Long Island, New York Jet Charters

Juliet S. T.

Joel was extraordinary in helping me with options when a connecting flight was cancelled and I had to scramble to get to my destination on time. He was available late into the evening to help me and ultimately I made my appointment.

Dean S.

Daniel was great. He arranged a charter flight at nearly midnight and was able to get my AOG part (in less than 12 hours from request) delivered to the plane. We fight fires with planes so thank you for helping us get back to scooping/dropping water quickly.

Steve R.

The experience from start to finish was excellent. I would highly recommend Stratos.

William S.

Pre trip work up seemed very professional. Crew had plane positioned on time and assisted with loading. Just my wife and I and two dogs. It was the dogs first flight so we had some concerns but the crew did a great job in getting them aboard and settled down. flight was uneventful and all worked as planned. No issues at all. Very good

Same on return flight except we arrived a good half hour early but crew jumped to task and loaded us and dogs promptly for return. Only item worth mentioning was during climb out to altitude both my wife and I heard numerous bumping sound on both sides of fuselage up and down the sides and top. We have owned our own planes and owned shares in jets through Flight Options and chartered often over the years and we have never had this type of noise. It almost sounded like rivets coming out or random bird strikes (which I knew it was not). I mentioned it to the co-pilot and he told me to report it so maintenance could be sure to check it out. Said it may be a maintenance issue on an older aircraft but a first for me. After attaining altitude the noise did not reoccur. All else went according to schedule and the pilots were very professional and assisted on and off with dogs and luggage. I would use again this service. Thank

Joel Thomas:  Hi William!  Thanks for the opportunity to serve you and your wife.  We are always grateful when our clients take the time to offer feedback.  We reached out to Chief Pilot of the air carrier you flew with regarding the noise you mentioned and here is what they said:  "Frequently you'll hear noises that sound like that and its just the airplane expanding as altitude, temperature and humidity change.  Its actually very common."  Looking forward to working with you all again soon!  All my best

Matteo G.

Sally B.

Thank You very much. Our experience from the beginning to the end were handled with such care and consideration. Felt very comfortable and am very glad that we chose you.

Robert A.

Yes, Excellent, Excellent, Yes

Sue B.

MY agent did a great job. Due to the immediate nature of the flight, we didn't compare to others but he was very quick to respond.

George H.

Everything went as smoothly as it possibility could have. Special kudos to Randy who was perfect in his communication skills. Good equipment, good pilots ...great trip thanks

Leah L.

Top notch experience, pilot was amazing, plane was great, service was phenomenal. No complaints at all.

Jack Lambert

You guys are great! Keep em coming

Esther R.

I really don't have a basis for comparison since this was my first experience with a charter but I was extremely pleased with the service.

James H.

Zak did a great job of meeting our needs and making it easy to respond to any issues. Would definitely recommend.

Jim M.

The full experience was seamless and efficient. Our requests were handled immediately and to our full satisfaction. The administration, equipment and crew were all top notch.

Sara P.

Working with Kerry Hill and Joel A. Thomas from Stratos is always a pleasure for us at Regency. There is clear communication from start to finish. Client expectations are laid out, so that we can work our best to execute them. They communicate with us in a timely manner, and of course expect the same from us. Their clients are respectful of our jets and our crews. We definitely enjoy partnering and are looking forward to many more come 2023!

Amy P.

Anthony is the best. It's always hectic trying to get the details right and he stays on top of it so I don't have to!

Terry W.

Very Professional! Top notch aircraft and crew. Will certainly be using Stratos in the future!!

Daniel F.

Great pilots, crew, and plane! Helped a lot with Covid stuff.

Jamie Thies

Thank you for using Business Jet Access, we appreciate your business and it was a pleasure working with the Stratos team. Information was provided in a timely manner and communication was clear. Thanks again and we look forward to future trips.

Susan R. C.

Thank God for Joel! He was able to book a flight for us last minute and everything went like clockwork. Stratos has the best service and never lets us down. Kudos to Stratos for a job well done!

Adam W.

Our company jet had a mechanical problem and we had a very important meeting that our passsengers had to make. Joel was able to locate and reposition an airplane for us in a matter of two hours. Our passengers were able to make their meeting and were very pleased with the aircraft/crew that was selected. Good work.

Michael F.

Amazing customer service and overall experience from my first contact with Kimberly. Stratos truly delivers what they promise!

Samantha D.

Joel was a great help in getting my family out of South Florida last minute during hurricane Irma. I look forward to booking with Stratos again in the very near future.

Jack G.

Your company really cares about it's customer and made us feel so comfortable and confident. I would recommend your service to others.

John S.

Anthony did an excellent job arranging a convenient flight at the right price to get us back to Canada Limo service was very efficient Plan to get Anthony to get us back to Florida in January

Robert C.

Everything was done in super fashion. Anthony the scheduler, Anthony and Terry the pilots were fantastic!

Sean Cavanagh

Great platform, all trip information was readily accessible. Thank you for working with us on this one and keeping the itineraries flexible. No significant feedback otherwise, we look forward to the opportunity to assist with future operations!

David D.

I travel regularly for business and have booked charter flights through a number of different private jet companies. At the beginning of the year, I was referred to Joel at Stratos. Since then, I have booked a number of flights through Stratos. His team does a great job ensuring we have a seamless travel experience. I would definitely recommend Stratos to others.

Jim K.

Glenn and team were responsive and kept me apprised of the status of our flight, despite dynamic weather. Pilots were experienced and jet was on time and flight was smooth.

Emily E.

Once again, Stratos Jets provided perfect travel service with competitive prices! We needed to move a family member with memory loss and agitation from Boston to Houston on very short notice. Joel set everything up within 24 hours- a beautiful private jet, cars and drivers at both ends of the trip, a security detail plus catering. I am completely impressed with this company and will use them whenever I need private jet service. Thank you, Joel!

Matteo G.

From the quoting and booking process to wheels up and down, things could not be better with STRATOS. Joel and his team are amazing and accommodated a last minute return schedule change. They only contract with great companies who have great equipment and outstanding crew. If you are considering Private jet travel I cannot recommend them enough!

Alexander Musgrove

Sarah and Glen were awesome to work with to make the trip successful.

Arthur R.

No complaints. Thank you for your help. Art

Eric Sanchez

Always great to work with you guys.

Dennis R.

My daughter was the passenger and she enjoyed her experience. This trip was vital to make it possible to go to her residence in Germany.

Debbie Parker

Steve was a joy to work with he was very helpful and insightful. We look forward to doing more business with your company

Liz T.

Professionalism and attention to detail come to mind when working with Stratos Jet Charters, Inc. From initial engagement to the jets to take off - they didn't miss a beat. My Employer is extremely concerned with privacy and professionalism and Stratos Jet Charters did not disappoint.

Monika W.

My agent was wonderful. However, my scheduled flight time was changed due to the owner wanting to use their plane. This change resulted in my missing an engagement. No discount was given to me for my inconvenience. The lack of observance of a signed contract was shocking and frankly showed a lack of integrity. I expect monetary compensation.

Chris B.

None. My experience with Strosjets honestly couldn't have been better

Phil W.

My wife received treatment for cancer in Tijuana. It wasn’t possible to bring her home on a commercial flight. I reached to several charter services and Kyle at Stratos was so helpful. He immediately responded to my request and answered all my questions. He stayed engaged with us through the entire trip. The next time I need to charter a plane I will only make call. Stratos!! Great experience!!! Phil

Denise H.

This was our first time using private air travel. Anthony made the process as smooth as can be, sailing through a few hiccups with ease. He was literally *always* available for questions or concerns. I cannot imagine going through the procedures without someone as focused and knowledgeable as Anthony. He is a shining example of the lost art of good customer service. Looking forward to our next flight with Anthony and Stratos Jets.

Susan R. C.

Joel is always responsive and helpful when it comes to planning our trips. We love working with him and his team. Our flight was perfect, great crew, nice clean equipment and we took off and landed on time. Can’t speak highly enough about Stratos. They take the stress out of travel!

Keith G.

Everything was as expected.

Valerie W.

Stratos continues to exceed my expectations!

Scott B.

I look forward to booking again..

Andrew S.

I thought it was very well-organized and information flows were smooth. The broker worked with me to get an excellent option at an attractive pricing point. The flight was smooth and professional. An outstanding experience!

Kenneth J.

Crews were amazing. Aircraft less so. Very outdated and need of refurbishing. Shoulder seat belt was missing from one of main seats.

Gabriela Aslan

Working together with Stratosjets felt like working with my own team - very friendly and coorperative employees - loyal and trustworthy team - thanks a lot!

Luis F

No changes are needed, we were very pleased.

Tonio B

We recently flew on an International flight to the Bahamas with Stratos and the whole experience was top notch. From the flight support & customer service to the pilots and overall flight experience, our trip through Stratos was absolutely seamless. We highly recommend them!