Tel Aviv, Israel Jet Charters

Matteo G.

As always great coordination. I was not on the flight but rather my family and Stratos arranged everything. Even with a winter storm, my wife being delayed, De-icing and two sick kids on-board, Stratos updated me while I was over seas and I knew everything was handled without any issues. The pilots we super kind and accommodating and it made for a wonderful trip. All ground transport, catering and logistics went flawlessly and the Stratos team even arranged my ground transport meeting them from a commercial flight. I cant say enough about the team and their personal pride and care for my family. Thank you again!

Hannah B.

Robert C.

Everything was done in super fashion. Anthony the scheduler, Anthony and Terry the pilots were fantastic!

Karen W.

Randy Schuette answered all of my questions and kept me up to date even with the early arrival of my flight which kept my trip on time.  The flight was smooth with a great landing by pilot Mariah Fever!

Thank you,

Karen W.

Virginia D.

Enjoyed flight; booking easy; would gladly recommend Stratos

James R.

After our flight, I sent an email to Joel Thomas (CEO) telling him about our experience. Joel called me last night to thank me for email. In part, my email to Joel said: Ernest Hemingway once said: "The best way to find out if you can trust somebody is to trust them". We trusted Stratos Jet Charters with our first charter flight, and the actions of all of your employees and contractors sustained our trust in Stratos. I told my wife when we were flying down: "Kyle (Jones) must sleep with his phone or computer on his pillow". It didn't matter when I called, texted, or emailed. Kyle always responded on a near immediate basis. Wow! Since this was our first charter, Kyle professionally and patiently walked us through the entire charter process with accurate, complete, and well-documented information. He seemed to always be a step ahead and in many, many cases, anticipated our questions and preemptively answered them. In a world where you hesitate to call a service provider or financial institution because you know you will be stuck on hold or in voicemail hell, it is indeed a breath of fresh air to find a company who communicates so very, very well and truly appears to care about their customers and the customer's experience with them. Most of my interaction was with Kyle Jones but I also had communications with Sandy Milam and she exhibited the same responsiveness as Kyle. The ground crews at Signature Flight Services at TEB and PBI were equally adept at continuing that service of excellence. Last but certainly not least, pilots Ernie Guido and Don Poskitt were the icing on the cake. As a former CEO of a professional services business, I know how important the client experience is and how communication is one of the very key components. I just wanted to be sure you heard about our experience from a very satisfied customer. Kudos to you and your staff.

John S.

The process was easy; plane, limo, pilots and boarding went smoothly

Ricky Guagliardo

Good afternoon, I hope all is well! The experience has been quite pleasant when dealing with Stratos Jet Charters! We appreciate your business and constant support. I look forward to continuing that business once our jets are added to our fleet. Thank you!

William O.

Anthony quickly found a charter that met our destination and date requirements.

Matt S.

Joel, I hope this email find you well. I just wanted to reach out to thank you for the charter service you arranged for us last weekend. It was truly a pleasure to fly with Stratos and we will most certainly book with your charter service again. Thanks again for all of your help this week. It made the trip a breeze! Warm Regards, Matt, Scottie & Harper

Terri M.

I was the Charter Director for MOB and BFM for years and now in Accounting….hands down,  your organization is THE BEST in the market.  From the aircraft you recommend, to the pilots, accounting, and especially sweet Daryl!  All awesome. I am certain you all will be hearing from us soon.

Bill P.

Simon and your team made our overall experience excellent. The total process start to end was well done.

Rich C.

The crew of Citation very good Cordial and effective Trip punctual all good Thanks

Julie C.

Timely, efficient customer service, perfectly executed departure and arrival, concierge service no hassle and easy

Deb Higgins

Hi! All was well except for when we are relaying delays, service issue etc several different people will respond at the company with different questions or concerns. Having one, main point of contact for each trip would be helpful so we don't get calls or emails from several different people within the company. Besides that we love you guys and the booking process is always easy. Deb

Bob Koch

Nice, easy and prompt communication. Pleasure working with your team

Larnell B. E.

From the first email until the time we were wheels down in St. Thomas, the responsiveness, service, professionalism and attention to detail were exceptional. There is absolutely no chance I will ever use anyone else and I will be sure to share my experiences with my colleague’s here on Capitol Hill and in my professional and personal circles. A special acknowledgement to Glenn, for everything he did to make this a seamless business experience! Regards, Larnell Director, Travel, Security and Facilities,

Brandi P.

Always a pleasure working with Stratos Jets. Never have had a bad experience.

Andy S.

I have already recommended your firm to a friend and will continue to do so assuming, of course, my future travels with you remain consistent with my inaugural experience

Daniel S.

Ricky takes care of everything, and I honestly like dealing only with him every time I call. Very hard working and goes over and beyond for me.

Robert A.

After our plane developed mechanical problems and a night of discomfort and doubt, Kyle was able to find a plane and a crew at last minute to save my wife's 60th birthday trip. We arrived a little late but we arrived! You are the best Kyle.

Jacy J.

Joel was great to arrange a flight for us last minute. He kept me updated through the process/flights. We would love to work with Stratos again.

Kevin Wargo

We appreciate working with you and your team. Thank you.

Elisha K.

Thanks for all your updates. I could get used to this.

Gustavo Botura

Good experience, although your emails sometimes look more as a marketing email than an itinerary revision. Still getting used to the sales force platform, but if I may give you guys a feed back, try to avoid too many colors and pictures on the email as they sometimes look like marketing/sales email then important information about the trip. That's my 2 cents.

Mike S.

My family has flown with you dozens of times. Everything, from booking, to the flights, to the follow-up shows that you care about your customers. I would definitely recommend Stratos & have already done so.

Geraldine C.

Booking was great, Kyle is wonderful a asset to your company. However the pilots were not. They were not there on time never offered an apology or explained as to why. When questioned they were extremely RUDE. I was told that the Pilots went to eat lunch so they kept myself and family waiting over an hour past wheels up time. I arrived at 12:30 for a 1:00 flight they arrived at 1:30 for a 1:00 flight with BAD attitudes

Jim M.

The full experience was seamless and efficient. Our requests were handled immediately and to our full satisfaction. The administration, equipment and crew were all top notch.

Jeremy L.

Our crew on the ground and in the air were excellent to the point that I learned from them. We went in to a 30 knot crosswind and drove all the way down to the runway quickly, no drifting or swaying. The landing was flawless and we all felt very safe. The plane was clean and well maintained. The refreshments were perfect. The process around booking travel was easy and unobtrusive. Thanks!!!

Richard B.

Curt C.

All aspects pf the trip were easy and very worthwhile!!

Eric Sanchez

Always great working with you guys!! Great job all around as usual.

Rich B.

As a part 135 operator, I have been doing business with Stratos Jets since it was founded by Joel Thomas in 2006. Since the first trip I could tell they were a different type of Jet brokerage. Joel and his team of aviation advisors have always conducted themselves with the highest of standards and partnered with platinum operators like us to give their customers a luxurious private jet experience. Thank you for a decade of partnership and excellence. Thank you for your friendship! Rich Brennan VP of Sales

Ken M.

I understand we have great alternative option for the operation of our company aircraft at this time. Our (company name removed for privacy) Japan President was very glad to use charter aircraft. Thank you 

Jerry H.

Great experience

James B.

I will definitely use Stratos Jets again and will recommend the company without hesitation. It has been several years since I have chartered a jet and this process was very easy and friendly.

Laura C.

We did have a slight issue when the plane came in there was a mechanical concern that delayed my parent's trip but Kyle lined up aother plane for us so they could get to their destination with the least amount of inconvenience. The catering was delicious and the flight back went off without a hitch.

Justin M.

Peace of mind!!! My family and I just completed our first charter on a private jet with Stratos. My wife and I have been on a few of our friend’s charters before and I fly regularly on my company's aircraft but this was the first charter of our own. Stratos and specifically Joel Thomas made my wife and I feel that we were in great hands throughout the planning, selection and ultimately flight process. Family loved it!!! Great experience.

Katherine C.

I would like to be able to track aircraft on internet.

John G

Everything was perfect - nothing to improve. Many thanks to Richard Gomulka for his assistance - he was great!

Juliet S. T.

Joel was extraordinary in helping me with options when a connecting flight was cancelled and I had to scramble to get to my destination on time. He was available late into the evening to help me and ultimately I made my appointment.

Susan R. C.

Especially impressed that you were able to find us a rental car when there were none available in the entire area. You guys are wizards. The flight was comfortable and the pilots competent and professional. Thank you for helping us make this trip happen.

James T.

My experience with Stratos has been very good since I started booking jets several years ago. Joel and his team provide excellent service and followup at every stage. We recently had a flight where the incoming plane had a mechanical and they were able to replace it with a comparable one within just a few hours. Our original take off time was only missed by less than a half hour. The Stratos team communicated with us all along the way and everything was fine. The pilots are very good at what they do and the ground organization is thorough and efficient. I would recommend them to a friend.

Laura C.

Good morning, Joel.  I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall.  I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short.  I feel when it excels, it should be pointed out to their superior.

Falling short is certainly not the case with Kyle Jones and Leslie Jackson.  This is my first experience with chartering a private plane.  My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time.  A charter flight works so much better than the hassle of traveling commercial today.

Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire.  The same goes for Leslie.  I don’t think it was more than 5 minutes before a response came back.  Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.

My father insists he will be going again next year and I hope he is correct.  I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.

Merry Christmas to you and your family and a happy New Year.

Laura

Ted S.

The Stratos team has always been highly professional, accommodating and easy to work with to plan and execute our trips. Additionally, their commitment to safety and utilizing experienced crew members puts us at ease to know every trip we book is not only enjoyable but very safe. Couldn't recommend them more!

Karl H.

Glenn was wonderful, the jet was clean and the crew was fantastic.

Marty S.

Yes

Michael D.

Stratos arranged a private jet to Toronto for me last minute. Everything went well and the Challenger 300 was very nice. Thank you

Joseph M.

Ditto!

Tim K.

Everything about our experience was great. The quoting process was painless - several options were presented. Once the decisions were made there was great follow up from Rachel and her colleagues to handle every administrative matter with our trip. Everything went as planned and we were very happy. I would highly recommend considering Stratos for your next charter.