Strasbourg, France Jet Charters

Bobbi Dent

Always a pleasure doing business with STRATOS, you make it a seamless booking from start to finish! Very professional! Thanks for your business.

Jan Ansley

Stratos was so easy to work with. Kerri was so understanding of a couple itinerary changes we had to make to ensure a safe, smooth flight. As our charter ops director, I sincerely appreciate when our customers realize that our decisions are in their best interest. Though not always ideal, we always provide our best option given uncontrollable variables such as weather, winds, etc. Thank you so much for doing such an awesome job. Any feedback you have would be greatly appreciated in return!

Jay O.

Probably the best charter experience I have ever had. Zach really came through for me when I was in a bind. Thanks Zach and keep up the good work.

Kim Krum

As always, your staff is a pleasure to work with, and are very good with their communication, etc. I (of course) wish we didn't have the snafu with your client cutting the trip short, only to change his mind - costing us an additional 3 hours of flight time (approx. $10,000) - since we cancelled a trip with another operator to accommodate his request to leave early. I think there should have been a consideration for a 2 hour cancellation fee or something there. We understand that this wasn't Stratos Jets' doing - but I believe your client should have been penalized in some way as he was informed we had another trip and he told us to cancel it to accommodate him. This was very disappointing (and financially detrimental) for us, especially as we had lowered the cost of the trip (in addition to removing all minimums) prior to booking. The only way it made sense for us to do that was to fly while sitting transient.

Jeff Moneypenny

We felt everything went well. However, at the beginning of the process we kept asking your Team to reach out to everyone on the e-mail thread and that took a little bit to get that aspect corrected ! However, once that took place it seemed like everything was smooth from that point forward. Joel and Glenn, Thank you both of you and your Team for the business ! We truly appreciate !

Dave P.

Passenger stated that the jet's interior was shoddy and showed that the jet wasn't well taken care of. Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same.

Stewart G.

Pilot did a terrible job of synchronizing the engines. It was bad enough at one point that the two guest passengers were worried we would need an emergency landing. I have flown on Hawkers for 15 years now and never had that experience. Crew was very nice, but the pilot needs some instruction. It was very disconcerting.

Jim K.

Glenn and team were responsive and kept me apprised of the status of our flight, despite dynamic weather. Pilots were experienced and jet was on time and flight was smooth.

Jonathan G.

we will, repeat, refer, and appreciate, thank you.

Rick H.

As always the flight and booking process was handled with ease and professionalism. Our pilots were very personable and the aircraft was exactly what we were looking for.

Joel M.

Yes. Good. Good. Yes

Erik Hjortaas

I thought Stratos was professional and easy to work with. We didn't have any problems or communication issues whatsoever. It's really nice when we don't have to deal with 10 different people to coordinate a trip.

Michael D.

Stratos arranged a private jet to Toronto for me last minute. Everything went well and the Challenger 300 was very nice. Thank you

Viviana R.

The team was very happy with with the plane,crew and experience on Jan 17th. We are looking forward to working with Stratos Jets in the future.

David L.

Professional in every way… and, fully enjoyed the experience… especially the flight…great plane and pilots were 1st class in every way.

Robert H.

None. It was great. Had to go for a medical problem with my dad and Ricky was absolutely tremendous. I can't say enough good about him and how he handled things in a very difficult situation. the flight was awesome too. If I CAN ever justify the cost of flying private again like that Ricky and / or your company will get a call. Thanks so much.

Rick H.

As a repeat customer of Stratos we have always been treated with care and understanding of the circumstances surrounding our travel needs. When Joel was unavailable Zach jumped right in without missing a beat.

Guy L.

Yes i will recommend it

Danielle P.

Excellent Customer Service booking and during the flight!

Bill M.

Would recommend. I gave them a 5 star rating.

Eric Sanchez

Great experience as always!

Dan C.

Thanks to Kerry for helping us get to where we need to be ! Very detail oriented company. Pilot's were very professional. See you next time!

JENNIFER D.

Anthony was amazing! He was compassionate, detailed, attentive, proactive and so many other things that I could not begin to put into words for our complicated travel situation. The flight crew was amazing for the journey and ground crew and the ops crew saved my family. I can never put into words how much I appreciate Anthony and the Stratos Team. We will never think of using another charter company for any of our needs! Thank you so much!

Monika W.

My agent was wonderful. However, my scheduled flight time was changed due to the owner wanting to use their plane. This change resulted in my missing an engagement. No discount was given to me for my inconvenience. The lack of observance of a signed contract was shocking and frankly showed a lack of integrity. I expect monetary compensation.

John D.

Great rep!

Stefanie B.

My boss recently travelled to Europe for the entire month of August. During that time his jet had mechanical issues and could no longer fly where he wanted. He had about 12 flights left in his trip around Europe and Stratos Jet Charters, especially Heather Latch, saved our lives. They were able to accommodate 90% of the trips he wanted at the time he wanted. She really was a life saver for myself and my boss. I will definitely use Stratos Jets again and work with Heather any day of the week! They are magnificent!!

C. Mason

Two thumbs up!

Jonathan E.

Joel and Stratosjets made my last minute flight to the Masters possible. Price was competitive and services was second to none.  Joel and his team responded to each call and SMS in a matter of seconds.  They took care of every detail from flight, to transport and everything in between. Jonathan E. Owner of Mercedes-Benz Dealership

Peter E.

You can not improve on perfect !!

William T.

Smooth, calm, on time and will use it again

Joseph R.

Flight was very nice. And the pilot, Scott Gustafson, was very professional and friendly. He did a great job with our luggage and talking about the plane and our flight. Great pilot.

Dave P.

Passenger stated that the "jet interior was shoddy and showed that the jet wasn't well taken care of." Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same. 

Chip L.

Glenn and Stratos do a great job finding the right aircraft and keeping us up to date.

Lashonda R.

Steve made sure we had everything we needed. The travel arrangements were made easily and were efficient. 3 friends and myself had our first experience with flying private with Stratos. The food provided was delicious, the limo and transportation was perfect, and the entire experience was well worth the money. A special thank you to Pilot Dan! He was very helpful and made sure we were comfortable. Definitely a memorable experience. Stratos is my go to place when flying private from this point forward.

Al W.

Absolutely wonderful,....would recommend this to anyone [if they can afford it], real value….worth every penny!! Absolute comfort,.. courteous,... simple booking,...true luxury,.....best possible trip home from Florida !!

Joe P.

I think you all did a great job!!! If we book with enough notice, maybe a newer ride? Not to say that the Hawker we flew was not great.. Only my thoughts. Joe"

William O.

Anthony quickly found a charter that met our destination and date requirements.

Ahmed A.

Stratos Jet Charters is always professional and easy to work with. I would highly recommend them. They care about their customers and work hard to keep you happy and comfortable the entire flight.

Shirley M.

Apparently the air wasn't working properly and was an uncomfortable flight until we were in the air.

Gary C.

I was thouroughly impressed with the professionalism of the Broker Joel, the flight organizer Sarah and the crew on both legs. The aircraft was clean, in good shape and right on time. The crew was friendly and professional to me and my guests. Two small issues were getting a tail number on less than 12 hours that made getting our rental cars more complex than necessary and more significant was being notified by our bank that you tried to bill my flight a couple times when I paid in full prior to first leg. All in all I would use them again but would encourage one contact who checks in daily a few days prior to flight rather than me having try to figure out who to call when it looked like a couple problems were coming up.

Robert W.

Excellent communication with Glenn. I would definitely recommend Stratos. Our aircraft was a newer model and very clean. Crew provided a nice experience.

Lawrence K.

Sherman is a great pilot and so was his co-pilot. Looking forward to many future endeavors.

Peter Hertel

Great charter flight with Stratos. They went the extra effort to ensure we had a comfortable jet with the highest safety standard.

Grant B.

We had a great experience thanks to the help of stratos. I will use them again as they were professional and very timely.

Karl H.

Glenn was wonderful, the jet was clean and the crew was fantastic.

Ivan J.

Great communication, everything on time and accurate, highly recommended

Curt C.

Other than the expected 12/26 ATC "hold" , we enjoyed another perfect flight!; great crew, great equipment and a most pleasant ride!!

Laurie K.

I made all of the arrangements for the charter flight for my boss and his family. I worked with Joel Thomas personally, who took the time with me to show the jet options available, all the while considering my boss's medical issues and care requirements. He emailed a jet comparison guide with photographs to view side-by-side so that I could make a wise and informed decision, and walked me through them over the phone. He was determined to provide the best possible experience for everyone. Joel made it all so easy, and it was clear after conversations with him that he has a heart for people and genuinely cares about their needs. I ordered in-flight catering, over the phone, which could not have been any easier. The food was plentiful and exceptional! My boss called me the next day asking that I inquire as to who the local caterer was that supplied the food, as he wants to make sure that we use them in the future. They staged all of the food on beautiful white platters that looked classy and elegant, as though it was all prepared for red carpet guests. And every selection was freshly prepared that day and over the top in flavor! The pilot was very nice and personable and clearly cared about the comfort and safety of his passengers. The plane was extremely comfortable and very luxurious. The seating was perfect for the six of them and their cat, Molly! I received a call the next day from my boss's grown daughter, and all she did was rave about how it was first class all the way! She said I always do such a great job. LOL! It was Joel and the Stratos team that did all the work! My part was easy! Ohhh, and Joel also went out of his way to arrange for ground transportation upon their flight's arrival. I can say from personal experience over the years, that flying does not get any better than going first class with Joel Thomas and his team at Stratos Jet Charters. I want to thank them for making me look like the best assistant ever!!

Jim S.

All was good.

Daniel W.

Worked with Glenn and he really worked to find the right plane at the right time! Aircraft crew were professional and courteous. Two great cross country flights.