Abbotsford, Canada Private Jet Charters

Paul G.

Always excellent customer service and flights!

Kerry O.

Glenn was great - very responsive. Would have given our experience 5 stars had the airport we intended to land (Ocean Reef) been secured when I paid the monies, instead of 3 days before our scheduled departure from HPN.

Michael D.

Stratos arranged a private jet to Toronto for me last minute. Everything went well and the Challenger 300 was very nice. Thank you

Eileen S.

We were very pleased with every aspect of our Stratos experience. Booking, follow-up, communication, and of course the flight itself.

Carol K.

Loved everything about our flight, thanks to the unbelievable service from Kerry and Sarah.  We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else. Kerry is a super rock star of customer service. Wow!

John L.

Probably to save on hotels for crew (Wisconsin would be cheaper than Toronto). Weather did not cooperate so cost us half an hour. Not the end of the world, but still an annoyance that could have been avoided.

Richard R.

You did a superb job, and the crew was first rate.  We will be back.

Guy D.

We had quite a number of issues booking this trip, which resulted in add'l work and follow up for me. As broker these issues should have been handled / caught prior to making a proposal. I believe I had to sign 4 different revised quote sheets for this trip! Also the final signed sheet stated we would land in LFMD on the return leg. Hence we booked transportation for pick up at LFMD. However flight landed in LFMN. This caused add'l stress and expense for no reason. I have only now seen that the last itinerary link showed an arrival at LFMN - but I never opened this one since all previous ones, including the contract reconfirmation showed LFMD. As for the aircraft itself: it was one of the oldest ones I have ever flown. The door / separation to the toilet / luggage area was broken (not the lock but the entire frame!) and the toilet was not accessible due to a lot of "stuff" (amenities, water bottles, etc.) being thrown in / stored in the area. Overall cleanliness was not superb either. Finally, the catering we requested was not available / not complete. Breakfast (eggwhite and sausage!!) was cold and wet and the fruitplatter had molded grapes; no ice bucket, nor champagne glasses were present. On the return leg, fruitplatter was nice but again no ice bucket nor champagne glasses were present. As a matter of fact, the soft drink container was not even replenished w new ice!! So overall - yes, we flew from A to B but the service experience was disappointing.

Stephen K.

Anthony, couldn't have been better. Elegant and effortless.  Delightful crew and immaculate plane.  Thanks for helping us with this and I am sure you will hear from us in the future. 

All the best,

Steve

Daniel S.

None that I can think of

Gary C.

This was a last minute medical request. Joel, who I have worked with in the past took time away from his vacation to assist me with a fight that met my needs exactly. He’s friendly and professional and a credit to any organization!

William P.

Stratos helped us make an amazing memory … I flew my elderly parents (90+ years old) from SC to PA for the day to spend time with our entire family. Everything from the planning, scheduling and coordination was seamless and went off smooth and in time. The pilots were so kind and gracious with my parents and made the 1.5 hour flight enjoyable. I must say at the heart of this entire experience was Kerry Hill of Stratos, she made it her mission to make this truly special, she went above and beyond… thank you so much Kerry & Stratos! All the best … Billy

James H.

Zak did a great job of meeting our needs and making it easy to respond to any issues. Would definitely recommend.

Laura Thomas

Team, We have always enjoyed working with your professional staff. Requests and communication regarding trips are always timely. We hope that we can continue working together to provide a great experience.

Jan L.

I think you are doing everything I could think of. I feel very comfortable and safe.

Julieta I.

Rio L.

As usual, Anthony made the entire experience wonderful. He was expeditious in finding options for our trip and maintained continuous communication. The flight and support he provided were excellent.

Eric Sanchez

Always great to work with you guys.

Adam S.

We had another great trip with Stratos. Booking was very helpful and provided us with a beautiful aircraft. The pilots were great and flight attendant was wonderful. We thoroughly enjoyed the trip. Thank you!

Stewart G.

Pilot did a terrible job of synchronizing the engines. It was bad enough at one point that the two guest passengers were worried we would need an emergency landing. I have flown on Hawkers for 15 years now and never had that experience. Crew was very nice, but the pilot needs some instruction. It was very disconcerting.

John K.

Zach was pleasant, knowledgeable, efficient and a delight to deal with. I have usually used another broker but Zach won the charter for your company Joel. Well done.

Matteo G.

As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!

ASG ASG

Good communication

Steve B.

There is no way to improve on what Garett did for us in our time of personal tragedy. He responded with excellence, compassion, thoroughness etc. He went over and above for an absolute stranger in tremendous need. I can't say enough about the job he did. God bless Garett!!!

Monika W.

My agent was wonderful. However, my scheduled flight time was changed due to the owner wanting to use their plane. This change resulted in my missing an engagement. No discount was given to me for my inconvenience. The lack of observance of a signed contract was shocking and frankly showed a lack of integrity. I expect monetary compensation.

Kelly Ferrese

It is always a pleasure working with the Stratos Jets team. Communication is always prompt and neatly organized. Thank you for your business. We look forward to our next trip together.

Tatiana S.

Joel got us a plane in less than 24 hours as we needed it for an emergency- thank you so much we are very grateful!

John U.

We enjoyed flying with Stratos jet perfect service big thank you to Glenn, very responsive very customer oriented

Daryl S.

Both the pilots were exceptional, professional, and very thoughtful. My father has limited mobility, and alzheimers , so the assistance from the crew was appreciated by all. Wonderful experience, i would do this again.

David S.

I can't think of anything that wasn't handled perfectly. We'd like to extend a special thanks to the crew who were extremely helpful in loading and unloading the equipment.

Rich L.

Everyone involved was courteous and helpful in getting a last minute emergency trip arranged. However, the premise for using your services was to be GUARANTEED ARRIVAL by a SPECIFIC TIME. Neither the departure nor arrival was anywhere close to what was promised. Hence, our reasons for hiring Stratos to take us became unnecessary and a wasted expense

Kim V. N.

From the ease of booking the flights and actual flights, it was effortless. I would definitely recommend Stratos to friends and use you again. Kyle was wonderful to work with, very helpful, and communicative. Both our flights were lovely. Staff was professional and courteous. All in all a great experience.

Ray G.

Class act from beginning to end!

Al M.

Pilots were terrific, polite, and kind.

Shari G.

As the assistant who actually booked the trip and made the plans for my employer and her family, I must say that the experience was a new one for me. That said, the unfamiliar process was made much simpler thanks to the knowledge, expertise and patience of my rep, Christina Nesbit. She was extremely informative and helped thru each step of the process, reassuring me that the passengers were getting the most appropriate plane for their needs. I will double check to be sure there isn't any additional feedback I am missing, but to date I was told that the flight was a pleasurable one and they were appreciative and impressed that the President came to greet them pre flight as well. Thank you, Shari

Rose D.

Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.

Robert W.

Excellent communication with Glenn. I would definitely recommend Stratos. Our aircraft was a newer model and very clean. Crew provided a nice experience.

Eric Sanchez

I love Kerry and the Stratos team. Easy to work with from top to bottom. Even on a Sunday!

Stefanie B.

My boss recently travelled to Europe for the entire month of August. During that time his jet had mechanical issues and could no longer fly where he wanted. He had about 12 flights left in his trip around Europe and Stratos Jet Charters, especially Heather Latch, saved our lives. They were able to accommodate 90% of the trips he wanted at the time he wanted. She really was a life saver for myself and my boss. I will definitely use Stratos Jets again and work with Heather any day of the week! They are magnificent!!

Earl S.

everything went very well in all areas.Thank you .

Terry G.

Katie was great on very short notice. Here is were the 5th star was lost: No on board bathroom and I was not told about it. I specifically asked about quality of safety and maintenance by operator and got incorrect information initially; although there was no apparent problem .

Jacob Irvine

See above.

Alfredo Olivares

It was great working with Joel he was involved from beginning to end in every aspect of the trip.  We look forward to many trips together. Thank you.

Tina O.

Yes, was a smooth process

Bruce M.

Great flight, great plane and great crew! Enjoyed it a lot and highly recommend Stratos Jets.

Rich P.

Yes to all.

Chris Hamblen

Zach and Leslie were very responsive and easy to work with.

Steve R.

Good communication between Stratos and me regarding the jet being on site on ready for departure. Plenty of advance notice with the updates. This made my planning much easier.

Sarah S.

I had an exceptional time with outstanding service and crew!

Matteo G.

Joel & His team are incredible! After many charters with Stratos they continue to impress. Joel personally met us at the aircraft, a beautiful Challenger, and ensured everything was perfect. The crew and plane were perfect and it was a perfect way to end our vacation. His crew always keeps our family's concerns first & foremost. Thank you again Stratos!