Albuquerque, New Mexico Jet Charters

Virginia D.

Enjoyed flight; booking easy; would gladly recommend Stratos

Gary C.

Joel and his staff made a family loss so much easier to deal with. They are like family and they have my business whenever I need it and they’re available.

Bill P.

Simon and your team made our overall experience excellent. The total process start to end was well done.

Kevin S.

Joel was all over booking our Jet and catering to our every need. He was easy to reach at all times and made arrangements that you would normally have to ask for, just as part of his routine business. He runs Stratos with elite service and I will be a life long customer!

John N.

I booked a flight for my good clients and amazing service from pre departure to arrival. Friendly staff and always easy to reach. My clients left sunglasses in the plane and they are already on their way. I will use you for sure again. Thanks again.

Paul K.

Daniel was very responsive late into the night and early morning and was able to arrange our flight in hours. Time from first contact to wheels up was less than 12 hours. The FBO's and crew provides were very accommodating and helpful. 5 stars!

Federico d. S.

The trip was excellent, the aircraft new, clean and confortable. The staff really did the best to make the best possible experience. Will definitely fly again with you

Carol C.

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

Jaime D.

Plane was not clean. One pilot claimed to have a mask but never wore it, despite being told to. My booking with Stratos was clear and should have been obvious even if I hadn’t specifically asked for a clean plane and a masked crew. My wife and I neither ate (to not remove our masks) nor used the bathroom ( the unmasked pilot had to use the bathroom shortly after departure). By far our most uncomfortable air travel made worse by the fact that it was private.

________________

Thank you for bringing this to our attention.  I appreciate the feedback and opportunity for me to address this with the air carrier. I have contacted them and shared your experience with them.  Your health and safety is of the utmost importance to us.  While operating in this COVID-19 environment brings new challenges; sharing your experience, has allowed Stratos to identify opportunities to improve the customer experience by implementing several pro-active steps as well as additional QA requirements on the day of flight.  We sincerely appreciate our relationship with you and your willingness to help us get better every day! 

Soar Higher - Joel A. Thomas / CEO

Daniel S.

None that I can think of

Geraldine C.

Perfect experience!!!!! The flight was on time, the pilots were great, and Booking with Kyle was easy and exceptional! Stratos is the very BEST option for flying private.

Kerry O.

Glenn was great - very responsive. Would have given our experience 5 stars had the airport we intended to land (Ocean Reef) been secured when I paid the monies, instead of 3 days before our scheduled departure from HPN.

Richard S.

This charter was a wonderful experience, from Will's handling of details at Stratos to a great piece of equipment and a top notch crew. I can't speak highly enough of Leo and Craig. I have spent a lot of time on mid-size aircraft, and this crew would rate at the very top of all I've met. Please extend our sincere thanks to Will, Leo, and Craig.

Debbie Parker

Your team was easy to work with and the clients were great. We look forward to working with you again. our trip # was Z0HQZZ

Mathieu C.

Kyle from Stratos Jet was great to deal with... quick responses....great service....great prices....A+ experience

Gary C.

This trip was unusual in that on the return there was a tropical storm that hit our area. Joel stayed in constant contact with me and flight operations so there was never a time that I was uninformed. I have no hesitancy to recommend Joel, a pilot himself and in charge of Stratos, to others seeking a charter operator.....in fact I have done just that.

Matteo G.

Rick H.

As always the flight and booking process was handled with ease and professionalism. Our pilots were very personable and the aircraft was exactly what we were looking for.

David C.

The only glitch was the catering from New Orleans to Las Vegas. I don't know how you could correct the issue, but we didn't receive exactly what we ordered -- plus, they did not provide us with utensils, plates and napkins.

Jim M.

The full experience was seamless and efficient. Our requests were handled immediately and to our full satisfaction. The administration, equipment and crew were all top notch.

Eric Sanchez

Always great working with you guys!! Great job all around as usual.

Michael R.

Zach Rankin is the best jet broker I have ever met! Total first class experience. Super responsive & passionate & customer service oriented. I’m in real estate hospitality....hotels & apartments etc. So I understand how hard it is to execute flawless high-end customer service like Zach.

Steve R.

All went well on the flight. Great pilot crew both ways.

Rick Haviland

This is from an Operator standpoint--Stratos Jets as a broker is consistently professional and profitable to work with in their demand for quality and efficiency--great company top to bottom, their personnel being one of their best assets!

Virginia D.

As always, the booking went well, the trip was on time, the crew great: another perfect flight. Thanks.

John D.

It was perfect!

Roland C.

Danny, my Stratos Rep, was in contact with me on a regular basis. The rest of his team provided excellent support to ensure there weren’t any issues. The entire experience was better than my highest expectations. I’m already planning my next trip.

Lynda K.

The folks at Stratos are among the most client oriented firms I work with. They are prompt, polite and always do their best to accommodate me and my guests. Keep it up!

Jay O.

Probably the best charter experience I have ever had. Zach really came through for me when I was in a bind. Thanks Zach and keep up the good work.

Alexander Musgrove

Sarah and Glen were awesome to work with to make the trip successful.

Scott D.

We had a great experience, particularly with Steve and the booking process, as well as with flight, which was fantastic. We would highly recommend Stratos. Thanks again!

Jeff P.

As always, Stratos has the best selection of aircraft and crew. Zach is amazing to work with.

Tim L.

We were thoroughly impressed with all aspects of these operations. If at all possible, a method to protect the identity of passengers might be developed (whereby TSA rules are still met). If such a method already exists, my clients would appreciate knowing the details.

Joshua B.

Easy to book with and were very accommodating with a last minute booking.

Julien S.

We had a great experience, we will definitely use stratos again.

Duane I.

Experience with Stratos was fine. Flight crew was both professional and personable. Aircraft was in top shape.

Ivan J.

Great communication, everything on time and accurate, highly recommended

Stewart G.

Pilot did a terrible job of synchronizing the engines. It was bad enough at one point that the two guest passengers were worried we would need an emergency landing. I have flown on Hawkers for 15 years now and never had that experience. Crew was very nice, but the pilot needs some instruction. It was very disconcerting.

Terry D.

I wanted to thank you for making the arrangements for my trip up north on 7/29/20 & the return flight yesterday with Tyler et all to Orlando. Everyone was very polite, timely, and helpful and we felt completely safe & comfortable traveling with Stratos Jet Charters.

Wishing you well & grateful for a wonderful alternative for traveling.

Daniel S.

None, Ricky Gomulka takes care of everything, and I honestly like dealing only with him everytime I call. Very hard working and goes over and beyond for me.

Terry G.

Katie was great on very short notice. Here is were the 5th star was lost: No on board bathroom and I was not told about it. I specifically asked about quality of safety and maintenance by operator and got incorrect information initially; although there was no apparent problem .

Brandi P.

Always a pleasure working with Stratos Jets. Never have had a bad experience.

Trey hunt

The Stratos team was very easy to work with, made the entire process quick and easy. Pleasure to work with.

John S.

Anthony did an excellent job arranging a convenient flight at the right price to get us back to Canada Limo service was very efficient Plan to get Anthony to get us back to Florida in January

Curt C.

As always, every aspect of the trip from booking to deplaning could not have been more enjoyable and efficient!!

Carol C.

We had a great flight. I greatly appreciated Zach calling to let me know the address of the gate had changed. I did get an email with the update but it didn't show up in my inbox til I was driving to the airport. We had a great flight with no issues. The crew were very helpful when and if we had any questions.

Debi G.

Hey Wanted to let you know that your pilots were so thoughtful and attentive to my daughters needs yesterday.  They removed all unnecessary obstacles for her.  Thank you so much

Harry W.

Everything was great with the trip; it was a bit rushed on my part and Danny was a rockstar! He gave me many options and honest and frank feedback and advice. He made me feel like I was the only client he had and was incredibly responsive to all my questions and concerns. Stress-free and relaxing is the best way to summarize my experience. I will always use Stratos and Danny!! thank you to all the team as well!

Deb Higgins

Hi! All was well except for when we are relaying delays, service issue etc several different people will respond at the company with different questions or concerns. Having one, main point of contact for each trip would be helpful so we don't get calls or emails from several different people within the company. Besides that we love you guys and the booking process is always easy. Deb

Gary C.

Hire more people like Kevin Bales. If you ever fire him he can work for me. Great job.