Saratoga Springs, New York Jet Charters

Earl S.

everything went very well in all areas.Thank you .

Sage L.

Once again the whole experience was great from start to finish. I felt well taken care of.

Rick H.

Easy to book with a lot of options regarding the type of aircraft needed

Laura E.

Although I was not a traveler for this trip, I organized the flight and was the point of contact. The communication and details from our agent made this first time use of Stratos Jet Charters very pleasant. I was able to reach out directly to Steve and he was very patient and helpful with all the questions I had from booking to payment. The memorable moment was with a delay in the departure. Steve sent emails to all but also made a phone call to be sure I was aware. This was so appreciated so I could reach out immediately to the travelers. THANK YOU STEVE AND STRATOS JET CHARTERS.

Bruce M

I was in a desperate situation to get to my sons graduation from marine camp and I was not going to miss it. Stratos made arrangements very quickly to get me where I needed to go. It was very efficient and first rate. Thank you

Sarah S.

I had an exceptional time with outstanding service and crew!

Jay S.

Appreciate Glenn's attention to detail and follow up. He is great to work with.

David T.

Kim Krum

Thank you for making our jobs easier! Great passengers and your team is always a pleasure to work with! Kind regards, Kim Krum

Matteo G.

From pre-trip planning to updates via text message on your way to the airport, Stratos had us covered. We made our way from Emirates @ JFK and the FOB transfer was easy. Joel had already updated Julie (my assistant) before we landed that there were long delays out of JFK due to weather. The transfer to FBO was easy and they were expecting us. The plane was comfortable and modern and the crew could not have been kinder. Thank you guys as always for a great trip. Flight was great and the crew took us right past the storms and my one year old son slept the whole trip; a much needed reprieve for my wife and I.

Daniel S.

None, Ricky Gomulka takes care of everything, and I honestly like dealing only with him everytime I call. Very hard working and goes over and beyond for me.

Matteo G.

From the quoting and booking process to wheels up and down, things could not be better with STRATOS. Joel and his team are amazing and accommodated a last minute return schedule change. They only contract with great companies who have great equipment and outstanding crew. If you are considering Private jet travel I cannot recommend them enough!

Nicole M.

There are not enough words to express how incredible Stratos is. From start to finish, my experiences with them are the highest quality of service and performance.

Julieta I.

Adam W.

Our company jet had a mechanical problem and we had a very important meeting that our passsengers had to make. Joel was able to locate and reposition an airplane for us in a matter of two hours. Our passengers were able to make their meeting and were very pleased with the aircraft/crew that was selected. Good work.

Robert G.

Everything went perfect. great job. Yes I would recommend your company to my friends.

Luis R.

Excellent service from Anthony all the way around. Quick response for a last second booking, great follow-up and great online itinerary management service.

Ron C.

While this was the first time between these two cities, we may take this route frequently in the future.

Rich P.

Everything went very smoothly and we were pleased with everything on the trip.

Heather Latch

Always great to work with the amazing team at Stratos Jets! Kyle was awesome!

Sandy S.

Loved the service! Loved the service!

Dani F.

Our company uses Stratos, we work directly with Kerry, she and everyone else have always been extremely helpful and manage our flights and requests with no problem! They respond friendly, quickly and we have no interest in ever switching companies. Highly recommended! Extremely happy clients!

Virginia D.

Always a wonderful experience with Stratos: great flight crew, excellent catering menu, comfortable plane.

Oliver R.

Always a joy

Kevin S.

Joel was all over booking our Jet and catering to our every need. He was easy to reach at all times and made arrangements that you would normally have to ask for, just as part of his routine business. He runs Stratos with elite service and I will be a life long customer!

Yolanda Sandoval

Stratos Jets has always been Organized and on point through the booking process. Their clear communication has always made it possible to execute each trip smoothly and as planned. This consistency has made them a trusted and pleasant company for us to work with. True honest business people! Thank you!

Elizabeth P.

At last minute's notice I needed to find a private plane to get my elderly parents from Bangor, Maine to Atlanta. I googled charter companies and Stratos Charters was first to pop up. I called immediately and Joel (founder and president of company) answered. He could not have been more gracious and helpful. He was the perfect combination of professional and personable. Our charter was arranged and the trip went through seamlessly. Stratos Charter and Joel made a stressful situation into a very pleasant one for us. I highly recommend their services and will definitely use them in the future. Thank you to them!

Michael M.

Everything was great. Prompt and clear comms about flight / craft options. Kept us informed about key status. Nice account website and live-links for details. And, just friendly and pleasant people to work with. One big thing was that our original operator's plane cancelled due to mechanical the day before our departure. We know that happens sometimes and not Stratos' fault. What was great was how quickly the Stratos team got us viable alternatives. Within probably an hour we had an alternate operator confirmed. We were very pleased how well Stratos reacted. And, the replacement craft and crew were top-notch as well.

ASG ASG

Good communication

Kevin D.

Great service. Responsive and thorough.

Jennifer E.

It’s always a pleasure working with Stratos jets! Your team always seems to be on top of everything. Thanks again for another smooth trip.

Emily E.

Once again, Stratos Jets provided perfect travel service with competitive prices! We needed to move a family member with memory loss and agitation from Boston to Houston on very short notice. Joel set everything up within 24 hours- a beautiful private jet, cars and drivers at both ends of the trip, a security detail plus catering. I am completely impressed with this company and will use them whenever I need private jet service. Thank you, Joel!

Eric Sanchez

I love the team and especially working with Kerry. Always a pleasure

Al M.

Pilots were terrific, polite, and kind.

Frances M.

Kyle Jones was terrific about answering all of my questions PROMPTLY. Stratos gave us the best price and was best about getting all info to us. I wrote to Kyle many times as I was extremely nervous about flying. He was always reassuring. Pilots were friendly and professional. Transport people wore masks and gloves and were kind. Plane was very clean and when I asked for more disinfectant wipes, I got them without being made to feel I was being too cautious. Take-off and landing were a pleasure as was the flight. The thunderstorm was scary but that was out of the pilots control

Jeff R.

Garret has provided excellent service and is attentive and easy to work with. The pilots on this trip were EXCEPTIONAL at dealing with our needs and providing service with the passengers needs and schedule. Very high compliments to the whole team for this flight.

Bill P.

Stratus extremely professional company.

Garrett E.

Daniel was the most efficient and communicative individual our firm has ever dealt with while in a crunch situation needing to get to Vegas immediately from Salt Lake. He went above and beyond to assess our needs and ensure our timeline was met. If we had a position on our sales team we would offer him a better offer then what you’re paying him and may in the future. Thanks Daniel. Hope to connect soon for our future trips. Garrett

Mark C.

Can't see anything lacking, a great job all the way around. Thanks, Mark 

Corey D.

Thank you for making this very easy for us!! I look forward to a long relationship with Stratos Jet Charter!!

Michael F.

Amazing customer service and overall experience from my first contact with Kimberly. Stratos truly delivers what they promise!

Carol C.

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

Daniel S.

Ricky takes care of everything, and I honestly like dealing only with him every time I call. Very hard working and goes over and beyond for me.

Matteo G.

Joel and his team fire on all cylinders at all times. Every detail of the trip is always handled and communication is very proactive. We have special requests all of the time from exact wheels up times to ground transport changes and the team handles our trip with ease. I cannot recommend the Stratos Team enough and the value you get far exceeds our past charter and membership experiences. Thank you again Stratos Team

Terry G.

Katie was great on very short notice. Here is were the 5th star was lost: No on board bathroom and I was not told about it. I specifically asked about quality of safety and maintenance by operator and got incorrect information initially; although there was no apparent problem .

Bill M.

Stratos service is professional, prompt, proactive and easy to do business with. Any questions or concerns they get on it right away ( ie itinerary changes) and very accommodating. I recommend them to all my friends, and when I travel Stratos is my first call.

Matteo G.

As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!

Chris Hamblen

Zach and Leslie were very responsive and easy to work with.

Rose D.

Working with Stratos vs other jet charter companies lends a personal touch that seems lacking in others. I wouldn’t hesitate to recommend Stratos to friends.

Lisa B.

Kyle was attentive and excellent throughout our experience using Stratos Jets. He was prompt in getting estimates and selecting an appropriate aircraft through helping me understand how the process works right through the day of the flight as he helped walk me through where our plane, crew, and passengers were along the way. I would highly recommend Stratos Jets. They were prompt, thorough, precise, and went above and beyond from start to finish.