Once we determine how many passengers you’re travelling with and how far you’re flying, we can determine which category of aircraft you require. There are many options available. The most common aircrafts hired for private charters include:
Cessna’s Citation X
Gulfstream’s G650
Bombardier’s Global line
After that, we can help you narrow down the selection of recommended aircraft based on budget, desired cabin amenities, airport requirements, luggage capacity, as well as aircraft age and performance capabilities.
Staying Safe in the Skies
At Stratos Jets, air charter safety is our number one concern. One of our key policies is to increase consumer education. This ensures our clients are able to make informed decisions. We also work with our aircraft providers to ensure their safety training programs meet and even exceed our air charter safety requirements. To make this happen, Stratos Jets is an ARGUS Certified Broker. This means that our brokerage firm is:
Committed to the best industry practices
Adhering to all applicable safety regulations
Maintaining the appropriate insurance coverage required
Are there additional costs per private jet rental passenger?
There are no additional costs per passenger. At Stratos Jet Charters, we base our private jet rental prices per hour, not per guest.
The Stratos Pricing Estimator
If you would like to estimate the cost of a private jet charter, use our Stratos pricing estimator page. It lists the most common estimates based on destination and aircraft type. And you can always enter customized data to get an estimate for a specific destination.
Additional Concierge Charges
We do charge for some of our additional concierge services, such as in-flight catering and entertainment, hotel bookings and ground transportation. We know our clients’ time is precious, so we offer the value and convenience of “one-stop-shopping” through our Trip Support team. When you book a flight with Stratos Jet Charters, we can take care of all the logistics, including booking hotels, meeting spaces, limousines and tickets to special events. That way you can relax, and enjoy your trip.
Empty Leg Charters
Also, since we charge per hour, not per passenger, there are travel bargains to be found with our Empty Leg Flights. Many of our private jet rental flights are one-way, and then we need to move the aircraft to a new destination. To reduce the costs of flying an empty aircraft, we offer discounts to travelers with flexible itineraries. Clever passengers will sometimes split the cost with their fellow travelers, thereby reducing the cost for everyone on the flight.
Can I make last-minute changes to my itinerary?
If your plans need to change, we will do everything in our power to accommodate the changes. One of the benefits of hiring Stratos Jet Charters is that we have much more flexibility than commercial airlines and can provide many more air charter services.
We have two teams that can help you. Here is a brief description of each:
Charter Sales Agents
This is the initial contact team. They evaluate your travel needs to identify the appropriate aircraft type for your travel plan. Pricing is determined by aircraft availability, its position related to the intended departure location and the position of where the aircraft needs to be after performing the customer’s flight.
Trip Support Team
Once the aircraft has been selected, Trip Support works with the customer, the air carrier and all concierge service providers to organize all of the travel details. Trip Support is responsible for coordinating:
Departure time
Departure and arrival at the Fixed Base departure location
Ensuring assigned crew members meet Stratos experience requirements
Making sure the insurance is current and everyone is protected
Coordinating all concierge services
In reference to last-minute itinerary changes, any changes would go through the Trip Support Team.
Our customers often have demanding flight itineraries that can change quickly. They’ve come to appreciate knowing there’s an entire team of people focused on organizing all the details of their trip. Stratos Jet Charters wants to provide our clients with consistently outstanding air charter service and an impeccable safety record.
Are you ready to book your Can I make last-minute changes to my itinerary? charter flight yet?
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call now and we'll get you on your way to your destination!
Michael D.
Great experience all around. simon was great - awesome customer service mentality and communication throughout.
Gavin Spurgin
Working with Antonio and the Stratos Jets team was phenomenal. Outstanding communication and quick relay of all information. As an operator, working with Stratos and the Allied Jet Agency is as good as it gets! Looking forward to more trips together!
Nate TenBrink – Ward Aviation
Exceptional work from Anthony and the Trip Support Team at Stratos. Wonderful to work with.
Denise H.
This was our first time using private air travel. Anthony made the process as smooth as can be, sailing through a few hiccups with ease. He was literally *always* available for questions or concerns. I cannot imagine going through the procedures without someone as focused and knowledgeable as Anthony. He is a shining example of the lost art of good customer service. Looking forward to our next flight with Anthony and Stratos Jets.
Emily E.
I was frantically looking last minute for a private jet to transport myself and a family member with early onset memory loss from Minneapolis, MN to Keene, NH. I found Stratos Jet Charters online and they caught my eye. From the first phone call to Eric Bold, the broker, to the landing in Keene, NH, I was completely amazed at how easy it was to book the flight and get the details in order. Eric was super sharp and made the entire booking simple and fast in a very professional way. He was also totally available by phone immediately when I needed to talk with him. Sarah, also, helped us with catering and the passenger manifesto and she was just as competent. The pilots, Jeff and Deanna, made us feel very secure and confident about the flight and our comfort. I feel so fortunate to have found this company and will reach out to them for all of my future private jet needs. Thank you, each of you, and thank you, Stratos!!
Sue B.
MY agent did a great job. Due to the immediate nature of the flight, we didn't compare to others but he was very quick to respond.
Jack Lambert
You guys are great! Keep em coming
Nicole M.
There are not enough words to express how incredible Stratos is. From start to finish, my experiences with them are the highest quality of service and performance.
Nancy D.
The flight was smooth and comfortable The crew was professional and courteous. The agent's support was extremely professional--assisting above and beyond expectations with car shuttling service in Albany. We will highly recommend these services to others.
Angel Hamilton
Great communication! We look forward to assisting with your future flights.
Jason M.
Everyone was great, from Steve who got us started, to the flight support team, and to the crew. Everything went smoothly and I'd highly recommend Stratos to anyone looking to charter a flight.
Jim M.
Kyle and the team did a great job. Traveling with a 93 year old mother-in-law and a large dog is a challenge. Your team arranged the right equipment, a great crew and made our trip seamless. As you have done in the past and I trust will do in the future.
Daniel S.
None, excellent service
MG.
Another great experience with Joel & his team. From rental car arrangements to being ready for three small children Stratos handled everything. The equipment was beautiful and the crews were very kind! I never can say enough praise for Stratos!
Bonnie Myers
Yes, as always, you are right there on top of everything. you actually do "your job", and we always hope that we do our job to your liking.
David L.
Excellent service and the crew was very professional.
Nathalie R.
We needed to book a same-day plane for employees and tools to provide urgent assistance to a customer. Zach was effective, proactive and cooperative in providing a solution, precise information and updates. Would recommend Stratos Jet anytime! Thank you!
David R.
Mark C.
Can't see anything lacking, a great job all the way around. Thanks, Mark
John Clark
Always a pleasure to do business with Stratos Jets. Smooth process from booking to completion. A great organization.
MJ
I feel very confident that Kerry Hill and her team will take excellent care of the trip that we plan. It was a great experience everyone was pleased with the outcome. I would recommend Stratos to anyone looking for Charter service
Karen B.
Our experience was magnificent. Everyone at Stratos was on point and helpful with any and all questions we had for our trip. Glenn Walters was exceptional attentive. Your services are highly recommended.
Shirley M.
Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.
James B.
Our company attempted for 2 days to secure a private jet for our business trip out of Tucson, AZ to Ban Nuys, CA. Then I contacted Stratos Jet. Within hours Stratos Jet accomplished what all the other private jet charters failed to do. We will now always start with Stratos Jets before wasting time with their competitors. Stratos Jet went ABOVE & BEYOND in their customer service & professionalism. And that 1st class treatment of service continued thru all phases of our business trip from start to return.
Kim V. N.
Always a great experience. Amazing communication and expert service
Joe F.
Yes, would recommend Stratos to anyone looking for a charter!
Caroline L.
This was our first experience chartering a jet, and it was wonderful! I reached out to 40 private jet companies. We chose Stratos because Daniel went above and beyond from day one. He was incredibly responsive and knowledgeable about the aircraft. We weren't even sure what we were asking for in the beginning. We just had a checklist we were looking for. Daniel took this and helped us find the perfect aircraft for the trip. Daniel over-communicated and helped all along the way. The trip was so smooth. I can't recommend Stratos (and Daniel) enough. Thank you for such a wonderful and stress-free experience!
Patsy L.
Highly recommend! I called at the last minute for same day travel. Antonio handled everything quickly and efficiently. I was very impressed.
Jack G.
Service and attention was excellant. Little disapointed in the interior room. Very cramped.It would be OK for a very short flight but longer than 1 hour would need more interior room with adquate bathroom facitlies.
Camron Phillips
Stratos Jet Company is the best to work with!
Daniel W.
From start to finish Glenn was great. He accommodated our various changes and handled everything professionally. The flight was perfect. Pilot and co-pilot were great.
David A.
This was a perfect experience. I would highly recommend Anthony
Bruce M.
The flight itself was fine. Glenn was in communication with me frequently but shortly before my flight the Tail Number changed to a new plane and I was not given a new itinerary with the correct arrival point. We flew into Modern Aviation but I expected to be a Hawthorne Aviation. My ride was at the wrong location and I had to adjust that myself after landing. She was livid at the lack of notification on the change. It wasn't a pleasant ride home.
Matt S.
Joel, I hope this email find you well. I just wanted to reach out to thank you for the charter service you arranged for us last weekend. It was truly a pleasure to fly with Stratos and we will most certainly book with your charter service again. Thanks again for all of your help this week. It made the trip a breeze! Warm Regards, Matt, Scottie & Harper
Christian Hoza
Stratos is always a pleasure to work with! Only comment is sometimes the way you send emails is something the manage. Seems like we get a bunch of separate emails for the same trip. Could be the system! Not a biggie. Thank you for allowing us the opportunity to assist you!
Teresa M.
Everything went off smoothly and everyone I worked with at Stratos was very patient and helpful. Our small group felt very special! What a treat and yes I’d recommend Stratos to anyone.
Tyler Grady
I work on the operator side of this business. Joel and his team (Christina, Simon, Kerry, and more) are all incredibly wonderful to work with. They are always responsive in a timely manner and deliver accurate information consistently. They bring a very positive attitude and outlook to this industry. Hopeful to book many more trips with them in the future.
Craig S.
Every thing was smoothly handled from booking to the flight
Bruce M.
Great flight, great plane and great crew! Enjoyed it a lot and highly recommend Stratos Jets.
Stuart S.
We felt safe, comfortable and the flight arrived ahead of schedule.
Carol K.
Loved everything about our flight, thanks to the unbelievable service from Kerry and Sarah. We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else. Kerry is a super rock star of customer service. Wow!
Paul A.
Easy booking/cost effective/always takes care of all problems
Rick H.
As always the flight and booking process was handled with ease and professionalism. Our pilots were very personable and the aircraft was exactly what we were looking for.
Jeff Moneypenny
We felt everything went well. However, at the beginning of the process we kept asking your Team to reach out to everyone on the e-mail thread and that took a little bit to get that aspect corrected ! However, once that took place it seemed like everything was smooth from that point forward. Joel and Glenn, Thank you both of you and your Team for the business ! We truly appreciate !
George F.
Please accept my apology for not writing sooner, but some personal issues took a great deal of time. I want to thank you and your team for absolutely flawless handling of a very difficult position. Your ability to handle the need for a new plane , after ours was unable to fly, the same day was in and of its own spectacularly. However, your arrangements for lunch and transportation for our time necessary to wait for the new plane was wonderful. Separately, the crews of both planes were very helpful and polite with all of us in what can be a difficult situation. We all got home late but in fine spirts and safely with everyone complimenting crew and your efforts. We have travelled with you a number of times and I can only say it is for good reason, you are the best!!
Debi G.
Hey Wanted to let you know that your pilots were so thoughtful and attentive to my daughters needs yesterday. They removed all unnecessary obstacles for her. Thank you so much
Joe F.
Yes, Joel is the best guy you could ever hope to charter with!!
Laura C.
Good morning, Joel. I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall. I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short. I feel when it excels, it should be pointed out to their superior.
Falling short is certainly not the case with Kyle Jones and Leslie Jackson. This is my first experience with chartering a private plane. My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time. A charter flight works so much better than the hassle of traveling commercial today.
Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire. The same goes for Leslie. I don’t think it was more than 5 minutes before a response came back. Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.
My father insists he will be going again next year and I hope he is correct. I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.
Merry Christmas to you and your family and a happy New Year.
Laura
Jon E
They were the only ones able to book our last minute flight to the Masters. We decided to go Saturday night and they made it happen Including arranging ground transport and picking up our tickets for us. Thank You!!
Joel Munson
We enjoyed the conversation with the Trip Support e-mail. They were responsive. Also appreciated the updates on ground transportation from Trip Support. E-mails were received on catering when there was nothing ordered which lead to some confusion on our side. Standard stock on the aircraft was Snack, coffee and pop along with newspapers. It was clarified with Trip Support