What was once one of the slowest tourist seasons in Key West is now one of the busiest. Thanks to a group of locals, Fantasy Fest was created in 1979 to draw more visitors to the Key West location. Since its inception, tens of thousands of people have been in attendance, eager to take part in the 10-day street party.
2024 marks the festival’s 45th year of existence, and this year’s Fest is set to be one of the best. With a theme of “It’s a 90’s Neon Cosmic Carnivale!,” expect thousands of people in bright colors and wide smiles.
Although there are a few family-friendly events, Fantasy Fest is mostly catered toward adults. From nudity to alcohol, this is probably one trip where you may want to consider leaving the kids at home.
When you charter a private jet with Stratos, you can get the Fantasy Fest party started at 40,000 feet before you even arrive in Key West. While the schedule for Fantasy Fest’s landmark 45th anniversary has yet to be set, the most anticipated events of previous years include:
The Royal Coronation where the King and Queen of Fantasy Fest are crowned at a 3-course sit-down dinner
That Arena Rock Show on the Sunset Pier
Zombie Bike Ride from East Martello to Downtown Key West before the official after-party
Heroes & Villains 5K where participants dress as their favorite hero or villain
Bud Light Fantasy Fest Parade where the more than 70,000 partiers come together on Duval Street
Recommended private jets for your charter flight to Ket West
When you fly with Stratos, you unlock access to our worldwide network of safe and luxurious aircraft. No matter where you're coming from, we're sure to find the right aircraft for your trip to Fantasy Fest.
The Key West International Airport (EYW) is one of the best locations to fly into when arranging private jets to Fantasy Fest. Its central location makes it a popular destination for partygoers in October. If you prefer taking a drive on the Overseas Highway, the Fort Lauderdale Executive Airport (FXE) or Opa-Locka Airport (OPF) are great options as well.
Are you looking to experience the adult fun of Fantasy Fest? Stratos Jets can arrange private jets to Fantasy Fest in Key West on your behalf. Plus, when you fly with us, our Trip Support Team can have a pre-arranged car and driver waiting for you at the airport.
Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.
4.5/5(22)
4.7/5(25)
4.8/5(568)
4.8/5
566 Reviews
4.7/5
25 Reviews
4.5/5
22 Reviews
5/5
4 Reviews
Overall rating (4.89 out of 5) Based on 673 reviews from our trusted Jet Charter reviews
Adam G.
51508/17/2017
Was a great experience. Joel got everything done within a few hours while we were in Europe. Great people. Great service.
Karen P.
51510/28/2020
Hassle free travel! Everyone is helpful an kind.
Patricia G.
51509/12/2017
Joel was a delight to work with arranging our flight from IRMA. Very professional and accommodating. I would definitely use him and your company again and refer others to you. The flight was fantastic with very nice pilots, James Briggs and Thomas Sommers. We were not the typical passengers as my husband has Alzheimer's and is wheelchair bound. Thanks for everything!!!
JON MARTIN
51512/22/2020
""
Bill P.
51511/01/2021
Simon and your team made our overall experience excellent. The total process start to end was well done.
David R.
51503/20/2014
We had a great experience. Our normal broker is equally as professional and good. So we would be happy to try you again as we would our previous broker.
Carol K.
51504/02/2018
Competitive pricing and unbelievable customer service, from inquiry to post flight. They make it happen and make it easy. I will not competitive shop again because I have found the best price and service with Stratos.
Debbie Parker
51505/05/2021
Your team was easy to work with and the clients were great. We look forward to working with you again. our trip # was Z0HQZZ
Marci Steenson
51503/24/2023
very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team.
Joel, you have put together a great group. It was nice working with you, it's been a long time.
Amy P.
51512/15/2023
Anthony is the best. It's always hectic trying to get the details right and he stays on top of it so I don't have to!
Lynda K.
51501/01/2022
Our original plane had maintenance issues and we were upgraded to the only plane available. It was such a beautiful ride, we upgraded for our return trip. Everyone at Stratos is professional, customer oriented and a pleasure to deal with. I will continue to use their service.
Renee W.
51503/23/2020
Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.
Valerie W.
51510/28/2015
Stratos continues to exceed my expectations!
Adam W.
51510/05/2017
Our company jet had a mechanical problem and we had a very important meeting that our passsengers had to make. Joel was able to locate and reposition an airplane for us in a matter of two hours. Our passengers were able to make their meeting and were very pleased with the aircraft/crew that was selected. Good work.
Gary C.
51507/24/2012
Hire more people like Kevin Bales. If you ever fire him he can work for me. Great job.
Craig O.
51510/28/2019
We are very happy with Stratos and will contact again when we return to our summer home next May. The fuel stop in Charleston was not scheduled but we understand that depends on the winds. Burlington Vermont to Fort Myers Florida is near the range list of a 400XP
John P.
51502/19/2014
on the way down, the pilot was nervous, which made a couple of my guests worry...
Viviana R.
51501/19/2018
The team was very happy with with the plane,crew and experience on Jan 17th. We are looking forward to working with Stratos Jets in the future.
Luis F
51504/13/2017
No changes are needed, we were very pleased.
Shirley M.
51504/13/2013
Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.
Scott J.
51507/18/2019
Yes I enjoyed it they was very easy to work with and did what they said they were going to. I would recommend to other people
Luis R.
51508/31/2020
Excellent service from Anthony all the way around. Quick response for a last second booking, great follow-up and great online itinerary management service.
Debbie D.
51506/29/2023
Came through for me in the clutch! Sanity saving charter ;-)
Dayne W.
51504/20/2023
Last minute decision to fly private. Daniel was incredible to work with on my travel. Would highly recommend Stratos!!
Jeff P.
51510/14/2021
As always, Stratos has the best selection of aircraft and crew. Zach is amazing to work with.
Bryce B.
51503/01/2018
Wonderful!
Plan to do it again.
My wife and I had no idea that such a level of GREAT service was available.
Michael Q.
51507/31/2023
Daniel is professional and engaged throughout the entire trip. From booking to wheels down.
Jonathan G.
51502/21/2021
we will, repeat, refer, and appreciate, thank you.
Kim V. N.
51507/03/2022
Always a great experience. Amazing communication and expert service
William S.
51502/26/2018
Pre trip work up seemed very professional. Crew had plane positioned on time and assisted with loading. Just my wife and I and two dogs. It was the dogs first flight so we had some concerns but the crew did a great job in getting them aboard and settled down. flight was uneventful and all worked as planned. No issues at all. Very good
Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank
Joel Thomas: Hi William! Thanks for the opportunity to serve you and your wife. We are always grateful when our clients take the time to offer feedback. We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said: "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change. Its actually very common." Looking forward to working with you all again soon! All my best
Jim M.
51511/01/2021
The full experience was seamless and efficient. Our requests were handled immediately and to our full satisfaction. The administration, equipment and crew were all top notch.
Jeff B.
51503/20/2020
Glenn was a fantastic resource who provided a comprehensive set of alternatives options, and was very proactive from the booking time to wheels down on arrival, very impressed
John Westbrook
51511/21/2024
Team, We were advised the flights went well and the passengers were happy.
Eric Sanchez
51503/21/2023
I love the team and especially working with Kerry. Always a pleasure
Michael S.
51509/22/2021
Zach, I just wanted you to know that the gift basket did arrive. I haven’t seen it as I am out our home in the Hamptons, but my wife says that it’s beautiful. Also, I just wanted to thank you for a job extremely well done for me and my family. I too work in a service business and have always mentored our staff on how important it is to serve our clients with passion and zeal, to always be their advocate. You have learned those lessons well for so early in your career. So, many thanks. I’m sure that there will be a “next time” for my family (private air travel is addictive, as you probably know. Until our paths cross again . . . Michael
Steve B.
51506/23/2022
Glen and his team took care of all of our needs, from the flight to the car that picked us up at our destination. Nothing could have been more convenient and top rate!
Gary C.
51510/02/2017
I was thouroughly impressed with the professionalism of the Broker Joel, the flight organizer Sarah and the crew on both legs. The aircraft was clean, in good shape and right on time. The crew was friendly and professional to me and my guests. Two small issues were getting a tail number on less than 12 hours that made getting our rental cars more complex than necessary and more significant was being notified by our bank that you tried to bill my flight a couple times when I paid in full prior to first leg. All in all I would use them again but would encourage one contact who checks in daily a few days prior to flight rather than me having try to figure out who to call when it looked like a couple problems were coming up.
Kevin D.
51503/01/2017
Great service. Responsive and thorough.
Peter E.
51510/14/2014
You can not improve on perfect !!
Gary C.
51502/07/2018
This was a last minute medical request. Joel, who I have worked with in the past took time away from his vacation to assist me with a fight that met my needs exactly. He’s friendly and professional and a credit to any organization!
Marc G.
51512/21/2021
Never left a review in our life but for the amount of money spent - really left a sour taste in our mouth. Complete lack of organization with plane in wrong FBO for departure, $1,000 rental car at wrong airport on arrival, just not nearly the level of service expected when spending over $10K for an hour and half hop -
William B.
51506/03/2021
Glenn and the team constantly exceed expectations. Nothing is too much bother. Every detail is taken care of. The crew and operators are always well briefed. Thanks team!
Duane I.
51510/28/2020
Experience with Stratos was fine. Flight crew was both professional and personable. Aircraft was in top shape.
Ray E.
51504/14/2019
I would recommend Stratos Jet to friends, we plan to try the service again soon.
Al M.
51501/01/2019
Pilots were terrific, polite, and kind.
Desiree B.
51508/19/2021
Zach, was phenomenal from beginning to end! What was taking me a half-day to do Zach was able to complete efficiently in a few hours. He periodically made the process as smooth as possible, not to mention giving hourly updates. I would say that Stratos has a customer for life. Zach enjoys and loves what he does and it shows in his work ethic! Thank you!
Nathalie R.
51506/12/2021
We needed to book a same-day plane for employees and tools to provide urgent assistance to a customer. Zach was effective, proactive and cooperative in providing a solution, precise information and updates. Would recommend Stratos Jet anytime! Thank you!
Jacy J.
51503/01/2018
Joel was great to arrange a flight for us last minute. He kept me updated through the process/flights. We would love to work with Stratos again.
Paula D.
51512/30/2020
I have not arranged or travelled by private jet except to Lanai in Hawaii. My husband and i usually fly first or business so to ensure a good service and safety i contacted 4 brokers to ask for quotes, Randy Schuette provided more than a quote, he explained the whole process and his reassuring knowledge and attention to detail was the reason i used Stratos. The trip advisory team were then very informative, and responsive. The plane was beautiful and the pilots were very friendly. I would definitely recommend Stratos and look forward to using your services again.
Carol C.
51512/21/2021
As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.
Carol - Thank you for bringing this to my attention and you are certainly right. The ball was dropped. I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed. Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity. I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call right now and we can get you on your way to the destination of your choice! Talk to one of our air chater argents now by calling (888) 593-9066 or by emailing [email protected]
How do I choose the right aircraft for my mission?
As charter brokers, we do more than simply book your charter flight. At Stratos Jets, our air charter associates are highly trained personnel capable of matching our clients with the appropriate aircraft for their travel needs. Once we determine how many passengers you’re travelling with and how far you’re flying, we can determine which category of aircraft you require. There are many options available. The most common aircrafts hired for private charters include:
Cessna’s Citation X
Gulfstream’s G650
Bombardier’s Global line
After that, we can help you narrow down the selection of recommended aircraft based on budget, desired cabin amenities, airport requirements, luggage capacity, as well as aircraft age and performance capabilities.
Staying Safe in the Skies
At Stratos Jets, air charter safety is our number one concern. One of our key policies is to increase consumer education. This ensures our clients are able to make informed decisions. We also work with our aircraft providers to ensure their safety training programs meet and even exceed our air charter safety requirements. To make this happen, Stratos Jets is an ARGUS Certified Broker. This means that our brokerage firm is:
Committed to the best industry practices
Adhering to all applicable safety regulations
Maintaining the appropriate insurance coverage required
Are there additional costs per private jet rental passenger?
There are no additional costs per passenger. At Stratos Jet Charters, we base our private jet rental prices per hour, not per guest.
The Stratos Pricing Estimator
If you would like to estimate the cost of a private jet charter, use our Stratos pricing estimator page. It lists the most common estimates based on destination and aircraft type. And you can always enter customized data to get an estimate for a specific destination.
Additional Concierge Charges
We do charge for some of our additional concierge services, such as in-flight catering and entertainment, hotel bookings and ground transportation. We know our clients’ time is precious, so we offer the value and convenience of “one-stop-shopping” through our Trip Support team. When you book a flight with Stratos Jet Charters, we can take care of all the logistics, including booking hotels, meeting spaces, limousines and tickets to special events. That way you can relax, and enjoy your trip.
Empty Leg Charters
Also, since we charge per hour, not per passenger, there are travel bargains to be found with our Empty Leg Flights. Many of our private jet rental flights are one-way, and then we need to move the aircraft to a new destination. To reduce the costs of flying an empty aircraft, we offer discounts to travelers with flexible itineraries. Clever passengers will sometimes split the cost with their fellow travelers, thereby reducing the cost for everyone on the flight.
Can I make last-minute changes to my itinerary?
If your plans need to change, we will do everything in our power to accommodate the changes. One of the benefits of hiring Stratos Jet Charters is that we have much more flexibility than commercial airlines and can provide many more air charter services.
We have two teams that can help you. Here is a brief description of each:
Charter Sales Agents
This is the initial contact team. They evaluate your travel needs to identify the appropriate aircraft type for your travel plan. Pricing is determined by aircraft availability, its position related to the intended departure location and the position of where the aircraft needs to be after performing the customer’s flight.
Trip Support Team
Once the aircraft has been selected, Trip Support works with the customer, the air carrier and all concierge service providers to organize all of the travel details. Trip Support is responsible for coordinating:
Departure time
Departure and arrival at the Fixed Base departure location
Ensuring assigned crew members meet Stratos experience requirements
Making sure the insurance is current and everyone is protected
Coordinating all concierge services
In reference to last-minute itinerary changes, any changes would go through the Trip Support Team.
Our customers often have demanding flight itineraries that can change quickly. They’ve come to appreciate knowing there’s an entire team of people focused on organizing all the details of their trip. Stratos Jet Charters wants to provide our clients with consistently outstanding air charter service and an impeccable safety record.
Are you ready to book your Can I make last-minute changes to my itinerary? charter flight yet?
Our friendly, expert air charter agents are here to answer questions or start your quote today. Don`t wait, call now and we'll get you on your way to your destination!
Adam G.
Was a great experience. Joel got everything done within a few hours while we were in Europe. Great people. Great service.
Karen P.
Hassle free travel! Everyone is helpful an kind.
Patricia G.
Joel was a delight to work with arranging our flight from IRMA. Very professional and accommodating. I would definitely use him and your company again and refer others to you. The flight was fantastic with very nice pilots, James Briggs and Thomas Sommers. We were not the typical passengers as my husband has Alzheimer's and is wheelchair bound. Thanks for everything!!!
JON MARTIN
""
Bill P.
Simon and your team made our overall experience excellent. The total process start to end was well done.
David R.
We had a great experience. Our normal broker is equally as professional and good. So we would be happy to try you again as we would our previous broker.
Carol K.
Competitive pricing and unbelievable customer service, from inquiry to post flight. They make it happen and make it easy. I will not competitive shop again because I have found the best price and service with Stratos.
Debbie Parker
Your team was easy to work with and the clients were great. We look forward to working with you again. our trip # was Z0HQZZ
Marci Steenson
very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team. Joel, you have put together a great group. It was nice working with you, it's been a long time.
Amy P.
Anthony is the best. It's always hectic trying to get the details right and he stays on top of it so I don't have to!
Lynda K.
Our original plane had maintenance issues and we were upgraded to the only plane available. It was such a beautiful ride, we upgraded for our return trip. Everyone at Stratos is professional, customer oriented and a pleasure to deal with. I will continue to use their service.
Renee W.
Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.
Valerie W.
Stratos continues to exceed my expectations!
Adam W.
Our company jet had a mechanical problem and we had a very important meeting that our passsengers had to make. Joel was able to locate and reposition an airplane for us in a matter of two hours. Our passengers were able to make their meeting and were very pleased with the aircraft/crew that was selected. Good work.
Gary C.
Hire more people like Kevin Bales. If you ever fire him he can work for me. Great job.
Craig O.
We are very happy with Stratos and will contact again when we return to our summer home next May. The fuel stop in Charleston was not scheduled but we understand that depends on the winds. Burlington Vermont to Fort Myers Florida is near the range list of a 400XP
John P.
on the way down, the pilot was nervous, which made a couple of my guests worry...
Viviana R.
The team was very happy with with the plane,crew and experience on Jan 17th. We are looking forward to working with Stratos Jets in the future.
Luis F
No changes are needed, we were very pleased.
Shirley M.
Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.
Scott J.
Yes I enjoyed it they was very easy to work with and did what they said they were going to. I would recommend to other people
Luis R.
Excellent service from Anthony all the way around. Quick response for a last second booking, great follow-up and great online itinerary management service.
Debbie D.
Came through for me in the clutch! Sanity saving charter ;-)
Dayne W.
Last minute decision to fly private. Daniel was incredible to work with on my travel. Would highly recommend Stratos!!
Jeff P.
As always, Stratos has the best selection of aircraft and crew. Zach is amazing to work with.
Bryce B.
Wonderful! Plan to do it again. My wife and I had no idea that such a level of GREAT service was available.
Michael Q.
Daniel is professional and engaged throughout the entire trip. From booking to wheels down.
Jonathan G.
we will, repeat, refer, and appreciate, thank you.
Kim V. N.
Always a great experience. Amazing communication and expert service
William S.
Pre trip work up seemed very professional. Crew had plane positioned on time and assisted with loading. Just my wife and I and two dogs. It was the dogs first flight so we had some concerns but the crew did a great job in getting them aboard and settled down. flight was uneventful and all worked as planned. No issues at all. Very good
Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank
Joel Thomas: Hi William! Thanks for the opportunity to serve you and your wife. We are always grateful when our clients take the time to offer feedback. We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said: "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change. Its actually very common." Looking forward to working with you all again soon! All my best
Jim M.
The full experience was seamless and efficient. Our requests were handled immediately and to our full satisfaction. The administration, equipment and crew were all top notch.
Jeff B.
Glenn was a fantastic resource who provided a comprehensive set of alternatives options, and was very proactive from the booking time to wheels down on arrival, very impressed
John Westbrook
Team, We were advised the flights went well and the passengers were happy.
Eric Sanchez
I love the team and especially working with Kerry. Always a pleasure
Michael S.
Zach, I just wanted you to know that the gift basket did arrive. I haven’t seen it as I am out our home in the Hamptons, but my wife says that it’s beautiful. Also, I just wanted to thank you for a job extremely well done for me and my family. I too work in a service business and have always mentored our staff on how important it is to serve our clients with passion and zeal, to always be their advocate. You have learned those lessons well for so early in your career. So, many thanks. I’m sure that there will be a “next time” for my family (private air travel is addictive, as you probably know. Until our paths cross again . . . Michael
Steve B.
Glen and his team took care of all of our needs, from the flight to the car that picked us up at our destination. Nothing could have been more convenient and top rate!
Gary C.
I was thouroughly impressed with the professionalism of the Broker Joel, the flight organizer Sarah and the crew on both legs. The aircraft was clean, in good shape and right on time. The crew was friendly and professional to me and my guests. Two small issues were getting a tail number on less than 12 hours that made getting our rental cars more complex than necessary and more significant was being notified by our bank that you tried to bill my flight a couple times when I paid in full prior to first leg. All in all I would use them again but would encourage one contact who checks in daily a few days prior to flight rather than me having try to figure out who to call when it looked like a couple problems were coming up.
Kevin D.
Great service. Responsive and thorough.
Peter E.
You can not improve on perfect !!
Gary C.
This was a last minute medical request. Joel, who I have worked with in the past took time away from his vacation to assist me with a fight that met my needs exactly. He’s friendly and professional and a credit to any organization!
Marc G.
Never left a review in our life but for the amount of money spent - really left a sour taste in our mouth. Complete lack of organization with plane in wrong FBO for departure, $1,000 rental car at wrong airport on arrival, just not nearly the level of service expected when spending over $10K for an hour and half hop -
William B.
Glenn and the team constantly exceed expectations. Nothing is too much bother. Every detail is taken care of. The crew and operators are always well briefed. Thanks team!
Duane I.
Experience with Stratos was fine. Flight crew was both professional and personable. Aircraft was in top shape.
Ray E.
I would recommend Stratos Jet to friends, we plan to try the service again soon.
Al M.
Pilots were terrific, polite, and kind.
Desiree B.
Zach, was phenomenal from beginning to end! What was taking me a half-day to do Zach was able to complete efficiently in a few hours. He periodically made the process as smooth as possible, not to mention giving hourly updates. I would say that Stratos has a customer for life. Zach enjoys and loves what he does and it shows in his work ethic! Thank you!
Nathalie R.
We needed to book a same-day plane for employees and tools to provide urgent assistance to a customer. Zach was effective, proactive and cooperative in providing a solution, precise information and updates. Would recommend Stratos Jet anytime! Thank you!
Jacy J.
Joel was great to arrange a flight for us last minute. He kept me updated through the process/flights. We would love to work with Stratos again.
Paula D.
I have not arranged or travelled by private jet except to Lanai in Hawaii. My husband and i usually fly first or business so to ensure a good service and safety i contacted 4 brokers to ask for quotes, Randy Schuette provided more than a quote, he explained the whole process and his reassuring knowledge and attention to detail was the reason i used Stratos. The trip advisory team were then very informative, and responsive. The plane was beautiful and the pilots were very friendly. I would definitely recommend Stratos and look forward to using your services again.
Carol C.
As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.
Carol - Thank you for bringing this to my attention and you are certainly right. The ball was dropped. I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed. Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity. I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.
President and CEO