Sydney, Australia Jet Charters

Gary C.

I was thouroughly impressed with the professionalism of the Broker Joel, the flight organizer Sarah and the crew on both legs. The aircraft was clean, in good shape and right on time. The crew was friendly and professional to me and my guests. Two small issues were getting a tail number on less than 12 hours that made getting our rental cars more complex than necessary and more significant was being notified by our bank that you tried to bill my flight a couple times when I paid in full prior to first leg. All in all I would use them again but would encourage one contact who checks in daily a few days prior to flight rather than me having try to figure out who to call when it looked like a couple problems were coming up.

Jon E

They were the only ones able to book our last minute flight to the Masters. We decided to go Saturday night and they made it happen Including arranging ground transport and picking up our tickets for us. Thank You!!

Matteo G.

Stratos offers the best overall value you can get for private air charter PERIOD. I have done tons of research and cost models and there is no better value. Joel and his team do all of the hard work for you. My family tried Wheels Up, local charter companies and App Based Deadhead charter and they were all really disappointing. All of these option look good but when you compare cost per hour, schedule flexibility and booking Stratos is always a better cost and value proposition. The equipment is always great (this trip was a Citation X with a beautiful brand new interior and every feature possible) and Stratos works around your schedule and exact needs. We have made all types of requests due to my young family and the Stratos staff and cabin crews are always so helpful and accommodating. They never have over sold us and always are sensitive to every need. Most importantly Joel only will put us with great operators. We were in and out of Aspen and safety was the number one concern and he always covers all aspects of the trip but safety first. Again, I can’t say enough about the Stratos experience and team.

Bill L.

I had a great time with the pilots, all of us looking at our route software on our iPads how to get around the rain and stay clear of all the boomers on the way to the field. They did a great job. Fabulous approach to Runway 21 direct. I would fly with these pilots any time anywhere.

Joe Stephenson

Always a pleasure to work with you all. Please let me know about the app you've developed. Thanks, Joel. Sincerely, Joe Stephenson Merlin One

Jeff P.

As always, Stratos has the best selection of aircraft and crew. Zach is amazing to work with.

Tim L.

We were thoroughly impressed with all aspects of these operations. If at all possible, a method to protect the identity of passengers might be developed (whereby TSA rules are still met). If such a method already exists, my clients would appreciate knowing the details.

Carol C.

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

Ivan J.

Great communication, everything on time and accurate, highly recommended

Bob W.

Outstanding service.  Appreciate all the aircraft options

John H.

Glenn made booking easy and was on top of every detail throughout the process. The flight itself was flawless. Many thanks.

Daniel W.

From start to finish Glenn was great. He accommodated our various changes and handled everything professionally. The flight was perfect. Pilot and co-pilot were great.

Erik Hjortaas

I thought Stratos was professional and easy to work with. We didn't have any problems or communication issues whatsoever. It's really nice when we don't have to deal with 10 different people to coordinate a trip.

Heather Converse

Great Trip Support Team We love working with Stratos Jets! They are fast to respond, reasonable to work with, and their brokers and trip support team are very detail oriented which leaves little room for error. I would highly recommend them!

Monika W.

Wonderful experience with a highly professional crew!

Curt C

All Good......................and easy!

Laura E.

Although I was not a traveler for this trip, I organized the flight and was the point of contact. The communication and details from our agent made this first time use of Stratos Jet Charters very pleasant. I was able to reach out directly to Steve and he was very patient and helpful with all the questions I had from booking to payment. The memorable moment was with a delay in the departure. Steve sent emails to all but also made a phone call to be sure I was aware. This was so appreciated so I could reach out immediately to the travelers. THANK YOU STEVE AND STRATOS JET CHARTERS.

Taylor Loosli

Anthony was great to work with and quickly provided all updates and changes for his client for us to communicate to our pilots and prepare the trip. We were glad for the opportunity to work with you all and look forward to helping with more trips in the near future!!

Brian S.

Everything from start to finish was great will definitely be utilizing Stratos again

Julien S.

We had a great experience, we will definitely use stratos again.

Kim V. N.

From the ease of booking the flights and actual flights, it was effortless. I would definitely recommend Stratos to friends and use you again. Kyle was wonderful to work with, very helpful, and communicative. Both our flights were lovely. Staff was professional and courteous. All in all a great experience.

William B.

Glenn is always so helpful and understanding of our needs. He communicates everything so well. The provider downgraded the aircraft the night before which threw us off a little. Glenn handled things really well.

Joe B.

The whole process was easy and went BETTER than planned. Glenn was my agent and he made sure everything was handled completely and we had no worries. The plane left exactly on time and was an upgrade from the originally chosen plane. The car was waiting when we landed at the hanger and only had a few steps from the plan to the car. We made our appointment as planned and my family was so happy. I recommend Stratos highly.

Carol K.

We were so very pleased with the planning, follow up and service. Do not waste your time or money looking anywhere else.

Denise H.

This was our first time using private air travel. Anthony made the process as smooth as can be, sailing through a few hiccups with ease. He was literally *always* available for questions or concerns. I cannot imagine going through the procedures without someone as focused and knowledgeable as Anthony. He is a shining example of the lost art of good customer service. Looking forward to our next flight with Anthony and Stratos Jets.

Chief Pilot

As always, the folks at Stratos Jet Charters did an outstanding job responding to a short-notice requirement for supplemental lift for our flight department. Their staff is always focused on the customer needs and preferences. Through their proven performance, they have become my "go-to" solution when the need arises.

Daniel S.

None that I can think of

Chuck A.

It was a perfect flight!

Lynda K.

The folks at Stratos are among the most client oriented firms I work with. They are prompt, polite and always do their best to accommodate me and my guests. Keep it up!

David A.

I called my go to guy Anthony when another provider bailed the last second. He got me a plane ready to take off in two hours. Doesn't get any better than that!!

Jack Lambert

You guys are great! Keep em coming

Dan F.

Great flight, always professional and nice aircraft!

Jack N.

Not sure I could have asked for more. Joel was responsive and delivered exactly what I needed. The two pilots were incredibly accommodating and made the trip very smooth. Thank you Joel

Paula M.

Beau H.

Great job Steve!

Christine L.

Great trip!  Keep us informed of empty legs to Aspen

Eva S.

Danny Morejon is a great facilitator who made this urgent flight possible within a matter of hours. He is also a good advocate for Stratos. Had it not been for the communication I had with him a few weeks ago when searching for flights, I wouldn’t have called back for assistance.

Bill P.

Great trip , plane and crew Simon makes it easy Thank you. Great job. Bill

James R.

After our flight, I sent an email to Joel Thomas (CEO) telling him about our experience. Joel called me last night to thank me for email. In part, my email to Joel said: Ernest Hemingway once said: "The best way to find out if you can trust somebody is to trust them". We trusted Stratos Jet Charters with our first charter flight, and the actions of all of your employees and contractors sustained our trust in Stratos. I told my wife when we were flying down: "Kyle (Jones) must sleep with his phone or computer on his pillow". It didn't matter when I called, texted, or emailed. Kyle always responded on a near immediate basis. Wow! Since this was our first charter, Kyle professionally and patiently walked us through the entire charter process with accurate, complete, and well-documented information. He seemed to always be a step ahead and in many, many cases, anticipated our questions and preemptively answered them. In a world where you hesitate to call a service provider or financial institution because you know you will be stuck on hold or in voicemail hell, it is indeed a breath of fresh air to find a company who communicates so very, very well and truly appears to care about their customers and the customer's experience with them. Most of my interaction was with Kyle Jones but I also had communications with Sandy Milam and she exhibited the same responsiveness as Kyle. The ground crews at Signature Flight Services at TEB and PBI were equally adept at continuing that service of excellence. Last but certainly not least, pilots Ernie Guido and Don Poskitt were the icing on the cake. As a former CEO of a professional services business, I know how important the client experience is and how communication is one of the very key components. I just wanted to be sure you heard about our experience from a very satisfied customer. Kudos to you and your staff.

ERIC SANCHEZ

Smooth across the board as always. Thanks for the trip.

Todd C.

Incredibly responsive, great service, sourced a great plane, would definitely recommend to friends.

Dr J.

Dr and Mrs. J <redacted> were delighted with the recent trip, thank you!

Curt C.

As always, every aspect of the trip from booking to deplaning could not have been more enjoyable and efficient!!

Vicki B.

Ricky was awesome and everything went smoothly. I will certainly use your services again should a need arise. Thank you for everything!

Scott J.

Yes I enjoyed it they was very easy to work with and did what they said they were going to.  I would recommend to other people

Tatiana S.

Joel got us a plane in less than 24 hours as we needed it for an emergency- thank you so much we are very grateful!

Duane I.

Experience with Stratos was fine. Flight crew was both professional and personable. Aircraft was in top shape.

Jason T.

I called with pretty much an immediate need. With in two hours trip was covered. Great service

Rob O.

Yuri was wonderful!

Cathy L.

Always there to take care of any problem that arise. Professional quality cost effective service