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Stratos Charter Jets Reviews
Find out what customers of Stratos Jets have been saying about our charter flight service. If you’ve had a great experience chartering a private jet with Stratos, we would love to share your personal testimony and review with everyone!
Excellent
Overall rating ( 4.9 ) Based on 762 reviews from our trusted Jet Charter reviews
Our Review Policy
Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.
Renee W.
03/23/2020
Safe, last minute travel
Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.
Paul L.
03/22/2020
Emergency trip to leave Anguilla
Stratos responded to our request for a flight to leave Anguilla before the flights in and out were stopped. We called Thursday night for a flight on Friday (borders closed at midnight Friday). Response was great ! All aspects ...the agent (Glen) kept in constant contact making sure of all the details with constant updates. The pilots ...Brian and Richard were great...real pros and very friendly. Made sure our flight was comfortable and safe.
Al W.
03/21/2020
Flight from Naples Florida to Toronto Canada
The experience was first class , the booking was very easy , everything was extremely well handled, would recommend this to anyone [who can afford it], flight was smooth as silk, excellent comfort ,everyone was extremely helpful, beyond my expectations,.... would love to travel like that all the time [I wish]!! Thanks for an experience to remember!!
Jeff B.
03/20/2020
Highly Responsive and Professional
Glenn was a fantastic resource who provided a comprehensive set of alternatives options, and was very proactive from the booking time to wheels down on arrival, very impressed
Al W.
03/20/2020
Florida to Toronto during Virus threat, avoiding all crowds !!
Absolutely wonderful,....would recommend this to anyone [if they can afford it], real value….worth every penny!! Absolute comfort,.. courteous,... simple booking,...true luxury,.....best possible trip home from Florida !!
Susan D.
03/16/2020
Perfect experience
Simon makes everything easy. He gets back to you immediately and efficiently!! The plane was gorgeous. All in all a perfect experience.
Joe Stephenson
03/16/2020
Merlin One AUS-ORL Citation III 650
Always a pleasure to work with you all. Please let me know about the app you've developed. Thanks, Joel. Sincerely, Joe Stephenson Merlin One
Tim K.
03/08/2020
Everything was perfect.
Joel and his team did a great job as always!!
Tim S.
03/01/2020
Excellence with world class customer service
The experience was perfect throughout from initial contact through final payment. Our flight was a last minute family emergency and the folks at Stratos Jets made every effort to get me and my family home as quickly and safely as possible. I cannot thanks them enough for caring about our situation.
Matteo G.
02/26/2020
ALWAYS a great flight with Stratos Jets!!
A big thanks to Joel and his team as always. The trips were both excellent and every detail was handled from adverse weather upon arrival to a last minute departure day change, Stratos always is so responsive and communicates everything clearly. We love our trip support team and they ensure that travel with our two young children is always planned for and enjoyable. The value that Stratos brings breaks down as follows: 1. It starts with their online marketplace 2.market and equipment knowledge to assist you in your trip planning to the best possible plane and choices of airports to best serve your needs and schedule 3.Aviation marketplace knowledge which ensures the best operator for your needs (always fully insured and Argus Gold or Plat) with great planes 4. trip support and seamless process from ground transport and catering to wheels up/ down This is the best, easiest and turnkey as you can get in the Private Jet marketplace.
Paul A.
02/23/2020
Professional
Easy booking/cost effective/always takes care of all problems
Larnell B. E.
02/19/2020
Everything was seamless
From the first email until the time we were wheels down in St. Thomas, the responsiveness, service, professionalism and attention to detail were exceptional. There is absolutely no chance I will ever use anyone else and I will be sure to share my experiences with my colleague’s here on Capitol Hill and in my professional and personal circles. A special acknowledgement to Glenn, for everything he did to make this a seamless business experience! Regards, Larnell Director, Travel, Security and Facilities,
Cathy L.
02/17/2020
Cost effective
Always there to take care of any problem that arise. Professional quality cost effective service
Cathy L.
02/17/2020
This trip went very smoothly
Would definitely recommend Statos Jets. Always know Kerry Hill is doing her best for us.
Kyle B.
02/12/2020
Amazing customer service!
This service was unmatched and couldn’t have been better!
Alexander Musgrove
02/07/2020
Fast and efficient
Sarah and Glen were awesome to work with to make the trip successful.
Dennis S.
01/31/2020
First Class private jet service
The flight was great. Kyle was easy to work with and very professional. The plane was very comfortable and our pilots were terrific! Great experience all around!
Gabriela Aslan
01/31/2020
Very friendly and coorperative Team
Working together with Stratosjets felt like working with my own team - very friendly and coorperative employees - loyal and trustworthy team - thanks a lot!
Kris V.
01/10/2020
Hi Joel and team
Jennifer said that last night was the best flight of her whole life!! I heard it was a brand new plane – lucky ladies of last night!! Thanks again for everything and I’m sure we’ll be working together again soon 😊 Kris
Tonio B
01/08/2020
First Class Travel & A Phenomenal Experience
We recently flew on an International flight to the Bahamas with Stratos and the whole experience was top notch. From the flight support & customer service to the pilots and overall flight experience, our trip through Stratos was absolutely seamless. We highly recommend them!
