With over 5 years of B2B and luxury sales experience, Zach Rankin is a 27 year old, originally born and raised in South Carolina.
Zach is an avid sports fan with strong allegiance to the professional teams in Minnesota due to his father’s imparted fandom.
Pursuing this love for sports while combining it with a strong business acumen led him to attend the University of South Carolina, where he graduated with Honors from the Darla Moore School of Business with a BS in Sport and Entertainment Management.
While completing his degree requirements working an internship in San Francisco for Super Bowl 50, he had his first glimpse into the world of private aviation—and was hooked immediately. It was during this time as an intern that Zach originally crossed paths with CEO Joel Thomas at a “Suits and Sneakers” Super Bowl party.
Taking a brief hiatus from the private jet world for medical reasons, Zach spent the next two years working in Healthcare Staffing, specializing there in new client acquisition and contract generation.
However, the “avgeek” in Zach could not keep him away from the industry for too long. This lead him to his present opportunity as a member of Stratos Jets sales team.
When Zach isn’t working hard to give you the best solutions available in the charter market, he is playing and watching sports (Go Twins, Go Vikings, Go Wild, and Go Twolves), watching movies, playing with his dog, and volunteering at his local children’s hospital.
Awesome customer service
Our original plane had maintenance issues and we were upgraded to the only plane available. It was such a beautiful ride, we upgraded for our return trip. Everyone at Stratos is professional, customer oriented and a pleasure to deal with. I will continue to use their service.
All went well
We had a great flight. I greatly appreciated Zach calling to let me know the address of the gate had changed. I did get an email with the update but it didn't show up in my inbox til I was driving to the airport. We had a great flight with no issues. The crew were very helpful when and if we had any questions.
Flight was great...catering was horrible
As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.
Carol - Thank you for bringing this to my attention and you are certainly right. The ball was dropped. I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed. Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity. I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.