Detroit Private Jet Charter

Adam G.

Was a great experience. Joel got everything done within a few hours while we were in Europe. Great people. Great service.

Valerie W.

Its always a pleasure to work with Mark and Stratos!

Alexander V.

Despite the client having numerous questions and changing requests, from departure date, time, and arrival FBO, Steve was helpful, informative, and made the appropriate arrangements to satisfy the client 100%.

Chris M.

Mostly good. Registration process is painful and there was a little hiccup with confirmed time for departure but we made it work.

Rob O.

Yuri was wonderful!

Carmen Sadek

This flight was well managed with excellent communication with Joel. We had extreme weather conditions in OAK and Joel was open to correspondence past midnight local time to ensure all was not handled and decided morning of flight. We also appreciate Stratos Jets trust and confidence in following the lead of Axis Jet for moving their clients flight to the next day. We are looking forward to having many more successful flights with Stratos Jets.

Gary G.

Joel Thomas is knowledgeable and attentive. We always feel that we are getting the attention we need. The charters he has put together for us have been exactly how we wanted them to be. We have no hesitation in giving him our highest rating.

Lynda K.

The folks at Stratos are among the most client oriented firms I work with. They are prompt, polite and always do their best to accommodate me and my guests. Keep it up!

Joseph M.

Ditto!

Rose D.

Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.

Keith G.

Everything was lovely, no hiccups. One piece of advice, when travelling to Turks and Caicos, make sure you have a clear address for your destination. The customs officer held us for twenty-five minutes trying to figure out where we were staying. That was a little frustrating, but it all worked out. We will most definitely use Stratos for our next trip.

Paul L.

Stratos responded to our request for a flight to leave Anguilla before the flights in and out were stopped. We called Thursday night for a flight on Friday (borders closed at midnight Friday). Response was great ! All aspects ...the agent (Glen) kept in constant contact making sure of all the details with constant updates. The pilots ...Brian and Richard were great...real pros and very friendly. Made sure our flight was comfortable and safe.

Virginia D.

Always a wonderful experience with Stratos: great flight crew, excellent catering menu, comfortable plane.

Frances M.

Kyle Jones was terrific about answering all of my questions PROMPTLY. Stratos gave us the best price and was best about getting all info to us. I wrote to Kyle many times as I was extremely nervous about flying. He was always reassuring. Pilots were friendly and professional. Transport people wore masks and gloves and were kind. Plane was very clean and when I asked for more disinfectant wipes, I got them without being made to feel I was being too cautious. Take-off and landing were a pleasure as was the flight. The thunderstorm was scary but that was out of the pilots control

Kim L.

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

Jason Bercan

10 out of 10 every time!

Sean Cavanagh

Great platform, all trip information was readily accessible. Thank you for working with us on this one and keeping the itineraries flexible. No significant feedback otherwise, we look forward to the opportunity to assist with future operations!

Celine Lukic

The entire Stratos Jets support team is always a pleasure to work with. As an operator, we appreciate the exceptional communicativeness of the SJ team; Kyle Jones was excellent as our SJ contact for this trip. Payment for the trip is always prompt. Any and all information we need is provided and day-of support is phenomenal. We are looking forward to working with you again soon! -Flying Zebra Team

Cathy L.

I wasn’t able to do the survey that is being done by google as I don’t have a google email and don’t want to set up another email account to be spammed to death. However, if I could have done the survey, I would have given Stratos Jets very high remarks and the reason would be because of the dealings I have with Kerry Hill.  As I believe I told you when we met at the S&D last year, Kerry is the best and most considerate person I have ever dealt with from a Charter company.  Not only her flight following in which she keeps me posted on everything from beginning to end but also her attention to all the other details for the reservation such as needs of transportation for passengers, insuring that the catering is ordered and delivered.  She takes a lot of the weight and stress of my shoulders.  If ever I have a question, she is quick to get me the answers I need. In my opinion, she is a very valuable asset to your company.

Karl H.

Glenn was wonderful, the jet was clean and the crew was fantastic.

Kim L.

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

E. Z.

Simon Crhistian did a great job.

Jim K.

Glenn and team were responsive and kept me apprised of the status of our flight, despite dynamic weather. Pilots were experienced and jet was on time and flight was smooth.

Jessica Bullard

As a charter operator, it is hard at times to work with Broker companies to get all of the information we need quick and efficiently back and forth to each other. We had no issues at all in this case when working with Stratos Jets. The team got everything we needed to us in a timely manner and we were able to make the transaction very smooth. I hope your clients enjoyed their flight! Our pilots said they seemed pleased upon arrival. Looking forward to working with you all again!

Stan W.

Everything went well , the plane and it’s crew were excellent. A very favorable experience

Cathy L.

As always, Kerry did a great job for us. Very happy with aircraft interior, performance and crew.

Jim W.

Joel I do not use google sign in re survey Let me simply say Ms Hill was outstanding every step of the way as was the service at Dolphin Sun night Thank you Jim W. Charter flight Omaha to Sarasota Mar 12

William S.

Pre trip work up seemed very professional. Crew had plane positioned on time and assisted with loading. Just my wife and I and two dogs. It was the dogs first flight so we had some concerns but the crew did a great job in getting them aboard and settled down. flight was uneventful and all worked as planned. No issues at all. Very good

Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank

Joel Thomas:  Hi William!  Thanks for the opportunity to serve you and your wife.  We are always grateful when our clients take the time to offer feedback.  We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said:  "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change.  Its actually very common."  Looking forward to working with you all again soon!  All my best

John H.

Glenn made booking easy and was on top of every detail throughout the process. The flight itself was flawless. Many thanks.

Gerald B.

Cannot recommend Stratos strongly enough. Our pilots were superb. They dropped us into 07FA onto a wet runway that a lot of pilots would have diverted for but the new grooved runway and pilot skill had us safely on the ground and taxiing after using way less than half the runway. The Citation Sovereign was in tip top condition. We will definitely use Stratos again.

Joe Stephenson

Always a pleasure to work with you all. Please let me know about the app you've developed. Thanks, Joel. Sincerely, Joe Stephenson Merlin One

Justin M.

Peace of mind!!! My family and I just completed our first charter on a private jet with Stratos. My wife and I have been on a few of our friend’s charters before and I fly regularly on my company's aircraft but this was the first charter of our own. Stratos and specifically Joel Thomas made my wife and I feel that we were in great hands throughout the planning, selection and ultimately flight process. Family loved it!!! Great experience.

Susan D.

Our commercial flight was being delayed out of Asheville and there were no other flights that day or the next day. Finally at 8 o’clock at night we called Simon to see if he could come and pick us up. By 1030 we were on the plane and on our way home. It was amazing. Simon is, incredibly efficient and thoughtful. Great experience.

Luis R.

Excellent service from Anthony all the way around. Quick response for a last second booking, great follow-up and great online itinerary management service.

Curt C.

Great equipment, a competent/courteous crew and a smooth flight make for a terrific trip!!

Caron P.

From start to finish, our experience with Stratos was totally professional, made very simple and the ultimate in how charter travel should be booked/enjoyed! We know it takes an entire team behind the scenes but all credit to Joel for his 'personal' touch and for making our return trip to New York a very memorable one indeed!!! We have used several charter companies worldwide over the years but Joel and his team beat them all!!!

Jim H.

Smooth and easy

John F.

Anthony was terrific, good clear quote information, helpful options and overall a very pleasant experience.

Robert B.

Glenn made booking effortless, pilots made it a great flight and yes, I would recomend to a friend.

John S.

Anthony did an excellent job arranging a convenient flight at the right price to get us back to Canada Limo service was very efficient Plan to get Anthony to get us back to Florida in January

Glenn K.

Excellent service from the first point of contact to disembarking from the flight. Kyle was amazing to deal with in the booking phase and the execution of the flight was flawless. Great pilots, equipment, handling, all on time. Highly recommended.

Gary C.

This was a last minute medical request. Joel, who I have worked with in the past took time away from his vacation to assist me with a fight that met my needs exactly. He’s friendly and professional and a credit to any organization!

Dan F.

Great customer service!

Daniel S.

None that I can think of

Daniel W.

Worked with Glenn and he really worked to find the right plane at the right time! Aircraft crew were professional and courteous. Two great cross country flights.

Peter E.

ABSOLUTELY PERFECT

Steve H.

Other than car rental issue it was great.

Gustavo Botura

Always great to work with you guys!

Joe B.

The whole process was easy and went BETTER than planned. Glenn was my agent and he made sure everything was handled completely and we had no worries. The plane left exactly on time and was an upgrade from the originally chosen plane. The car was waiting when we landed at the hanger and only had a few steps from the plan to the car. We made our appointment as planned and my family was so happy. I recommend Stratos highly.

Michelle F.

Chris was SUPERIOR - great customer service on his behalf. Most certainly will contact him directly for next charter flight. Thank you.