Private Jet to Reno

Debbie D.

Came through for me in the clutch! Sanity saving charter ;-)

Darren G.

The company I represent was in a crisis situation where we needed to get halfway across the country within a matter of hours. The only available commercial flight was sold out and nothing would get us there in time. After doing some research, I found Stratos Jet Charters and called Joel at around 7 in the morning. He answered right away and were at the airport two hours later. Because it was a high stress situation in a short amount of time, I called Joel and his team countless times in a two hour window; they remained extremely professional and kind. Plus, Joel was able to get us an extremely competitive price, especially considering the short notice. I highly recommend using Stratos Jet Charters and know I will definitely use them again.

Andy S.

I have already recommended your firm to a friend and will continue to do so assuming, of course, my future travels with you remain consistent with my inaugural experience

Glenn K.

Excellent service from the first point of contact to disembarking from the flight. Kyle was amazing to deal with in the booking phase and the execution of the flight was flawless. Great pilots, equipment, handling, all on time. Highly recommended.

Michael A.

We had a great experience, Anthony our contact was in close contact before the flight keeping us updated and the service was excellent on both sides.

Sean L.

Very fast quote ~ excellent pricing, strong safety rating. Trip was excellent.

Nathalie R.

We needed to book a same-day plane for employees and tools to provide urgent assistance to a customer. Zach was effective, proactive and cooperative in providing a solution, precise information and updates. Would recommend Stratos Jet anytime! Thank you!

Robert B.

I was helped at every step along the way. Any question was quickly answered.

Isabella R.

As always, Joel and his team made this a seamless trip. We enjoyed every moment from booking to take off and landing and everything in between. Thank you!

David P.

We decided at the last minute to escape from Florida as hurricane Irma was bearing down on us, and Stratos came through for us. Despite our first choice airport running out of fuel, they managed to get some at another and we got out with about 1 hour to spare. It was a hectic time, with everyone else scrambling to escape, but Stratos made the whole experience simple and efficient for us. We will definitely fly with them another time, preferable when we're not all stressed about a hurricane aimed right at us!

Sage L.

Once again the whole experience was great. I was informed every step of the way. There were concerns from a big storm that was coming in. The Stratos team went above and beyond to make sure everything went as smoothly as possible and got me home safe. Anthony Angelini is the best.

Judy M.

Kerry absolutely gets an A+ in customer service. Very well run jet service company.

Virginia D.

As always, the booking went well, the trip was on time, the crew great: another perfect flight. Thanks.

Jeff P.

As always, Stratos has the best selection of aircraft and crew. Zach is amazing to work with.

Charlie W.

This survey reall doesn't apply to the use my company had with Stratos. We had to expedite a piece of equipment and a contractor to our facility to perform some emergency repairs. The process however did go well and the equipment and person arrived on time and the entire process was handled by Will Buckley in a very professional manner and was extremely helpful in making this adventure easy and convenient. He was great to work with and if the occasion should arise to use charter services again, we will contact you. thanks again

Andrew S.

I thought it was very well-organized and information flows were smooth. The broker worked with me to get an excellent option at an attractive pricing point. The flight was smooth and professional. An outstanding experience!

Liz T.

Professionalism and attention to detail come to mind when working with Stratos Jet Charters, Inc. From initial engagement to the jets to take off - they didn't miss a beat. My Employer is extremely concerned with privacy and professionalism and Stratos Jet Charters did not disappoint.

Thomas W.

Stratos was great and we for sure will recommend our broker to our friends

Jacy J.

Joel was great to arrange a flight for us last minute. He kept me updated through the process/flights. We would love to work with Stratos again.

Bill P.

awesome

Julie D.

This experienced exceeded my expectations in every way. The booking process, follow up, attention to detail, urgency and ease of communication were all excellent. The pilots were friendly, prepared, professional and prompt. The plane exactly as described and needed. I will definitely use this service again.

Charles C.

Glenn like usual is great to work with and is always on top of it.

Julieta I.

Dave R.

You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don't know if I will use it depending upon cost as this next one is purely personal. But I would like to.

Robert A.

After our plane developed mechanical problems and a night of discomfort and doubt, Kyle was able to find a plane and a crew at last minute to save my wife's 60th birthday trip. We arrived a little late but we arrived! You are the best Kyle.

Vicki B.

Ricky was awesome and everything went smoothly. I will certainly use your services again should a need arise. Thank you for everything!

Lynda K.

This company goes above and beyond and exceeds every expectation. I highly recommend them.

Adam W.

Our company jet had a mechanical problem and we had a very important meeting that our passsengers had to make. Joel was able to locate and reposition an airplane for us in a matter of two hours. Our passengers were able to make their meeting and were very pleased with the aircraft/crew that was selected. Good work.

E. Z.

Simon Crhistian did a great job.

Matteo G.

Joel and his team fire on all cylinders at all times. Every detail of the trip is always handled and communication is very proactive. We have special requests all of the time from exact wheels up times to ground transport changes and the team handles our trip with ease. I cannot recommend the Stratos Team enough and the value you get far exceeds our past charter and membership experiences. Thank you again Stratos Team

Alie G.

We only ever book with Stratos-- Joel and his team are so professional and helpful, even with last-minute travel needs. They are the best!

Roberto Berrios

Just wanted to say that the way you guys relay information is perfect. I've never seen it from any other broker

Matteo G.

From pre-trip planning to updates via text message on your way to the airport, Stratos had us covered. We made our way from Emirates @ JFK and the FOB transfer was easy. Joel had already updated Julie (my assistant) before we landed that there were long delays out of JFK due to weather. The transfer to FBO was easy and they were expecting us. The plane was comfortable and modern and the crew could not have been kinder. Thank you guys as always for a great trip. Flight was great and the crew took us right past the storms and my one year old son slept the whole trip; a much needed reprieve for my wife and I.

Peter E.

Excellent service across the board. I will always fly with StratosJets, and will gladly recommend you to my friends.

Scott B.

Great

Kristof Catteeuw

Transparant, smooth, easy working with the entire team

A. A.

We have used Stratos on several occasions for Business and Personal use. The staff and service is superior. We would highly recommend Stratos to or Business Partners, Family and Friends.

Scott D.

We had a great experience, particularly with Steve and the booking process, as well as with flight, which was fantastic. We would highly recommend Stratos. Thanks again!

James B.

Our company attempted for 2 days to secure a private jet for our business trip out of Tucson, AZ to Ban Nuys, CA. Then I contacted Stratos Jet. Within hours Stratos Jet accomplished what all the other private jet charters failed to do. We will now always start with Stratos Jets before wasting time with their competitors. Stratos Jet went ABOVE & BEYOND in their customer service & professionalism. And that 1st class treatment of service continued thru all phases of our business trip from start to return.

Grant B.

We had a great experience thanks to the help of stratos. I will use them again as they were professional and very timely.

Heather Latch

Always great to work with the amazing team at Stratos Jets! Kyle was awesome!

Danielle P.

Excellent Customer Service booking and during the flight!

Bob W.

Outstanding service.  Appreciate all the aircraft options

Sybil D.

Glenn, who assisted every step of the way was professional and kind as he answered the many questions I had as this was our first experience traveling in this way. The communication was clear and any expectations we had were exceeded. The pilot was very personable and made the experience enjoyable from the time we arrived at the FBO until we landed. Thank you.

Bob Koch

Nice, easy and prompt communication. Pleasure working with your team

Sue P.

The service was impeccable

Heather Converse

Great Trip Support Team We love working with Stratos Jets! They are fast to respond, reasonable to work with, and their brokers and trip support team are very detail oriented which leaves little room for error. I would highly recommend them!

Ricky Guagliardo

Good afternoon, I hope all is well! The experience has been quite pleasant when dealing with Stratos Jet Charters! We appreciate your business and constant support. I look forward to continuing that business once our jets are added to our fleet. Thank you!

David L.

Professional in every way… and, fully enjoyed the experience… especially the flight…great plane and pilots were 1st class in every way.

Jaime D.

Plane was not clean. One pilot claimed to have a mask but never wore it, despite being told to. My booking with Stratos was clear and should have been obvious even if I hadn’t specifically asked for a clean plane and a masked crew. My wife and I neither ate (to not remove our masks) nor used the bathroom ( the unmasked pilot had to use the bathroom shortly after departure). By far our most uncomfortable air travel made worse by the fact that it was private.

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Thank you for bringing this to our attention.  I appreciate the feedback and opportunity for me to address this with the air carrier. I have contacted them and shared your experience with them.  Your health and safety is of the utmost importance to us.  While operating in this COVID-19 environment brings new challenges; sharing your experience, has allowed Stratos to identify opportunities to improve the customer experience by implementing several pro-active steps as well as additional QA requirements on the day of flight.  We sincerely appreciate our relationship with you and your willingness to help us get better every day! 

Soar Higher - Joel A. Thomas / CEO