A Proven Framework for Excellence in Private Jet Charter
At Stratos Jets, we strive to deliver the highest standards of service and value for every private jet rental we coordinate. To achieve excellence, we do things a little bit differently than our competitors.
It starts with our operational framework, which is specifically designed to meet our clients’ needs. While many of our competitors are focused on making the sale and moving on to the next customer, we want to ensure you receive continued support as we plan your trip.
Why Stratos is Different
Contact Stratos Jets and become acquainted with an expert private flight advisors, who will secure your preferred aircraft and operator. Once your jet charter flight is booked, Trip Support then coordinates every detail, including:
- Inflight catering
- Ground transfers
This approach is different from our competitors, as most rely on a single agent to oversee the entire process. We feel this invites the potential for costly errors and substandard service. At Stratos Jets, if you have any questions or last-minute itinerary updates, you can count on Trip Support to handle it. Brokers that don’t employ a dedicated support department can’t deliver the value you expect.
Investing in Technology
Not only do we hire the best talent available, we also invest in technology to deliver industry-leading customer service. Our technology platform offers several critical advantages:
- Advanced market analysis to locate your ideal private jet rental
- Error-free itinerary display
- Communication amongst crew and service providers
Our process results in the proper organization of every charter flight, every time. If your current broker hasn’t invested in human or technological support, they’re likely not invested in crafting a seamless travel experience.
Adding Value for the Customer
Being a charter broker is about more than simply finding a private jet rental and sending you on your way. It’s about adding value for the client. At Stratos, we add value by:
- Identifying the best-positioned aircraft at the best available price
- Fully analyzing the market of available aircraft to perform your flight
- Recommending the airplane with the appropriate performance characteristics
- Ensuring the proper coordination of all flight-related details
Expanding Your Margin of Safety
Every time you rent a private jet, there is an element of risk involved. We mitigate that risk by promoting a culture of air charter safety throughout our entire organization, right down to our operational processes. Through our Approved Vendor Program, we screen every operator in our network to ensure they have the appropriate experience and track record to perform flights safely. They must also comply with FAA Part 135 regulations. Additionally, we have the endorsement of ARGUS, the world leader in aviation safety.
Most jet charter brokers don’t meet the rigid standards ARGUS sets for delivering superior safety, service and convenience, but Stratos does. We’ve invested in the infrastructure, equipment and aircraft vendor relationships to offer an outstanding experience at every step. As part of the ARGUS onsite assessment, we’re evaluated on 10 Standards of Excellence, which includes everything from ethical business practices and regulatory compliance to fiscal integrity and passenger safety. Learn more about the value of ARGUS Certified Brokers, and why you should insist your broker meets these standards.
When Things Don’t Go as Planned
Our role is to coordinate your jet charter services, but it’s up to the contract vendors to execute them. Sometimes plans change, or don’t go as anticipated. We’ve developed solid working relationships with a network of industry partners. If a service provider fails to fulfill its responsibilities as expected, we will lobby on your behalf to ensure that a fair resolution is reached.
Additional $25 Million Liability Insurance
In addition to the high minimum liability insurance Stratos requires of any air carrier to serve our clients, Stratos also maintains its own $25 Million Non-owned liability policy for added protection and peace of mind.
“The best insurance is through a pro-active approach to safety and we take every precaution possible to ensure a safe flight every time our clients fly. We don’t like to think about the value the policy provides, but we do know one thing about this insurance — it is better to have it and not need it, than the other way around.”
–Joel Thomas, President & CEO, Stratos Jet Charters Inc.