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Stratos Jet Charters, Inc.
Private Jet Charter
For more than a decade, Stratos Jet Charters has been delivering consistently outstanding on-demand jet charter service across the United States and around the world. Our unmatched safety standards, aircraft expertise and our commitment to exceptional service have made us the jet charter broker of choice for some of North America’s most discerning travelers.
Safety First
Step onto that jet knowing everything has been done to ensure the safest flight. Our approved aircraft vendors meet the strictest standards in the jet charter industry.- Critical safety checks on every aircraft, every flight
- Trusted and screened aircraft operators
- Air charter safety Due Diligence Program®
A Name You Can Trust
As leaders in the private jet charter world, we're proud to be recognized as a jet charter broker that demonstrates an extraordinary commitment to both clients and aircraft operators.- We are an ARGUS Certified Broker
- Leadership with ACANA
- We take all of our accreditations seriously
The Height of Service
Give us the most challenging itinerary and we'll exceed your expectations every time. Our air charter agents are experts at recommending the best aircraft and operators.- Engaged in the continual pursuit of excellence
- Recommend the most respected aircraft operators
- Deliver an exceptional flying experience
Membership Privileges
Enjoy the perks of locking in aircraft charter rates and being able to confidently budget your travel. Membership definitely has its privileges at Stratos Charter Jets.- Guaranteed fixed hourly rates
- The safest aircraft operators
- Free WiFi, complimentary catering
Spotlight
Beechcraft King Air 200
Charter King Air 200 Turboprop Flights Many in the civilian aviation industry consider the Beechcraft King Air 200 series to be the best ever built by the American-based company. To date, Beechcraft has built more than 2,000 of them (including all variants), making it the most popular turboprop business plane of all time. Launched in 1974, the 200 was based on the King Air 100, except that... more
Hawker 400XP
Hawker 400XP Jet Charter The Hawker 400XP provides private flights that combine the best of style, safety and performance. The Hawker 400XP is considered a light private jet that provides flexibility, low operating costs and comfort, all in one convenient package. It also offers the spaciousness and sophistication you’d expect on a much larger luxury jet, making private flights on these aircraft a cost-effective option for... more
Falcon 900
The Falcon 900 series jet charter is a three-engine corporate heavy jet from Dassault Aviation. To date, more than 500 of this immensely successful aircraft have been built. This is a testament to both its popularity, as well as its longevity in a highly competitive market. Along with its larger sibling, the Falcon 7X, the Falcon 900 holds the distinction as being the only tri-jet... more
Fort Lauderdale Private Jet Charter Flights
Offering Private Flight Charters in Fort Lauderdale When you want a private plane charter to Fort Lauderdale, Florida, you’re in good hands with Stratos Jets Charters. Our company is one of only two executive jet charter agencies in the industry to be certified by the ARGUS safety audit program. We have access to a large network of executive and private aircraft, ranging from small turboprops, like the... more
PGA and LPGA Tours
There are nearly 50 PGA Tour events on the calendar, and about 30 more on the LPGA circuit. While each event features world-class talent, some hold more prestige than others. If you want to watch your favorite golfers, Stratos charters private jets to PGA events all across America, and beyond. The four PGA Majors get a lot of attention, and deservedly so. But here’s a... more
Australian Open Tennis
January is the peak of summer Down Under and it also means the ATP Grand Slam circuit is about to get underway with the Australian Open. It’s a long haul to get there from North America and Europe, but travelling on a private charter service is a terrific option for those who want to arrive fresh and relaxed to take in the action courtside. Hosted... more
Taste of Chicago
Taste of Chicago is the world’s largest food festival, held annually for five days in July, in Grant Park. Stratos Jets can fly you on a jet charter to Chicago over the Independence Day weekend for a culinary feast you won’t soon forget. This event is basically a smorgasbord of gastronomic treats, as the city’s cooking community comes together in one area. From food trucks... more
The Stratos Advantage
How do we exceed all expectations and build so many long-lasting relationships? We fly that extra mile, that’s how.
Extensive Network
We have access to more than 5,000 aircraft, and every single one complies with our rigorous in-house jet charter aircraft vetting process.
Trip Support
Discover relaxed, seamless private jet charter travel as our team takes care of all the little details, like catering, car service and reservations.
Travel On Your Time
In as little as 4 hour’s notice, we can have you in the air and on your way. A last minute jet charter doesn’t mean too late, it means right on time with Stratos Jet Charters, Inc.
Additional Insurance
An additional $25 million liability insurance policy on top of the aircraft operator’s insurance policy gives valuable protection for you and your loved ones.
What Our Clients Are Saying
“We have been using Stratos for a couple of years now and appreciate their dedication to using only the safest charter operators. Just completed the front end of a back to back for the Christmas Holiday.
Rick H. - Review from our trusted JET CHARTER REVIEWSExcellent
Overall Stratos Jet Charters rating ( out of 5) Based on 159 reviews from our trusted Jet Charter reviews
Kimberly S.
Great experience with Stratos Jet Charters! Superior knowledge and outstanding customer service! Went above and beyond to make sure our flight was perfect. Highly recommended for anything from a short turboprop trip, to a transcontinental flight.
Terri M.
I was the Charter Director for MOB and BFM for years and now in Accounting….hands down, your organization is THE BEST in the market. From the aircraft you recommend, to the pilots, accounting, and especially sweet Daryl! All awesome. I am certain you all will be hearing from us soon.
Angie M.
Garrett did a great job once again. He ALWAYS responds quickly and you can tell he really wants to please. He tried very hard to get us overflight permission and this time he was not able to but I knew that he tried hard. We had the same flight crew as we had last time and we really like them. They are very professional and very friendly.
Matteo G.
From pre-trip planning to updates via text message on your way to the airport, Stratos had us covered. We made our way from Emirates @ JFK and the FOB transfer was easy. Joel had already updated Julie (my assistant) before we landed that there were long delays out of JFK due to weather. The transfer to FBO was easy and they were expecting us. The plane was comfortable and modern and the crew could not have been kinder. Thank you guys as always for a great trip. Flight was great and the crew took us right past the storms and my one year old son slept the whole trip; a much needed reprieve for my wife and I.
Jack Lambert
You guys are great! Keep em coming
Sue P.
The service was impeccable
Vicki B.
Ricky was awesome and everything went smoothly. I will certainly use your services again should a need arise. Thank you for everything!
Luis F
No changes are needed, we were very pleased.
Esther R.
I really don't have a basis for comparison since this was my first experience with a charter but I was extremely pleased with the service.
David L.
Excellent service and the crew was very professional.
David M.
Your service was very professional as was the a/c and crew.
Paul P.
our experience was excellent
E. Z.
Simon Crhistian did a great job.
David S.
I can't think of anything that wasn't handled perfectly. We'd like to extend a special thanks to the crew who were extremely helpful in loading and unloading the equipment.
Paula W.
Everything was perfect ! Thanks to Ricky !
Rick H.
We have been using Stratos for a couple of years now and appreciate their dedication to using only the safest charter operators. Just completed the front end of a back to back for the Christmas Holiday.
Richard S.
This charter was a wonderful experience, from Will's handling of details at Stratos to a great piece of equipment and a top notch crew. I can't speak highly enough of Leo and Craig. I have spent a lot of time on mid-size aircraft, and this crew would rate at the very top of all I've met. Please extend our sincere thanks to Will, Leo, and Craig.
David B.
Great Job!!! My first time booking with Stratos Jets and from my initial contact with the company to landing at my destination, the experience working with this company was flawless. I'll definitely recommend and book with this company again. Thank you.
Kelly W.
Top notch customer service from the initial contact through the end of trip, incredibly quick turn-around-time for a quote, very detail oriented itinerary. I highly recommend Stratos for any of your charter needs!
Charlie W.
This survey reall doesn't apply to the use my company had with Stratos. We had to expedite a piece of equipment and a contractor to our facility to perform some emergency repairs. The process however did go well and the equipment and person arrived on time and the entire process was handled by Will Buckley in a very professional manner and was extremely helpful in making this adventure easy and convenient. He was great to work with and if the occasion should arise to use charter services again, we will contact you. thanks again
Angie W.
I met Joel, years ago, when he first introduced me to Stratos Jet Charters during its start-up phase. I was always very impressed on their marketing and honesty, as a broker. Joel is very genuine and caring when it comes to his customers or the operators that he works with. I know that Stratos Jets will not sacrifice safety for anything. I know that he likes to treat everyone like they are part of the Stratos Jet family. The trip planning process, from quote request to trip planning to invoice, is seamless – they’ve thought of everything and continue to be ahead of the trend in our industry with the way they do things. They think of everything! In my opinion, Stratos Jet Charters set the bar for aircraft brokerage and I will always continue to look forward to working with them.
Roxann S.
Flight was for an elderly person and the tail number was provided a long time before the flight and I made sure the person flying had all the info written down by someone who could hear and got everything correct. Flyer had that until day before when tail number changed. I had to find someone who could hear me well and right down the correct info for the person traveling so he got it straight in his head and for driver.
Gaetano C.
Everything was very good, however, I am disappointed that I was quoted one price and was charged another.
George L.
Great service! Anne and I will contact you, probably in mid-January about our next trip to Florida. Thanks and have a good evening.
Jonathan E.
Joel and Stratosjets made my last minute flight to the Masters possible. Price was competitive and services was second to none. Joel and his team responded to each call and SMS in a matter of seconds. They took care of every detail from flight, to transport and everything in between. Jonathan E. Owner of Mercedes-Benz Dealership
Daniel S.
None that I can think of. Very Satisfied.
Rick H.
We have used Stratos for the past two years to handle our travel plans and enjoy the ease and attention to detail our trips have been handled with.
Peter Hertel
Great charter flight with Stratos. They went the extra effort to ensure we had a comfortable jet with the highest safety standard.
Robert G.
Everything went perfect. great job. Yes I would recommend your company to my friends.
Bruce M
I was in a desperate situation to get to my sons graduation from marine camp and I was not going to miss it. Stratos made arrangements very quickly to get me where I needed to go. It was very efficient and first rate. Thank you
Michelle M.
The service was absolutely 1st class... I was very satisfied and would recommend this company and agent to anyone.
Kevin D.
Great service. Responsive and thorough.
Jan L.
I think you are doing everything I could think of. I feel very comfortable and safe.
Jack G.
Service and attention was excellant. Little disapointed in the interior room. Very cramped.It would be OK for a very short flight but longer than 1 hour would need more interior room with adquate bathroom facitlies.
Dave P.
Passenger stated that the "jet interior was shoddy and showed that the jet wasn't well taken care of." Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same.
Shirley M.
Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.
Eric Sanchez
Always a pleasure to work with the Stratos Jet crew. You all have great communication with us which makes our life as an operator easier. Great job from Kerry, Sarah, and Trip Support as always.
Sheila B.
The aircraft was fine except for the AC. It either had to be run a full blast (we were wrapped up in blankets) or it had to be off in which case we were very hot.
Trevor B.
Pricing to be competitive with Marquis etc.
Ron M.
Keep up the good work
Doug A.
lower cost flights :)
Francis K.
This was a most satisfying experience.
Liz T.
Professionalism and attention to detail come to mind when working with Stratos Jet Charters, Inc. From initial engagement to the jets to take off - they didn't miss a beat. My Employer is extremely concerned with privacy and professionalism and Stratos Jet Charters did not disappoint.
Mark L.
Completely satisfied
Joseph M.
KEEP UP GOOD WORK,WHEN I CALLED WILL HAD MY PAST INFORMATION IN HAND.HE WAS GREAT
Bill P.
awesome
Sue B.
MY agent did a great job. Due to the immediate nature of the flight, we didn't compare to others but he was very quick to respond.
Mark C.
Can't see anything lacking, a great job all the way around. Thanks, Mark
James T.
My experience with Stratos has been very good since I started booking jets several years ago. Joel and his team provide excellent service and followup at every stage. We recently had a flight where the incoming plane had a mechanical and they were able to replace it with a comparable one within just a few hours. Our original take off time was only missed by less than a half hour. The Stratos team communicated with us all along the way and everything was fine. The pilots are very good at what they do and the ground organization is thorough and efficient. I would recommend them to a friend.
Benjamin Harrison
I have worked with Joel and Stratos Jets for several years and it has always been a pleasure. Most recently they booked a flight from St Petersburg, FL to Sanford, FL to Niagara Falls, NY with us on our Citation CJ1. The experience, as always was flawless and realtime feedback and communication meant the ASAP flight went without a hitch. Thank you Joel and team, I look forward to many more years of business with you.
Kim L.
Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!
Jeff R.
Garret has provided excellent service and is attentive and easy to work with. The pilots on this trip were EXCEPTIONAL at dealing with our needs and providing service with the passengers needs and schedule. Very high compliments to the whole team for this flight.
Steve R.
I was pleased with the way Heather assisted me. She followed-up throughout the process and during the flight.
Rich L.
Everyone involved was courteous and helpful in getting a last minute emergency trip arranged. However, the premise for using your services was to be GUARANTEED ARRIVAL by a SPECIFIC TIME. Neither the departure nor arrival was anywhere close to what was promised. Hence, our reasons for hiring Stratos to take us became unnecessary and a wasted expense
Martha K
First time flying on a private plane. Knowing the exact layout inside & manner of boarding. Originally inquired about a Lear jet 35 & then confirmed a citation ll. Not a problem for me & my husband but for the 102 year old traveling with us was difficult to board as initial step into plane was 18 inches & the crew had to find a step stool. Steps were little and required several people to board & inboard her. The crew of Lance & Meagan were exemplary & would fly with them anytime
Rick H.
As usual the trip from start to finish was handled professionally
Steve S.
I have used Stratos Jets quite a few times and have been extremely happy with the results. Kerry does a fantastic job and always follows up on all details. Thanks Steve
Daryl S.
Both the pilots were exceptional, professional, and very thoughtful. My father has limited mobility, and alzheimers , so the assistance from the crew was appreciated by all. Wonderful experience, i would do this again.
Sean L.
Very fast quote ~ excellent pricing, strong safety rating. Trip was excellent.
Paula W.
It's all good !
Tonio B.
The Stratos Jet Charters team provides a seamless & excellent experience from beginning to end. They are a forward thinking company that puts the customer first and never disappoints with any trip or itinerary. Would absolutely recommend to anyone!
Kim L.
Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!
Jim W.
Joel I do not use google sign in re survey Let me simply say Ms Hill was outstanding every step of the way as was the service at Dolphin Sun night Thank you Jim W. Charter flight Omaha to Sarasota Mar 12
Francis L.
Garett is the best!
Richard R.
You did a superb job, and the crew was first rate. We will be back.
Eric Sanchez
Always great working with you guys!! Great job all around as usual.
Brian H.
Service was incredible. Joel and Stratos was fantastic. Had a delayed special occasion and they went out of their way to make everything perfect. It was a surprise trip and could not have been easier to work with and very helpful in getting all arrangements made for in-flight. Beyond a 5 star. Thank you all for making a special trip a truly MEMORABLE one for us!!!
Joe M.
It was all great. The only problem even though the rental car was right there waiting for us, it had a terrible stale cigarette odor which was most uncomfortable for our journey home. That's not your fault but I would never rent from Hertz again.
John D.
It was perfect!
Bob W.
Outstanding service. Appreciate all the aircraft options
Dan C.
Thanks to Kerry for helping us get to where we need to be ! Very detail oriented company. Pilot's were very professional. See you next time!
Arthur W.
Can't think of a thing!
Beverly B.
We prefer to finalize our itinerary, plane and crew at least a week in advance. We did not get things completely final until the day of the actual flight. Secondly, we prefer to pay post-flight rather than pre-flight. You were able to make an exception in our case which was appreciated. Lastly, the quality of the catering service from STT was atrocious. It was inedible.
Stewart G.
Pilot did a terrible job of synchronizing the engines. It was bad enough at one point that the two guest passengers were worried we would need an emergency landing. I have flown on Hawkers for 15 years now and never had that experience. Crew was very nice, but the pilot needs some instruction. It was very disconcerting.
Robert H.
None. It was great. Had to go for a medical problem with my dad and Ricky was absolutely tremendous. I can't say enough good about him and how he handled things in a very difficult situation. the flight was awesome too. If I CAN ever justify the cost of flying private again like that Ricky and / or your company will get a call. Thanks so much.
Charles D.
For our far flung family, Stratos has been a consistently dependable, and cost conscious alternative to fractional and no-minimum jet programs. For us, safety is number one and cost is number two... Stratos has excelled in both areas. Their response to requests is always prompt and personal. It is a pleasure working with Stratos.
Jack G.
Your company really cares about it's customer and made us feel so comfortable and confident. I would recommend your service to others.
Dani F.
Our company uses Stratos, we work directly with Kerry, she and everyone else have always been extremely helpful and manage our flights and requests with no problem! They respond friendly, quickly and we have no interest in ever switching companies. Highly recommended! Extremely happy clients!
Tonio B.
The Stratos Jet Charter team provides a seamless & top notch experience from beginning to end. They are a forward thinking company that puts the customer first and never disappoints with any trip or itinerary. I recently booked a short flight from Orlando to Boca Raton on a Falcon 2000EX and could not have been happier with the service and attention to detail that was provided for my wife, myself and the rest of our companions. Would absolutely recommend to anyone!
Daniel S.
Ricky takes care of everything, and I honestly like dealing only with him every time I call. Very hard working and goes over and beyond for me.
Gene A.
Joel and the team at Stratos Jet Charters were great. Even on short notice, Joel was able to charter a plane for me in California and made sure that it was a smooth process the whole trip. He was readily available when I had several last minute changes to the itinerary. Highly recommend.
Deborah C.
Everybody was great. The plane could use a bit of a face lift, but since we were transporting eight animals, it was okay. I would definitely recommend Stratos to anyone who asks.
Darren G.
The company I represent was in a crisis situation where we needed to get halfway across the country within a matter of hours. The only available commercial flight was sold out and nothing would get us there in time. After doing some research, I found Stratos Jet Charters and called Joel at around 7 in the morning. He answered right away and were at the airport two hours later. Because it was a high stress situation in a short amount of time, I called Joel and his team countless times in a two hour window; they remained extremely professional and kind. Plus, Joel was able to get us an extremely competitive price, especially considering the short notice. I highly recommend using Stratos Jet Charters and know I will definitely use them again.
Sarah M.
THANK YOU STRATOS!! I have been working with Stratos Jet Charters for almost 3 years now & could not be happier with the services they provide! Working with me on many last minute changes, they are always quick & efficient, extremely professional, genuinely honest & immensely knowledgeable of all products and services they offer. They truly look out for the best interests of their clients. I trust them to always guide me in making the appropriate aircraft choices for our company. I find the ENTIRE team to be THE BEST in the charter aircraft business!!
Judith P.
Everything was first class even though we not only left one of our bags on the plane but lost a wallet on the return trip (not on the plane), Matt Machokas was very helpful in assisting us in helping to resolve our problems. All pilots were great. Matt also arranged a flight for us because of a date issue I made with the return flight. He assisted in finding another plane to be sent so that we did not have to wait another day.
Kim T.
Ricky was wonderful to work with and answered all our many questions!
Eddie D.
I have dealt with Stratos Jet for the past 10 years Always great response and outstanding service Highly recommend them for any charter service you may need
Valerie W.
Stratos continues to exceed my expectations!
Joe P.
I think you all did a great job!!! If we book with enough notice, maybe a newer ride? Not to say that the Hawker we flew was not great.. Only my thoughts. Joe"
Steven G.
I do not think there is anything else that could have been done to make our flight enjoyable. The crew, Vincent Jordan and Nicholas Gambino, were very professional, extremely courteous and if we were to charter another flight in the future we would love having them as our crew.
Michael K.
Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us - even as a first time customer.
John G
Everything was perfect - nothing to improve. Many thanks to Richard Gomulka for his assistance - he was great!
Richard R.
None that I can think of. Great flight
Guy D.
We had quite a number of issues booking this trip, which resulted in add'l work and follow up for me. As broker these issues should have been handled / caught prior to making a proposal. I believe I had to sign 4 different revised quote sheets for this trip! Also the final signed sheet stated we would land in LFMD on the return leg. Hence we booked transportation for pick up at LFMD. However flight landed in LFMN. This caused add'l stress and expense for no reason. I have only now seen that the last itinerary link showed an arrival at LFMN - but I never opened this one since all previous ones, including the contract reconfirmation showed LFMD. As for the aircraft itself: it was one of the oldest ones I have ever flown. The door / separation to the toilet / luggage area was broken (not the lock but the entire frame!) and the toilet was not accessible due to a lot of "stuff" (amenities, water bottles, etc.) being thrown in / stored in the area. Overall cleanliness was not superb either. Finally, the catering we requested was not available / not complete. Breakfast (eggwhite and sausage!!) was cold and wet and the fruitplatter had molded grapes; no ice bucket, nor champagne glasses were present. On the return leg, fruitplatter was nice but again no ice bucket nor champagne glasses were present. As a matter of fact, the soft drink container was not even replenished w new ice!! So overall - yes, we flew from A to B but the service experience was disappointing.
Rob O.
Yuri was wonderful!
Chris B.
None. My experience with Strosjets honestly couldn't have been better
Dan C.
couldn't get better than this, amazingly efficient and helpful
Malachi O’Neill
Very professional, very knowledgeable - truly care about their clients. Stratos is always very good to work with. When one of their requests come in we know we will be treated equitably, politely, and professionally, as the Operator. The Stratos team is always friendly and thorough. The Stratos Guests are always very good to our Flight Crews, which we appreciate very much. I would highly recommend Stratos Jet Charters. Malachi Mountain Aviation.
Cathy L.
I wasn’t able to do the survey that is being done by google as I don’t have a google email and don’t want to set up another email account to be spammed to death. However, if I could have done the survey, I would have given Stratos Jets very high remarks and the reason would be because of the dealings I have with Kerry Hill. As I believe I told you when we met at the S&D last year, Kerry is the best and most considerate person I have ever dealt with from a Charter company. Not only her flight following in which she keeps me posted on everything from beginning to end but also her attention to all the other details for the reservation such as needs of transportation for passengers, insuring that the catering is ordered and delivered. She takes a lot of the weight and stress of my shoulders. If ever I have a question, she is quick to get me the answers I need. In my opinion, she is a very valuable asset to your company.
Heather Converse
Great Trip Support Team We love working with Stratos Jets! They are fast to respond, reasonable to work with, and their brokers and trip support team are very detail oriented which leaves little room for error. I would highly recommend them!
Corey P.
Nothing, Heather is amazing as always and the reason I will continue to fly with you.
Robert L.
Our passengers wish to extend a sincere thanks to your staff. We however advise that you do not have permission to use Michael's name in their advertising or promotional material as to be endorsing your product. Thank you again. We look forward to working with you again in the near future.
Mike B.
the flight and service was great.
Ted T.
The Executive Car Service setup was a TOTAL disaster and almost ruined my trip. Chris Fink is awesome, but this man in Jersey was an absolute disgrace. Very disappointed with that firm. The crew stellar. Better than outstanding. I was blessed to have them transporting me on thus very important day trip. Chris' follow-up and communication was outstanding. He is Top-Notch.
John N.
I booked a flight for my good clients and amazing service from pre departure to arrival. Friendly staff and always easy to reach. My clients left sunglasses in the plane and they are already on their way. I will use you for sure again. Thanks again.
Peter E.
You can not improve on perfect !!
Jason Bercan
Its always a pleasure working with Stratos Jets. I work with Joel and Kerry a majority of the time and my experiences have been great. The communication is clear and we work through every scenario available to provide the right aircraft for each mission. I look forward to continued growth of our relationship together.
Chuck A.
It was a perfect flight!
David R.
Dave R.
We have used another broker and they too have been very good. I have enjoyed the two trips that I have booked with you and I have booked a third next month
Dave R.
You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don't know if I will use it depending upon cost as this next one is purely personal. But I would like to.
Ron C.
While this was the first time between these two cities, we may take this route frequently in the future.
Sarah S.
I had an exceptional time with outstanding service and crew!
Larry B.
This was a fantastic trip and our family will remember the rest of their life. Wife says it is the only way to travel via air. Everything was handled perfect
Christina H.
Kevin is great to work with. I'll call him again. the aircraft crew were great. Thank you for making this trip so easy for us.
Judy M.
Kerry absolutely gets an A+ in customer service. Very well run jet service company.
Gary C.
Hire more people like Kevin Bales. If you ever fire him he can work for me. Great job.
Robert E.
Toilet paper, Pillows and blankets
Rich B.
As a part 135 operator, I have been doing business with Stratos Jets since it was founded by Joel Thomas in 2006. Since the first trip I could tell they were a different type of Jet brokerage. Joel and his team of aviation advisors have always conducted themselves with the highest of standards and partnered with platinum operators like us to give their customers a luxurious private jet experience. Thank you for a decade of partnership and excellence. Thank you for your friendship! Rich Brennan VP of Sales
Daniel S.
None, Ricky Gomulka takes care of everything, and I honestly like dealing only with him everytime I call. Very hard working and goes over and beyond for me.
Rose D.
It was excellent in every respect
Matteo G.
Stratos takes the complicated process of private air charter and makes it simple. They have helped me through the process and Joel even turned down my offer for purchasing a Pre-paid Jet card because he advised that it would not be a good fit for my home airport and family lifestyle. I shortly became a client after that because that experience was indicative of the company's overall honesty and great ethos. We have Chartered with Joel on multiple occasions and always get the the 3Gs of private air travel - Great Safety, Great Plane & Great Price. Stratos is a great company and they put your safety 1st and make the process easy. You can text or call them at anytime and their response time is amazing. You truly feel special. Flying on chartered planes is something we really value and keep very personal and discrete. Joel assists us in keeping the experience special and within our schedule and budget. I recommend Stratos to friends who have jet cards, fractional ownership and 1st timers alike. If you are considering charter, the 1st call to make is to Stratos. They never pressure you and value the relationship. I can not say enough about this team - A great experience!
Angie M.
Garrett is fantastic to work with. He is kind, responsive and you can tell he really cares about his customers. I worked with a different company on our way to our destination because Garrett could not find a plane. The agent at that company did not compare favorably to Garrett. I would highly recommend Garrett.
Chief Pilot
As always, the folks at Stratos Jet Charters did an outstanding job responding to a short-notice requirement for supplemental lift for our flight department. Their staff is always focused on the customer needs and preferences. Through their proven performance, they have become my "go-to" solution when the need arises.
Henry N.
WE were told to go to First Aviation Services terminal at Teterboro but our plane was at another terminal so we wasted over 45 minutes trying to find our aircraft and our agent was not at all helpful. In fact he told us someone was coming to pick us up and they never came and we had to find someone to help us get to the terminal our plane was located at. The agent asked us for our rental car info but when we landed in Naples the rental car was not at the terminal and we had to find a ride over to the other side of the air field to get our rental car. The flight was great but the handling of the pre and post flight were below normal and not what I am used to when I fly private.
Corey D.
Thank you for making this very easy for us!! I look forward to a long relationship with Stratos Jet Charter!!
Katherine C.
I would like to be able to track aircraft on internet.
Matteo G.
Isabella R.
We love Joel!
Guy S.
we are pleased with the pricing and servicing we are getting
Gerald W.
the flight was very nice thank you and we will do more with you
Steve B.
There is no way to improve on what Garett did for us in our time of personal tragedy. He responded with excellence, compassion, thoroughness etc. He went over and above for an absolute stranger in tremendous need. I can't say enough about the job he did. God bless Garett!!!
Mary B.
All good. I would like info on best, fastest way to charter jet for my next trip to India. I'm not wealthy, & run a small business. My work is only to benefit impoverished people internationally. My website is www.lesindiennes.com. I must travel regularly to India yearly for my business. I wonder if your company alo cares about these people? Is it possible to use your services for this business travel? Can you advise me to a NY company that is more suitable to my needs. I answered your questionnaire. I look forward to your advice, & to learn how much your co. Is concerned with the plight of these people's? Best Mary
Don S.
As a several time repeat customer, I highly recommend Stratos!
David R.
We had a great experience. Our normal broker is equally as professional and good. So we would be happy to try you again as we would our previous broker.
Joel M.
Since it was my first charter I have no comparisons
Joel M.
My only complaint with Stratos is that Initially, I did not received the lowest price quote.
Michelle F.
Chris was SUPERIOR - great customer service on his behalf. Most certainly will contact him directly for next charter flight. Thank you.
Cathy W.
No improvements needed.
David R.
We were on a commercial flight from Detroit to Salt Lake City when part way into our flight we got notification from Delta app that our delay was going to cause us to miss our connection. We were on a long weekend for MLK to go skiing in Lake Tahoe. We were going to be rescheduled the following day, thus missing half of our vacation. I had email only, and emailed Garett asking if they had an operator in SLC who could get us to Tahoe that evening. Within 20 minutes he came back with two quotes. By the time we landed he had set up the flight, emailed me the number to the shuttle to get from Delta terminal to the private terminal, and did it all for a great price. To throw things off even more, we were set to fly to Tahoe, but Delta somehow got our bags on the flight to Reno that they said we couldn't make. So at the last minute we changed from Tahoe to Reno for a destination. By the time we took the shuttle to the FBO our flight plan was set and we took off within 10 minutes. It could not have been more seamless. It literally saved our vacation. Time is the most precious resource we have and time with family is even more precious. Our daughter is a senior and this is one of the last trips we'll have with her; it meant a lot, and Stratos savings our vacation, allowing us to create memories, means all that much more. Thank you!! Dave
David C.
The only glitch was the catering from New Orleans to Las Vegas. I don't know how you could correct the issue, but we didn't receive exactly what we ordered -- plus, they did not provide us with utensils, plates and napkins.
Daniel S.
None that I can think of
Etta G.
Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.
A. A.
We have used Stratos on several occasions for Business and Personal use. The staff and service is superior. We would highly recommend Stratos to or Business Partners, Family and Friends.
Ted S.
The Stratos team has always been highly professional, accommodating and easy to work with to plan and execute our trips. Additionally, their commitment to safety and utilizing experienced crew members puts us at ease to know every trip we book is not only enjoyable but very safe. Couldn't recommend them more!
Valerie W.
Its always a pleasure to work with Mark and Stratos!
John P.
on the way down, the pilot was nervous, which made a couple of my guests worry...
Michael Aaby
It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.
Diane H.
Simon was Great. There is nothing that cold have been better.
Anita E.
I do not know what more anyone could have done. The service was nothing short of amazing from everyone involved. The trip was for my ailing mother to attend my brothers wedding. If it had not been for all of you this would not have been possible, and for that we are truly greatful!
Randy A.
Nothing. Meagan Brower was outstanding! She was very informative and kept me updated on every aspect of the trip
Dave P.
Passenger stated that the jet's interior was shoddy and showed that the jet wasn't well taken care of. Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same.
Jenna D.
Since day one, Joel and his team have been providing us with great customer service and always meet or exceed our needs. They are impeccable in their constant communication, which includes everything from quotes to flight status, and all in between. They are very accommodating to all requests, even the last minute ones. Sarah with trip support has carefully and flawlessly helped with all requested travel arrangements, from car rental to car service. It is hard to find a company these days that is genuine and understands the importance of truly great customer service, and this company and all members of the team, have this! It is very refreshing. I would recommend this company to anyone who has ever thought about trying Jet Charters or has done so for years, it will be a change for the best!
Justin M.
Peace of mind!!! My family and I just completed our first charter on a private jet with Stratos. My wife and I have been on a few of our friend’s charters before and I fly regularly on my company's aircraft but this was the first charter of our own. Stratos and specifically Joel Thomas made my wife and I feel that we were in great hands throughout the planning, selection and ultimately flight process. Family loved it!!! Great experience.
Daniel S.
None, excellent service
Dr. T
We can't speak highly enough of our experience with Stratus Jet Charters. From start to finish they were very professional, responsive and caring. We look forward to the opportunity of using Stratos Jet Charters for our next adventure.
Tim L.
We were thoroughly impressed with all aspects of these operations. If at all possible, a method to protect the identity of passengers might be developed (whereby TSA rules are still met). If such a method already exists, my clients would appreciate knowing the details.
Dave R.
You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don't know if I will use it depending upon cost as this next one is purely personal. But I would like to.
Christine L.
Great trip! Keep us informed of empty legs to Aspen