Lausanne, Switzerland Jet Charters

Michael Aaby

It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.

Julie D.

This experienced exceeded my expectations in every way. The booking process, follow up, attention to detail, urgency and ease of communication were all excellent. The pilots were friendly, prepared, professional and prompt. The plane exactly as described and needed. I will definitely use this service again.

John G

Everything was perfect - nothing to improve. Many thanks to Richard Gomulka for his assistance - he was great!

James Mead

I like the new summary sheets you are sending, information is the key and they work. Have always loved running for you guy, you make it easy. Thank you for all you do and it is our goal to keep the relationship growing. Thanks Team! Jim

Chip L.

Yes

Joseph M.

KEEP UP GOOD WORK,WHEN I CALLED WILL HAD MY PAST INFORMATION IN HAND.HE WAS GREAT

Deborah C.

Everybody was great. The plane could use a bit of a face lift, but since we were transporting eight animals, it was okay. I would definitely recommend Stratos to anyone who asks.

Antun D.

Your whole operation is responsive and attentive, always good to deal with them

Rose D.

Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.

Jim Hensley

The passengers we flew had a great experience and were pleased with the flight. Jim Hensley American Jet Charter, Inc

Sean Cavanagh

Great platform, all trip information was readily accessible. Thank you for working with us on this one and keeping the itineraries flexible. No significant feedback otherwise, we look forward to the opportunity to assist with future operations!

Christopher S.

Anthony went above and beyond to make certain that our trip to the Bahamas went off without a hitch. The team coordinated everything including ground transportation. Anthony stayed in contact each leg of the trip to make certain that we had everything we needed. I highly recommend Stratos Jet and will certainly use them again in the future.

Peter E.

Excellent service across the board. I will always fly with StratosJets, and will gladly recommend you to my friends.

Nancy S.

Joe M.

It was all great. The only problem even though the rental car was right there waiting for us, it had a terrible stale cigarette odor which was most uncomfortable for our journey home. That's not your fault but I would never rent from Hertz again.

Eric Sanchez

Always great working with you guys!! Great job all around as usual.

William S.

Pre trip work up seemed very professional. Crew had plane positioned on time and assisted with loading. Just my wife and I and two dogs. It was the dogs first flight so we had some concerns but the crew did a great job in getting them aboard and settled down. flight was uneventful and all worked as planned. No issues at all. Very good

Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank

Joel Thomas:  Hi William!  Thanks for the opportunity to serve you and your wife.  We are always grateful when our clients take the time to offer feedback.  We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said:  "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change.  Its actually very common."  Looking forward to working with you all again soon!  All my best

Andy S.

I have already recommended your firm to a friend and will continue to do so assuming, of course, my future travels with you remain consistent with my inaugural experience

Scott M.

Great experience on a nice small private jet.

Peter G.

My representative Simon did a really good job explaining my options and arranging our charter. Disappointed our charter Was 30 minutes late due to routine maintenance. Since it was routine, obviously it should have been scheduled to not interfere with our flight schedule. One of the big reason for the charter was to avoid sitting around a lounge in the Covid era. Due to the delay, that’s exactly what we did. Small issues, but water wasn’t working in lavatory, cabin temperature was a bit erratic, and air vent dripped water. Crew was courteous and flight was fine.

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T. G.

Joel and his team at Stratos provided outstanding service during a time when air travel was challenging. In March 2020, Stratos was able to source an aircraft for my family with 24 hours notice. More importantly, when that aircraft arrived with a maintenance issue that occurred on landing, Joel and his team worked diligently to find us another aircraft within a few hours. He and his team went above an beyond to help us out. We highly recommend Stratos.

Desiree B.

Zach, was phenomenal from beginning to end! What was taking me a half-day to do Zach was able to complete efficiently in a few hours. He periodically made the process as smooth as possible, not to mention giving hourly updates. I would say that Stratos has a customer for life. Zach enjoys and loves what he does and it shows in his work ethic! Thank you!

Roxann S.

Flight was for an elderly person and the tail number was provided a long time before the flight and I made sure the person flying had all the info written down by someone who could hear and got everything correct. Flyer had that until day before when tail number changed. I had to find someone who could hear me well and right down the correct info for the person traveling so he got it straight in his head and for driver.

Debbie D.

Came through for me in the clutch! Sanity saving charter ;-)

Karen B.

Our experience was magnificent. Everyone at Stratos was on point and helpful with any and all questions we had for our trip. Glenn Walters was exceptional attentive. Your services are highly recommended.

Tim K.

Everything about our experience was great. The quoting process was painless - several options were presented. Once the decisions were made there was great follow up from Rachel and her colleagues to handle every administrative matter with our trip. Everything went as planned and we were very happy. I would highly recommend considering Stratos for your next charter.

John H.

Glenn made booking easy and was on top of every detail throughout the process. The flight itself was flawless. Many thanks.

Cathy L.

As always, Kerry did a great job for us. Very happy with aircraft interior, performance and crew.

Robert A.

Yes, Excellent, Excellent, Yes

Isabella R.

As always, Joel and his team made this a seamless trip. We enjoyed every moment from booking to take off and landing and everything in between. Thank you!

Viviana R.

The team was very happy with with the plane,crew and experience on Jan 17th. We are looking forward to working with Stratos Jets in the future.

Catie C.

All members of the team communicated extremely well. I worked with Steve to get my flight booked and he checked in with helpful texts and updates along the way. Highly recommend.

David S.

I can't think of anything that wasn't handled perfectly. We'd like to extend a special thanks to the crew who were extremely helpful in loading and unloading the equipment.

Monika W.

My agent was wonderful. However, my scheduled flight time was changed due to the owner wanting to use their plane. This change resulted in my missing an engagement. No discount was given to me for my inconvenience. The lack of observance of a signed contract was shocking and frankly showed a lack of integrity. I expect monetary compensation.

Alan G.

Beginning to end it was a first tier experience. Great value, great front end service and follow through, trip support, rental cars ready on the apron, super helpful staff. A genuinely wonderful experience.

Karen W.

Randy was so helpful during my scheduling of this trip and kept me informed. I will recommend Randy to all of our associates. Thank you for your service

Craig S.

Every thing was smoothly handled from booking to the flight

Luis F

No changes are needed, we were very pleased.

Edward L.

We were very disappointed in the catering service. The lobster was undercooked and the sevruga caviar we ordered turned out to be lumpfish. Which we did not eat. We intended to take all the food to our home with the lobster, which we were going to cook to make it suitable to eat, but when we arrived home discovered that our food had not been unloaded from the plane. The only thing we ate on the plane was a small piece of the lobster.

Thomas W.

Stratos was great and we for sure will recommend our broker to our friends

Charles C.

David D.

I travel regularly for business and have booked charter flights through a number of different private jet companies. At the beginning of the year, I was referred to Joel at Stratos. Since then, I have booked a number of flights through Stratos. His team does a great job ensuring we have a seamless travel experience. I would definitely recommend Stratos to others.

Bonnie Myers

Yes, as always, you are right there on top of everything. you actually do "your job", and we always hope that we do our job to your liking.

Jacob I.

Anthony should get a Raise

Julie C.

Timely, efficient customer service, perfectly executed departure and arrival, concierge service no hassle and easy

Martha K

First time flying on a private plane. Knowing the exact layout inside & manner of boarding. Originally inquired about a Lear jet 35 & then confirmed a citation ll. Not a problem for me & my husband but for the 102 year old traveling with us was difficult to board as initial step into plane was 18 inches & the crew had to find a step stool. Steps were little and required several people to board & inboard her. The crew of Lance & Meagan were exemplary & would fly with them anytime

Nick G.

Outstanding service throughout entire process. Able to meet requirements quickly Professional service provided while maintaining a personal touch

Rebekah V.

Thanks for the great service again Kyle!

Samuel J.

Excellent

Carol C.

It was a treat to fly private again. Everyone at Stratos and Flying Labz were a joy! If I need to fly private again Stratos is the only company I'd reach out to.