A Proven Framework for Excellence in Private Jet Charter
At Stratos Jets, we strive to deliver the highest standards of service and value for every private jet rental that we coordinate. To achieve this, we do things a little bit differently than our competitors.
It starts with our operational framework, which is specifically designed to meet our clients’ needs. While many of our competitors are focused on making the sale and moving on to the next customer, we want to ensure you receive continued support as we plan your private jet services together.
Why Is Stratos Different?
Upon contacting Stratos Jets, you will be greeted by one of our expert air charter agents, who will help you secure your preferred aircraft and operator. Once your jet charter flight is booked, we then introduce you to our dedicated Trip Support department. Their sole responsibility is to assist in coordinating all other aspects of your charter flight, including:
- Inflight catering
- Ground transfers
This approach is different from our competitors, as most rely on a single agent to oversee the entire process. We feel this invites the potential for costly errors and substandard service.
At Stratos Jets, if you have any questions, or require a last-minute amendment to your itinerary, you can count on our Trip Support team to handle it. A broker that doesn’t have a dedicated support department to make these adjustments is less likely to deliver the value you’re paying for.
Investing in Technology
Not only do we hire the best talent available, we also support our team members by continually investing in technology. This allows us to deliver industry-leading customer service.
We’ve built a technology platform that offers several critical advantages:
- Advanced market analysis helps identify your ideal private jet rental
- Eliminates transcription error so you can trust what you see on your itinerary
- Keeps the client and all service providers on the same page
These processes result in the proper organization of your charter flight, every time. If your current broker hasn’t made these investments, how do you know they’re truly invested in you?
Adding Value for the Customer
Being a charter broker is about more than simply finding a private jet rental and sending you on your way. It’s about adding value for the client. This is how we provide that at Stratos Jets:
- Fully analyzing the market of available aircraft to perform your flight
- Identifying the best positioned aircraft at the best available price
- Recommending the airplane with the appropriate performance characteristics
- Ensuring the proper coordination of all flight-related details
Expanding Your Margin of Safety
Every time you rent a private jet, there is an element of risk involved. We mitigate that risk by promoting a culture of air charter safety throughout our entire organization, right down to our operational processes.
Through our Approved Vendor Program, we identify and continually monitor charter operators who meet our standards for safety. This due-diligence process ensures that every operator in our network has the appropriate experience and track record to perform the flight safely, and is certified to fly under FAA Part 135 regulations.
You don’t have to take our word for it. As an ARGUS Certified Broker, we have the endorsement of a world leader in aviation safety to vouch for our operational integrity.
Many jet charter brokers aren’t able to meet the rigid standards ARGUS sets for delivering superior safety, service and convenience, but Stratos does.
In part, that’s because we’ve invested in the infrastructure, equipment and aircraft vendor relationships to offer an outstanding experience at every step. As part of the ARGUS onsite assessment, we’re evaluated on and upheld to 10 Standards of Excellence, which includes everything from ethical business practices and regulation compliance to fiscal integrity and passenger safety. Learn more about the value of ARGUS Certified Brokers, and why you should be insisting your broker meets these standards.
When Things Don’t Go as Planned
Our role is to coordinate your jet charter services, but it’s up to the contract vendors to execute them, and sometimes plans change, or don’t go as anticipated.
We’ve developed solid working relationships with a network of industry partners who we trust, and with whom we do a lot of repeat business. In the event that a service provider fails to fulfill its responsibilities as expected, we will lobby on your behalf to ensure that a fair resolution is reached.
Additional $25 Million Liability Insurance
In addition to the high minimum liability insurance Stratos requires of any air carrier to serve our clients, Stratos also invests in and maintains its own $25 Million Non-owned liability policy to give you valuable added protection and peace of mind. This policy is an investment in our clients and This policy does not get watered down by those who would otherwise make a claim against the aircraft’s own policy, such as pilots, maintenance, the air carrier, the aircraft owner and anyone who may be impacted on the ground.
“The best insurance is through a pro-active approach to safety and we take every precaution possible to ensure a safe flight every time our clients fly. We don’t like to think about the value the policy provides, but we do know one thing about this insurance, it is better to have it and not need it, than the other way around.”
–Joel Thomas, President & CEO, Stratos Jet Charters Inc.