Long Island, New York Jet Charters

Martha K

First time flying on a private plane. Knowing the exact layout inside & manner of boarding. Originally inquired about a Lear jet 35 & then confirmed a citation ll. Not a problem for me & my husband but for the 102 year old traveling with us was difficult to board as initial step into plane was 18 inches & the crew had to find a step stool. Steps were little and required several people to board & inboard her. The crew of Lance & Meagan were exemplary & would fly with them anytime

Joseph M.

KEEP UP GOOD WORK,WHEN I CALLED WILL HAD MY PAST INFORMATION IN HAND.HE WAS GREAT

John S.

All items of booking, plane flight, pilots and limo pick up were great Anthony was the best to deal with; lots of communication in every part of process. Will be returning with you in May. Would also recommend to friends and colleagues 

Phil W.

My wife received treatment for cancer in Tijuana. It wasn’t possible to bring her home on a commercial flight. I reached to several charter services and Kyle at Stratos was so helpful. He immediately responded to my request and answered all my questions. He stayed engaged with us through the entire trip. The next time I need to charter a plane I will only make call. Stratos!! Great experience!!! Phil

David O.

Booking was easy, you made thr whole experience easy.

Federico d. S.

The trip was excellent, the aircraft new, clean and confortable. The staff really did the best to make the best possible experience. Will definitely fly again with you

Joel M.

Since it was my first charter I have no comparisons

Laura C.

Good morning, Joel.  I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall.  I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short.  I feel when it excels, it should be pointed out to their superior.

Falling short is certainly not the case with Kyle Jones and Leslie Jackson.  This is my first experience with chartering a private plane.  My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time.  A charter flight works so much better than the hassle of traveling commercial today.

Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire.  The same goes for Leslie.  I don’t think it was more than 5 minutes before a response came back.  Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.

My father insists he will be going again next year and I hope he is correct.  I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.

Merry Christmas to you and your family and a happy New Year.

Laura

Marc G.

Never left a review in our life but for the amount of money spent - really left a sour taste in our mouth. Complete lack of organization with plane in wrong FBO for departure, $1,000 rental car at wrong airport on arrival, just not nearly the level of service expected when spending over $10K for an hour and half hop -

Jon E

They were the only ones able to book our last minute flight to the Masters. We decided to go Saturday night and they made it happen Including arranging ground transport and picking up our tickets for us. Thank You!!

John F.

Anthony was terrific, good clear quote information, helpful options and overall a very pleasant experience.

Taylor Loosli

Anthony was great to work with and quickly provided all updates and changes for his client for us to communicate to our pilots and prepare the trip. We were glad for the opportunity to work with you all and look forward to helping with more trips in the near future!!

Elisha K.

Thanks for all your updates. I could get used to this.

Paula W.

It's all good !

Eric Sanchez

Always a pleasure. Happy Thanksgiving.

Heather C.

My client was very pleased with the ease of this transaction. Kyle Jones was a pleasure to work with, very respondent and always professional. I hope to broker more charter clients to you in the future. Thank you again!

Chip L.

Glenn and Stratos do a great job finding the right aircraft and keeping us up to date.

Kenneth J.

Crews were amazing. Aircraft less so. Very outdated and need of refurbishing. Shoulder seat belt was missing from one of main seats.

Brian H.

Service was incredible. Joel and Stratos was fantastic. Had a delayed special occasion and they went out of their way to make everything perfect. It was a surprise trip and could not have been easier to work with and very helpful in getting all arrangements made for in-flight. Beyond a 5 star. Thank you all for making a special trip a truly MEMORABLE one for us!!!

David P.

We decided at the last minute to escape from Florida as hurricane Irma was bearing down on us, and Stratos came through for us. Despite our first choice airport running out of fuel, they managed to get some at another and we got out with about 1 hour to spare. It was a hectic time, with everyone else scrambling to escape, but Stratos made the whole experience simple and efficient for us. We will definitely fly with them another time, preferable when we're not all stressed about a hurricane aimed right at us!

Daniel F.

Great pilots, crew, and plane! Helped a lot with Covid stuff.

Roberto Berrios

Just wanted to say that the way you guys relay information is perfect. I've never seen it from any other broker

William B.

The level of service provided by Stratos is very high. Glenn and team continue to listen and understand our needs and organize excellent service. The latest provider was the best so far. Thank you team.

Geraldine C.

Perfect experience!!!!! The flight was on time, the pilots were great, and Booking with Kyle was easy and exceptional! Stratos is the very BEST option for flying private.

Ron M.

Keep up the good work

Eric Sanchez

I love Kerry and the Stratos team. Easy to work with from top to bottom. Even on a Sunday!

Adam S.

We had another great trip with Stratos. Booking was very helpful and provided us with a beautiful aircraft. The pilots were great and flight attendant was wonderful. We thoroughly enjoyed the trip. Thank you!

Shaundra G.

Great experience overall. Communication is always great and solving any unforeseen issues has always been a breeze.

Tim S.

The experience was perfect throughout from initial contact through final payment. Our flight was a last minute family emergency and the folks at Stratos Jets made every effort to get me and my family home as quickly and safely as possible. I cannot thanks them enough for caring about our situation.

Craig O.

We are very happy with Stratos and will contact again when we return to our summer home next May. The fuel stop in Charleston was not scheduled but we understand that depends on the winds. Burlington Vermont to Fort Myers Florida is near the range list of a 400XP

Rich L.

Everyone involved was courteous and helpful in getting a last minute emergency trip arranged. However, the premise for using your services was to be GUARANTEED ARRIVAL by a SPECIFIC TIME. Neither the departure nor arrival was anywhere close to what was promised. Hence, our reasons for hiring Stratos to take us became unnecessary and a wasted expense

Nicole M.

I could not ask for more, I love using Stratos and will never use anyone else!

Al W.

The experience was first class , the booking was very easy , everything was extremely well handled, would recommend this to anyone [who can afford it], flight was smooth as silk, excellent comfort ,everyone was extremely helpful, beyond my expectations,.... would love to travel like that all the time [I wish]!! Thanks for an experience to remember!!

Michael A.

We had a great flight and would definitely recommend this to a friend. Thanks to Anthony for his attentive, personal service. Rgds, Michael

Jeff R.

Garret has provided excellent service and is attentive and easy to work with. The pilots on this trip were EXCEPTIONAL at dealing with our needs and providing service with the passengers needs and schedule. Very high compliments to the whole team for this flight.

Jamie Thies

Thank you for using Business Jet Access, we appreciate your business and it was a pleasure working with the Stratos team. Information was provided in a timely manner and communication was clear. Thanks again and we look forward to future trips.

Michael Aaby

It is clear that Stratos Jets is one of best charter brokerage companies in the world. When we get the pleasure to work with Joel and his entire team, we get to see first hand what sets them apart. The knowledge of operations, safety and different charter markets is always spot on. The trips are sent to us complete and executed flawlessly which makes the entire process more effiecient and better served the client. In addition to being one of the top aviation professional, Joel is a role model for many and I am grateful to have him part of my journey as a friend.

Jacob Irvine

See above.

William O.

Anthony quickly found a charter that met our destination and date requirements.

Bill M.

I have had many flights with Stratos Jet’s all booked through Kyle. They make the flights seamless and easy and do what they promise. I have recommended them to others.

Paul A.

Easy booking/cost effective/always takes care of all problems

Michael M.

So easy to work with. Terrific communications.

Randy A.

Nothing. Meagan Brower was outstanding! She was very informative and kept me updated on every aspect of the trip

Kevin Wargo

We appreciate working with you and your team. Thank you.

Richard R.

None that I can think of.  Great flight

Carolyn G.

I have already recommended Joel to two people and they are both using him!!! I gave Joel only two hours to find us a plane.For medical reasons, we had to go to Houston....In two hours, I had three options...he is wonderful!

Gerald W.

the flight was very nice thank you and we will do more with you

Matteo G.

The Team at Stratos arranged another great flight for our family. We had a great Lear 45 with a brand new interior! The pilots could not have been kinder and sweeter with our boys and the entire journey was totally seamless. If you are considering Charter you are missing out if you are not using Stratos- THE BEST SAFETY, SERVICE & PRICE value combination- period! Thank you Stratos Team again.

Robert A.

Yes, Excellent, Excellent, Yes

Zac Steinberg

Great partnership and always a pleasure working with your team! We are all looking forward to many more.