West Mifflin, Pennsylvania Jet Charters

Myra B.

Every aspect was professional, courteous, and reliable.

Scott B.

I look forward to booking again..

David O.

Booking was easy, you made thr whole experience easy.

Kenneth J.

Crews were amazing. Aircraft less so. Very outdated and need of refurbishing. Shoulder seat belt was missing from one of main seats.

Shalana Pohlman

As always, you guys set a great example for what working with a broker should be like. :)

Daniel S.

None that I can think of

Richard R.

None that I can think of.  Great flight

Monika W.

My agent was wonderful. However, my scheduled flight time was changed due to the owner wanting to use their plane. This change resulted in my missing an engagement. No discount was given to me for my inconvenience. The lack of observance of a signed contract was shocking and frankly showed a lack of integrity. I expect monetary compensation.

Roxanne Stanley

We actually flew the flight in one of our jets for Stratos Jets customer. Joel was great at providing us passenger information and returning the paper work in a timely fashion.

Cathy L.

Would definitely recommend Statos Jets. Always know Kerry Hill is doing her best for us.

M.A.G.

With only a 15 hour window from my 1st request to Joel to wheels up, Stratos provided me with a great plane, rate and service. I texted from overseas and within 30 minutes had a quotations. With 2 hours Joel and his team came back with even better rates and we locked in the Flight! I am always amazed at the service and how they track every detail of the flight and my progress. Even though I am in a second tier city I get amazing flight options with Joel and his team. The equipment was a light jet with brand new soft goods and fantastic pilots. Everyone was super friendly and when you book through Stratos you are treated as an Aircraft owner. Thank you again guys! MAG Pittsburgh, PA

Eric Sanchez

Always a pleasure. Happy Thanksgiving.

Eddie D.

I have dealt with Stratos Jet for the past 10 years Always great response and outstanding service Highly recommend them for any charter service you may need

Adam W.

Our company jet had a mechanical problem and we had a very important meeting that our passsengers had to make. Joel was able to locate and reposition an airplane for us in a matter of two hours. Our passengers were able to make their meeting and were very pleased with the aircraft/crew that was selected. Good work.

Cathy W.

No improvements needed.

Karen W.

Randy was so helpful during my scheduling of this trip and kept me informed. I will recommend Randy to all of our associates. Thank you for your service

Isabella R.

As always, Joel and his team made this a seamless trip. We enjoyed every moment from booking to take off and landing and everything in between. Thank you!

Deb Higgins

Hi! All was well except for when we are relaying delays, service issue etc several different people will respond at the company with different questions or concerns. Having one, main point of contact for each trip would be helpful so we don't get calls or emails from several different people within the company. Besides that we love you guys and the booking process is always easy. Deb

Rich P.

Yes to all.

Jim H.

Smooth and easy

Joe Stephenson

Always a pleasure to work with you all. Please let me know about the app you've developed. Thanks, Joel. Sincerely, Joe Stephenson Merlin One

Arthur W.

Can't think of a thing!

Robert C.

Everything was done in super fashion. Anthony the scheduler, Anthony and Terry the pilots were fantastic!

JR Chlamon

Very good communication and timely responses for flight details. We work with alot of brokers and your level of expertise and communication is a breath of fresh air from what we typically see. Thank you again for your business and we hope to continue our relationship with your organization! JR

Jerry H.

Everyone was great

Michael D.

Great experience all around. simon was great - awesome customer service mentality and communication throughout.

Etta G.

Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife's birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.

Søren Bisgaard

As the operator, this client showed great brokerskills. Precise emails and everything was provided shortly after requested. Would love to work with StratosJets again soon.

Bill P.

Simon and your team made our overall experience excellent. The total process start to end was well done.

Michael F.

Amazing customer service and overall experience from my first contact with Kimberly. Stratos truly delivers what they promise!

Bill M.

Would recommend. I gave them a 5 star rating.

Ricky Guagliardo

Good afternoon, I hope all is well! The experience has been quite pleasant when dealing with Stratos Jet Charters! We appreciate your business and constant support. I look forward to continuing that business once our jets are added to our fleet. Thank you!

Michael Turkal

Always great working with you guys!

Geraldine C.

Booking was great, Kyle is wonderful a asset to your company. However the pilots were not. They were not there on time never offered an apology or explained as to why. When questioned they were extremely RUDE. I was told that the Pilots went to eat lunch so they kept myself and family waiting over an hour past wheels up time. I arrived at 12:30 for a 1:00 flight they arrived at 1:30 for a 1:00 flight with BAD attitudes

Erik Hjortaas

I thought Stratos was professional and easy to work with. We didn't have any problems or communication issues whatsoever. It's really nice when we don't have to deal with 10 different people to coordinate a trip.

Renee W.

Glenn was excellent to work with. I spoke with several charter companies before choosing Stratos. Glenn is the reason I chose Stratos Jet to bring my elderly parents home during the initial break of the COVID-19. He was professional, knowledgeable and on top of every detail. This was our first experience with a charter flight and Glenn explained the entire process from start to finish which helped me keep my anxiety in check. My parents flew from Florida to Ohio without any issues. They said the aircraft crew were professional and confident and made them feel safe. The plane was basic, cabin was small so it was a little challenging for older people with limited mobility. My parents are short, 5'4 and 5'1 and both had to duck down to get on and off the plane and while inside the cabin. That being said, we were given the option of a more luxurious cabin but chose not to spend the extra money. Stratos took care of getting my elderly parents home quickly, safely and allowed us to minimize the risks of commercial flying at this time.

John D.

From the moment we arrived at your facility where one employee came to greet us and take our luggage to the friendliness of the pilots and their updates during the flight to the thank you by the pilots after arrival, Stratos was wonderful. The one item that I realize is out of your control is the Signature waiting area at EYW. When we left, there was a family of 5 without masks. Masks are required. When we returned, the same experience, a group of 2 couples without masks were laughing and not maintaining social distancing.

Carol K.

We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else.

Laura C.

Good morning, Joel.  I have been in the customer service business for 30 years as a realtor and previously customer service manager for a performing arts hall.  I am very critical when it comes to customer service as so many companies who pride themselves being excellent fall short.  I feel when it excels, it should be pointed out to their superior.

Falling short is certainly not the case with Kyle Jones and Leslie Jackson.  This is my first experience with chartering a private plane.  My 94 year old father and 92 year old mother are going to their favorite place in the world, the Beau Rivage hotel in Biloxi MS at Christmas time.  A charter flight works so much better than the hassle of traveling commercial today.

Kyle was on top of everything for me and when I would send him a question via email the response was rapid fire.  The same goes for Leslie.  I don’t think it was more than 5 minutes before a response came back.  Their friendliness, professionalism and knowledge is above par and you are extremely lucky to have them on the Stratos team.

My father insists he will be going again next year and I hope he is correct.  I will contact Stratos for their traveling needs and hopefully work with both the wonderful Kyle and Leslie again.

Merry Christmas to you and your family and a happy New Year.

Laura

Robert W.

Excellent communication with Glenn. I would definitely recommend Stratos. Our aircraft was a newer model and very clean. Crew provided a nice experience.

Gabriela Aslan

Working together with Stratosjets felt like working with my own team - very friendly and coorperative employees - loyal and trustworthy team - thanks a lot!

Luis F

No changes are needed, we were very pleased.

Michael S.

Zach, I just wanted you to know that the gift basket did arrive. I haven’t seen it as I am out our home in the Hamptons, but my wife says that it’s beautiful. Also, I just wanted to thank you for a job extremely well done for me and my family. I too work in a service business and have always mentored our staff on how important it is to serve our clients with passion and zeal, to always be their advocate. You have learned those lessons well for so early in your career. So, many thanks. I’m sure that there will be a “next time” for my family (private air travel is addictive, as you probably know. Until our paths cross again . . . Michael

Virginia D.

As always, the booking went well, the trip was on time, the crew great: another perfect flight. Thanks.

Charles C.

Glenn like usual is great to work with and is always on top of it.

Eric Sanchez

I love the team and especially working with Kerry. Always a pleasure

Gail K.

Eastern Air Services (crew and plane) were wonderful. Stratos micro obsession with baggage and weights was beyond logical and anything that I had ever experienced in prior charters. Turned out there was PLENTY of room in cargo for additional baggage and that my guests were no where near any weight limitation. The only reason I tolerated the craziness was the price differential. Next time, if they are not the best price I am going back to my regular charter companies. ------------------------------------------------------------------------------------------

Jeff Moneypenny

We felt everything went well. However, at the beginning of the process we kept asking your Team to reach out to everyone on the e-mail thread and that took a little bit to get that aspect corrected ! However, once that took place it seemed like everything was smooth from that point forward. Joel and Glenn, Thank you both of you and your Team for the business ! We truly appreciate !

Sarah S.

I had an exceptional time with outstanding service and crew!

William B.

Glenn is always so helpful and understanding of our needs. He communicates everything so well. The provider downgraded the aircraft the night before which threw us off a little. Glenn handled things really well.