The Right Requirements for the Job
Stratos is an ARGUS Certified Broker, meaning we demonstrate safety excellence by adhering to the policies and procedures put in place by ARGUS, the leader in aviation safety and information.One key area is maintaining the appropriate insurance coverages.
We’ve also created our own in-house Air Carrier Due Diligence Program, which pre-screens aircraft before each mission. One of those requirements states that each private aircraft must carry liability insurance for a minimum of $25 million for turboprop charters and $50 million for jets. However, many of our preferred operators greatly exceed these minimums.
In addition to these requirements, we invested $10 million in a non-owned liability policy, offering peace of mind to flyers.
When You Want Additional Aviation Insurance
If you’re searching for even more insurance coverage, we’ve got you covered. Through our Stratos Aviation Insurance program, we’re able to connect you with an insurance broker that can create a policy suitable for your preferences and requirements.
“We don’t like to think about the value the policy provides, but we do know one thing about insurance: It’s better to have it and not need it, than the other way around.” – Joel Thomas, President & CEO, Stratos Jet Charters Inc.
Bryan W.
From beginning to end the process was easy and seamless. While we were flying on an older mid-size jet, the interior had been recently updated and was really nice. We will definitely use Stratos again.
I Keith G.
7
Ron C.
While this was the first time between these two cities, we may take this route frequently in the future.
Robert A.
After our plane developed mechanical problems and a night of discomfort and doubt, Kyle was able to find a plane and a crew at last minute to save my wife's 60th birthday trip. We arrived a little late but we arrived! You are the best Kyle.
James R.
After our flight, I sent an email to Joel Thomas (CEO) telling him about our experience. Joel called me last night to thank me for email. In part, my email to Joel said: Ernest Hemingway once said: "The best way to find out if you can trust somebody is to trust them". We trusted Stratos Jet Charters with our first charter flight, and the actions of all of your employees and contractors sustained our trust in Stratos. I told my wife when we were flying down: "Kyle (Jones) must sleep with his phone or computer on his pillow". It didn't matter when I called, texted, or emailed. Kyle always responded on a near immediate basis. Wow! Since this was our first charter, Kyle professionally and patiently walked us through the entire charter process with accurate, complete, and well-documented information. He seemed to always be a step ahead and in many, many cases, anticipated our questions and preemptively answered them. In a world where you hesitate to call a service provider or financial institution because you know you will be stuck on hold or in voicemail hell, it is indeed a breath of fresh air to find a company who communicates so very, very well and truly appears to care about their customers and the customer's experience with them. Most of my interaction was with Kyle Jones but I also had communications with Sandy Milam and she exhibited the same responsiveness as Kyle. The ground crews at Signature Flight Services at TEB and PBI were equally adept at continuing that service of excellence. Last but certainly not least, pilots Ernie Guido and Don Poskitt were the icing on the cake. As a former CEO of a professional services business, I know how important the client experience is and how communication is one of the very key components. I just wanted to be sure you heard about our experience from a very satisfied customer. Kudos to you and your staff.
Cathy L.
Would definitely recommend Statos Jets. Always know Kerry Hill is doing her best for us.
Nancy D.
The flight was smooth and comfortable The crew was professional and courteous. The agent's support was extremely professional--assisting above and beyond expectations with car shuttling service in Albany. We will highly recommend these services to others.
Al W.
The experience was first class , the booking was very easy , everything was extremely well handled, would recommend this to anyone [who can afford it], flight was smooth as silk, excellent comfort ,everyone was extremely helpful, beyond my expectations,.... would love to travel like that all the time [I wish]!! Thanks for an experience to remember!!
Bill P.
awesome
Heather Converse
Great Trip Support Team We love working with Stratos Jets! They are fast to respond, reasonable to work with, and their brokers and trip support team are very detail oriented which leaves little room for error. I would highly recommend them!
Rick H.
As always the flight and booking process was handled with ease and professionalism. Our pilots were very personable and the aircraft was exactly what we were looking for.
Eileen S.
We were very pleased with every aspect of our Stratos experience. Booking, follow-up, communication, and of course the flight itself.
William B.
Glenn and the team constantly exceed expectations. Nothing is too much bother. Every detail is taken care of. The crew and operators are always well briefed. Thanks team!
Debi G.
Hey Wanted to let you know that your pilots were so thoughtful and attentive to my daughters needs yesterday. They removed all unnecessary obstacles for her. Thank you so much
Rose C.
Kerry was absolutely amazing!! She made the entire process very seamless and so easy for me. Made me look very good to my boss. She kept me informed of the entire trip, from the plane arriving at the airport to wheels down at the final destination. I have nothing but extreme praise for Kerry and her customer service.
Jon E
They were the only ones able to book our last minute flight to the Masters. We decided to go Saturday night and they made it happen Including arranging ground transport and picking up our tickets for us. Thank You!!
Paul G.
Always excellent customer service and flights!
Karen W.
Randy was so helpful during my scheduling of this trip and kept me informed. I will recommend Randy to all of our associates. Thank you for your service
Ricky Guagliardo
Good afternoon, I hope all is well! The experience has been quite pleasant when dealing with Stratos Jet Charters! We appreciate your business and constant support. I look forward to continuing that business once our jets are added to our fleet. Thank you!
Kristof Catteeuw
Transparant, smooth, easy working with the entire team
Paul A.
Prompt excellent cost saving service. Many choices. Always working to meet my needs.
Alan G.
Beginning to end it was a first tier experience. Great value, great front end service and follow through, trip support, rental cars ready on the apron, super helpful staff. A genuinely wonderful experience.
Barbara B.
Very much enjoyed the trip. Glenn was helpful in coordinating every facet of the trip and answering all questions. We greatly appreciated all of the effort.
Monika W.
Wonderful experience with a highly professional crew!
Vicki F.
We just completed a move from California to Hawaii with our dog a lot of our stuff which we would need until our mean shipment of household goods arrives in 10 days. Randy was able to secure the perfect your craft for people pets and stuff. Pilots were great. Aircraft was comfortable and a great easy ride.
Jonathan E.
Joel and Stratosjets made my last minute flight to the Masters possible. Price was competitive and services was second to none. Joel and his team responded to each call and SMS in a matter of seconds. They took care of every detail from flight, to transport and everything in between. Jonathan E. Owner of Mercedes-Benz Dealership
Kris V.
Jennifer said that last night was the best flight of her whole life!! I heard it was a brand new plane – lucky ladies of last night!! Thanks again for everything and I’m sure we’ll be working together again soon 😊 Kris
Rose D.
It was excellent in every respect
Dave P.
Passenger stated that the jet's interior was shoddy and showed that the jet wasn't well taken care of. Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same.
Colin C.
Anthony took care of us from the get go and then checked with us throughout the process. Within minutes of requesting info I got a call. Great customer service, great jets, and great value. Go with Stratos you won't be disappointed!
Al M.
Pilots were terrific, polite, and kind.
Lawrence K.
Sherman is a great pilot and so was his co-pilot. Looking forward to many future endeavors.
Dan C.
couldn't get better than this, amazingly efficient and helpful
Laura C.
We did have a slight issue when the plane came in there was a mechanical concern that delayed my parent's trip but Kyle lined up aother plane for us so they could get to their destination with the least amount of inconvenience. The catering was delicious and the flight back went off without a hitch.
Lynda K.
Randy was great. He helped with every aspect of the trip including time changes and catering. Both crews we had were great as well. Explaining, loading and unloading baggage, considerate and very polite. I would definitely use your service again.
Rio L.
As usual, Anthony made the entire experience wonderful. He was expeditious in finding options for our trip and maintained continuous communication. The flight and support he provided were excellent.
Luis F
No changes are needed, we were very pleased.
James B.
I will definitely use Stratos Jets again and will recommend the company without hesitation. It has been several years since I have chartered a jet and this process was very easy and friendly.
Debbie Parker
Steve was a joy to work with he was very helpful and insightful. We look forward to doing more business with your company
Steve R.
The experience from start to finish was excellent. I would highly recommend Stratos.
John H.
Glenn made booking easy and was on top of every detail throughout the process. The flight itself was flawless. Many thanks.
Gabriela Aslan
Working together with Stratosjets felt like working with my own team - very friendly and coorperative employees - loyal and trustworthy team - thanks a lot!
Bill M.
Would recommend. I gave them a 5 star rating.
Bob Koch
Nice, easy and prompt communication. Pleasure working with your team
Jeff P.
As always, Stratos has the best selection of aircraft and crew. Zach is amazing to work with.
Matteo G.
Fantastic experience as always with Stratos! Joel and his team found us a great flight with a brand new airplane that accommodated all of our family and our schedule. The value can’t be over stated Joel always places us with the right equipment for the right trip
Robert H.
None. It was great. Had to go for a medical problem with my dad and Ricky was absolutely tremendous. I can't say enough good about him and how he handled things in a very difficult situation. the flight was awesome too. If I CAN ever justify the cost of flying private again like that Ricky and / or your company will get a call. Thanks so much.
Rob O.
Yuri was wonderful!
Juliet S. T.
Joel was extraordinary in helping me with options when a connecting flight was cancelled and I had to scramble to get to my destination on time. He was available late into the evening to help me and ultimately I made my appointment.
Tom K.
Excellent service from end to end. Booking the charter was top level service, and that extended all the way to landing and departure from the terminal.