Private Jet Charter Rochester, NY

Barbara B.

Very much enjoyed the trip. Glenn was helpful in coordinating every facet of the trip and answering all questions. We greatly appreciated all of the effort.

Bobbi Dent

Looking forward to our next booking with you! Professionalism at its finest!

Dave P.

Passenger stated that the jet's interior was shoddy and showed that the jet wasn't well taken care of. Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same.

Gene A.

Joel and the team at Stratos Jet Charters were great. Even on short notice, Joel was able to charter a plane for me in California and made sure that it was a smooth process the whole trip. He was readily available when I had several last minute changes to the itinerary. Highly recommend.

Paula D.

I have not arranged or travelled by private jet except to Lanai in Hawaii. My husband and i usually fly first or business so to ensure a good service and safety i contacted 4 brokers to ask for quotes, Randy Schuette provided more than a quote, he explained the whole process and his reassuring knowledge and attention to detail was the reason i used Stratos. The trip advisory team were then very informative, and responsive. The plane was beautiful and the pilots were very friendly. I would definitely recommend Stratos and look forward to using your services again.

Tom C.

Anthony worked hard on our request and came up with a perfect solution. The plane was the right size to hold all our luggage, and the flight on-time, comfortable, and in all respects outstanding. Highly recommended.

Scott B.

I look forward to booking again..

Bobbi Dent

Always a pleasure doing business with STRATOS, you make it a seamless booking from start to finish! Very professional! Thanks for your business.

John G

Everything was perfect - nothing to improve. Many thanks to Richard Gomulka for his assistance - he was great!

Corey D.

Thank you for making this very easy for us!! I look forward to a long relationship with Stratos Jet Charter!!

Earl S.

everything went very well in all areas.Thank you .

Paula M.

Bill M.

Would recommend. I gave them a 5 star rating.

Paula W.

It's all good !

Patricia G.

Joel was a delight to work with arranging our flight from IRMA. Very professional and accommodating. I would definitely use him and your company again and refer others to you. The flight was fantastic with very nice pilots, James Briggs and Thomas Sommers. We were not the typical passengers as my husband has Alzheimer's and is wheelchair bound. Thanks for everything!!!

Daniel F.

Great pilots, crew, and plane! Helped a lot with Covid stuff.

Rich C.

The crew of Citation very good Cordial and effective Trip punctual all good Thanks

Eric Sanchez

Good flight. Thanks for the trip.

Bonnie Myers

Yes, as always, you are right there on top of everything. you actually do "your job", and we always hope that we do our job to your liking.

James M.

yes!

Dave P.

Passenger stated that the "jet interior was shoddy and showed that the jet wasn't well taken care of." Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same. 

Edward L.

We were very disappointed in the catering service. The lobster was undercooked and the sevruga caviar we ordered turned out to be lumpfish. Which we did not eat. We intended to take all the food to our home with the lobster, which we were going to cook to make it suitable to eat, but when we arrived home discovered that our food had not been unloaded from the plane. The only thing we ate on the plane was a small piece of the lobster.

Joe F.

Yes, would recommend Stratos to anyone looking for a charter!

Joel M.

My only complaint with Stratos is that Initially, I did not received the lowest price quote.

Kevin D.

Great service. Responsive and thorough.

Matteo G.

The team and the total Stratos experience consistently impresses me on every trip! The immediate feedback, the technology platform which enables an immediate view of flight and aircraft availability, and of course the wonderful and accommodating communication with the whole team; Stratos is always amazing! They always go the extra mile and are always being preventative and proactive long before wheels up and down. As Stratos clients, we don’t feel any of the industry's current supply crunch. Whatever we have tasked Stratos with they have met and exceeded our needs and we could not ask for more or be happier. The experience, year-over-year is that Stratos has only added more options, more operators and we have only great experiences.

Marc G.

Never left a review in our life but for the amount of money spent - really left a sour taste in our mouth. Complete lack of organization with plane in wrong FBO for departure, $1,000 rental car at wrong airport on arrival, just not nearly the level of service expected when spending over $10K for an hour and half hop -

Elisha K.

Thanks for all your updates. I could get used to this.

Catie C.

All members of the team communicated extremely well. I worked with Steve to get my flight booked and he checked in with helpful texts and updates along the way. Highly recommend.

John S.

Everything was above and beyond. Thank you!

Steve S.

I have used Stratos Jets quite a few times and have been extremely happy with the results. Kerry does a fantastic job and always follows up on all details. Thanks Steve

Robert B.

Glenn made booking effortless, pilots made it a great flight and yes, I would recomend to a friend.

Orian D.

The service, follow up, and support was fantastic. Stratos made our family trip a success and we were all able to be together without the hassles of traveling. I would definitely recommend them! Thanks!

Robert H.

None. It was great. Had to go for a medical problem with my dad and Ricky was absolutely tremendous. I can't say enough good about him and how he handled things in a very difficult situation. the flight was awesome too. If I CAN ever justify the cost of flying private again like that Ricky and / or your company will get a call. Thanks so much.

John U.

We enjoyed flying with Stratos jet perfect service big thank you to Glenn, very responsive very customer oriented

Eddie D.

I have dealt with Stratos Jet for the past 10 years Always great response and outstanding service Highly recommend them for any charter service you may need

Debbie Parker

Steve was a joy to work with he was very helpful and insightful. We look forward to doing more business with your company

Andy S.

I have already recommended your firm to a friend and will continue to do so assuming, of course, my future travels with you remain consistent with my inaugural experience

John DeTurris

Hey Joel, First of all, thank you very much for sending this trip our way. We really appreciate your business, especially in these strange times. Both your sales team and trip management team were very responsive and quickly gave us all the info we needed. That ultimately helped us provide the best trip for your passengers. Thanks again, hope to talk soon.

Andrew S.

I thought it was very well-organized and information flows were smooth. The broker worked with me to get an excellent option at an attractive pricing point. The flight was smooth and professional. An outstanding experience!

Peter E.

You can not improve on perfect !!

Steven G.

I do not think there is anything else that could have been done to make our flight enjoyable. The crew, Vincent Jordan and Nicholas Gambino, were very professional, extremely courteous and if we were to charter another flight in the future we would love having them as our crew.

Tim S.

The experience was perfect throughout from initial contact through final payment. Our flight was a last minute family emergency and the folks at Stratos Jets made every effort to get me and my family home as quickly and safely as possible. I cannot thanks them enough for caring about our situation.

Dani F.

Our company uses Stratos, we work directly with Kerry, she and everyone else have always been extremely helpful and manage our flights and requests with no problem! They respond friendly, quickly and we have no interest in ever switching companies. Highly recommended! Extremely happy clients!

Jim M.

The full experience was seamless and efficient. Our requests were handled immediately and to our full satisfaction. The administration, equipment and crew were all top notch.

Avanidhar S.

Carol C.

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

Rob O.

Yuri was wonderful!

Keith G.

Excellent experience with booking, the flights, ground services, etc.

Jay S.

Glenn made my first experience with Stratos easy and enjoyable. He went above and beyond to make sure I was completely satisfied and had all the information needed. I appreciated the attention to detail and the follow-up. Thank you