New York City Marathon Private Flights

Karen O.

I have worked with quite a few different charter companies over the years and Stratos Jets has been the easiest to work with. I always work with Kerry Hill because she very professional, friendly, and is just down right awesome at her job. I often need last minute trips for my boss and she always gets back to me quickly regardless of what time of day it is. I truely feel she goes above and beyond to make sure every aspect of the trip runs smoothly and everyone is happy. I can't say enough about how much stress is taken out of booking these flights because I know Stratos and Kerry have everything I need covered.

Roxanne Stanley

We actually flew the flight in one of our jets for Stratos Jets customer. Joel was great at providing us passenger information and returning the paper work in a timely fashion.

Susan R. C.

Joel is always responsive and helpful when it comes to planning our trips. We love working with him and his team. Our flight was perfect, great crew, nice clean equipment and we took off and landed on time. Can’t speak highly enough about Stratos. They take the stress out of travel!

Rick D.

Great experience.

Mike S.

My family has flown with you dozens of times. Everything, from booking, to the flights, to the follow-up shows that you care about your customers. I would definitely recommend Stratos & have already done so.

Joe M.

great from start to finish!

Sean L.

Very fast quote ~ excellent pricing, strong safety rating. Trip was excellent.

Kim Krum

As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.

Jacy J.

Joel was great to arrange a flight for us last minute. He kept me updated through the process/flights. We would love to work with Stratos again.

Dave R.

You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don't know if I will use it depending upon cost as this next one is purely personal. But I would like to.

John L.

Probably to save on hotels for crew (Wisconsin would be cheaper than Toronto). Weather did not cooperate so cost us half an hour. Not the end of the world, but still an annoyance that could have been avoided.

Rich P.

All was just fine

Buddy P.

already recommended to a friend.

Chris M.

Mostly good. Registration process is painful and there was a little hiccup with confirmed time for departure but we made it work.

Peter E.

ABSOLUTELY PERFECT

Jeff R.

Garret has provided excellent service and is attentive and easy to work with. The pilots on this trip were EXCEPTIONAL at dealing with our needs and providing service with the passengers needs and schedule. Very high compliments to the whole team for this flight.

Jan Ansley

Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job. Any feedback you have would be greatly appreciated in return!

Elizabeth P.

When a US government permit didn't come thru for us in a timely fashion, Joel and the excellent carrier he chose were both exemplary in facilitating our trip.

Kelly O.

We really appreciated how easy it was to find and book the flight we needed. The booking agent was knowledgeable and offered great insight about the route and available aircraft. There was a good amount of communication between myself and Stratos in the days and hours before the flight. I felt confident when I arrived at the departure location even though this was my first time flying charter from that airport and first time with Stratos brokered flight. The aircraft and crew were helpful and efficient. Friends have asked about my experience flying with this charter and I have recommended them to use Stratos

Jessica Bullard

As a charter operator, it is hard at times to work with Broker companies to get all of the information we need quick and efficiently back and forth to each other. We had no issues at all in this case when working with Stratos Jets. The team got everything we needed to us in a timely manner and we were able to make the transaction very smooth. I hope your clients enjoyed their flight! Our pilots said they seemed pleased upon arrival. Looking forward to working with you all again!

Michael B.

Working with Christina was an absolute pleasure. Great communication through the entire process. Seamless end to end.

Colleen R.

All was excellent & stress free

Robert G.

Everything went perfect. great job. Yes I would recommend your company to my friends.

Shari G.

As the assistant who actually booked the trip and made the plans for my employer and her family, I must say that the experience was a new one for me. That said, the unfamiliar process was made much simpler thanks to the knowledge, expertise and patience of my rep, Christina Nesbit. She was extremely informative and helped thru each step of the process, reassuring me that the passengers were getting the most appropriate plane for their needs. I will double check to be sure there isn't any additional feedback I am missing, but to date I was told that the flight was a pleasurable one and they were appreciative and impressed that the President came to greet them pre flight as well. Thank you, Shari

Michael Turkal

Always great working with you guys!

Jim K.

Glenn and team were responsive and kept me apprised of the status of our flight, despite dynamic weather. Pilots were experienced and jet was on time and flight was smooth.

Teresa M.

Everything went off smoothly and everyone I worked with at Stratos was very patient and helpful. Our small group felt very special! What a treat and yes I’d recommend Stratos to anyone.

Steve R.

Good communication between Stratos and me regarding the jet being on site on ready for departure. Plenty of advance notice with the updates. This made my planning much easier.

Danielle P.

Excellent Customer Service booking and during the flight!

David B.

Great Job!!! My first time booking with Stratos Jets and from my initial contact with the company to landing at my destination, the experience working with this company was flawless. I'll definitely recommend and book with this company again. Thank you.

Scott E.

Steve always takes care of everything and gets me where I need to be, I do recommend Stratos

Gustavo Botura

Always great to work with you guys!

Michael Q.

Daniel is professional and engaged throughout the entire trip. From booking to wheels down.

Vicki B.

Ricky was awesome and everything went smoothly. I will certainly use your services again should a need arise. Thank you for everything!

Chip L.

Glenn and Stratos do a great job finding the right aircraft and keeping us up to date.

David A.

Picture perfect. If I had one small complaint it was the outbound plane had no water in the bathroom

Angie W.

I met Joel, years ago, when he first introduced me to Stratos Jet Charters during its start-up phase.  I was always very impressed on their marketing and honesty, as a broker.  Joel is very genuine and caring when it comes to his customers or the operators that he works with.  I know that Stratos Jets will not sacrifice safety for anything.  I know that he likes to treat everyone like they are part of the Stratos Jet family.  The trip planning process, from quote request to trip planning to  invoice, is seamless – they’ve thought of everything and continue to be ahead of the trend in our industry with the way they do things.  They think of everything!  In my opinion, Stratos Jet Charters set the bar for aircraft brokerage and I will always continue to look forward to working with them.

Earl S.

efficient, professional, on time , clean jet , capable and friendly pilots and superb agent

Scott B.

Great

Angel Hamilton

Great communication! We look forward to assisting with your future flights.

Shalana Pohlman

As always, you guys set a great example for what working with a broker should be like. :)

John L.

This trip was to return home from our 5.5 month winter sojourn in Florida. We had planned everything around this return date. Our cars had been shipped home that day. We had run down all the food. The cancellation occurred when we were out for dinner the night before the planned trip. We therefore did not find out about it until about 10pm. Anthony did a good job of helping with the recovery over the next hour. He responded instantly to almost every email. Unfortunately, because everything for ourselves and our fellow passengers had been planned around leaving on that particular day, we were very limited in our selection of recovery flights. As a result we paid an extra $7k+. Once that was settled and I had figured out how to get the extra money to you quickly enough, things went smoothly. When the flight was first booked (months ago) I had expressed some discomfort with the fact that the plane operator was so small and seemed to be focused on another business model. Anthony said that he had great experience with them and their reliability. It was unfortunate that my concerns turned out to be correct. As things have turned out, it now seems to me that I should be booking my flights right at the last minute, not rely on leaving on a certain date and, perhaps, even trying to catch an empty leg.

Rich P.

Yes to all.

Jaime D.

Plane was not clean. One pilot claimed to have a mask but never wore it, despite being told to. My booking with Stratos was clear and should have been obvious even if I hadn’t specifically asked for a clean plane and a masked crew. My wife and I neither ate (to not remove our masks) nor used the bathroom ( the unmasked pilot had to use the bathroom shortly after departure). By far our most uncomfortable air travel made worse by the fact that it was private.

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Thank you for bringing this to our attention.  I appreciate the feedback and opportunity for me to address this with the air carrier. I have contacted them and shared your experience with them.  Your health and safety is of the utmost importance to us.  While operating in this COVID-19 environment brings new challenges; sharing your experience, has allowed Stratos to identify opportunities to improve the customer experience by implementing several pro-active steps as well as additional QA requirements on the day of flight.  We sincerely appreciate our relationship with you and your willingness to help us get better every day! 

Soar Higher - Joel A. Thomas / CEO

Kris V.

Jennifer said that last night was the best flight of her whole life!! I heard it was a brand new plane – lucky ladies of last night!! Thanks again for everything and I’m sure we’ll be working together again soon 😊 Kris

ERIC SANCHEZ

Smooth across the board as always. Thanks for the trip.

Megan G.

Anthony is great to work with and always extremely responsive which is key when we have an AOG and need a charter quickly!

Shaundra G.

Great experience overall. Communication is always great and solving any unforeseen issues has always been a breeze.

Dennis R.

My daughter was the passenger and she enjoyed her experience. This trip was vital to make it possible to go to her residence in Germany.

Ron M.

Keep up the good work