Private Jet Charter San Juan

Virginia D.

As always, the booking went well, the trip was on time, the crew great: another perfect flight. Thanks.

Eric Sanchez

I love Kerry and the Stratos team. Easy to work with from top to bottom. Even on a Sunday!

Luis R.

Excellent service from Anthony all the way around. Quick response for a last second booking, great follow-up and great online itinerary management service.

Joel M.

My only complaint with Stratos is that Initially, I did not received the lowest price quote.

Lawrence K.

Sherman is a great pilot and so was his co-pilot. Looking forward to many future endeavors.

Michael Todd

The whole team is always professional and great to work with. You can tell there's a lot of integrity and experience in the company. Thank you folks!!

Buddy P.

already recommended to a friend.

David C.

The only glitch was the catering from New Orleans to Las Vegas. I don't know how you could correct the issue, but we didn't receive exactly what we ordered -- plus, they did not provide us with utensils, plates and napkins.

Jacy J.

Joel was great to arrange a flight for us last minute. He kept me updated through the process/flights. We would love to work with Stratos again.

Gary G.

Joel Thomas is knowledgeable and attentive. We always feel that we are getting the attention we need. The charters he has put together for us have been exactly how we wanted them to be. We have no hesitation in giving him our highest rating.

Bobbi Dent

Always a pleasure doing business with STRATOS, you make it a seamless booking from start to finish! Very professional! Thanks for your business.

Duane I.

Experience with Stratos was fine. Flight crew was both professional and personable. Aircraft was in top shape.

Jim W.

Joel I do not use google sign in re survey Let me simply say Ms Hill was outstanding every step of the way as was the service at Dolphin Sun night Thank you Jim W. Charter flight Omaha to Sarasota Mar 12

Stephen K.

Anthony, couldn't have been better. Elegant and effortless.  Delightful crew and immaculate plane.  Thanks for helping us with this and I am sure you will hear from us in the future. 

All the best,

Steve

Richard B.

Laura L.

I will recommend Stratos and will give them Randy name/number, he was very professional, on the ball in all aspects!!!!! I had contacted 4 other companies - Randy was the best, that is why we went with Stratos .

Kim T.

Ricky was wonderful to work with and answered all our many questions!

John L.

This trip was to return home from our 5.5 month winter sojourn in Florida. We had planned everything around this return date. Our cars had been shipped home that day. We had run down all the food. The cancellation occurred when we were out for dinner the night before the planned trip. We therefore did not find out about it until about 10pm. Anthony did a good job of helping with the recovery over the next hour. He responded instantly to almost every email. Unfortunately, because everything for ourselves and our fellow passengers had been planned around leaving on that particular day, we were very limited in our selection of recovery flights. As a result we paid an extra $7k+. Once that was settled and I had figured out how to get the extra money to you quickly enough, things went smoothly. When the flight was first booked (months ago) I had expressed some discomfort with the fact that the plane operator was so small and seemed to be focused on another business model. Anthony said that he had great experience with them and their reliability. It was unfortunate that my concerns turned out to be correct. As things have turned out, it now seems to me that I should be booking my flights right at the last minute, not rely on leaving on a certain date and, perhaps, even trying to catch an empty leg.

Bobbi Dent

Looking forward to our next booking with you! Professionalism at its finest!

Dan F.

Great customer service!

Gail K.

Eastern Air Services (crew and plane) were wonderful. Stratos micro obsession with baggage and weights was beyond logical and anything that I had ever experienced in prior charters. Turned out there was PLENTY of room in cargo for additional baggage and that my guests were no where near any weight limitation. The only reason I tolerated the craziness was the price differential. Next time, if they are not the best price I am going back to my regular charter companies. ------------------------------------------------------------------------------------------

Jim M.

The full experience was seamless and efficient. Our requests were handled immediately and to our full satisfaction. The administration, equipment and crew were all top notch.

Carol C.

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

Sage L.

Once again the whole experience was great from start to finish. I felt well taken care of.

Chris M.

Mostly good. Registration process is painful and there was a little hiccup with confirmed time for departure but we made it work.

Michael Turkal

Always great working with you guys!

Karen O.

I have worked with quite a few different charter companies over the years and Stratos Jets has been the easiest to work with. I always work with Kerry Hill because she very professional, friendly, and is just down right awesome at her job. I often need last minute trips for my boss and she always gets back to me quickly regardless of what time of day it is. I truely feel she goes above and beyond to make sure every aspect of the trip runs smoothly and everyone is happy. I can't say enough about how much stress is taken out of booking these flights because I know Stratos and Kerry have everything I need covered.

Bob Koch

Nice, easy and prompt communication. Pleasure working with your team

David M.

Your service was very professional as was the a/c and crew.

Angie W.

I met Joel, years ago, when he first introduced me to Stratos Jet Charters during its start-up phase.  I was always very impressed on their marketing and honesty, as a broker.  Joel is very genuine and caring when it comes to his customers or the operators that he works with.  I know that Stratos Jets will not sacrifice safety for anything.  I know that he likes to treat everyone like they are part of the Stratos Jet family.  The trip planning process, from quote request to trip planning to  invoice, is seamless – they’ve thought of everything and continue to be ahead of the trend in our industry with the way they do things.  They think of everything!  In my opinion, Stratos Jet Charters set the bar for aircraft brokerage and I will always continue to look forward to working with them.

Bill M.

Would recommend. I gave them a 5 star rating.

Kimberly S.

Great experience with Stratos Jet Charters! Superior knowledge and outstanding customer service! Went above and beyond to make sure our flight was perfect. Highly recommended for anything from a short turboprop trip, to a transcontinental flight.

Jessica Kirby

As always, we enjoy working with you all. We all strive to accommodate the clients needs as best as possible, on our end and your end. Looking forward to many more trips with you all in the future.

Rick H.

We have used Stratos for the past two years to handle our travel plans and enjoy the ease and attention to detail our trips have been handled with.

Laurie K.

I made all of the arrangements for the charter flight for my boss and his family. I worked with Joel Thomas personally, who took the time with me to show the jet options available, all the while considering my boss's medical issues and care requirements. He emailed a jet comparison guide with photographs to view side-by-side so that I could make a wise and informed decision, and walked me through them over the phone. He was determined to provide the best possible experience for everyone. Joel made it all so easy, and it was clear after conversations with him that he has a heart for people and genuinely cares about their needs. I ordered in-flight catering, over the phone, which could not have been any easier. The food was plentiful and exceptional! My boss called me the next day asking that I inquire as to who the local caterer was that supplied the food, as he wants to make sure that we use them in the future. They staged all of the food on beautiful white platters that looked classy and elegant, as though it was all prepared for red carpet guests. And every selection was freshly prepared that day and over the top in flavor! The pilot was very nice and personable and clearly cared about the comfort and safety of his passengers. The plane was extremely comfortable and very luxurious. The seating was perfect for the six of them and their cat, Molly! I received a call the next day from my boss's grown daughter, and all she did was rave about how it was first class all the way! She said I always do such a great job. LOL! It was Joel and the Stratos team that did all the work! My part was easy! Ohhh, and Joel also went out of his way to arrange for ground transportation upon their flight's arrival. I can say from personal experience over the years, that flying does not get any better than going first class with Joel Thomas and his team at Stratos Jet Charters. I want to thank them for making me look like the best assistant ever!!

Jay S.

Glenn made my first experience with Stratos easy and enjoyable. He went above and beyond to make sure I was completely satisfied and had all the information needed. I appreciated the attention to detail and the follow-up. Thank you

Dave R.

We have used another broker and they too have been very good. I have enjoyed the two trips that I have booked with you and I have booked a third next month

Liz T.

Professionalism and attention to detail come to mind when working with Stratos Jet Charters, Inc. From initial engagement to the jets to take off - they didn't miss a beat. My Employer is extremely concerned with privacy and professionalism and Stratos Jet Charters did not disappoint.

Rhonda Abdulla

I did have a good experience dealing with the charter staff. The only suggestion I can make would be that when sending revised itineraries or updated information is that somehow you reference what is new or updated info. Either in the email or by highlighting the NEW info. Thank you for using Oak Air.

Roberto Berrios

Just wanted to say that the way you guys relay information is perfect. I've never seen it from any other broker

Kelly Ferrese

It is always a pleasure working with the Stratos Jets team. Communication is always prompt and neatly organized. Thank you for your business. We look forward to our next trip together.

Craig S.

Every thing was smoothly handled from booking to the flight

Steve R.

All went well on the flight. Great pilot crew both ways.

Peter E.

ABSOLUTELY PERFECT

Richard R.

None that I can think of.  Great flight

Matteo G.

The team and the total Stratos experience consistently impresses me on every trip! The immediate feedback, the technology platform which enables an immediate view of flight and aircraft availability, and of course the wonderful and accommodating communication with the whole team; Stratos is always amazing! They always go the extra mile and are always being preventative and proactive long before wheels up and down. As Stratos clients, we don’t feel any of the industry's current supply crunch. Whatever we have tasked Stratos with they have met and exceeded our needs and we could not ask for more or be happier. The experience, year-over-year is that Stratos has only added more options, more operators and we have only great experiences.

Bonnie Myers

Yes, as always, you are right there on top of everything. you actually do "your job", and we always hope that we do our job to your liking.

Max C.

Everything worked out great. Working with Stratos was seamless. When the Trump TFR foiled our plans on both the outbound and inbound legs, Stratos was proactive in finding the best solution for us and minimized the disruption to the timing of our itinerary while also remaining flexible to our schedule as well. Joel could not have been easier to work with, finding us the best options at the best prices.

Sarah B.

We truly value our relationship with Stratos Jets and appreciate their business. They are organized and communicate well making sure all of the trips we do together happen seamlessly. We look forward to a long lasting relationship, thank you again for selecting our team and aircraft for your clients!

Michael M.

Everything was great. Prompt and clear comms about flight / craft options. Kept us informed about key status. Nice account website and live-links for details. And, just friendly and pleasant people to work with. One big thing was that our original operator's plane cancelled due to mechanical the day before our departure. We know that happens sometimes and not Stratos' fault. What was great was how quickly the Stratos team got us viable alternatives. Within probably an hour we had an alternate operator confirmed. We were very pleased how well Stratos reacted. And, the replacement craft and crew were top-notch as well.