Stratos Jet Charters, Inc. Stands Apart from the Rest
The Stratos Jet Charters vision is to SOAR HIGHERTM. We provide an air charter service that educates our clients and helps them to make informed buying decisions. By serving our clients as their educational resource, providing them with fair pricing and honest advice and continually representing their best interest, is how we build long term client relationships.
“We are committed to offering the highest quality customer service and advice to our clientele through air charter specialists that are dedicated to exceeding the needs and expectations of our clients. Above all, our clients’ interests and safety have the highest priority.”
-Joel A. Thomas, Stratos Jets founder
After more than a decade of leadership, Stratos remains at the forefront of the private aviation industry. Founder, Joel Thomas built the company on the principle that “success is the inevitable result of a continual pursuit towards excellence coupled with the idea of doing what is right; simply because it is right.” Early on, Thomas saw ample room for improvement over the industry norm, and he has continually reached for new heights.
Stratos is an ARGUS-certified broker, having proven its knowledgeability and ongoing dedication to best practices, safety, accountability, transparency and client satisfaction. In addition to being a long-standing member of the Air Charter Association of North America, Thomas has served multiple stints on the organization’s board. Further accreditations include:
- Air Charter Safety Foundation (ACSF): The Air Charter Safety Foundation revolves around implementing current safety practices and developing new ones by which the private aviation industry operates. Stratos takes pride in its enduring ACSF membership; in fact, Thomas has been a featured speaker at the Foundation’s yearly Aviation Safety Symposium.
- National Business Aviation Association (NBAA): As a member of the NBAA, Stratos joins more than 10,000 other companies in raising the bar in its field and constantly propelling private aviation into the next era.
- Wyvern-Approved: Stratos gained Wyvern approval by upholding superior business practices, strictly adhering to industry regulations in their entirety, offering transparent pricing and abiding by all safety and risk management guidelines. Thomas has likewise been a speaker at this organization’s Stand Out With Safety Conference.
- High Ranking from Dun and Bradstreet: Proving its credibility, trustworthiness and financial strength has earned Stratos a distinguishing ranking from Dun and Bradstreet.
- Better Business Bureau: Stratos maintains an A+ rating with the Better Business Bureau.
Stratos strives to educate its team members on safety, the aviation industry as a whole, business operations and a wide range of other aspects to ensure the highest possible level of client satisfaction. Private flight specialists guide customers through the process of booking their private jet charters with dedicated team members assigned to each client’s case.
Superior Safety Standards
When booking charter flights, Stratos pays close attention to the history of each potential candidate in the industry’s network of privately owned aircraft, only considering those certified by ARGUS. This means their maintenance has been kept up-to-date and they have no accidents or major damage on record. Aside from those points, team members consider each aircraft’s attributes, such as:
- Passenger and Storage Capacity
- Distance before Needing to Refuel
- Runway Length Required for Takeoff
- Landing Capabilities
Each point contributes to an aircraft’s overall safety as it applies to a specific flight. Not all planes are equipped to handle all runway conditions, and the fastest option isn’t always the best once weather patterns and runways are figured into the equation. There is no one-size-fits-all solution; the right aircraft must be determined on a case-by-case basis to ensure clients’ comfort as well as the highest possible level of safety.
Aside from the selection of aircraft, Stratos scrutinizes potential pilots, evaluates their experience and ensures that they are appropriately qualified in the specific type of aircraft to fly their charter flights. Only those with ARGUS Gold certification receive consideration. Gold certification is only gained through logging at least 3,000 hours of flight time and having exemplary track records. Two highly qualified pilots are assigned to each flight booked through Stratos. On top of all that, the company maintains an extra $25 million in liability insurance.
Potential in-flight staff members are likewise evaluated for suitability. Prospects are assessed based on their experience levels and professionalism as well as subjected to thorough background checks. With the knowledge security lies in the hands of all involved in the private charter flight experience, Stratos leaves no stone unturned when it comes to guaranteeing clients’ safety, privacy and approval.
Service Exceeding the Basic Elements
While your average charter broker seeks out available aircraft and operators, their services typically end there. Stratos, a leading agency in the private jet charter field takes extra measures to ensure clients a more satisfactory travel experience. Stratos goes the extra mile, covering far more than scheduling flights. Some of the additional matters the company’s trip support specialists cover are:
- Last-minute changes in travel plans
- Making arrangements for special medical needs to be taken care of during flights
- Scheduling transportation to and from the airport
- Arranging for teams of flight attendants to be onboard if needed
- Coordinating ground transport for clients once they reach their destinations
- Assisting with accommodations
- Booking dinner reservations
- Recommending events to attend
- Securing tickets for shows, concerts, etc.
- Reserving business meeting venues
From catering to atypical in-flight needs to handling post-landing requirements, Stratos takes advanced measures to make sure clients’ trips are successful. On top of a thorough understanding of the industry as a whole, the company’s trip support specialists hold far-reaching localized knowledge as well. As one of the foremost brokers in the country, Stratos understands the flight is only one element of clients’ travel plans and extends its services accordingly.
Stratos has access to a network of more than 5,000 aircraft ranging from turboprop planes and light charter jets to commercial-capacity charter airliners. Some offer flexible interior layouts capable of being modified to accommodate various in-flight requirements. Trip support specialists handle all the details prior to boarding.
Aside from that, the company has quite a bit of leeway where airports are concerned. With connections to thousands of private airports across the United States and abroad, flights booked through Stratos can take off and touch down virtually anywhere clients’ needs may dictate.
Division of Responsibilities
Top-notch brokers like Stratos operate on a different platform. To meet our goal of offering the greatest possible private flying experience, Stratos Jet Charters has made a major investment in infrastructure. We’ve developed world class technology that allows for the delegation of responsibilities without the risk of transcription errors.
This allows our charter sales representatives to focus on building strong, personal relationships with our customers. Affording them the ability to identify the appropriate aircraft for the mission and to provide quotes on the safest most well maintained planes at the best available price. Our Trip Support Specialist are charged with handling clients’ wishes exclusively. Ensuring the proper organization of your flight and tending to your unique needs are their top priority. Our accounting department manages all billing related issues. All other responsibilities are delegated to their respective departments, which is an amenity not offered by most other brokers.
Stratos is committed to continually setting the bar higher. The company invests in the latest technology and uses all available resources to the client’s advantage. From maintaining an all-inclusive understanding of the industry to offering in-depth local knowledge, their charter sales staff and trip support specialists rise to the challenge of addressing clients’ needs.
The Stratos team stays on top of the latest developments in the industry and even has a hand in creating many of them. Its commitment to ongoing education ensures clients always receive the highest possible tier of service, from flying in the safest and most accommodating aircraft for the trip to having any minor details taken care of when they reach their destinations.
Today’s air charter clients demand a higher level of service from brokers. It’s not just a matter of getting to a destination; it’s about value. Stratos was founded with the mission of meeting this growing demand and filling the gap left by basement brokers.
When you’re looking for a broker for your next private jet charter, look for one dedicated to providing the value of a well-rounded experience. Pay attention to the details, like:
- ARGUS Certification
- Air Charter Association of North America Membership
- Safety-Minded Approach
- Organizational Structure
- Operation on a Client-Focused Platform
- Extensive Support
Stratos offers all this and more. The company is committed to catering to clients’ needs and generating the value-centric experience so vital to the private aviation industry today. Call (888) 593-9066 to speak with a dedicated trip support specialist, and see the difference for yourself.