Hartford, Connecticut Jet Charters

James R.

After our flight, I sent an email to Joel Thomas (CEO) telling him about our experience. Joel called me last night to thank me for email. In part, my email to Joel said: Ernest Hemingway once said: "The best way to find out if you can trust somebody is to trust them". We trusted Stratos Jet Charters with our first charter flight, and the actions of all of your employees and contractors sustained our trust in Stratos. I told my wife when we were flying down: "Kyle (Jones) must sleep with his phone or computer on his pillow". It didn't matter when I called, texted, or emailed. Kyle always responded on a near immediate basis. Wow! Since this was our first charter, Kyle professionally and patiently walked us through the entire charter process with accurate, complete, and well-documented information. He seemed to always be a step ahead and in many, many cases, anticipated our questions and preemptively answered them. In a world where you hesitate to call a service provider or financial institution because you know you will be stuck on hold or in voicemail hell, it is indeed a breath of fresh air to find a company who communicates so very, very well and truly appears to care about their customers and the customer's experience with them. Most of my interaction was with Kyle Jones but I also had communications with Sandy Milam and she exhibited the same responsiveness as Kyle. The ground crews at Signature Flight Services at TEB and PBI were equally adept at continuing that service of excellence. Last but certainly not least, pilots Ernie Guido and Don Poskitt were the icing on the cake. As a former CEO of a professional services business, I know how important the client experience is and how communication is one of the very key components. I just wanted to be sure you heard about our experience from a very satisfied customer. Kudos to you and your staff.

Paul P.

our experience was excellent

Eric Sanchez

Always a pleasure to work with the Stratos Jet crew. You all have great communication with us which makes our life as an operator easier. Great job from Kerry, Sarah, and Trip Support as always.

Susan C.

Everything was perfect. Kyle was extremely helpful. Answered all questions quickly and was very professional without a “hard sell” style. Everyone I dealt with was perfect. The flight itself was fast, quiet, comfortable. The plane was very clean, and well maintained. Both crew were helpful and pleasant. It is very likely that we will travel like this again and Stratos will be our provider. Thanks again. Susan

William T.

Smooth, calm, on time and will use it again

Isabella R.

As always, Joel and his team made this a seamless trip. We enjoyed every moment from booking to take off and landing and everything in between. Thank you!

Daryl S.

Both the pilots were exceptional, professional, and very thoughtful. My father has limited mobility, and alzheimers , so the assistance from the crew was appreciated by all. Wonderful experience, i would do this again.

Kim L.

Our VP's had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

Michael Turkal

Always great working with you guys!

Sam Weisenburger

Great communication, easy to work with

Alfredo Olivares

It was great working with Joel he was involved from beginning to end in every aspect of the trip.  We look forward to many trips together. Thank you.

Edward L.

We were very disappointed in the catering service. The lobster was undercooked and the sevruga caviar we ordered turned out to be lumpfish. Which we did not eat. We intended to take all the food to our home with the lobster, which we were going to cook to make it suitable to eat, but when we arrived home discovered that our food had not been unloaded from the plane. The only thing we ate on the plane was a small piece of the lobster.

Matteo G.

Joel and his team fire on all cylinders at all times. Every detail of the trip is always handled and communication is very proactive. We have special requests all of the time from exact wheels up times to ground transport changes and the team handles our trip with ease. I cannot recommend the Stratos Team enough and the value you get far exceeds our past charter and membership experiences. Thank you again Stratos Team

John F.

Anthony was terrific, good clear quote information, helpful options and overall a very pleasant experience.

James H.

Zak did a great job of meeting our needs and making it easy to respond to any issues. Would definitely recommend.

Gary C.

Joel and his staff made a family loss so much easier to deal with. They are like family and they have my business whenever I need it and they’re available.

JON MARTIN

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Karen O.

I have worked with quite a few different charter companies over the years and Stratos Jets has been the easiest to work with. I always work with Kerry Hill because she very professional, friendly, and is just down right awesome at her job. I often need last minute trips for my boss and she always gets back to me quickly regardless of what time of day it is. I truely feel she goes above and beyond to make sure every aspect of the trip runs smoothly and everyone is happy. I can't say enough about how much stress is taken out of booking these flights because I know Stratos and Kerry have everything I need covered.

Stan W.

Everything went well , the plane and it’s crew were excellent. A very favorable experience

Bill P.

Simon and your team made our overall experience excellent. The total process start to end was well done.

Christine L.

Great trip!  Keep us informed of empty legs to Aspen

Trey hunt

The Stratos team was very easy to work with, made the entire process quick and easy. Pleasure to work with.

Jack G.

Your company really cares about it's customer and made us feel so comfortable and confident. I would recommend your service to others.

Matteo G.

As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!

Jacob Irvine

See above.

Marci Steenson

very pro active, quick to get information and respond to requests, fast wire payment. I wish ALL brokers were this good. Great job team. Joel, you have put together a great group. It was nice working with you, it's been a long time.

Jason M.

Everyone was great, from Steve who got us started, to the flight support team, and to the crew. Everything went smoothly and I'd highly recommend Stratos to anyone looking to charter a flight.

Leonid S.

Perfect experience.

Daniel S.

Ricky takes care of everything, and I honestly like dealing only with him every time I call. Very hard working and goes over and beyond for me.

John G.

I couldn't be happier with level of service provided to me by Frank and his team! Everything was so easy and just a click away. I really appreciated Franks attentiveness to my trips. Stratos Jet will definitely have my business in the future. Thank you Frank & team, you are awesome!!!

Shirley M.

Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.

Chris K.

I spent 5 hours waiting for my Delta flight at the Nantucket airport Sunday afternoon. They ended up canceling my flight at 6:30pm. The Delta agent informed me that the earliest flight I could get would be sometime on Tuesday. I had a dinner Monday night and an extremely important meeting on Tuesday in Indianapolis. I could not miss either the dinner or the meeting. I texted Anthony at 6:30pm on Sunday night asking if he could help me get to Indy by 5pm the next day. He and his team went into action and we secured a flight at a decent price that night. Everything went well and I was able to make my dinner and meeting.

Emily E.

Once again, Stratos Jets provided perfect travel service with competitive prices! We needed to move a family member with memory loss and agitation from Boston to Houston on very short notice. Joel set everything up within 24 hours- a beautiful private jet, cars and drivers at both ends of the trip, a security detail plus catering. I am completely impressed with this company and will use them whenever I need private jet service. Thank you, Joel!

Alie G.

We only ever book with Stratos-- Joel and his team are so professional and helpful, even with last-minute travel needs. They are the best!

Denise H.

This was our first time using private air travel. Anthony made the process as smooth as can be, sailing through a few hiccups with ease. He was literally *always* available for questions or concerns. I cannot imagine going through the procedures without someone as focused and knowledgeable as Anthony. He is a shining example of the lost art of good customer service. Looking forward to our next flight with Anthony and Stratos Jets.

Etta G.

Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.

Gary C.

I was thouroughly impressed with the professionalism of the Broker Joel, the flight organizer Sarah and the crew on both legs. The aircraft was clean, in good shape and right on time. The crew was friendly and professional to me and my guests. Two small issues were getting a tail number on less than 12 hours that made getting our rental cars more complex than necessary and more significant was being notified by our bank that you tried to bill my flight a couple times when I paid in full prior to first leg. All in all I would use them again but would encourage one contact who checks in daily a few days prior to flight rather than me having try to figure out who to call when it looked like a couple problems were coming up.

Michael Aaby

It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.

Jeff B.

Glenn was a fantastic resource who provided a comprehensive set of alternatives options, and was very proactive from the booking time to wheels down on arrival, very impressed

Emily E.

I was frantically looking last minute for a private jet to transport myself and a family member with early onset memory loss from Minneapolis, MN to Keene, NH. I found Stratos Jet Charters online and they caught my eye. From the first phone call to Eric Bold, the broker, to the landing in Keene, NH, I was completely amazed at how easy it was to book the flight and get the details in order. Eric was super sharp and made the entire booking simple and fast in a very professional way. He was also totally available by phone immediately when I needed to talk with him. Sarah, also, helped us with catering and the passenger manifesto and she was just as competent. The pilots, Jeff and Deanna, made us feel very secure and confident about the flight and our comfort. I feel so fortunate to have found this company and will reach out to them for all of my future private jet needs. Thank you, each of you, and thank you, Stratos!!

Joel M.

Yes. Good. Good. Yes

Rich B.

As a part 135 operator, I have been doing business with Stratos Jets since it was founded by Joel Thomas in 2006. Since the first trip I could tell they were a different type of Jet brokerage. Joel and his team of aviation advisors have always conducted themselves with the highest of standards and partnered with platinum operators like us to give their customers a luxurious private jet experience. Thank you for a decade of partnership and excellence. Thank you for your friendship! Rich Brennan VP of Sales

Virginia D.

As always, the booking went well, the trip was on time, the crew great: another perfect flight. Thanks.

Mary B.

All good. I would like info on best, fastest way to charter jet for my next trip to India. I'm not wealthy, & run a small business. My work is only to benefit impoverished people internationally. My website is www.lesindiennes.com. I must travel regularly to India yearly for my business. I wonder if your company alo cares about these people? Is it possible to use your services for this business travel? Can you advise me to a NY company that is more suitable to my needs. I answered your questionnaire. I look forward to your advice, & to learn how much your co. Is concerned with the plight of these people's? Best Mary

Eric Sanchez

Great experience as always!

Paul L.

Stratos responded to our request for a flight to leave Anguilla before the flights in and out were stopped. We called Thursday night for a flight on Friday (borders closed at midnight Friday). Response was great ! All aspects ...the agent (Glen) kept in constant contact making sure of all the details with constant updates. The pilots ...Brian and Richard were great...real pros and very friendly. Made sure our flight was comfortable and safe.

Virginia D.

Enjoyed flight; booking easy; would gladly recommend Stratos

Scott M.

Great experience on a nice small private jet.

Robert C.

Everything was done in super fashion. Anthony the scheduler, Anthony and Terry the pilots were fantastic!

Gustavo Botura

You guys are great to work with!