Private Jet Charter Airports

Domestically or internationally, we’ll get you on your way

The Stratos Airport Network

Embark on an exceptional journey with Stratos Jets, your gateway to a vast network of private jet charters spanning multiple airports worldwide. Utilize our convenient airport finder, or explore the comprehensive list below to locate a private or commercial airport near your desired destination.

Access real-time weather updates, discover nearby fixed-base operations, explore the availability of aircraft in the vicinity, and uncover discounted empty leg flights at your chosen airport. Stratos Jets ensures a seamless and personalized travel experience, transforming every flight into an unforgettable adventure.

A private jet company that can take you anywhere

A mile of highway will take you a mile, but a mile of runway will take you anywhere. Whether you travel domestically or internationally, Stratos is the only private jet company you will ever need. We have the experience that can unlock the most remote reaches of the globe or simply fly you home to your family at a moment’s notice.

Give us your most demanding, complicated travel itinerary and we’ll give you unsurpassed efficiency, meticulous coordination, and an exceptional travel experience. Place your trip in our hands and we’ll reward you with outstanding service, safety, choice, and peace of mind.

What Our Clients Are Saying

Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.

4.5/5 (22)
4.7/5 (25)
4.8/5 (568)
4.8/5
566 Reviews
4.7/5
25 Reviews
4.5/5
22 Reviews
5/5
4 Reviews
Overall rating (4.88 out of 5) Based on 644 reviews from our trusted Jet Charter reviews
5 1 5 09/05/2018

Glenn and team were responsive and kept me apprised of the status of our flight, despite dynamic weather. Pilots were experienced and jet was on time and flight was smooth.

5 1 5 10/15/2021

Top notch experience, pilot was amazing, plane was great, service was phenomenal. No complaints at all.

5 1 5 10/30/2017

Joel and Stratos are amazing! He made sure our flight was tailored perfectly and was very responsive and always available for contact. They catered specifically to our needs with late notice. The pilots were fantastic and patient, especially considering we had three animals and arrived 10 minutes before take-off. They provided the smoothest flight in the Hawker we’ve ever taken. Stratos offered transportation to and from; the boarding process was welcoming and convenient. We will only fly privately with Stratos Jets through Joel and his team. Thank you guys for everything!

5 1 5 10/02/2017

I was thouroughly impressed with the professionalism of the Broker Joel, the flight organizer Sarah and the crew on both legs. The aircraft was clean, in good shape and right on time. The crew was friendly and professional to me and my guests. Two small issues were getting a tail number on less than 12 hours that made getting our rental cars more complex than necessary and more significant was being notified by our bank that you tried to bill my flight a couple times when I paid in full prior to first leg. All in all I would use them again but would encourage one contact who checks in daily a few days prior to flight rather than me having try to figure out who to call when it looked like a couple problems were coming up.

5 1 5 10/06/2017

I was frantically looking last minute for a private jet to transport myself and a family member with early onset memory loss from Minneapolis, MN to Keene, NH. I found Stratos Jet Charters online and they caught my eye. From the first phone call to Eric Bold, the broker, to the landing in Keene, NH, I was completely amazed at how easy it was to book the flight and get the details in order. Eric was super sharp and made the entire booking simple and fast in a very professional way. He was also totally available by phone immediately when I needed to talk with him. Sarah, also, helped us with catering and the passenger manifesto and she was just as competent. The pilots, Jeff and Deanna, made us feel very secure and confident about the flight and our comfort. I feel so fortunate to have found this company and will reach out to them for all of my future private jet needs. Thank you, each of you, and thank you, Stratos!!

5 1 5 04/22/2021

Stratos Jets provided excellent customer service! One of the most reliable private jet charters. Glenn was incredibly helpful and professional he made the booking process very easy and kept me updated with trip details daily. Highly recommend Stratos Jet Charters.

5 1 5 12/19/2018

From start to finish Glenn was great. He accommodated our various changes and handled everything professionally. The flight was perfect. Pilot and co-pilot were great.

5 1 5 05/02/2017

Very fast quote ~ excellent pricing, strong safety rating. Trip was excellent.

5 1 5 09/12/2017

Joel was a delight to work with arranging our flight from IRMA. Very professional and accommodating. I would definitely use him and your company again and refer others to you. The flight was fantastic with very nice pilots, James Briggs and Thomas Sommers. We were not the typical passengers as my husband has Alzheimer's and is wheelchair bound. Thanks for everything!!!

5 1 5 07/09/2021

My wife received treatment for cancer in Tijuana. It wasn’t possible to bring her home on a commercial flight. I reached to several charter services and Kyle at Stratos was so helpful. He immediately responded to my request and answered all my questions. He stayed engaged with us through the entire trip. The next time I need to charter a plane I will only make call. Stratos!! Great experience!!! Phil

5 1 5 03/01/2020

The experience was perfect throughout from initial contact through final payment. Our flight was a last minute family emergency and the folks at Stratos Jets made every effort to get me and my family home as quickly and safely as possible. I cannot thanks them enough for caring about our situation.

5 1 5 11/01/2023

Probably to save on hotels for crew (Wisconsin would be cheaper than Toronto). Weather did not cooperate so cost us half an hour. Not the end of the world, but still an annoyance that could have been avoided.

5 1 5 10/17/2018

Heather was an important part of my chose in Stratos.

5 1 5 07/31/2023

Danny, my Stratos Rep, was in contact with me on a regular basis. The rest of his team provided excellent support to ensure there weren’t any issues. The entire experience was better than my highest expectations. I’m already planning my next trip.

5 1 5 06/27/2023

This flight including the initial contact with Stratos, the booking, the flight prelims, the flight itself including the crew, and off-loading after our on-time arrival was as close to perfect as it's possible to get. Stratos did a great job of finding the appropriate flight and handling the payment and booking as well as keeping us informed of pertinent details as flight time arrived. In summary, great flight and a great job by Stratos!

5 1 5 10/31/2022

Good communication between Stratos and me regarding the jet being on site on ready for departure. Plenty of advance notice with the updates. This made my planning much easier.

5 1 5 02/02/2017

As a part 135 operator, I have been doing business with Stratos Jets since it was founded by Joel Thomas in 2006. Since the first trip I could tell they were a different type of Jet brokerage. Joel and his team of aviation advisors have always conducted themselves with the highest of standards and partnered with platinum operators like us to give their customers a luxurious private jet experience. Thank you for a decade of partnership and excellence. Thank you for your friendship! Rich Brennan VP of Sales

5 1 5 11/03/2016

I booked a flight for my good clients and amazing service from pre departure to arrival. Friendly staff and always easy to reach. My clients left sunglasses in the plane and they are already on their way. I will use you for sure again. Thanks again.

5 1 5 07/19/2021

From start to finish everything was perfect. Steve Stogner was awesome, professional, efficient, great follow up . Our pax’s said “ absolutely loved the experience, great pilots, beautiful aircraft “

5 1 5 06/19/2021

Everything from start to finish was great will definitely be utilizing Stratos again

5 1 5 12/21/2021

See above.

5 1 5 04/14/2020

Always a pleasure working with Stratos Jets. Never have had a bad experience.

5 1 5 02/23/2020

Easy booking/cost effective/always takes care of all problems

5 1 5 12/15/2023

Anthony is the best. It's always hectic trying to get the details right and he stays on top of it so I don't have to!

5 1 5 05/09/2014

It was all great. The only problem even though the rental car was right there waiting for us, it had a terrible stale cigarette odor which was most uncomfortable for our journey home. That's not your fault but I would never rent from Hertz again.

5 1 5 07/22/2022

Professional in every way… and, fully enjoyed the experience… especially the flight…great plane and pilots were 1st class in every way.

5 1 5 08/10/2020

I wanted to thank you for making the arrangements for my trip up north on 7/29/20 & the return flight yesterday with Tyler et all to Orlando. Everyone was very polite, timely, and helpful and we felt completely safe & comfortable traveling with Stratos Jet Charters.

Wishing you well & grateful for a wonderful alternative for traveling.

5 1 5 11/08/2018

Excellent communication with Glenn. I would definitely recommend Stratos. Our aircraft was a newer model and very clean. Crew provided a nice experience.

5 1 5 10/03/2017

Joel Thomas and his great team at Stratos makes booking a private charter easy. They keep in contact with you from the start right through to after the flight, which gives my travelers a piece of mind. Everything is always exactly planned to our specifications. Stratos really goes above and beyond in their industry - they are simply the best at what they do.

5 1 5 08/05/2012

Toilet paper, Pillows and blankets

5 1 5 11/05/2021

Outstanding service throughout entire process. Able to meet requirements quickly Professional service provided while maintaining a personal touch

5 1 5 01/20/2022

Worked with Glenn and he really worked to find the right plane at the right time! Aircraft crew were professional and courteous. Two great cross country flights.

5 1 5 09/02/2012

Everyone involved was courteous and helpful in getting a last minute emergency trip arranged. However, the premise for using your services was to be GUARANTEED ARRIVAL by a SPECIFIC TIME. Neither the departure nor arrival was anywhere close to what was promised. Hence, our reasons for hiring Stratos to take us became unnecessary and a wasted expense

5 1 5 07/09/2018

Very Professional! Top notch aircraft and crew. Will certainly be using Stratos in the future!!

5 1 5 12/31/2010

Great trip!  Keep us informed of empty legs to Aspen

5 1 5 03/22/2020

Stratos responded to our request for a flight to leave Anguilla before the flights in and out were stopped. We called Thursday night for a flight on Friday (borders closed at midnight Friday). Response was great ! All aspects ...the agent (Glen) kept in constant contact making sure of all the details with constant updates. The pilots ...Brian and Richard were great...real pros and very friendly. Made sure our flight was comfortable and safe.

5 1 5 01/01/2018

I thought Stratos was professional and easy to work with. We didn't have any problems or communication issues whatsoever. It's really nice when we don't have to deal with 10 different people to coordinate a trip.

5 1 5 12/22/2020

I am very pleased with the level of client servicing from the Stratos team from quote initiation, information about all the plane options, flight booking and trip management. Very impressive !!! Thank you all. 

5 1 5 12/22/2020

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5 1 5 12/21/2021

From the ease of booking the flights and actual flights, it was effortless. I would definitely recommend Stratos to friends and use you again. Kyle was wonderful to work with, very helpful, and communicative. Both our flights were lovely. Staff was professional and courteous. All in all a great experience.

5 1 5 09/17/2021

The flight was smooth and comfortable The crew was professional and courteous. The agent's support was extremely professional--assisting above and beyond expectations with car shuttling service in Albany. We will highly recommend these services to others.

5 1 5 04/20/2023

I would recommend Stratosjets to anyone. This was not an easy booking for a number of reasons, but Kerry Hill and the Support staff provided THE best customer service I have ever experienced for ANY service or purchase. If there were more than 5 stars as an option, I would give them more. Bravo!

5 1 5 10/14/2019

Always great to work with you guys.

5 1 5 12/21/2021

Stratos service is professional, prompt, proactive and easy to do business with. Any questions or concerns they get on it right away ( ie itinerary changes) and very accommodating. I recommend them to all my friends, and when I travel Stratos is my first call.

5 1 5 07/25/2017

Its always a pleasure working with Stratos Jets. I work with Joel and Kerry a majority of the time and my experiences have been great. The communication is clear and we work through every scenario available to provide the right aircraft for each mission. I look forward to continued growth of our relationship together.

5 1 5 03/15/2018

With our family of 8 we we flew with speed and comfort from a blizzard ridden north to Florida. Commercial airports were still dealing with cancelled flights and major delays...we felt very fortunate.

5 1 5 06/15/2017

The company I represent was in a crisis situation where we needed to get halfway across the country within a matter of hours. The only available commercial flight was sold out and nothing would get us there in time. After doing some research, I found Stratos Jet Charters and called Joel at around 7 in the morning. He answered right away and were at the airport two hours later. Because it was a high stress situation in a short amount of time, I called Joel and his team countless times in a two hour window; they remained extremely professional and kind. Plus, Joel was able to get us an extremely competitive price, especially considering the short notice. I highly recommend using Stratos Jet Charters and know I will definitely use them again.

5 1 5 03/08/2012

Completely satisfied

5 1 5 05/05/2021

Appreciate Glenn's attention to detail and follow up. He is great to work with.

5 1 5 03/30/2022

I feel very confident that Kerry Hill and her team will take excellent care of the trip that we plan. It was a great experience everyone was pleased with the outcome. I would recommend Stratos to anyone looking for Charter service

5 1 5 08/17/2017

Was a great experience. Joel got everything done within a few hours while we were in Europe. Great people. Great service.

5 1 5 03/10/2014

The aircraft was fine except for the AC. It either had to be run a full blast (we were wrapped up in blankets) or it had to be off in which case we were very hot.

5 1 5 06/22/2020

Excellent service from the first point of contact to disembarking from the flight. Kyle was amazing to deal with in the booking phase and the execution of the flight was flawless. Great pilots, equipment, handling, all on time. Highly recommended.

5 1 5 05/21/2012

Can't see anything lacking, a great job all the way around. Thanks, Mark 

5 1 5 03/16/2020

Always a pleasure to work with you all. Please let me know about the app you've developed. Thanks, Joel. Sincerely, Joe Stephenson Merlin One

5 1 5 12/30/2020

I have not arranged or travelled by private jet except to Lanai in Hawaii. My husband and i usually fly first or business so to ensure a good service and safety i contacted 4 brokers to ask for quotes, Randy Schuette provided more than a quote, he explained the whole process and his reassuring knowledge and attention to detail was the reason i used Stratos. The trip advisory team were then very informative, and responsive. The plane was beautiful and the pilots were very friendly. I would definitely recommend Stratos and look forward to using your services again.

5 1 5 04/03/2018

Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job. Any feedback you have would be greatly appreciated in return!

5 1 5 05/01/2020

Joel and his staff made a family loss so much easier to deal with. They are like family and they have my business whenever I need it and they’re available.

5 1 5 02/05/2021

Great trip all round. Glenn and the team were terrific. The crew on the day were amazing.

5 1 5 01/01/2018

Once again, Stratos Jets provided perfect travel service with competitive prices! We needed to move a family member with memory loss and agitation from Boston to Houston on very short notice. Joel set everything up within 24 hours- a beautiful private jet, cars and drivers at both ends of the trip, a security detail plus catering. I am completely impressed with this company and will use them whenever I need private jet service. Thank you, Joel!

5 1 5 06/27/2017

Simon Crhistian did a great job.

5 1 5 06/08/2021

Easy to book with a lot of options regarding the type of aircraft needed

5 1 5 05/07/2022

Great flight, always professional and nice aircraft!

5 1 5 06/23/2022

The entire process was smooth with Stratos Jet and the communication from all team members was great!

5 1 5 05/17/2021

Steve was a joy to work with he was very helpful and insightful. We look forward to doing more business with your company

5 1 5 09/22/2021

Steve Stogner set everything up perfectly. The crew PIC:Sean Jensen and SIC: Paul Theriot were the absolute best. If you want the best experience ever, request this crew. Made everything, from arriving at the airport to departing the destination airport a wonderful experience. Moser Aviation must be an up and coming company, as they sure hire great people

5 1 5 06/28/2021

From the first quote and phone call to departing the plane and follow up, service was outstanding! Frank (our point of contact) saw to every question and requirement we had with professionalism, courteousness, and speed. I am very used to hiccups and miscommunications when traveling, but with this trip there were absolutely none. The flight crew was friendly, accommodating, and very good at what they do. The flight was probably the smoothest I've ever had. I know that depends on a lot of factors, but it definitely added to the experience. I wouldn't hesitate to recommend and use Stratos Jets in the future.

5 1 5 10/04/2014

the flight and service was great.

5 1 5 07/25/2013

Passenger stated that the "jet interior was shoddy and showed that the jet wasn't well taken care of." Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same. 

5 1 5 10/28/2020

Hassle free travel! Everyone is helpful an kind.

5 1 5 01/08/2023

Great experience overall. Communication is always great and solving any unforeseen issues has always been a breeze.

5 1 5 05/17/2020

Plane was not clean. One pilot claimed to have a mask but never wore it, despite being told to. My booking with Stratos was clear and should have been obvious even if I hadn’t specifically asked for a clean plane and a masked crew. My wife and I neither ate (to not remove our masks) nor used the bathroom ( the unmasked pilot had to use the bathroom shortly after departure). By far our most uncomfortable air travel made worse by the fact that it was private.

________________

Thank you for bringing this to our attention.  I appreciate the feedback and opportunity for me to address this with the air carrier. I have contacted them and shared your experience with them.  Your health and safety is of the utmost importance to us.  While operating in this COVID-19 environment brings new challenges; sharing your experience, has allowed Stratos to identify opportunities to improve the customer experience by implementing several pro-active steps as well as additional QA requirements on the day of flight.  We sincerely appreciate our relationship with you and your willingness to help us get better every day! 

 

Soar Higher - Joel A. Thomas / CEO

5 1 5 03/26/2018

Yes. Good. Good. Yes

5 1 5 05/01/2018

Yes i will recommend it

5 1 5 10/28/2020

Every thing was smoothly handled from booking to the flight

5 1 5 07/03/2019

We truly value our relationship with Stratos Jets and appreciate their business. They are organized and communicate well making sure all of the trips we do together happen seamlessly. We look forward to a long lasting relationship, thank you again for selecting our team and aircraft for your clients!

5 1 5 01/08/2018

Always great working with you guys!

5 1 5 12/23/2019

Prompt excellent cost saving service. Many choices. Always working to meet my needs.

5 1 5 01/01/2022

Stratos Jets provided excellent customer service! One of the most reliable private jet charters. Glenn was incredibly helpful and professional he made the booking process very easy and kept me updated with trip details daily. Highly recommend Stratos Jet Charters.

5 1 5 01/01/2022

Great customer service!

5 1 5 09/21/2017

Would highly recommend anyone looking for charters to contact Stratos. Their team was second to none in handling our request from first call to post flight. The CEO was even kind enough to phone me to ensure that we had located our crew at the FBO just prior to departure. I have run multiple aircraft in flight departments for many years and can truly say that its hard to find this level of professionalism in the business.

5 1 5 07/31/2023

The lounge in Ft Lauderdale was very professional, comfortable, and accommodating. Pilot was a real gem who charmed my first time flyer guests who started out nervous but hugged him on the way out! Would not hesitate to recommend for charter needs.

5 1 5 07/12/2013

We had quite a number of issues booking this trip, which resulted in add'l work and follow up for me. As broker these issues should have been handled / caught prior to making a proposal. I believe I had to sign 4 different revised quote sheets for this trip! Also the final signed sheet stated we would land in LFMD on the return leg. Hence we booked transportation for pick up at LFMD. However flight landed in LFMN. This caused add'l stress and expense for no reason. I have only now seen that the last itinerary link showed an arrival at LFMN - but I never opened this one since all previous ones, including the contract reconfirmation showed LFMD. As for the aircraft itself: it was one of the oldest ones I have ever flown. The door / separation to the toilet / luggage area was broken (not the lock but the entire frame!) and the toilet was not accessible due to a lot of "stuff" (amenities, water bottles, etc.) being thrown in / stored in the area. Overall cleanliness was not superb either. Finally, the catering we requested was not available / not complete. Breakfast (eggwhite and sausage!!) was cold and wet and the fruitplatter had molded grapes; no ice bucket, nor champagne glasses were present. On the return leg, fruitplatter was nice but again no ice bucket nor champagne glasses were present. As a matter of fact, the soft drink container was not even replenished w new ice!! So overall - yes, we flew from A to B but the service experience was disappointing.

5 1 5 05/31/2022

amazing experience.

5 1 5 05/21/2020

As always, the booking went well, the trip was on time, the crew great: another perfect flight. Thanks.

5 1 5 08/23/2020

It was a treat to fly private again. Everyone at Stratos and Flying Labz were a joy! If I need to fly private again Stratos is the only company I'd reach out to.

5 1 5 12/21/2021

The level of service provided by Stratos is very high. Glenn and team continue to listen and understand our needs and organize excellent service. The latest provider was the best so far. Thank you team.

5 1 5 02/23/2018

Thank you for making our jobs easier! Great passengers and your team is always a pleasure to work with! Kind regards, Kim Krum

5 1 5 07/31/2023

Glenn and Stratos do a great job finding the right aircraft and keeping us up to date.

5 1 5 04/28/2017

Joel and Stratosjets made my last minute flight to the Masters possible. Price was competitive and services was second to none.  Joel and his team responded to each call and SMS in a matter of seconds.  They took care of every detail from flight, to transport and everything in between. Jonathan E. Owner of Mercedes-Benz Dealership

5 1 5 08/09/2013

our experience was excellent

5 1 5 01/27/2021

Incredibly responsive, great service, sourced a great plane, would definitely recommend to friends.

5 1 5 07/03/2022

Always a great experience. Amazing communication and expert service

5 1 5 03/20/2024

Mostly good. Registration process is painful and there was a little hiccup with confirmed time for departure but we made it work.

5 1 5 08/28/2019

Team was very efficient and communicated in a timely, professional manner. Made it a breeze to work with! Thanks!

5 1 5 01/01/2022

Hi! All was well except for when we are relaying delays, service issue etc several different people will respond at the company with different questions or concerns. Having one, main point of contact for each trip would be helpful so we don't get calls or emails from several different people within the company. Besides that we love you guys and the booking process is always easy. Deb

5 1 5 08/31/2020

Excellent service from Anthony all the way around. Quick response for a last second booking, great follow-up and great online itinerary management service.

5 1 5 01/19/2018

The team was very happy with with the plane,crew and experience on Jan 17th. We are looking forward to working with Stratos Jets in the future.

5 1 5 08/02/2021

Anthony took care of us from the get go and then checked with us throughout the process. Within minutes of requesting info I got a call. Great customer service, great jets, and great value. Go with Stratos you won't be disappointed!

5 1 5 10/14/2021

As always, Stratos has the best selection of aircraft and crew. Zach is amazing to work with.

5 1 5 11/25/2018

The whole team is always professional and great to work with. You can tell there's a lot of integrity and experience in the company. Thank you folks!!

5 1 5 07/31/2023

Perfect experience!!!!! The flight was on time, the pilots were great, and Booking with Kyle was easy and exceptional! Stratos is the very BEST option for flying private.

5 1 5 12/21/2021

everything went very well in all areas.Thank you .

5 1 5 12/21/2021

Zach and Leslie were very responsive and easy to work with.

5 1 5 03/27/2024

I've had 3 round trips with Stratos and except for a little fog on one leg everything was always great! The pilots were all awesome! StratosJets is a very dedicated company to make sure everything is safe and sound.

5 1 5 10/14/2021

This was our 6th trip with Stratos/Simon Christian. We will do this again w/ you next summer. I've sold you to friends i believe who also will be booking with you/Simon Christian. thank you for everything..

5 1 5 06/02/2018

Joel, I hope this email find you well. I just wanted to reach out to thank you for the charter service you arranged for us last weekend. It was truly a pleasure to fly with Stratos and we will most certainly book with your charter service again. Thanks again for all of your help this week. It made the trip a breeze! Warm Regards, Matt, Scottie & Harper

5 1 5 04/27/2021

I look forward to booking again..

5 1 5 01/09/2017

Our company uses Stratos, we work directly with Kerry, she and everyone else have always been extremely helpful and manage our flights and requests with no problem! They respond friendly, quickly and we have no interest in ever switching companies. Highly recommended! Extremely happy clients!

5 1 5 05/05/2018

Joel was extraordinary in helping me with options when a connecting flight was cancelled and I had to scramble to get to my destination on time. He was available late into the evening to help me and ultimately I made my appointment.

5 1 5 01/19/2017

We were on a commercial flight from Detroit to Salt Lake City when part way into our flight we got notification from Delta app that our delay was going to cause us to miss our connection. We were on a long weekend for MLK to go skiing in Lake Tahoe. We were going to be rescheduled the following day, thus missing half of our vacation. I had email only, and emailed Garett asking if they had an operator in SLC who could get us to Tahoe that evening. Within 20 minutes he came back with two quotes. By the time we landed he had set up the flight, emailed me the number to the shuttle to get from Delta terminal to the private terminal, and did it all for a great price. To throw things off even more, we were set to fly to Tahoe, but Delta somehow got our bags on the flight to Reno that they said we couldn't make. So at the last minute we changed from Tahoe to Reno for a destination. By the time we took the shuttle to the FBO our flight plan was set and we took off within 10 minutes. It could not have been more seamless. It literally saved our vacation. Time is the most precious resource we have and time with family is even more precious. Our daughter is a senior and this is one of the last trips we'll have with her; it meant a lot, and Stratos savings our vacation, allowing us to create memories, means all that much more. Thank you!! Dave

5 1 5 06/12/2022

Excellent Customer Service booking and during the flight!

5 1 5 12/27/2016

As a several time repeat customer, I highly recommend Stratos!

5 1 5 07/09/2021

Superb service.

5 1 5 02/16/2017

Great Job!!! My first time booking with Stratos Jets and from my initial contact with the company to landing at my destination, the experience working with this company was flawless. I'll definitely recommend and book with this company again. Thank you.

5 1 5 04/06/2017

Thanks to Kerry for helping us get to where we need to be ! Very detail oriented company. Pilot's were very professional. See you next time!

5 1 5 10/14/2014

For our far flung family, Stratos has been a consistently dependable, and cost conscious alternative to fractional and no-minimum jet programs. For us, safety is number one and cost is number two... Stratos has excelled in both areas. Their response to requests is always prompt and personal.  It is a pleasure working with Stratos.

5 1 5 07/31/2023

Great communication, everything on time and accurate, highly recommended

5 1 5 03/30/2020

7

5 1 5 01/01/2022

All aspects of our interaction with Stratos was perfect. My wife and I will definitely use their services in the future.

5 1 5 05/08/2021

Always great to work with the amazing team at Stratos Jets! Kyle was awesome!

5 1 5 07/20/2020

The passengers we flew had a great experience and were pleased with the flight. Jim Hensley American Jet Charter, Inc

5 1 5 01/02/2014

I think you all did a great job!!! If we book with enough notice, maybe a newer ride? Not to say that the Hawker we flew was not great.. Only my thoughts. Joe"

5 1 5 09/21/2013

It's all good !

5 1 5 01/17/2018

Flight great.. flown Stratos about 10 years... better than what I hear + have experienced thru friends. Professional & responsive. Book it!

5 1 5 03/14/2021

We just completed a move from California to Hawaii with our dog a lot of our stuff which we would need until our mean shipment of household goods arrives in 10 days. Randy was able to secure the perfect your craft for people pets and stuff. Pilots were great. Aircraft was comfortable and a great easy ride.

5 1 5 08/03/2022

Daniel was very responsive late into the night and early morning and was able to arrange our flight in hours. Time from first contact to wheels up was less than 12 hours. The FBO's and crew provides were very accommodating and helpful. 5 stars!

5 1 5 10/31/2020

No complaints. Thank you for your help. Art

5 1 5 03/13/2022

Always a pleasure doing business with STRATOS, you make it a seamless booking from start to finish! Very professional! Thanks for your business.

5 1 5 06/04/2020

I will definitely use Stratos Jets again and will recommend the company without hesitation. It has been several years since I have chartered a jet and this process was very easy and friendly.

5 1 5 03/04/2016

We were thoroughly impressed with all aspects of these operations. If at all possible, a method to protect the identity of passengers might be developed (whereby TSA rules are still met). If such a method already exists, my clients would appreciate knowing the details.

5 1 5 12/26/2017

As always the flight and booking process was handled with ease and professionalism. Our pilots were very personable and the aircraft was exactly what we were looking for.

5 1 5 05/04/2023

Excellent

5 1 5 03/26/2020

Anthony went above and beyond to make certain that our trip to the Bahamas went off without a hitch. The team coordinated everything including ground transportation. Anthony stayed in contact each leg of the trip to make certain that we had everything we needed. I highly recommend Stratos Jet and will certainly use them again in the future.

5 1 5 12/17/2016

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

5 1 5 05/12/2021

Great service, great aircraft, fantastic experience.

5 1 5 10/05/2017

Our company jet had a mechanical problem and we had a very important meeting that our passsengers had to make. Joel was able to locate and reposition an airplane for us in a matter of two hours. Our passengers were able to make their meeting and were very pleased with the aircraft/crew that was selected. Good work.

5 1 5 04/14/2020

Everything was done in super fashion. Anthony the scheduler, Anthony and Terry the pilots were fantastic!

5 1 5 12/03/2017

I understand we have great alternative option for the operation of our company aircraft at this time. Our (company name removed for privacy) Japan President was very glad to use charter aircraft. Thank you 

5 1 5 12/14/2022

Good morning, Joel.  I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall.  I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short.  I feel when it excels, it should be pointed out to their superior.

Falling short is certainly not the case with Kyle Jones and Leslie Jackson.  This is my first experience with chartering a private plane.  My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time.  A charter flight works so much better than the hassle of traveling commercial today.

Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire.  The same goes for Leslie.  I don’t think it was more than 5 minutes before a response came back.  Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.

My father insists he will be going again next year and I hope he is correct.  I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.

Merry Christmas to you and your family and a happy New Year.

Laura

5 1 5 03/08/2020

Joel and his team did a great job as always!!

5 1 5 08/07/2015

Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.

5 1 5 01/09/2022

My daughter was the passenger and she enjoyed her experience. This trip was vital to make it possible to go to her residence in Germany.

5 1 5 09/22/2021

Especially impressed that you were able to find us a rental car when there were none available in the entire area. You guys are wizards. The flight was comfortable and the pilots competent and professional. Thank you for helping us make this trip happen.

5 1 5 08/24/2018

Everything great but itineraries always change last minute (tail #, terminal) which has caused problems.

5 1 5 01/04/2021

This was my 3rd trip with Stratosjets and all travel were arranged by Kyle Jones. Everything was efficiently and professionally done, and Kyle and the team were always prompt and responsive. I definitely will recommend the team to friends. Thank you.

5 1 5 01/31/2020

Working together with Stratosjets felt like working with my own team - very friendly and coorperative employees - loyal and trustworthy team - thanks a lot!

5 1 5 10/14/2021

You guys are great to work with!

5 1 5 09/24/2020

Great rep!

5 1 5 03/21/2023

I love the team and especially working with Kerry. Always a pleasure

5 1 5 03/13/2024

Pilots were wonderful. Dave even brought food for us when he saw we hadn't ordered any catering on the return flight.

5 1 5 06/07/2016

Nothing, Heather is amazing as always and the reason I will continue to fly with you.

5 1 5 03/30/2010

Thank you for making this very easy for us!! I look forward to a long relationship with Stratos Jet Charter!!

5 1 5 06/25/2018

Stratos offers the best overall value you can get for private air charter PERIOD. I have done tons of research and cost models and there is no better value. Joel and his team do all of the hard work for you. My family tried Wheels Up, local charter companies and App Based Deadhead charter and they were all really disappointing. All of these option look good but when you compare cost per hour, schedule flexibility and booking Stratos is always a better cost and value proposition. The equipment is always great (this trip was a Citation X with a beautiful brand new interior and every feature possible) and Stratos works around your schedule and exact needs. We have made all types of requests due to my young family and the Stratos staff and cabin crews are always so helpful and accommodating. They never have over sold us and always are sensitive to every need. Most importantly Joel only will put us with great operators. We were in and out of Aspen and safety was the number one concern and he always covers all aspects of the trip but safety first. Again, I can’t say enough about the Stratos experience and team.

5 1 5 03/01/2017

Great service. Responsive and thorough.

5 1 5 02/21/2022

Great pilots, crew, and plane! Helped a lot with Covid stuff.

5 1 5 04/07/2021

The Team at Stratos arranged another great flight for our family. We had a great Lear 45 with a brand new interior! The pilots could not have been kinder and sweeter with our boys and the entire journey was totally seamless. If you are considering Charter you are missing out if you are not using Stratos- THE BEST SAFETY, SERVICE & PRICE value combination- period! Thank you Stratos Team again.

5 1 5 01/31/2020

The flight was great. Kyle was easy to work with and very professional. The plane was very comfortable and our pilots were terrific! Great experience all around!

5 1 5 03/09/2023

Everything was great. Prompt and clear comms about flight / craft options. Kept us informed about key status. Nice account website and live-links for details. And, just friendly and pleasant people to work with. One big thing was that our original operator's plane cancelled due to mechanical the day before our departure. We know that happens sometimes and not Stratos' fault. What was great was how quickly the Stratos team got us viable alternatives. Within probably an hour we had an alternate operator confirmed. We were very pleased how well Stratos reacted. And, the replacement craft and crew were top-notch as well.

5 1 5 07/21/2019

I worked with Kimberly from Stratos Jet Charters. She was very enthusiastic and helpful. In fact because of her enthusiasm and helpfulness, I chose Stratos over a another company that gave me a slightly lower quote. She answered all my questions and did her best to meet all my requests. The flight was excellent, plane was comfortable and the pilots were very helpful and professional. There was a bit of miscommunication about the hours of customs at my home airport .. and lead to a bit of confusion about the return departure time. Ice for beverages had melted on the first leg, and not all the drinks were stocked according to what was promised. My requests were fulfilled however for the return flight. I'm a coffee drinker, coffee was well stocked, but very little cream available, kinda curdled!!. These are tiny details but better supply of online refreshments would have made the flight perfect!! Beautiful views, no delays, smooth landings, and comfortable seats and lav. Beautiful shiny, clean plane. . the CJ3. Had a great time!

5 1 5 01/09/2021

Very much enjoyed the trip. Glenn was helpful in coordinating every facet of the trip and answering all questions. We greatly appreciated all of the effort.

5 1 5 10/14/2015

Excellent service and the crew was very professional.

5 1 5 01/03/2017

We can't speak highly enough of our experience with Stratus Jet Charters. From start to finish they were very professional, responsive and caring. We look forward to the opportunity of using Stratos Jet Charters for our next adventure.

5 1 5 12/19/2023

I called my go to guy Anthony when another provider bailed the last second. He got me a plane ready to take off in two hours. Doesn't get any better than that!!

5 1 5 06/18/2020

I will recommend Stratos and will give them Randy name/number, he was very professional, on the ball in all aspects!!!!! I had contacted 4 other companies - Randy was the best, that is why we went with Stratos .

5 1 5 11/29/2018

I made all of the arrangements for the charter flight for my boss and his family. I worked with Joel Thomas personally, who took the time with me to show the jet options available, all the while considering my boss's medical issues and care requirements. He emailed a jet comparison guide with photographs to view side-by-side so that I could make a wise and informed decision, and walked me through them over the phone. He was determined to provide the best possible experience for everyone. Joel made it all so easy, and it was clear after conversations with him that he has a heart for people and genuinely cares about their needs. I ordered in-flight catering, over the phone, which could not have been any easier. The food was plentiful and exceptional! My boss called me the next day asking that I inquire as to who the local caterer was that supplied the food, as he wants to make sure that we use them in the future. They staged all of the food on beautiful white platters that looked classy and elegant, as though it was all prepared for red carpet guests. And every selection was freshly prepared that day and over the top in flavor! The pilot was very nice and personable and clearly cared about the comfort and safety of his passengers. The plane was extremely comfortable and very luxurious. The seating was perfect for the six of them and their cat, Molly! I received a call the next day from my boss's grown daughter, and all she did was rave about how it was first class all the way! She said I always do such a great job. LOL! It was Joel and the Stratos team that did all the work! My part was easy! Ohhh, and Joel also went out of his way to arrange for ground transportation upon their flight's arrival. I can say from personal experience over the years, that flying does not get any better than going first class with Joel Thomas and his team at Stratos Jet Charters. I want to thank them for making me look like the best assistant ever!!

5 1 5 09/14/2017

I have worked with quite a few different charter companies over the years and Stratos Jets has been the easiest to work with. I always work with Kerry Hill because she very professional, friendly, and is just down right awesome at her job. I often need last minute trips for my boss and she always gets back to me quickly regardless of what time of day it is. I truely feel she goes above and beyond to make sure every aspect of the trip runs smoothly and everyone is happy. I can't say enough about how much stress is taken out of booking these flights because I know Stratos and Kerry have everything I need covered.

5 1 5 08/06/2017

You guys are great! Keep em coming

5 1 5 07/29/2022

Our experience was magnificent. Everyone at Stratos was on point and helpful with any and all questions we had for our trip. Glenn Walters was exceptional attentive. Your services are highly recommended.

5 1 5 08/21/2022

Kyle immediately answered the phone when I called, after normal work hours, needing a plane the next morning. He worked with me for hours to find the right plane. I flew out the next morning at 9am. Kyle followed along with both that flight as well as the return the next day to make sure everything was fine. I feel comfortable knowing that Stratos carefully chooses their planes with the highest safety ratings. Thank you to Kyle and his team for their attention to detail and care that their customers have an excellent and safe travel experience. I highly recommend Stratos Jet Charters

5 1 5 12/21/2021

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

Joel A. Thomas 

President and CEO 

5 1 5 12/18/2017

Everyone was great

5 1 5 04/15/2024

Always excellent customer service and flights!

5 1 5 04/19/2017

Top notch customer service from the initial contact through the end of trip, incredibly quick turn-around-time for a quote, very detail oriented itinerary. I highly recommend Stratos for any of your charter needs!

5 1 5 01/20/2014

I do not know what more anyone could have done. The service was nothing short of amazing from everyone involved. The trip was for my ailing mother to attend my brothers wedding. If it had not been for all of you this would not have been possible, and for that we are truly greatful!

5 1 5 01/01/2022

Our original plane had maintenance issues and we were upgraded to the only plane available. It was such a beautiful ride, we upgraded for our return trip. Everyone at Stratos is professional, customer oriented and a pleasure to deal with. I will continue to use their service.

5 1 5 03/22/2021

I have already recommended your firm to a friend and will continue to do so assuming, of course, my future travels with you remain consistent with my inaugural experience

5 1 5 11/26/2016

We prefer to finalize our itinerary, plane and crew at least a week in advance. We did not get things completely final until the day of the actual flight. Secondly, we prefer to pay post-flight rather than pre-flight. You were able to make an exception in our case which was appreciated. Lastly, the quality of the catering service from STT was atrocious. It was inedible.

5 1 5 11/22/2019

Thanks for all your updates. I could get used to this.

5 1 5 10/18/2012

My only complaint with Stratos is that Initially, I did not received the lowest price quote.

5 1 5 03/23/2023

This was our first time using private air travel. Anthony made the process as smooth as can be, sailing through a few hiccups with ease. He was literally *always* available for questions or concerns. I cannot imagine going through the procedures without someone as focused and knowledgeable as Anthony. He is a shining example of the lost art of good customer service. Looking forward to our next flight with Anthony and Stratos Jets.

5 1 5 04/24/2019

Another great experience with Joel & his team. From rental car arrangements to being ready for three small children Stratos handled everything. The equipment was beautiful and the crews were very kind! I never can say enough praise for Stratos!

5 1 5 11/01/2021

The experience from start to finish was excellent. I would highly recommend Stratos.

5 1 5 01/16/2018

Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.

5 1 5 03/03/2021

I thought it was very well-organized and information flows were smooth. The broker worked with me to get an excellent option at an attractive pricing point. The flight was smooth and professional. An outstanding experience!

5 1 5 10/10/2020

Glenn like usual is great to work with and is always on top of it.

5 1 5 04/01/2016

I was the Charter Director for MOB and BFM for years and now in Accounting….hands down,  your organization is THE BEST in the market.  From the aircraft you recommend, to the pilots, accounting, and especially sweet Daryl!  All awesome. I am certain you all will be hearing from us soon.

5 1 5 08/06/2017

As usual the trip from start to finish was handled professionally

5 1 5 01/27/2019

We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else.

5 1 5 11/03/2016

Great experience with Stratos Jet Charters! Superior knowledge and outstanding customer service! Went above and beyond to make sure our flight was perfect. Highly recommended for anything from a short turboprop trip, to a transcontinental flight.

5 1 5 01/19/2018

Worked with Kerry Hill and as always, she delivered excellent service. First date departure had to be delayed due to a mechanical issue with the aircraft and she kept me well informed. When the revised departure date came, she worked continuously to get a hangar for the aircraft in order to help avoid costly de-icing then next morning. Can't say enough good things about Kerry and Stratos Jet!

5 1 5 05/10/2018

I work on the operator side of this business. Joel and his team (Christina, Simon, Kerry, and more) are all incredibly wonderful to work with. They are always responsive in a timely manner and deliver accurate information consistently. They bring a very positive attitude and outlook to this industry. Hopeful to book many more trips with them in the future.

5 1 5 04/02/2018

It is always a pleasure working with the Stratos Jets team. Communication is always prompt and neatly organized. Thank you for your business. We look forward to our next trip together.

Regards, Kelly Ferrese Executive Airlink, Inc,

5 1 5 04/02/2018

Competitive pricing and unbelievable customer service, from inquiry to post flight. They make it happen and make it easy. I will not competitive shop again because I have found the best price and service with Stratos.

5 1 5 11/03/2020

I was helped at every step along the way. Any question was quickly answered.

5 1 5 03/22/2021

It’s always a pleasure working with Stratos jets! Your team always seems to be on top of everything. Thanks again for another smooth trip.

5 1 5 04/13/2017

Great service!  Anne and I will contact you, probably in mid-January about our next trip to Florida. Thanks and have a good evening.

5 1 5 07/21/2022

Kerry was absolutely amazing!! She made the entire process very seamless and so easy for me. Made me look very good to my boss. She kept me informed of the entire trip, from the plane arriving at the airport to wheels down at the final destination. I have nothing but extreme praise for Kerry and her customer service.

5 1 5 12/23/2018

Our crew on the ground and in the air were excellent to the point that I learned from them. We went in to a 30 knot crosswind and drove all the way down to the runway quickly, no drifting or swaying. The landing was flawless and we all felt very safe. The plane was clean and well maintained. The refreshments were perfect. The process around booking travel was easy and unobtrusive. Thanks!!!

5 1 5 11/03/2016

Great charter flight with Stratos. They went the extra effort to ensure we had a comfortable jet with the highest safety standard.

5 1 5 01/02/2021

All items of booking, plane flight, pilots and limo pick up were great Anthony was the best to deal with; lots of communication in every part of process. Will be returning with you in May. Would also recommend to friends and colleagues 

5 1 5 07/31/2023

Anthony is amazing. He goes above and beyond every time anyone in my family has booked a flight through Stratos. He makes sure all of our needs are met and walks us through every step. After flight is booked he checks on us every step of the way to our destination and back.

5 1 5 12/30/2020

We had another great trip with Stratos. Booking was very helpful and provided us with a beautiful aircraft. The pilots were great and flight attendant was wonderful. We thoroughly enjoyed the trip. Thank you!

5 1 5 10/24/2023

Although I was not a traveler for this trip, I organized the flight and was the point of contact. The communication and details from our agent made this first time use of Stratos Jet Charters very pleasant. I was able to reach out directly to Steve and he was very patient and helpful with all the questions I had from booking to payment. The memorable moment was with a delay in the departure. Steve sent emails to all but also made a phone call to be sure I was aware. This was so appreciated so I could reach out immediately to the travelers. THANK YOU STEVE AND STRATOS JET CHARTERS.

5 1 5 01/29/2019

Thanks for everything Joel... You made the booking process quite easy and were very patient in explaining everything. I appreciate all your help and I will definitely pass your contact information to all my co-workers in case they ever have a request for a jet booking.

5 1 5 06/29/2023

Came through for me in the clutch! Sanity saving charter ;-)

5 1 5 06/12/2021

We needed to book a same-day plane for employees and tools to provide urgent assistance to a customer. Zach was effective, proactive and cooperative in providing a solution, precise information and updates. Would recommend Stratos Jet anytime! Thank you!

5 1 5 12/17/2018

With only a 15 hour window from my 1st request to Joel to wheels up, Stratos provided me with a great plane, rate and service. I texted from overseas and within 30 minutes had a quotations. With 2 hours Joel and his team came back with even better rates and we locked in the Flight! I am always amazed at the service and how they track every detail of the flight and my progress. Even though I am in a second tier city I get amazing flight options with Joel and his team. The equipment was a light jet with brand new soft goods and fantastic pilots. Everyone was super friendly and when you book through Stratos you are treated as an Aircraft owner. Thank you again guys! MAG Pittsburgh, PA

5 1 5 06/15/2023

Stratos is always a pleasure to work with! Only comment is sometimes the way you send emails is something the manage. Seems like we get a bunch of separate emails for the same trip. Could be the system! Not a biggie. Thank you for allowing us the opportunity to assist you!

5 1 5 10/23/2017

Would highly recommend EVERYONE ALIVE! Amazing service. Awesome team, from first call to post flight. Top flight!

5 1 5 08/12/2020

We felt safe, comfortable and the flight arrived ahead of schedule.

5 1 5 01/01/2022

Other than the expected 12/26 ATC "hold" , we enjoyed another perfect flight!; great crew, great equipment and a most pleasant ride!!

5 1 5 03/07/2023

Stratos helped find the perfect jet for our group's needs. Everything was on time and went smoothly. The communication was excellent, I always knew what was going on.

5 1 5 06/23/2021

Hi Steve and Joel and Sandy,

 

Wanted to say thank you for the quick refund. It’s nice to work with you. Very professional.

 

Bye and best regards to the U.S.,

Claus

5 1 5 07/09/2021

Easy to book with and were very accommodating with a last minute booking.

5 1 5 01/04/2019

There are not enough words to express how incredible Stratos is. From start to finish, my experiences with them are the highest quality of service and performance.

5 1 5 10/18/2013

It was a perfect flight!

5 1 5 09/05/2017

Excellent

5 1 5 10/10/2013

None, excellent service

5 1 5 11/06/2023

Once again the whole experience was great from start to finish. I felt well taken care of.

5 1 5 07/24/2017

Very professional, very knowledgeable - truly care about their clients. Stratos is always very good to work with. When one of their requests come in we know we will be treated equitably, politely, and professionally, as the Operator. The Stratos team is always friendly and thorough. The Stratos Guests are always very good to our Flight Crews, which we appreciate very much. I would highly recommend Stratos Jet Charters. Malachi Mountain Aviation.

5 1 5 06/14/2021

We felt everything went well. However, at the beginning of the process we kept asking your Team to reach out to everyone on the e-mail thread and that took a little bit to get that aspect corrected ! However, once that took place it seemed like everything was smooth from that point forward. Joel and Glenn, Thank you both of you and your Team for the business ! We truly appreciate !

5 1 5 02/12/2020

This service was unmatched and couldn’t have been better!

5 1 5 03/12/2014

Outstanding service.  Appreciate all the aircraft options

5 1 5 04/11/2020

This experienced exceeded my expectations in every way. The booking process, follow up, attention to detail, urgency and ease of communication were all excellent. The pilots were friendly, prepared, professional and prompt. The plane exactly as described and needed. I will definitely use this service again.

5 1 5 02/21/2021

we will, repeat, refer, and appreciate, thank you.

5 1 5 01/08/2023

I took a trip to NYC for New Year's Eve with my wife and another couple, the whole Times Square experience was amazing. Danny is a ROCKSTAR, he took care of every detail and stays in constant contact with me ensuring all my trips are seamless and effort-free on my part. This trip had a snag or two with planes and availability. Danny once again handled everything in a truly professional manner and kept me in the loop, even texting and talking to me on Sunday night! I will never go anywhere unless Danny is in my corner. THANK YOU!

5 1 5 12/27/2016

We have been using Stratos for a couple of years now and appreciate their dedication to using only the safest charter operators. Just completed the front end of a back to back for the Christmas Holiday.

5 1 5 05/23/2014

Nothing. Meagan Brower was outstanding! She was very informative and kept me updated on every aspect of the trip

5 1 5 07/31/2023

Daniel is professional and engaged throughout the entire trip. From booking to wheels down.

5 1 5 03/05/2024

So easy to work with. Terrific communications.

5 1 5 02/21/2022

Great platform, all trip information was readily accessible. Thank you for working with us on this one and keeping the itineraries flexible. No significant feedback otherwise, we look forward to the opportunity to assist with future operations!

5 1 5 11/26/2016

Its always a pleasure to work with Mark and Stratos!

5 1 5 06/22/2020

Steve made sure we had everything we needed. The travel arrangements were made easily and were efficient. 3 friends and myself had our first experience with flying private with Stratos. The food provided was delicious, the limo and transportation was perfect, and the entire experience was well worth the money. A special thank you to Pilot Dan! He was very helpful and made sure we were comfortable. Definitely a memorable experience. Stratos is my go to place when flying private from this point forward.

5 1 5 11/03/2016

Peace of mind!!! My family and I just completed our first charter on a private jet with Stratos. My wife and I have been on a few of our friend’s charters before and I fly regularly on my company's aircraft but this was the first charter of our own. Stratos and specifically Joel Thomas made my wife and I feel that we were in great hands throughout the planning, selection and ultimately flight process. Family loved it!!! Great experience.

5 1 5 06/22/2020

Nice, easy and prompt communication. Pleasure working with your team

5 1 5 02/15/2021

We appreciate working with you and your team. Thank you.

5 1 5 06/08/2021

Zach was pleasant, knowledgeable, efficient and a delight to deal with. I have usually used another broker but Zach won the charter for your company Joel. Well done.

5 1 5 05/23/2021

10 out of 10 every time!

5 1 5 12/17/2018

I could not ask for more, I love using Stratos and will never use anyone else!

5 1 5 05/07/2022

All Good......................and easy!

5 1 5 02/01/2017

I wasn’t able to do the survey that is being done by google as I don’t have a google email and don’t want to set up another email account to be spammed to death. However, if I could have done the survey, I would have given Stratos Jets very high remarks and the reason would be because of the dealings I have with Kerry Hill.  As I believe I told you when we met at the S&D last year, Kerry is the best and most considerate person I have ever dealt with from a Charter company.  Not only her flight following in which she keeps me posted on everything from beginning to end but also her attention to all the other details for the reservation such as needs of transportation for passengers, insuring that the catering is ordered and delivered.  She takes a lot of the weight and stress of my shoulders.  If ever I have a question, she is quick to get me the answers I need. In my opinion, she is a very valuable asset to your company.

5 1 5 10/30/2017

The Stratos team was very easy to work with, made the entire process quick and easy. Pleasure to work with.

5 1 5 05/05/2021

Your team was easy to work with and the clients were great. We look forward to working with you again. our trip # was Z0HQZZ

5 1 5 02/07/2020

Sarah and Glen were awesome to work with to make the trip successful.

5 1 5 04/24/2020

My client was very pleased with the ease of this transaction. Kyle Jones was a pleasure to work with, very respondent and always professional. I hope to broker more charter clients to you in the future. Thank you again!

5 1 5 10/14/2021

Excellent experience with booking, the flights, ground services, etc.

5 1 5 04/09/2024

Great flight, great plane and great crew! Enjoyed it a lot and highly recommend Stratos Jets.

5 1 5 07/31/2023

Glenn is always so helpful and understanding of our needs. He communicates everything so well. The provider downgraded the aircraft the night before which threw us off a little. Glenn handled things really well.

5 1 5 12/22/2020

We had a great flight and would definitely recommend this to a friend. Thanks to Anthony for his attentive, personal service. Rgds, Michael

5 1 5 09/25/2017

It was great working with Joel he was involved from beginning to end in every aspect of the trip.  We look forward to many trips together. Thank you.

5 1 5 07/19/2021

Excellent service from end to end. Booking the charter was top level service, and that extended all the way to landing and departure from the terminal.

5 1 5 12/07/2016

I think you are doing everything I could think of. I feel very comfortable and safe.

5 1 5 12/16/2018

Sherman is a great pilot and so was his co-pilot. Looking forward to many future endeavors.

5 1 5 03/23/2020

Kyle from Stratos Jet was great to deal with... quick responses....great service....great prices....A+ experience

5 1 5 03/31/2019

As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!

5 1 5 12/06/2019

Always awesome working with Kerry!

5 1 5 05/09/2017

Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us - even as a first time customer.

5 1 5 10/31/2022

Everything was great with the trip; it was a bit rushed on my part and Danny was a rockstar! He gave me many options and honest and frank feedback and advice. He made me feel like I was the only client he had and was incredibly responsive to all my questions and concerns. Stress-free and relaxing is the best way to summarize my experience. I will always use Stratos and Danny!! thank you to all the team as well!

5 1 5 03/22/2021

Great job Steve!

5 1 5 08/07/2017

My experience with Stratos has been very good since I started booking jets several years ago. Joel and his team provide excellent service and followup at every stage. We recently had a flight where the incoming plane had a mechanical and they were able to replace it with a comparable one within just a few hours. Our original take off time was only missed by less than a half hour. The Stratos team communicated with us all along the way and everything was fine. The pilots are very good at what they do and the ground organization is thorough and efficient. I would recommend them to a friend.

5 1 5 06/28/2013

You did a superb job, and the crew was first rate.  We will be back.

5 1 5 02/12/2014

No improvements needed.

5 1 5 06/20/2017

From pre-trip planning to updates via text message on your way to the airport, Stratos had us covered. We made our way from Emirates @ JFK and the FOB transfer was easy. Joel had already updated Julie (my assistant) before we landed that there were long delays out of JFK due to weather. The transfer to FBO was easy and they were expecting us. The plane was comfortable and modern and the crew could not have been kinder. Thank you guys as always for a great trip. Flight was great and the crew took us right past the storms and my one year old son slept the whole trip; a much needed reprieve for my wife and I.

5 1 5 04/13/2023

Zak did a great job of meeting our needs and making it easy to respond to any issues. Would definitely recommend.

5 1 5 08/19/2021

Everything was above and beyond. Thank you!

5 1 5 07/03/2019

Good experience, although your emails sometimes look more as a marketing email than an itinerary revision. Still getting used to the sales force platform, but if I may give you guys a feed back, try to avoid too many colors and pictures on the email as they sometimes look like marketing/sales email then important information about the trip. That's my 2 cents.

5 1 5 03/26/2018

We were very pleased with every aspect of our Stratos experience. Booking, follow-up, communication, and of course the flight itself.

5 1 5 08/31/2020

Beginning to end it was a first tier experience. Great value, great front end service and follow through, trip support, rental cars ready on the apron, super helpful staff. A genuinely wonderful experience.

5 1 5 01/20/2019

Yes

5 1 5 08/07/2017

We have used Stratos on several occasions for Business and Personal use. The staff and service is superior. We would highly recommend Stratos to or Business Partners, Family and Friends.

5 1 5 11/09/2021

The service, follow up, and support was fantastic. Stratos made our family trip a success and we were all able to be together without the hassles of traveling. I would definitely recommend them! Thanks!

5 1 5 07/22/2021

As a repeat customer of Stratos we have always been treated with care and understanding of the circumstances surrounding our travel needs. When Joel was unavailable Zach jumped right in without missing a beat.

5 1 5 12/04/2019

Crews were amazing. Aircraft less so. Very outdated and need of refurbishing. Shoulder seat belt was missing from one of main seats.

5 1 5 03/19/2017

Service was incredible. Joel and Stratos was fantastic. Had a delayed special occasion and they went out of their way to make everything perfect. It was a surprise trip and could not have been easier to work with and very helpful in getting all arrangements made for in-flight. Beyond a 5 star. Thank you all for making a special trip a truly MEMORABLE one for us!!!

5 1 5 05/10/2013

Ricky was wonderful to work with and answered all our many questions!

5 1 5 10/07/2020

Just wanted to say that the way you guys relay information is perfect. I've never seen it from any other broker

5 1 5 03/21/2023

Glenn, who assisted every step of the way was professional and kind as he answered the many questions I had as this was our first experience traveling in this way. The communication was clear and any expectations we had were exceeded. The pilot was very personable and made the experience enjoyable from the time we arrived at the FBO until we landed. Thank you.

5 1 5 02/02/2017

Kerry absolutely gets an A+ in customer service. Very well run jet service company.

5 1 5 02/12/2014

This was a fantastic trip and our family will remember the rest of their life. Wife says it is the only way to travel via air. Everything was handled perfect

5 1 5 12/10/2016

Garrett is fantastic to work with. He is kind, responsive and you can tell he really cares about his customers. I worked with a different company on our way to our destination because Garrett could not find a plane. The agent at that company did not compare favorably to Garrett. I would highly recommend Garrett.

5 1 5 01/08/2023

Danny Morejon is a great facilitator who made this urgent flight possible within a matter of hours. He is also a good advocate for Stratos. Had it not been for the communication I had with him a few weeks ago when searching for flights, I wouldn’t have called back for assistance.

5 1 5 04/27/2021

Booking was great, Kyle is wonderful a asset to your company. However the pilots were not. They were not there on time never offered an apology or explained as to why. When questioned they were extremely RUDE. I was told that the Pilots went to eat lunch so they kept myself and family waiting over an hour past wheels up time. I arrived at 12:30 for a 1:00 flight they arrived at 1:30 for a 1:00 flight with BAD attitudes

5 1 5 03/24/2021

We actually flew the flight in one of our jets for Stratos Jets customer. Joel was great at providing us passenger information and returning the paper work in a timely fashion.

5 1 5 07/17/2014

Your company really cares about it's customer and made us feel so comfortable and confident. I would recommend your service to others.

5 1 5 03/26/2021

Katie was great on very short notice. Here is were the 5th star was lost: No on board bathroom and I was not told about it. I specifically asked about quality of safety and maintenance by operator and got incorrect information initially; although there was no apparent problem .

5 1 5 02/21/2024

Daniel was the most efficient and communicative individual our firm has ever dealt with while in a crunch situation needing to get to Vegas immediately from Salt Lake. He went above and beyond to assess our needs and ensure our timeline was met. If we had a position on our sales team we would offer him a better offer then what you’re paying him and may in the future. Thanks Daniel. Hope to connect soon for our future trips. Garrett

5 1 5 07/31/2023

I love Kerry and the Stratos team. Easy to work with from top to bottom. Even on a Sunday!

5 1 5 09/13/2017

Recently booked a jet for 11 people from my organization to continue operations during hurricane Irma. As business owners know, operations do not cease during a disaster and customers must continue to be served. Stratos Jet Charters booked the aircraft we needed within an hour of reaching out. Our team was able to continue business operations in NYC seamlessly. Much appreciation to Joel and his team for fast action!

5 1 5 12/28/2013

None that I can think of.  Great flight

5 1 5 12/21/2021

We had a large family gathering in Santa Barbara to which Frank with Stratos was able to arrange the flight. The plane and pilots were fantastic as was the service leading up to and throughout. I would recommend them to anyone that needs private travel arrangements.

5 1 5 07/24/2012

Hire more people like Kevin Bales. If you ever fire him he can work for me. Great job.

5 1 5 05/07/2022

After our plane developed mechanical problems and a night of discomfort and doubt, Kyle was able to find a plane and a crew at last minute to save my wife's 60th birthday trip. We arrived a little late but we arrived! You are the best Kyle.

5 1 5 05/31/2022

Timely, efficient customer service, perfectly executed departure and arrival, concierge service no hassle and easy

5 1 5 01/01/2019

Pilots were terrific, polite, and kind.

5 1 5 10/06/2013

While this was the first time between these two cities, we may take this route frequently in the future.

5 1 5 06/02/2021

I called with pretty much an immediate need. With in two hours trip was covered. Great service

5 1 5 12/19/2023

Great equipment, a competent/courteous crew and a smooth flight make for a terrific trip!!

5 1 5 08/23/2013

Kevin is great to work with. I'll call him again. the aircraft crew were great. Thank you for making this trip so easy for us.

5 1 5 03/14/2017

Joel I do not use google sign in re survey Let me simply say Ms Hill was outstanding every step of the way as was the service at Dolphin Sun night Thank you Jim W. Charter flight Omaha to Sarasota Mar 12

5 1 5 12/09/2016

Our passengers wish to extend a sincere thanks to your staff. We however advise that you do not have permission to use Michael's name in their advertising or promotional material as to be endorsing your product. Thank you again. We look forward to working with you again in the near future.

5 1 5 04/13/2017

None. My experience with Strosjets honestly couldn't have been better

5 1 5 02/24/2022

All was good.

5 1 5 06/02/2021

Joel got us a plane in less than 24 hours as we needed it for an emergency- thank you so much we are very grateful!

5 1 5 07/15/2018

Always a pleasure to do business with Stratos Jets. Smooth process from booking to completion. A great organization.

5 1 5 05/17/2021

Yes, would recommend Stratos to anyone looking for a charter!

5 1 5 07/31/2023

Daniel is knowledgeable, responsive and professional. Great job!

5 1 5 06/23/2022

The process was easy; plane, limo, pilots and boarding went smoothly

5 1 5 04/24/2023

This was our first experience chartering a jet, and it was wonderful! I reached out to 40 private jet companies. We chose Stratos because Daniel went above and beyond from day one. He was incredibly responsive and knowledgeable about the aircraft. We weren't even sure what we were asking for in the beginning. We just had a checklist we were looking for. Daniel took this and helped us find the perfect aircraft for the trip. Daniel over-communicated and helped all along the way. The trip was so smooth. I can't recommend Stratos (and Daniel) enough. Thank you for such a wonderful and stress-free experience!

5 1 5 05/18/2023

Everything was lovely, no hiccups. One piece of advice, when travelling to Turks and Caicos, make sure you have a clear address for your destination. The customs officer held us for twenty-five minutes trying to figure out where we were staying. That was a little frustrating, but it all worked out. We will most definitely use Stratos for our next trip.

5 1 5 04/07/2021

Always a pleasure to work with Steve!

5 1 5 08/16/2017

Always great working with you guys!! Great job all around as usual.

5 1 5 01/08/2023

My agent was wonderful. However, my scheduled flight time was changed due to the owner wanting to use their plane. This change resulted in my missing an engagement. No discount was given to me for my inconvenience. The lack of observance of a signed contract was shocking and frankly showed a lack of integrity. I expect monetary compensation.

5 1 5 11/22/2016

The Executive Car Service setup was a TOTAL disaster and almost ruined my trip. Chris Fink is awesome, but this man in Jersey was an absolute disgrace. Very disappointed with that firm. The crew stellar. Better than outstanding. I was blessed to have them transporting me on thus very important day trip. Chris' follow-up and communication was outstanding. He is Top-Notch.

5 1 5 11/26/2016

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

5 1 5 05/03/2021

Stratos was great and we for sure will recommend our broker to our friends

5 1 5 06/27/2023

This is from an Operator standpoint--Stratos Jets as a broker is consistently professional and profitable to work with in their demand for quality and efficiency--great company top to bottom, their personnel being one of their best assets!

5 1 5 04/13/2013

Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.

5 1 5 01/09/2019

This flight was well managed with excellent communication with Joel. We had extreme weather conditions in OAK and Joel was open to correspondence past midnight local time to ensure all was not handled and decided morning of flight. We also appreciate Stratos Jets trust and confidence in following the lead of Axis Jet for moving their clients flight to the next day. We are looking forward to having many more successful flights with Stratos Jets.

5 1 5 11/29/2023

The folks at Stratos are among the most client oriented firms I work with. They are prompt, polite and always do their best to accommodate me and my guests. Keep it up!

5 1 5 02/23/2012

I do not think there is anything else that could have been done to make our flight enjoyable. The crew, Vincent Jordan and Nicholas Gambino, were very professional, extremely courteous and if we were to charter another flight in the future we would love having them as our crew.

5 1 5 04/15/2020

yes!

5 1 5 04/09/2024

All went well on the flight. Great pilot crew both ways.

5 1 5 07/28/2021

Randy was great. He helped with every aspect of the trip including time changes and catering. Both crews we had were great as well. Explaining, loading and unloading baggage, considerate and very polite. I would definitely use your service again.

5 1 5 11/01/2021

The full experience was seamless and efficient. Our requests were handled immediately and to our full satisfaction. The administration, equipment and crew were all top notch.

5 1 5 07/18/2019

Yes I enjoyed it they was very easy to work with and did what they said they were going to.  I would recommend to other people

5 1 5 10/19/2020

I clicked on your “submit” option but not certain it went. In any event, trip great, pilot charming and helpful and Joel Thomas outstanding in responsiveness, patience and constant availability.
 

5 1 5 10/22/2018

I like the new summary sheets you are sending, information is the key and they work. Have always loved running for you guy, you make it easy. Thank you for all you do and it is our goal to keep the relationship growing. Thanks Team! Jim

5 1 5 01/18/2024

We had a last minute need for supplemental lift, and were very pleased with the service provided. Glenn did a fantastic job arranging this flight on very short notice and kept me up to date with the details. I would not hesitate to use them again.

5 1 5 10/23/2018

From the quoting and booking process to wheels up and down, things could not be better with STRATOS. Joel and his team are amazing and accommodated a last minute return schedule change. They only contract with great companies who have great equipment and outstanding crew. If you are considering Private jet travel I cannot recommend them enough!

5 1 5 11/05/2021

Stratos helped us make an amazing memory … I flew my elderly parents (90+ years old) from SC to PA for the day to spend time with our entire family. Everything from the planning, scheduling and coordination was seamless and went off smooth and in time. The pilots were so kind and gracious with my parents and made the 1.5 hour flight enjoyable. I must say at the heart of this entire experience was Kerry Hill of Stratos, she made it her mission to make this truly special, she went above and beyond… thank you so much Kerry & Stratos! All the best … Billy

5 1 5 02/07/2018

Smooth across the board as always. Thanks for the trip.

5 1 5 02/19/2020

From the first email until the time we were wheels down in St. Thomas, the responsiveness, service, professionalism and attention to detail were exceptional. There is absolutely no chance I will ever use anyone else and I will be sure to share my experiences with my colleague’s here on Capitol Hill and in my professional and personal circles. A special acknowledgement to Glenn, for everything he did to make this a seamless business experience! Regards, Larnell Director, Travel, Security and Facilities,

5 1 5 07/03/2022

Looking forward to our next booking with you! Professionalism at its finest!

5 1 5 11/28/2019

Joel and his team fire on all cylinders at all times. Every detail of the trip is always handled and communication is very proactive. We have special requests all of the time from exact wheels up times to ground transport changes and the team handles our trip with ease. I cannot recommend the Stratos Team enough and the value you get far exceeds our past charter and membership experiences. Thank you again Stratos Team

5 1 5 10/24/2023

Everything was as expected.

5 1 5 03/22/2023

Excellent service on very short notice! Since I was stranded at the Orlando Airport, Anthony got me out of bind of trying to get back home with impending work commitments. Good aircraft and crew....very smooth ride from Orlando to Jackson, MS. Stratos did a great job!

5 1 5 10/09/2020

All aspects pf the trip were easy and very worthwhile!!

5 1 5 09/17/2020

Smooth and easy

5 1 5 01/01/2022

All was just fine

5 1 5 11/21/2023

Dear Joel  We had an excellent flight, start to finish! Glad you told me how good that choice would be. Pilot quite impressively; flew at 40,000 feet all the way, zero turbulence. Best plane I have charted.  Happy Thanksgiving to you and family, Al

5 1 5 02/21/2012

Can't think of a thing!

5 1 5 06/28/2018

From start to finish, our experience with Stratos was totally professional, made very simple and the ultimate in how charter travel should be booked/enjoyed! We know it takes an entire team behind the scenes but all credit to Joel for his 'personal' touch and for making our return trip to New York a very memorable one indeed!!! We have used several charter companies worldwide over the years but Joel and his team beat them all!!!

5 1 5 06/19/2017

Since day one, Joel and his team have been providing us with great customer service and always meet or exceed our needs. They are impeccable in their constant communication, which includes everything from quotes to flight status, and all in between. They are very accommodating to all requests, even the last minute ones. Sarah with trip support has carefully and flawlessly helped with all requested travel arrangements, from car rental to car service. It is hard to find a company these days that is genuine and understands the importance of truly great customer service, and this company and all members of the team, have this! It is very refreshing. I would recommend this company to anyone who has ever thought about trying Jet Charters or has done so for years, it will be a change for the best!

5 1 5 06/22/2020

Joel & His team are incredible! After many charters with Stratos they continue to impress. Joel personally met us at the aircraft, a beautiful Challenger, and ensured everything was perfect. The crew and plane were perfect and it was a perfect way to end our vacation. His crew always keeps our family's concerns first & foremost. Thank you again Stratos!

5 1 5 12/21/2021

We had a great flight. I greatly appreciated Zach calling to let me know the address of the gate had changed. I did get an email with the update but it didn't show up in my inbox til I was driving to the airport. We had a great flight with no issues. The crew were very helpful when and if we had any questions.

5 1 5 06/20/2021

Probably the best charter experience I have ever had. Zach really came through for me when I was in a bind. Thanks Zach and keep up the good work.

5 1 5 08/12/2020

Let me just add K___ and my thanks for a perfect flight.  Great crew, great plane and and wonderful flight. Doesn't get any better.

5 1 5 12/24/2016

You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don't know if I will use it depending upon cost as this next one is purely personal. But I would like to.

5 1 5 03/01/2018

I had the pleasure to work with Joel on a last minute trip needed to transport several professional athletes to an event. Joel was fast-acting and completely professional every step of the way. He sent constant updates to make sure our trip needs were met every step of the way. I would recommend Joel and Stratos to anybody looking to book private jets who also values professionalism and accountability.

5 1 5 05/16/2023

The whole process was easy and went BETTER than planned. Glenn was my agent and he made sure everything was handled completely and we had no worries. The plane left exactly on time and was an upgrade from the originally chosen plane. The car was waiting when we landed at the hanger and only had a few steps from the plan to the car. We made our appointment as planned and my family was so happy. I recommend Stratos highly.

5 1 5 01/10/2022

Glenn made booking effortless, pilots made it a great flight and yes, I would recomend to a friend.

5 1 5 05/01/2020

I have already recommended Joel to two people and they are both using him!!! I gave Joel only two hours to find us a plane.For medical reasons, we had to go to Houston....In two hours, I had three options...he is wonderful!

5 1 5 04/14/2014

we are pleased with the pricing and servicing we are getting

5 1 5 04/27/2020

Thank You very much. Our experience from the beginning to the end were handled with such care and consideration. Felt very comfortable and am very glad that we chose you.

5 1 5 04/13/2017

Yuri was wonderful!

5 1 5 01/08/2023

Great

5 1 5 06/23/2017

We have used Stratos for the past two years to handle our travel plans and enjoy the ease and attention to detail our trips have been handled with.

5 1 5 03/20/2014

We had a great experience. Our normal broker is equally as professional and good. So we would be happy to try you again as we would our previous broker. 

5 1 5 06/11/2018

KERRY HILL WENT ABOVE AND BEYOND TO HELP ME WITH THIS TRIP FOR MR. SOLLBERGER. SHE IS PATIENT AND KNOWLEDGABLE AND WAS MORE THAN HAPPY TO HELP SEE THAT MR <REDACTED> ARRIVED SAFELY ON THE GROUND AND AT HIS HOTEL . I CANNOT SAY ENOUGH ABOUT KERRY'S EXCELLENCE. THE FLIGHT AND CREW WERE EXCELLENT AS WELL.

5 1 5 07/24/2017

The Stratos Jet Charter team provides a seamless & top notch experience from beginning to end. They are a forward thinking company that puts the customer first and never disappoints with any trip or itinerary. I recently booked a short flight from Orlando to Boca Raton on a Falcon 2000EX and could not have been happier with the service and attention to detail that was provided for my wife, myself and the rest of our companions. Would absolutely recommend to anyone!

5 1 5 06/22/2017

Always a pleasure to work with the Stratos Jet crew. You all have great communication with us which makes our life as an operator easier. Great job from Kerry, Sarah, and Trip Support as always.

5 1 5 08/12/2020

 
Glenn is great to work with and very professional.
Sincerely, C. D. C.
 
 

5 1 5 11/28/2020

Stratos made this trip extra special with a gift of cupcakes upon departure for my wife's birthday. Great crews and aircraft and even when flying during some of the busiest times of the year everything was super easy and stress free! Thank you Mark & Sarah for always covering every detail and especially our last minute changes. You guys make every trip fun and special.

5 1 5 05/03/2017

The low approach over Newport was terrific....CAD even stopped talking. Have a nice w/e....David

5 1 5 07/31/2023

Eastern Air Services (crew and plane) were wonderful. Stratos micro obsession with baggage and weights was beyond logical and anything that I had ever experienced in prior charters. Turned out there was PLENTY of room in cargo for additional baggage and that my guests were no where near any weight limitation. The only reason I tolerated the craziness was the price differential. Next time, if they are not the best price I am going back to my regular charter companies. ------------------------------------------------------------------------------------------

Good Morning Gail,
Thank you for taking the time to raise the issue of our team's insistence on passenger and baggage weight.  I share in the blame as I am a pilot (I fly a Pilatus PC12 and Beechcraft Bonanza for my family).  Understanding the performance limitations of an older King Air, the relatively short runway of 5000' at Wildwood and warm summer temperatures, we like to air on the side of caution.  Please know that I have developed processes at Stratos to ensure that every flight we organize is arranged exactly as I would for my own family's travels.  Safety First.
I hope that while these requests were a bit cumbersome, you see that it was done with the best intentions for the safety of your flight and I certainly hope that going forward, Stratos can earn the opportunity to serve you based on our commitment to excellence rather than a cost comparison.
Sincerely,
   
Joel A. Thomas - Get to know Joel
President and CEO

5 1 5 12/07/2016

The Stratos team has always been highly professional, accommodating and easy to work with to plan and execute our trips. Additionally, their commitment to safety and utilizing experienced crew members puts us at ease to know every trip we book is not only enjoyable but very safe. Couldn't recommend them more!

5 1 5 07/09/2021

Always a joy

5 1 5 09/04/2023

Once again the whole experience was great. I was informed every step of the way. There were concerns from a big storm that was coming in. The Stratos team went above and beyond to make sure everything went as smoothly as possible and got me home safe. Anthony Angelini is the best.

5 1 5 01/12/2021

One of the more detail oriented, organized brokers and brokerages to work with. Didn't matter who I coordinated with, between broker and trip support personnel, they treated us with respect and professionalism each and every single time. Looking forward to welcoming your clients on board again soon!

5 1 5 02/17/2020

Always there to take care of any problem that arise. Professional quality cost effective service

5 1 5 06/21/2021

Fantastic experience as always with Stratos! Joel and his team found us a great flight with a brand new airplane that accommodated all of our family and our schedule. The value can’t be over stated Joel always places us with the right equipment for the right trip

5 1 5 04/14/2023

This company goes above and beyond and exceeds every expectation. I highly recommend them.

5 1 5 10/28/2015

Stratos continues to exceed my expectations!

5 1 5 04/03/2018

Everything worked out great. Working with Stratos was seamless. When the Trump TFR foiled our plans on both the outbound and inbound legs, Stratos was proactive in finding the best solution for us and minimized the disruption to the timing of our itinerary while also remaining flexible to our schedule as well. Joel could not have been easier to work with, finding us the best options at the best prices.

5 1 5 12/03/2019

Hey Wanted to let you know that your pilots were so thoughtful and attentive to my daughters needs yesterday.  They removed all unnecessary obstacles for her.  Thank you so much

5 1 5 03/30/2022

As always, we enjoy working with you all. We all strive to accommodate the clients needs as best as possible, on our end and your end. Looking forward to many more trips with you all in the future.

5 1 5 02/26/2018

Pre trip work up seemed very professional. Crew had plane positioned on time and assisted with loading. Just my wife and I and two dogs. It was the dogs first flight so we had some concerns but the crew did a great job in getting them aboard and settled down. flight was uneventful and all worked as planned. No issues at all. Very good

Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank

Joel Thomas:  Hi William!  Thanks for the opportunity to serve you and your wife.  We are always grateful when our clients take the time to offer feedback.  We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said:  "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change.  Its actually very common."  Looking forward to working with you all again soon!  All my best

5 1 5 03/20/2021

We only ever book with Stratos-- Joel and his team are so professional and helpful, even with last-minute travel needs. They are the best!

5 1 5 03/20/2020

Absolutely wonderful,....would recommend this to anyone [if they can afford it], real value….worth every penny!! Absolute comfort,.. courteous,... simple booking,...true luxury,.....best possible trip home from Florida !!

5 1 5 05/03/2021

Your whole operation is responsive and attentive, always good to deal with them

5 1 5 01/28/2022

Always a pleasure to work with the friendly staff. The communication is concise and timely. Looking forward to future bookings!

5 1 5 10/05/2012

WE were told to go to First Aviation Services terminal at Teterboro but our plane was at another terminal so we wasted over 45 minutes trying to find our aircraft and our agent was not at all helpful. In fact he told us someone was coming to pick us up and they never came and we had to find someone to help us get to the terminal our plane was located at. The agent asked us for our rental car info but when we landed in Naples the rental car was not at the terminal and we had to find a ride over to the other side of the air field to get our rental car. The flight was great but the handling of the pre and post flight were below normal and not what I am used to when I fly private.

5 1 5 08/19/2021

Zach, was phenomenal from beginning to end! What was taking me a half-day to do Zach was able to complete efficiently in a few hours. He periodically made the process as smooth as possible, not to mention giving hourly updates. I would say that Stratos has a customer for life. Zach enjoys and loves what he does and it shows in his work ethic! Thank you!

5 1 5 08/27/2019

Always a wonderful experience with Stratos: great flight crew, excellent catering menu, comfortable plane.

5 1 5 06/14/2017

Great Trip Support Team We love working with Stratos Jets! They are fast to respond, reasonable to work with, and their brokers and trip support team are very detail oriented which leaves little room for error. I would highly recommend them!

5 1 5 05/23/2021

Would recommend Stratosjets to all of our friends, was a truly awesome experience!

5 1 5 04/20/2023

Last minute decision to fly private. Daniel was incredible to work with on my travel. Would highly recommend Stratos!!

5 1 5 04/05/2022

The family loved the flights wow landings terrific pilots planning to repeat in the future

5 1 5 02/26/2020

A big thanks to Joel and his team as always. The trips were both excellent and every detail was handled from adverse weather upon arrival to a last minute departure day change, Stratos always is so responsive and communicates everything clearly. We love our trip support team and they ensure that travel with our two young children is always planned for and enjoyable. The value that Stratos brings breaks down as follows: 1. It starts with their online marketplace 2.market and equipment knowledge to assist you in your trip planning to the best possible plane and choices of airports to best serve your needs and schedule 3.Aviation marketplace knowledge which ensures the best operator for your needs (always fully insured and Argus Gold or Plat) with great planes 4. trip support and seamless process from ground transport and catering to wheels up/ down This is the best, easiest and turnkey as you can get in the Private Jet marketplace.

5 1 5 10/14/2021

Class act from beginning to end!

5 1 5 05/03/2021

Randy was so helpful during my scheduling of this trip and kept me informed. I will recommend Randy to all of our associates. Thank you for your service

5 1 5 03/26/2020

Picture perfect. If I had one small complaint it was the outbound plane had no water in the bathroom

5 1 5 01/04/2020

As a charter operator, it is hard at times to work with Broker companies to get all of the information we need quick and efficiently back and forth to each other. We had no issues at all in this case when working with Stratos Jets. The team got everything we needed to us in a timely manner and we were able to make the transaction very smooth. I hope your clients enjoyed their flight! Our pilots said they seemed pleased upon arrival. Looking forward to working with you all again!

5 1 5 03/27/2013

All good. I would like info on best, fastest way to charter jet for my next trip to India. I'm not wealthy, & run a small business. My work is only to benefit impoverished people internationally. My website is www.lesindiennes.com. I must travel regularly to India yearly for my business. I wonder if your company alo cares about these people? Is it possible to use your services for this business travel? Can you advise me to a NY company that is more suitable to my needs. I answered your questionnaire. I look forward to your advice, & to learn how much your co. Is concerned with the plight of these people's? Best Mary

5 1 5 05/30/2021

Anthony should get a Raise

5 1 5 05/03/2018

My family has flown with you dozens of times. Everything, from booking, to the flights, to the follow-up shows that you care about your customers. I would definitely recommend Stratos & have already done so.

5 1 5 03/13/2015

It was excellent in every respect

5 1 5 08/19/2014

Everybody was great. The plane could use a bit of a face lift, but since we were transporting eight animals, it was okay. I would definitely recommend Stratos to anyone who asks.

5 1 5 07/09/2021

Yes, will highly recommend and will use your service again. The captain and co pilot were friendly and helpful. They did an excellent job getting us to Chicago and back to Virginia home safely. Frank did an excellent job answering all my questions and kept me up dated on everything. Thank you again, Kathleen L.

5 1 5 10/28/2019

We are very happy with Stratos and will contact again when we return to our summer home next May. The fuel stop in Charleston was not scheduled but we understand that depends on the winds. Burlington Vermont to Fort Myers Florida is near the range list of a 400XP

5 1 5 01/02/2021

We had a great experience, Anthony our contact was in close contact before the flight keeping us updated and the service was excellent on both sides.

5 1 5 05/15/2023

great from start to finish!

5 1 5 03/02/2017

Everything was first class even though we not only left one of our bags on the plane but lost a wallet on the return trip (not on the plane), Matt Machokas was very helpful in assisting us in helping to resolve our problems. All pilots were great. Matt also arranged a flight for us because of a date issue I made with the return flight. He assisted in finding another plane to be sent so that we did not have to wait another day.

5 1 5 12/08/2016

The only glitch was the catering from New Orleans to Las Vegas. I don't know how you could correct the issue, but we didn't receive exactly what we ordered -- plus, they did not provide us with utensils, plates and napkins.

5 1 5 01/12/2014

MY agent did a great job. Due to the immediate nature of the flight, we didn't compare to others but he was very quick to respond.

5 1 5 10/14/2014

You can not improve on perfect !!

5 1 5 03/23/2022

Start to finish the team was very professional.

5 1 5 05/25/2017

Fantastic Plane and service! Joel & his crew are great and take care of every detail. If you are looking for a great charter partner Stratos is your one stop shop.

5 1 5 09/29/2017

Eric Bold and Stratos Jets came to the rescue this week whilst I was trying to evacuate friends and families from Puerto Rico during the aftermath of Hurricane Maria.  Eric was beyond helpful and always courteous.  He was quick to find an aircraft within my budget and stayed in contact with me at every point during our transaction to update me on all matters concerning our trip.  I would highly recommend Stratos Jets to anyone and I look forward to working with them on our next trip.
Thanks again for everything!

5 1 5 01/07/2014

Pricing to be competitive with Marquis etc.

5 1 5 02/20/2021

Would recommend. I gave them a 5 star rating.

5 1 5 09/09/2020

We had a great experience thanks to the help of stratos. I will use them again as they were professional and very timely.

5 1 5 05/03/2021

All aspects of our interaction with Stratos was perfect. My wife and I will definitely use their services in the future.

5 1 5 07/07/2014

Keep up the good work

5 1 5 12/25/2017

You guys are great. Thanks for your business Haley

5 1 5 12/15/2020

The trip was excellent, the aircraft new, clean and confortable. The staff really did the best to make the best possible experience. Will definitely fly again with you

5 1 5 08/22/2017

At last minute's notice I needed to find a private plane to get my elderly parents from Bangor, Maine to Atlanta. I googled charter companies and Stratos Charters was first to pop up. I called immediately and Joel (founder and president of company) answered. He could not have been more gracious and helpful. He was the perfect combination of professional and personable. Our charter was arranged and the trip went through seamlessly. Stratos Charter and Joel made a stressful situation into a very pleasant one for us. I highly recommend their services and will definitely use them in the future. Thank you to them!

5 1 5 01/06/2018

As the operator, this client showed great brokerskills. Precise emails and everything was provided shortly after requested. Would love to work with StratosJets again soon.

5 1 5 11/21/2018

HI Heather, I just wanted to let you know that the trip was fabulous. Everyone was especially excited about the trip to and from Florida on the jet. The pilots were very friendly and professional. We will definitely be using your service again. The G200 was the perfect aircraft for us also. Thank you again for your help in arranging such perfect transportation.

5 1 5 08/31/2020

Our trip experiences some changes due to weather, which was professionally handled by the team. The trip destination was changed to an alternate airport. Anthony was responsive and helpful. I had a chance to see how Stratos handles things when the plan doesn’t work perfectly, and the team provided exceptional service.

5 1 5 11/23/2020

The entire Stratos Jets support team is always a pleasure to work with. As an operator, we appreciate the exceptional communicativeness of the SJ team; Kyle Jones was excellent as our SJ contact for this trip. Payment for the trip is always prompt. Any and all information we need is provided and day-of support is phenomenal. We are looking forward to working with you again soon! -Flying Zebra Team

5 1 5 05/09/2012

couldn't get better than this, amazingly efficient and helpful

5 1 5 10/04/2013

Chris was SUPERIOR - great customer service on his behalf. Most certainly will contact him directly for next charter flight. Thank you.

5 1 5 09/17/2020

Kyle was very nice and helpful, he made sure everything was in order and ready to go from beginning to end, really great costumer service. Aircraft was nice, well kept LearJet 40. Pilots Matthew and Jonathan were total sweethearts and very experienced, landing was beyond smooth. Only thing we weren’t so happy about was the fact that you could see some of the wear and tear of the years on the inside of the plane. Overall great experience!

5 1 5 12/21/2021

Transparant, smooth, easy working with the entire team

5 1 5 06/12/2017

Joel and the team at Stratos Jet Charters were great. Even on short notice, Joel was able to charter a plane for me in California and made sure that it was a smooth process the whole trip. He was readily available when I had several last minute changes to the itinerary. Highly recommend.

5 1 5 11/22/2019

tks.

5 1 5 01/04/2024

Wonderful experience with a highly professional crew!

5 1 5 02/15/2021

We enjoyed flying with Stratos jet perfect service big thank you to Glenn, very responsive very customer oriented

5 1 5 07/31/2023

Trip was perfect.

5 1 5 04/10/2013

Everything was very good, however, I am disappointed that I was quoted one price and was charged another.

5 1 5 01/10/2020

Jennifer said that last night was the best flight of her whole life!! I heard it was a brand new plane – lucky ladies of last night!! Thanks again for everything and I’m sure we’ll be working together again soon 😊 Kris

5 1 5 12/15/2020

Anthony was amazing! He was compassionate, detailed, attentive, proactive and so many other things that I could not begin to put into words for our complicated travel situation. The flight crew was amazing for the journey and ground crew and the ops crew saved my family. I can never put into words how much I appreciate Anthony and the Stratos Team. We will never think of using another charter company for any of our needs! Thank you so much!

5 1 5 03/13/2024

This was probably the 3rd flight that the weather conditions were disregarded and I was told the flight was safe and would be comfortable. While we did land safely, the known turbulence was so intense I left my seat at one point, was thrown from side to side (no vomit bags around) and I was needing to do every breathing technique known to keep myself calm and not hyperventilate. While the crew and all people involved are extremely professional, disregarding weather reports with a strong wind advisory is irresponsible not only for safety but for the customers comfort. I learned upon landing that other flights in that same airport had cancelled so why would mine fly even with the concern I expressed. Will the company lose money to reschedule? I will find it difficult to trust them in the future on any flight with weather advisories.

5 1 5 04/20/2023

This trip was to return home from our 5.5 month winter sojourn in Florida. We had planned everything around this return date. Our cars had been shipped home that day. We had run down all the food. The cancellation occurred when we were out for dinner the night before the planned trip. We therefore did not find out about it until about 10pm. Anthony did a good job of helping with the recovery over the next hour. He responded instantly to almost every email. Unfortunately, because everything for ourselves and our fellow passengers had been planned around leaving on that particular day, we were very limited in our selection of recovery flights. As a result we paid an extra $7k+. Once that was settled and I had figured out how to get the extra money to you quickly enough, things went smoothly. When the flight was first booked (months ago) I had expressed some discomfort with the fact that the plane operator was so small and seemed to be focused on another business model. Anthony said that he had great experience with them and their reliability. It was unfortunate that my concerns turned out to be correct. As things have turned out, it now seems to me that I should be booking my flights right at the last minute, not rely on leaving on a certain date and, perhaps, even trying to catch an empty leg.

5 1 5 09/21/2021

We had a great experience, we will definitely use stratos again.

5 1 5 10/25/2017

Good communication

5 1 5 04/12/2021

Steve and Stratos Jet haven’t once disappointed our family! The service is impeccable, communication is divine and we always feel safe flying with Stratos. Thank you all for constantly humoring me with all of my itinerary changes. I would highly recommend Stratos as well as Steve Stogner to anyone with high level travel needs!

5 1 5 04/30/2018

Yes very

5 1 5 11/22/2016

There is no way to improve on what Garett did for us in our time of personal tragedy. He responded with excellence, compassion, thoroughness etc. He went over and above for an absolute stranger in tremendous need. I can't say enough about the job he did. God bless Garett!!!

5 1 5 04/27/2021

Great communication, easy to work with

5 1 5 07/13/2021

Everything from booking to flying to ground transport was taken care of. Stratos made our golf trip amazing!

5 1 5 02/19/2014

on the way down, the pilot was nervous, which made a couple of my guests worry...

5 1 5 12/24/2017

Great experience as always!

5 1 5 09/18/2022

Flight was very nice. And the pilot, Scott Gustafson, was very professional and friendly. He did a great job with our luggage and talking about the plane and our flight. Great pilot.

5 1 5 11/13/2013

None. It was great. Had to go for a medical problem with my dad and Ricky was absolutely tremendous. I can't say enough good about him and how he handled things in a very difficult situation. the flight was awesome too. If I CAN ever justify the cost of flying private again like that Ricky and / or your company will get a call. Thanks so much.

5 1 5 01/23/2013

This was a most satisfying experience.

5 1 5 10/20/2022

Anthony made the booking easy and kept us fully informed. Flight itself was definitely 5 start. Good plane, good crew, good weather. What more can one ask?

5 1 5 07/14/2020

5 1 5 12/20/2019

We appreciated the trip you allowed us to fly. Everything went well on the trip and your customer enjoyed the flight on our King Air.

5 1 5 01/18/2024

already recommended to a friend.

5 1 5 12/21/2021

Booking was easy, you made thr whole experience easy.

5 1 5 10/14/2021

I couldn't be happier with level of service provided to me by Frank and his team! Everything was so easy and just a click away. I really appreciated Franks attentiveness to my trips. Stratos Jet will definitely have my business in the future. Thank you Frank & team, you are awesome!!!

5 1 5 06/27/2023

We did have a slight issue when the plane came in there was a mechanical concern that delayed my parent's trip but Kyle lined up aother plane for us so they could get to their destination with the least amount of inconvenience. The catering was delicious and the flight back went off without a hitch.

5 1 5 01/08/2020

We recently flew on an International flight to the Bahamas with Stratos and the whole experience was top notch. From the flight support & customer service to the pilots and overall flight experience, our trip through Stratos was absolutely seamless. We highly recommend them!

5 1 5 12/21/2021

Never left a review in our life but for the amount of money spent - really left a sour taste in our mouth. Complete lack of organization with plane in wrong FBO for departure, $1,000 rental car at wrong airport on arrival, just not nearly the level of service expected when spending over $10K for an hour and half hop -

5 1 5 09/21/2013

the flight was very nice thank you and we will do more with you

5 1 5 03/23/2020

Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.

5 1 5 11/14/2023

I like the live itinerary feature

5 1 5 01/27/2019

Stratos Jets has always been Organized and on point through the booking process. Their clear communication has always made it possible to execute each trip smoothly and as planned. This consistency has made them a trusted and pleasant company for us to work with. True honest business people! Thank you!

5 1 5 09/17/2021

Other than car rental issue it was great.

5 1 5 03/29/2014

We have used another broker and they too have been very good. I have enjoyed the two trips that I have booked with you and I have booked a third next month

5 1 5 04/05/2017

The service was absolutely 1st class... I was very satisfied and would recommend this company and agent to anyone.

5 1 5 03/20/2020

Glenn was a fantastic resource who provided a comprehensive set of alternatives options, and was very proactive from the booking time to wheels down on arrival, very impressed

5 1 5 09/01/2018

Excellent service across the board. I will always fly with StratosJets, and will gladly recommend you to my friends.

5 1 5 04/13/2017

I would like to be able to track aircraft on internet.

5 1 5 01/13/2018

As always, Joel and team delivered. The whole experience was seamless. I would highly recommend Joel and the entire Stratos team!

5 1 5 02/17/2018

Two thumbs up!

5 1 5 07/22/2019

Amazing customer service and overall experience from my first contact with Kimberly. Stratos truly delivers what they promise!

5 1 5 01/01/2022

From beginning to end the process was easy and seamless. While we were flying on an older mid-size jet, the interior had been recently updated and was really nice. We will definitely use Stratos again.

5 1 5 02/05/2018

Always enjoy flying privately. Exciting from planning a trip to booking to flight(s). Predominantly use Stratos. Attentive and personal service. Joel Thomas was a great go to person. All subcontractors that they use have been top-notched. Only critique is I obtained better final pricing of the flight when I received quotes from other charter companies. Seems to be an industry thing about competitive pricing in order to obtain the best price. Yes I would recommend Stratos.

5 1 5 03/05/2018

I had 15 piece band booked on a commercial airline that got cancelled due to weather. Every single flight for the next 2 days was sold out and the band was going to miss their performance. Thank to the Herculean efforts from Glenn and Joel, we were able to secure a flight for the following morning and get the band to Florida on time. Glenn was simply amazing with his follow-through, availability when I needed him and keeping an eye on everything. He was with me from the first phone call at 6:30pm until take-off the next morning at 10:10am. Thank you Stratos for saving the day!

5 1 5 04/01/2018

Loved everything about our flight, thanks to the unbelievable service from Kerry and Sarah.  We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else. Kerry is a super rock star of customer service. Wow!

5 1 5 09/27/2016

Simon was Great.  There is nothing that cold have been better.

5 1 5 02/28/2024

Anthony is great to work with and always extremely responsive which is key when we have an AOG and need a charter quickly!

5 1 5 01/04/2019

I wouldn't recommend this plane that much though. One pilot was nice the other kinda ambivalent. The temp of the plane was either hot or cold and the electrical plugs not functioning. It was transportation only. But we are so happy to all be here with the rest of the family. it was worth the effort.

5 1 5 05/15/2013

Garett is the best!

5 1 5 09/10/2012

First time flying on a private plane. Knowing the exact layout inside & manner of boarding. Originally inquired about a Lear jet 35 & then confirmed a citation ll. Not a problem for me & my husband but for the 102 year old traveling with us was difficult to board as initial step into plane was 18 inches & the crew had to find a step stool. Steps were little and required several people to board & inboard her. The crew of Lance & Meagan were exemplary & would fly with them anytime

5 1 5 12/17/2016

This charter was a wonderful experience, from Will's handling of details at Stratos to a great piece of equipment and a top notch crew. I can't speak highly enough of Leo and Craig. I have spent a lot of time on mid-size aircraft, and this crew would rate at the very top of all I've met. Please extend our sincere thanks to Will, Leo, and Craig.

5 1 5 05/03/2018

I travel regularly for business and have booked charter flights through a number of different private jet companies. At the beginning of the year, I was referred to Joel at Stratos. Since then, I have booked a number of flights through Stratos. His team does a great job ensuring we have a seamless travel experience. I would definitely recommend Stratos to others.

5 1 5 02/10/2019

As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!

5 1 5 10/28/2019

Stratos Jet Charters is always professional and easy to work with. I would highly recommend them. They care about their customers and work hard to keep you happy and comfortable the entire flight.

5 1 5 04/14/2019

They were the only ones able to book our last minute flight to the Masters. We decided to go Saturday night and they made it happen Including arranging ground transport and picking up our tickets for us. Thank You!!

5 1 5 07/03/2019

Always great teamwork

5 1 5 06/03/2020

My representative Simon did a really good job explaining my options and arranging our charter. Disappointed our charter Was 30 minutes late due to routine maintenance. Since it was routine, obviously it should have been scheduled to not interfere with our flight schedule. One of the big reason for the charter was to avoid sitting around a lounge in the Covid era. Due to the delay, that’s exactly what we did. Small issues, but water wasn’t working in lavatory, cabin temperature was a bit erratic, and air vent dripped water. Crew was courteous and flight was fine.

 

--------------------------

Dear Peter, 
 
Thank you for taking time to provide feedback regarding your recent flight on N860TX.  After receiving your review, I investigated the matter to learn a bit more about what was going on.  
 
During the pre-flight check, the crew discovered a maintenance issue that, while minor, needed to be resolved prior to your departure.   Unfortunately, resulting in a delay in your schedule.  We understand that the value of private aviation is oriented around your schedule and privacy, but we can not prioritize that over safety.  In the case of the delay, it is a result of the crews concern for safety of flight.  Regardless, our team values your feedback and have shared it with the air carrier as well.  
 
We look forward to working with you again on your next trip and will seek to ensure a smoother travel experience.
 
All my best,


Joel A. Thomas 

President and CEO 

5 1 5 05/12/2021

Good afternoon, I hope all is well! The experience has been quite pleasant when dealing with Stratos Jet Charters! We appreciate your business and constant support. I look forward to continuing that business once our jets are added to our fleet. Thank you!

5 1 5 11/10/2017

Great experience

5 1 5 12/21/2021

Yes, as always, you are right there on top of everything. you actually do "your job", and we always hope that we do our job to your liking.

5 1 5 03/01/2019

The flight was excellent, 24 hours prior Sarah helped us with a departure window and the crew and FBO were really accommodating as we were running behind. Really nice Hawker 900XP nice pilots and smooth flight. Cant give enough praise to the Stratos process and ease.

5 1 5 09/17/2018

I always enjoy working with Stratos Jets. They have a great operation that is seamless.

5 1 5 09/19/2013

None, Ricky Gomulka takes care of everything, and I honestly like dealing only with him everytime I call. Very hard working and goes over and beyond for me.

5 1 5 07/14/2020

All members of the team communicated extremely well. I worked with Steve to get my flight booked and he checked in with helpful texts and updates along the way. Highly recommend.

5 1 5 03/16/2020

Simon makes everything easy. He gets back to you immediately and efficiently!! The plane was gorgeous. All in all a perfect experience.

5 1 5 04/22/2021

I got quotes from several companies. Glenn at Stratos was the only one who took a personal interest, understood our needs, and kept in regular contact. The jets selected were perfect and were competitively priced.

5 1 5 06/15/2020

Thank you for using Business Jet Access, we appreciate your business and it was a pleasure working with the Stratos team. Information was provided in a timely manner and communication was clear. Thanks again and we look forward to future trips.

5 1 5 09/18/2017

ABSOLUTELY PERFECT

5 1 5 09/17/2021

The flight was fabulous, fun, and delicious. The crew was fantastic--professional and courteous. The flight attendant was spectacular--warm, wonderful and extremely attentive. The agent's support was once again terrific, thoughtful and professional. We will highly recommend these services to others.

5 1 5 08/14/2017

As always, the folks at Stratos Jet Charters did an outstanding job responding to a short-notice requirement for supplemental lift for our flight department. Their staff is always focused on the customer needs and preferences. Through their proven performance, they have become my "go-to" solution when the need arises.

5 1 5 09/09/2017

Great experience all around. simon was great - awesome customer service mentality and communication throughout.

5 1 5 09/22/2020

Joel Thomas is knowledgeable and attentive. We always feel that we are getting the attention we need. The charters he has put together for us have been exactly how we wanted them to be. We have no hesitation in giving him our highest rating.

5 1 5 05/27/2014

lower cost flights :)

5 1 5 02/20/2013

I really don't have a basis for comparison since this was my first experience with a charter but I was extremely pleased with the service.

5 1 5 06/16/2021

I have highly recommended Stratosjets to friends and will continue to do so. The planning team (Kyle Jones being my lead - world class individual) continues to do a superb job tending to each detail and communicating same timely and in an understandable fashion.

5 1 5 02/17/2014

Everything was perfect ! Thanks to Ricky !

5 1 5 12/20/2019

Enjoyed flight; booking easy; would gladly recommend Stratos

5 1 5 05/23/2021

Good flight. Thanks for the trip.

5 1 5 02/02/2017

I have dealt with Stratos Jet for the past 10 years Always great response and outstanding service Highly recommend them for any charter service you may need

5 1 5 10/14/2019

Stratos Jets has always been a great company to work with, very friendly staff.

5 1 5 06/12/2014

I was pleased with the way Heather assisted me. She followed-up throughout the process and during the flight.

5 1 5 05/23/2018

Dr and Mrs. J <redacted> were delighted with the recent trip, thank you!

5 1 5 09/30/2014

Professionalism and attention to detail come to mind when working with Stratos Jet Charters, Inc. From initial engagement to the jets to take off - they didn't miss a beat. My Employer is extremely concerned with privacy and professionalism and Stratos Jet Charters did not disappoint.

5 1 5 06/15/2023

As usual, Anthony made the entire experience wonderful. He was expeditious in finding options for our trip and maintained continuous communication. The flight and support he provided were excellent.

5 1 5 06/28/2021

Glenn was wonderful, the jet was clean and the crew was fantastic.

5 1 5 02/21/2022

Great partnership and always a pleasure working with your team! We are all looking forward to many more.

5 1 5 10/14/2019

Kim was such a pleasure to work with and always kept in contact with us whenever there was a change or new request. She was professional and courteous, I look forward to working with her in the future if Stratos chooses to book from our fleet again :)

5 1 5 02/18/2019

The crew of Citation very good Cordial and effective Trip punctual all good Thanks

5 1 5 03/24/2017

This survey reall doesn't apply to the use my company had with Stratos. We had to expedite a piece of equipment and a contractor to our facility to perform some emergency repairs. The process however did go well and the equipment and person arrived on time and the entire process was handled by Will Buckley in a very professional manner and was extremely helpful in making this adventure easy and convenient. He was great to work with and if the occasion should arise to use charter services again, we will contact you. thanks again

5 1 5 08/12/2017

I was in a desperate situation to get to my sons graduation from marine camp and I was not going to miss it. Stratos made arrangements very quickly to get me where I needed to go. It was very efficient and first rate. Thank you

5 1 5 03/11/2021

Glenn made my first experience with Stratos easy and enjoyable. He went above and beyond to make sure I was completely satisfied and had all the information needed. I appreciated the attention to detail and the follow-up. Thank you

5 1 5 03/27/2018

As always, Joel and his team made this a seamless trip. We enjoyed every moment from booking to take off and landing and everything in between. Thank you!

5 1 5 07/03/2019

Yes, was a smooth process

5 1 5 12/21/2021

As always, every aspect of the trip from booking to deplaning could not have been more enjoyable and efficient!!

5 1 5 03/31/2019

Glenn,
The trips, one to Iowa & the other back to Dulles, went great. 
Everyone did great jobs & made me & my 94 year old Mom feel comfortable & taken care of. 
Glenn & Rachel were especially helpful. 
I would use your service again and will let Glenn know about my next trip. 
Thanks to you, Glenn, Rachel and the very nice/competent pilots.  Ground staff were great too. 
Thank you.

5 1 5 05/12/2016

Flight was for an elderly person and the tail number was provided a long time before the flight and I made sure the person flying had all the info written down by someone who could hear and got everything correct. Flyer had that until day before when tail number changed. I had to find someone who could hear me well and right down the correct info for the person traveling so he got it straight in his head and for driver.

5 1 5 05/16/2023

I had a great time with the pilots, all of us looking at our route software on our iPads how to get around the rain and stay clear of all the boomers on the way to the field. They did a great job. Fabulous approach to Runway 21 direct. I would fly with these pilots any time anywhere.

5 1 5 10/18/2012

Since it was my first charter I have no comparisons

5 1 5 02/21/2022

Always great to work with you guys!

5 1 5 03/11/2013

The service was impeccable

5 1 5 05/03/2017

I met Joel, years ago, when he first introduced me to Stratos Jet Charters during its start-up phase.  I was always very impressed on their marketing and honesty, as a broker.  Joel is very genuine and caring when it comes to his customers or the operators that he works with.  I know that Stratos Jets will not sacrifice safety for anything.  I know that he likes to treat everyone like they are part of the Stratos Jet family.  The trip planning process, from quote request to trip planning to  invoice, is seamless – they’ve thought of everything and continue to be ahead of the trend in our industry with the way they do things.  They think of everything!  In my opinion, Stratos Jet Charters set the bar for aircraft brokerage and I will always continue to look forward to working with them.

5 1 5 05/14/2021

Everything went very smoothly and we were pleased with everything on the trip.

5 1 5 04/13/2017

No changes are needed, we were very pleased.

5 1 5 07/19/2017

I have worked with Joel and Stratos Jets for several years and it has always been a pleasure. Most recently they booked a flight from St Petersburg, FL to Sanford, FL to Niagara Falls, NY with us on our Citation CJ1. The experience, as always was flawless and realtime feedback and communication meant the ASAP flight went without a hitch. Thank you Joel and team, I look forward to many more years of business with you.

5 1 5 06/30/2017

It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.

5 1 5 08/13/2012

Pilot did a terrible job of synchronizing the engines. It was bad enough at one point that the two guest passengers were worried we would need an emergency landing. I have flown on Hawkers for 15 years now and never had that experience. Crew was very nice, but the pilot needs some instruction. It was very disconcerting.

5 1 5 02/20/2013

Both the pilots were exceptional, professional, and very thoughtful. My father has limited mobility, and alzheimers , so the assistance from the crew was appreciated by all. Wonderful experience, i would do this again.

5 1 5 05/20/2021

Yes, Excellent, Excellent, Yes

5 1 5 12/22/2016

Ricky takes care of everything, and I honestly like dealing only with him every time I call. Very hard working and goes over and beyond for me.

5 1 5 12/11/2016

Passenger stated that the jet's interior was shoddy and showed that the jet wasn't well taken care of. Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same.

5 1 5 12/07/2016

Ricky was awesome and everything went smoothly. I will certainly use your services again should a need arise. Thank you for everything!

5 1 5 05/04/2020

We were very disappointed in the catering service. The lobster was undercooked and the sevruga caviar we ordered turned out to be lumpfish. Which we did not eat. We intended to take all the food to our home with the lobster, which we were going to cook to make it suitable to eat, but when we arrived home discovered that our food had not been unloaded from the plane. The only thing we ate on the plane was a small piece of the lobster.

5 1 5 04/14/2019

I would recommend Stratos Jet to friends, we plan to try the service again soon.

5 1 5 08/12/2020

Anthony, couldn't have been better. Elegant and effortless.  Delightful crew and immaculate plane.  Thanks for helping us with this and I am sure you will hear from us in the future. 

All the best,

Steve

5 1 5 11/18/2017

I did have a good experience dealing with the charter staff. The only suggestion I can make would be that when sending revised itineraries or updated information is that somehow you reference what is new or updated info. Either in the email or by highlighting the NEW info. Thank you for using Oak Air.

5 1 5 03/21/2020

The experience was first class , the booking was very easy , everything was extremely well handled, would recommend this to anyone [who can afford it], flight was smooth as silk, excellent comfort ,everyone was extremely helpful, beyond my expectations,.... would love to travel like that all the time [I wish]!! Thanks for an experience to remember!!

5 1 5 04/13/2022

Our company attempted for 2 days to secure a private jet for our business trip out of Tucson, AZ to Ban Nuys, CA. Then I contacted Stratos Jet. Within hours Stratos Jet accomplished what all the other private jet charters failed to do. We will now always start with Stratos Jets before wasting time with their competitors. Stratos Jet went ABOVE & BEYOND in their customer service & professionalism. And that 1st class treatment of service continued thru all phases of our business trip from start to return.

5 1 5 11/01/2021

Anthony worked hard on our request and came up with a perfect solution. The plane was the right size to hold all our luggage, and the flight on-time, comfortable, and in all respects outstanding. Highly recommended.

5 1 5 12/13/2016

Garret has provided excellent service and is attentive and easy to work with. The pilots on this trip were EXCEPTIONAL at dealing with our needs and providing service with the passengers needs and schedule. Very high compliments to the whole team for this flight.

5 1 5 02/17/2020

Would definitely recommend Statos Jets. Always know Kerry Hill is doing her best for us.

5 1 5 03/24/2023

very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team. Joel, you have put together a great group. It was nice working with you, it's been a long time.

5 1 5 05/18/2020

It's so easy to book and Anthony is amazing. No hiccups and always informative.

5 1 5 07/03/2019

Stratus extremely professional company.

5 1 5 11/13/2022

I have been using Stratos for all of my trips the past 2 years, and they stay on top of all my needs. Thanks to the entire team!

5 1 5 05/22/2021

Zach Rankin is the best jet broker I have ever met! Total first class experience. Super responsive & passionate & customer service oriented. I’m in real estate hospitality....hotels & apartments etc. So I understand how hard it is to execute flawless high-end customer service like Zach.

5 1 5 08/27/2013

It was perfect!

5 1 5 09/19/2018

My boss recently travelled to Europe for the entire month of August. During that time his jet had mechanical issues and could no longer fly where he wanted. He had about 12 flights left in his trip around Europe and Stratos Jet Charters, especially Heather Latch, saved our lives. They were able to accommodate 90% of the trips he wanted at the time he wanted. She really was a life saver for myself and my boss. I will definitely use Stratos Jets again and work with Heather any day of the week! They are magnificent!!

5 1 5 07/19/2017

The Stratos Jet Charters team provides a seamless & excellent experience from beginning to end. They are a forward thinking company that puts the customer first and never disappoints with any trip or itinerary. Would absolutely recommend to anyone!

5 1 5 09/04/2023

We thoroughly enjoyed or experience. The pilot was very experienced and had a great personality as well. Equipment was in great shape. I have to admit, flying with Stratos taking care of the details is the only way to go! Thanks, Joel and the whole trip team.

5 1 5 04/15/2024

Very good communication and timely responses for flight details. We work with alot of brokers and your level of expertise and communication is a breath of fresh air from what we typically see. Thank you again for your business and we hope to continue our relationship with your organization! JR

5 1 5 05/24/2020

Everything was perfect. Kyle was extremely helpful. Answered all questions quickly and was very professional without a “hard sell” style. Everyone I dealt with was perfect. The flight itself was fast, quiet, comfortable. The plane was very clean, and well maintained. Both crew were helpful and pleasant. It is very likely that we will travel like this again and Stratos will be our provider. Thanks again. Susan

5 1 5 01/01/2019

Stratos is very professional, great communication, easy to work with

5 1 5 12/23/2018

Working with Stratos Jet has been a great experience. Even with making last minute accommodations for the client, the complete process was effortless with great communication from Stratros Jet! We will be looking forward to our next flight together.

5 1 5 01/01/2018

I thought Stratos was professional and easy to work with. We didn't have any problems or communication issues whatsoever. It's really nice when we don't have to deal with 10 different people to coordinate a trip.

5 1 5 11/01/2021

Simon and your team made our overall experience excellent. The total process start to end was well done.

5 1 5 05/31/2022

Yes

5 1 5 09/12/2017

Joel was a great help in getting my family out of South Florida last minute during hurricane Irma. I look forward to booking with Stratos again in the very near future.

5 1 5 05/31/2020

Kyle Jones was terrific about answering all of my questions PROMPTLY. Stratos gave us the best price and was best about getting all info to us. I wrote to Kyle many times as I was extremely nervous about flying. He was always reassuring. Pilots were friendly and professional. Transport people wore masks and gloves and were kind. Plane was very clean and when I asked for more disinfectant wipes, I got them without being made to feel I was being too cautious. Take-off and landing were a pleasure as was the flight. The thunderstorm was scary but that was out of the pilots control

5 1 5 11/29/2020

Everything went as smoothly as it possibility could have. Special kudos to Randy who was perfect in his communication skills. Good equipment, good pilots ...great trip thanks

5 1 5 10/11/2020

Everything went well , the plane and it’s crew were excellent. A very favorable experience

5 1 5 02/24/2021

Everyone was great, from Steve who got us started, to the flight support team, and to the crew. Everything went smoothly and I'd highly recommend Stratos to anyone looking to charter a flight.

5 1 5 07/03/2019

As always, Kerry did a great job for us. Very happy with aircraft interior, performance and crew.

5 1 5 06/16/2021

Anthony quickly found a charter that met our destination and date requirements.

5 1 5 04/13/2017

We love Joel!

5 1 5 07/17/2014

Your service was very professional as was the a/c and crew.

5 1 5 06/28/2013

Garrett did a great job once again. He ALWAYS responds quickly and you can tell he really wants to please. He tried very hard to get us overflight permission and this time he was not able to but I knew that he tried hard. We had the same flight crew as we had last time and we really like them. They are very professional and very friendly.

5 1 5 09/13/2013

None that I can think of. Very Satisfied.

5 1 5 01/04/2024

The flight itself was fine. Glenn was in communication with me frequently but shortly before my flight the Tail Number changed to a new plane and I was not given a new itinerary with the correct arrival point. We flew into Modern Aviation but I expected to be a Hawthorne Aviation. My ride was at the wrong location and I had to adjust that myself after landing. She was livid at the lack of notification on the change. It wasn't a pleasant ride home.

5 1 5 03/01/2018

Wonderful! Plan to do it again. My wife and I had no idea that such a level of GREAT service was available.

5 1 5 05/03/2018

Stratos arranged a private jet to Toronto for me last minute. Everything went well and the Challenger 300 was very nice. Thank you

5 1 5 09/12/2013

awesome

5 1 5 11/03/2016

THANK YOU STRATOS!! I have been working with Stratos Jet Charters for almost 3 years now & could not be happier with the services they provide! Working with me on many last minute changes, they are always quick & efficient, extremely professional, genuinely honest & immensely knowledgeable of all products and services they offer. They truly look out for the best interests of their clients. I trust them to always guide me in making the appropriate aircraft choices for our company. I find the ENTIRE team to be THE BEST in the charter aircraft business!!

5 1 5 05/23/2021

Thanks for the great service again Kyle!

5 1 5 10/24/2023

Cannot recommend Stratos strongly enough. Our pilots were superb. They dropped us into 07FA onto a wet runway that a lot of pilots would have diverted for but the new grooved runway and pilot skill had us safely on the ground and taxiing after using way less than half the runway. The Citation Sovereign was in tip top condition. We will definitely use Stratos again.

5 1 5 03/01/2018

Joel was great to arrange a flight for us last minute. He kept me updated through the process/flights. We would love to work with Stratos again.

5 1 5 11/29/2023

Team, We have always enjoyed working with your professional staff. Requests and communication regarding trips are always timely. We hope that we can continue working together to provide a great experience.

5 1 5 07/22/2021

Anthony did an excellent job arranging a convenient flight at the right price to get us back to Canada Limo service was very efficient Plan to get Anthony to get us back to Florida in January

5 1 5 05/17/2021

We had a great experience, particularly with Steve and the booking process, as well as with flight, which was fantastic. We would highly recommend Stratos. Thanks again!

5 1 5 09/22/2021

Zach, I just wanted you to know that the gift basket did arrive. I haven’t seen it as I am out our home in the Hamptons, but my wife says that it’s beautiful. Also, I just wanted to thank you for a job extremely well done for me and my family. I too work in a service business and have always mentored our staff on how important it is to serve our clients with passion and zeal, to always be their advocate. You have learned those lessons well for so early in your career. So, many thanks. I’m sure that there will be a “next time” for my family (private air travel is addictive, as you probably know. Until our paths cross again . . . Michael

5 1 5 10/28/2020

Experience with Stratos was fine. Flight crew was both professional and personable. Aircraft was in top shape.

5 1 5 05/20/2020

Great experience.

5 1 5 01/17/2013

I can't think of anything that wasn't handled perfectly. We'd like to extend a special thanks to the crew who were extremely helpful in loading and unloading the equipment.

5 1 5 11/05/2021

The team and the total Stratos experience consistently impresses me on every trip! The immediate feedback, the technology platform which enables an immediate view of flight and aircraft availability, and of course the wonderful and accommodating communication with the whole team; Stratos is always amazing! They always go the extra mile and are always being preventative and proactive long before wheels up and down. As Stratos clients, we don’t feel any of the industry's current supply crunch. Whatever we have tasked Stratos with they have met and exceeded our needs and we could not ask for more or be happier. The experience, year-over-year is that Stratos has only added more options, more operators and we have only great experiences.

5 1 5 07/22/2020

5 1 5 10/28/2019

This trip was unusual in that on the return there was a tropical storm that hit our area. Joel stayed in constant contact with me and flight operations so there was never a time that I was uninformed. I have no hesitancy to recommend Joel, a pilot himself and in charge of Stratos, to others seeking a charter operator.....in fact I have done just that.

5 1 5 02/25/2012

Everything was perfect - nothing to improve. Many thanks to Richard Gomulka for his assistance - he was great!

5 1 5 09/04/2020

Hey Joel, First of all, thank you very much for sending this trip our way. We really appreciate your business, especially in these strange times. Both your sales team and trip management team were very responsive and quickly gave us all the info we needed. That ultimately helped us provide the best trip for your passengers. Thanks again, hope to talk soon.

5 1 5 06/12/2017

I have used Stratos Jets quite a few times and have been extremely happy with the results. Kerry does a fantastic job and always follows up on all details. Thanks Steve

5 1 5 08/01/2023

I spent 5 hours waiting for my Delta flight at the Nantucket airport Sunday afternoon. They ended up canceling my flight at 6:30pm. The Delta agent informed me that the earliest flight I could get would be sometime on Tuesday. I had a dinner Monday night and an extremely important meeting on Tuesday in Indianapolis. I could not miss either the dinner or the meeting. I texted Anthony at 6:30pm on Sunday night asking if he could help me get to Indy by 5pm the next day. He and his team went into action and we secured a flight at a decent price that night. Everything went well and I was able to make my dinner and meeting.

5 1 5 10/24/2023

Danny was great to work with. Answered all my questions and made sure the process was smooth and experience was great.

5 1 5 11/03/2020

Glenn and his team at Stratos were amazing. Unfortunately, the operator provided last minute communication of a delay that caused problems on the arriving end of the flight. The operator was aware of the delay the night before and failed to inform Glenn (and in turn, me). The drive from the San Jose, CR airport to my final destination was incredibly dangerous due to my having to drive at night. The stress of travel was significant to begin with. The poor communication and the delay into the final destination caused another whole level of stress which is understood when you travel commercially, but not when you spend $17K on a private jet charter.

5 1 5 09/24/2020

From the moment we arrived at your facility where one employee came to greet us and take our luggage to the friendliness of the pilots and their updates during the flight to the thank you by the pilots after arrival, Stratos was wonderful. The one item that I realize is out of your control is the Signature waiting area at EYW. When we left, there was a family of 5 without masks. Masks are required. When we returned, the same experience, a group of 2 couples without masks were laughing and not maintaining social distancing.

5 1 5 10/28/2020

Every aspect was professional, courteous, and reliable.

5 1 5 02/13/2017

Stratos takes the complicated process of private air charter and makes it simple. They have helped me through the process and Joel even turned down my offer for purchasing a Pre-paid Jet card because he advised that it would not be a good fit for my home airport and family lifestyle. I shortly became a client after that because that experience was indicative of the company's overall honesty and great ethos. We have Chartered with Joel on multiple occasions and always get the the 3Gs of private air travel - Great Safety, Great Plane & Great Price. Stratos is a great company and they put your safety 1st and make the process easy. You can text or call them at anytime and their response time is amazing. You truly feel special. Flying on chartered planes is something we really value and keep very personal and discrete. Joel assists us in keeping the experience special and within our schedule and budget. I recommend Stratos to friends who have jet cards, fractional ownership and 1st timers alike. If you are considering charter, the 1st call to make is to Stratos. They never pressure you and value the relationship. I can not say enough about this team - A great experience!

5 1 5 09/15/2017

We decided at the last minute to escape from Florida as hurricane Irma was bearing down on us, and Stratos came through for us. Despite our first choice airport running out of fuel, they managed to get some at another and we got out with about 1 hour to spare. It was a hectic time, with everyone else scrambling to escape, but Stratos made the whole experience simple and efficient for us. We will definitely fly with them another time, preferable when we're not all stressed about a hurricane aimed right at us!

5 1 5 03/26/2021

Glenn was great - very responsive. Would have given our experience 5 stars had the airport we intended to land (Ocean Reef) been secured when I paid the monies, instead of 3 days before our scheduled departure from HPN.

5 1 5 06/29/2018

As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.

5 1 5 01/24/2018

As the assistant who actually booked the trip and made the plans for my employer and her family, I must say that the experience was a new one for me. That said, the unfamiliar process was made much simpler thanks to the knowledge, expertise and patience of my rep, Christina Nesbit. She was extremely informative and helped thru each step of the process, reassuring me that the passengers were getting the most appropriate plane for their needs. I will double check to be sure there isn't any additional feedback I am missing, but to date I was told that the flight was a pleasurable one and they were appreciative and impressed that the President came to greet them pre flight as well. Thank you, Shari

5 1 5 02/03/2022

Great experience on a nice small private jet.

5 1 5 01/01/2022

Stratos was great and we for sure will recommend our broker to our friends

5 1 5 05/08/2020

After our flight, I sent an email to Joel Thomas (CEO) telling him about our experience. Joel called me last night to thank me for email. In part, my email to Joel said: Ernest Hemingway once said: "The best way to find out if you can trust somebody is to trust them". We trusted Stratos Jet Charters with our first charter flight, and the actions of all of your employees and contractors sustained our trust in Stratos. I told my wife when we were flying down: "Kyle (Jones) must sleep with his phone or computer on his pillow". It didn't matter when I called, texted, or emailed. Kyle always responded on a near immediate basis. Wow! Since this was our first charter, Kyle professionally and patiently walked us through the entire charter process with accurate, complete, and well-documented information. He seemed to always be a step ahead and in many, many cases, anticipated our questions and preemptively answered them. In a world where you hesitate to call a service provider or financial institution because you know you will be stuck on hold or in voicemail hell, it is indeed a breath of fresh air to find a company who communicates so very, very well and truly appears to care about their customers and the customer's experience with them. Most of my interaction was with Kyle Jones but I also had communications with Sandy Milam and she exhibited the same responsiveness as Kyle. The ground crews at Signature Flight Services at TEB and PBI were equally adept at continuing that service of excellence. Last but certainly not least, pilots Ernie Guido and Don Poskitt were the icing on the cake. As a former CEO of a professional services business, I know how important the client experience is and how communication is one of the very key components. I just wanted to be sure you heard about our experience from a very satisfied customer. Kudos to you and your staff.

5 1 5 10/20/2020

Yes

5 1 5 12/05/2016

KEEP UP GOOD WORK,WHEN I CALLED WILL HAD MY PAST INFORMATION IN HAND.HE WAS GREAT

5 1 5 05/01/2014

Service and attention was excellant. Little disapointed in the interior room. Very cramped.It would be OK for a very short flight but longer than 1 hour would need more interior room with adquate bathroom facitlies.

5 1 5 07/31/2023

Ditto!

5 1 5 09/15/2017

Would definitely recommend to friends! Joel went above and beyond to get us home after hurricane Irma came through Florida! Joel was in a lot of communication with us due to the high air traffic that day! Can't wait to go through Stratos jets again!

5 1 5 05/21/2018

Hi All -
I want to give you a stellar report on the plane, crew and service.  The pilots were attentive, friendly, familiar with the aircraft and enthusiastic.
The plane was in good shape, although the back right front facing seat has a little problem locking.  That was not a big deal, and it was the only squawk we could find.
The food service was also excellent.
The price could not be beat.  Kelley and I are looking at dates to do it again if we can get the same price.  I feel the value exceeded the cost.
Thank you all for what you all contributed to this being as fantastic as it was.  I appreciate the concerns that you voiced to me prior to the charter, but am happy to report that the company seems to be running smoothly with reliable aircraft.  I am a picky man, and was thoroughly satisfied and happy about everything involved.
Thank you again, and we look forward to working with you in the future.

5 1 5 04/05/2014

You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don't know if I will use it depending upon cost as this next one is purely personal. But I would like to.

5 1 5 02/07/2018

This was a last minute medical request. Joel, who I have worked with in the past took time away from his vacation to assist me with a fight that met my needs exactly. He’s friendly and professional and a credit to any organization!

5 1 5 12/06/2012

I had an exceptional time with outstanding service and crew!

5 1 5 07/31/2023

Yes to all.

5 1 5 07/24/2020

Randy Schuette answered all of my questions and kept me up to date even with the early arrival of my flight which kept my trip on time.  The flight was smooth with a great landing by pilot Mariah Fever!

Thank you,

Karen W.

5 1 5 11/22/2017

Always a pleasure. Happy Thanksgiving.

5 1 5 06/12/2023

As always, you guys set a great example for what working with a broker should be like. :)

5 1 5 12/26/2018

Not sure I could have asked for more. Joel was responsive and delivered exactly what I needed. The two pilots were incredibly accommodating and made the trip very smooth. Thank you Joel

5 1 5 06/23/2022

Glen and his team took care of all of our needs, from the flight to the car that picked us up at our destination. Nothing could have been more convenient and top rate!

5 1 5 06/08/2022

The pilots were very kind and understanding. We had enough luggage capacity but the jet itself I thought was a little less luxurious than what I had imagined. All in all it was a good trip.

5 1 5 09/27/2013

None that I can think of

5 1 5 06/03/2021

Glenn and the team constantly exceed expectations. Nothing is too much bother. Every detail is taken care of. The crew and operators are always well briefed. Thanks team!

5 1 5 11/26/2018

Everything about our experience was great. The quoting process was painless - several options were presented. Once the decisions were made there was great follow up from Rachel and her colleagues to handle every administrative matter with our trip. Everything went as planned and we were very happy. I would highly recommend considering Stratos for your next charter.

5 1 5 04/17/2021

Anthony was great to work with and quickly provided all updates and changes for his client for us to communicate to our pilots and prepare the trip. We were glad for the opportunity to work with you all and look forward to helping with more trips in the near future!!

5 1 5 01/24/2018

Once again: Joel, Sarah and Sandra delivered a seamless experience as well as the pilots and ground crew. There was 5 feet of snow in Steamboat Springs after a blizzard (Hayden Airport) and we took off perfectly and had a very smooth flight despite weather. The jet was beautiful and the awesome pilots tolerated our golden retriever trying to take over the navigation of the plane and two cats meowing. Stratos arranged for transportation home and the driver was so pleasant. Super happy again and will continue to only use them. Thank you again!

5 1 5 01/08/2023

Working with Kerry Hill and Joel A. Thomas from Stratos is always a pleasure for us at Regency. There is clear communication from start to finish. Client expectations are laid out, so that we can work our best to execute them. They communicate with us in a timely manner, and of course expect the same from us. Their clients are respectful of our jets and our crews. We definitely enjoy partnering and are looking forward to many more come 2023!

5 1 5 06/23/2021

Great setbicr

5 1 5 02/20/2021

Smooth, calm, on time and will use it again

5 1 5 08/27/2019

My experience with Joel and his team a Stratos was great! We had a little wrinkle in our trip when we were diverted from our destination to another airport. It had nothing to do with our flight. There was a disabled plan on the runway. We diverted to the other airport and waited briefly for word on when it would clear. Joel and his team were all over it. They had alternate transportation lined up for us, which, we didn't end up using and ultimately got back on the plane and went to our intended destination. There were no extra charges and we only lost about an hour. Our return trip was fast and uneventful. Stratos helped us find the right plane for our trip and kept us within our budget. Thanks Joel and team!

5 1 5 06/12/2017

Everything went perfect. great job. Yes I would recommend your company to my friends.

5 1 5 06/18/2020

Anthony was terrific, good clear quote information, helpful options and overall a very pleasant experience.

5 1 5 05/21/2020

Glenn made booking easy and was on top of every detail throughout the process. The flight itself was flawless. Many thanks.

5 1 5 09/02/2020

Perfect experience.

5 1 5 03/24/2020

Joel and his team at Stratos provided outstanding service during a time when air travel was challenging. In March 2020, Stratos was able to source an aircraft for my family with 24 hours notice. More importantly, when that aircraft arrived with a maintenance issue that occurred on landing, Joel and his team worked diligently to find us another aircraft within a few hours. He and his team went above an beyond to help us out. We highly recommend Stratos.

5 1 5 09/17/2021

The flight was extremely, even surprisingly, comfortable. The crew was fantastic--professional and courteous. The agent's support was extremely thorough and professional: explanations, details and assistance with car rental was much appreciated. We will highly recommend these services to others.

5 1 5 08/20/2017

Joel was all over booking our Jet and catering to our every need. He was easy to reach at all times and made arrangements that you would normally have to ask for, just as part of his routine business. He runs Stratos with elite service and I will be a life long customer!

5 1 5 09/01/2020

In every aspect of my travel experience my trip was perfect. My exchanges with Anthony we're great, the planes we're beautiful and on time

5 1 5 02/15/2021

Stratos was prompt, professional, and competitive. They were also willing to work with me as I was having second thoughts, without being pushy. I had a very enjoyable experience and look forward to using them again.

Frequently Asked Questions

Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call right now and we can get you on your way to the destination of your choice! Talk to one of our air chater argents now by calling (888) 593-9066 or by emailing [email protected]

  • What airports can private jets use?

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    Private jets can fly into nearly every airport that regularly scheduled airline flights use and so many more. When you charter a private jet, you unlock access to a vast network of small regional and general aviation airports. When flying to Los Angeles, for example, most scheduled flights land at LAX. However, private fliers to LA have their choice of five airports within 25 miles of the city center.

  • Do private jets pay to land at airports?

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    Yes, and the fees vary widely depending on the airport. Smaller general aviation airports that primarily serve private jets typically have the lowest landing fees, while landing at large international airports tends to cost more.

  • Do you get a private jet from an airport?

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    Yes, when you work with a reputable broker, your private jet charter will begin and end at an airport. Whether it’s a small regional airport with only a small fixed-base operator or the sprawling tarmac at Denver International Airport, your private jet will be waiting for you when you arrive.

  • Can you keep a private jet at an airport?

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    Yes. Most owners store their private aircraft in a hangar at the airport. However, renting a private hangar can be rather expensive. Depending on your needs, outdoor storage at the airport or space in a shared hangar may also be suitable options.

  • Do I have to go through security if I have a private jet?

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    There are still security checks while flying private, though they look far different than that of commercial flights. Say goodbye to waiting in long and invasive security lines at the airport hours before your flight is scheduled to depart. When you charter a private jet, you’ll be screened against the TSA’s No Fly List. Once you’ve been pre-screened, you’re ready to fly.

  • Can private jets fly to any airport?

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    It depends on the runway length and the aircraft you charter. For example, a heavy jet like the Bombardier Global 5500 has a take-off distance of 5,340 feet, compared to only 2,485 for the Pilatus PC-12. This shorter take-off distance grants runway and airport options unavailable to a heavier jet.

  • Do private jets use public airports?

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    They can, but large public airports are not always the best option for private jets. Flying private unlocks access to countless general aviation and regional airports that boast less traffic and lower landing fees. While your private jet could land at LaGuardia or JFK, in most cases, you will be better served by flying to Teterboro Airport in New Jersey.

  • Where can you fly with a private plane?

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    You can fly almost anywhere in the world with a private jet. The distance you’re able to travel will depend on your aircraft, and the borders you cross are determined by your passport, but private aviation is a convenient and luxurious way to travel the world.

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