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Testimonials and Reviews of Stratos Jet Charters

Stratos Jet Charters Customer Reviews

Find out what customers of Stratos Jets have been saying about our charter flight service.  If you’ve had a great experience chartering a private jet with Stratos, we would love to share your personal testimony!  Call us today at 888.478.7286.

 

 

OUR REVIEW POLICY

Charter Flight Review

 Every charter flight review on this page has been submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.

Private Jet Charter Flight
1 5 4.78 stars from 136 reviews
5 Star
119
4 Star
11
3 Star
1
2 Star
3
1 Star
2
Fantastic Plane and service!
5 1 5
Fantastic Plane and service! Joel & his crew are great and take care of every detail. If you are looking for a great charter partner Stratos is your one stop shop.
Having used many charter companies
5 1 5

Having used many charter companies before with mixed experiences, I can say with confidence that Stratos has the best service and highest level of professionalism of any of the charter services I have encountered. Most recently, we had an unfortunate last minute cancellation of a charter booked through another service, and Stratos came through at the last minute to find the right plane at the right price for us with under 24 hour notice. I cannot thank them enough for their professionalism as well as their willingness and ability to go above and beyond to find the right charter for us – even as a first time customer.

I met Joel, years ago,
5 1 5
Aviation Sales Consultant at FlightWorks, Inc.

I met Joel, years ago, when he first introduced me to Stratos Jet Charters during its start-up phase.  I was always very impressed on their marketing and honesty, as a broker.  Joel is very genuine and caring when it comes to his customers or the operators that he works with.  I know that Stratos Jets will not sacrifice safety for anything.  I know that he likes to treat everyone like they are part of the Stratos Jet family.  The trip planning process, from quote request to trip planning to  invoice, is seamless – they’ve thought of everything and continue to be ahead of the trend in our industry with the way they do things.  They think of everything!  In my opinion, Stratos Jet Charters set the bar for aircraft brokerage and I will always continue to look forward to working with them.

The low approach over Newport
5 1 5
The low approach over Newport was terrific….CAD even stopped talking. Have a nice w/e….David
Very
5 1 5
Very fast quote ~ excellent pricing, strong safety rating. Trip was excellent.
Joel and Stratosjets made my
5 1 5

Joel and Stratosjets made my last minute flight to the Masters possible. Price was competitive and services was second to none.  Joel and his team responded to each call and SMS in a matter of seconds.  They took care of every detail from flight, to transport and everything in between.

Jonathan E.

Owner of Mercedes-Benz Dealership

Top notch customer service from
5 1 5

Top notch customer service from the initial contact through the end of trip, incredibly quick turn-around-time for a quote, very detail oriented itinerary. I highly recommend Stratos for any of your charter needs!

I would like to be
4 1 5

I would like to be able to track aircraft on internet.

None. My experience with Strosjets
5 1 5

None. My experience with Strosjets honestly couldn’t have been better

We love Joel!
5 1 5

We love Joel!

Great service!  Anne and I
5 1 5

Great service!  Anne and I will contact you, probably in mid-January about our next trip to Florida. Thanks and have a good evening.

Yuri was wonderful!
5 1 5

Yuri was wonderful!

No changes are needed, we
5 1 5

No changes are needed, we were very pleased.

Thanks to Kerry for helping
5 1 5

Thanks to Kerry for helping us get to where we need to be ! Very detail oriented company. Pilot’s were very professional. See you next time!

The service was absolutely 1st
5 1 5

The service was absolutely 1st class… I was very satisfied and would recommend this company and agent to anyone.

This survey reall doesn't apply
5 1 5

This survey reall doesn’t apply to the use my company had with Stratos. We had to expedite a piece of equipment and a contractor to our facility to perform some emergency repairs. The process however did go well and the equipment and person arrived on time and the entire process was handled by Will Buckley in a very professional manner and was extremely helpful in making this adventure easy and convenient. He was great to work with and if the occasion should arise to use charter services again, we will contact you. thanks again

Service was incredible. Joel and
5 1 5

Service was incredible. Joel and Stratos was fantastic. Had a delayed special occasion and they went out of their way to make everything perfect. It was a surprise trip and could not have been easier to work with and very helpful in getting all arrangements made for in-flight. Beyond a 5 star. Thank you all for making a special trip a truly MEMORABLE one for us!!!

Joel I do not use google
5 1 5

Joel
I do not use google sign in re survey
Let me simply say Ms Hill was outstanding every step of the way as was the service at Dolphin Sun night
Thank you
Jim W.
Charter flight Omaha to Sarasota Mar 12

Everything was first class even
5 1 5

Everything was first class even though we not only left one of our bags on the plane but lost a wallet on the return trip (not on the plane), Matt Machokas was very helpful in assisting us in helping to resolve our problems. All pilots were great. Matt also arranged a flight for us because of a date issue I made with the return flight. He assisted in finding another plane to be sent so that we did not have to wait another day.

Great service. Responsive and thorough.
5 1 5

Great service. Responsive and thorough.

Great Job!!! My first time
5 1 5

Great Job!!! My first time booking with Stratos Jets and from my initial contact with the company to landing at my destination, the experience working with this company was flawless. I’ll definitely recommend and book with this company again. Thank you.

Stratos takes the complicated process
5 1 5

Stratos takes the complicated process of private air charter and makes it simple. They have helped me through the process and Joel even turned down my offer for purchasing a Pre-paid Jet card because he advised that it would not be a good fit for my home airport and family lifestyle. I shortly became a client after that because that experience was indicative of the company’s overall honesty and great ethos.

We have Chartered with Joel on multiple occasions and always get the the 3Gs of private air travel – Great Safety, Great Plane & Great Price.

Stratos is a great company and they put your safety 1st and make the process easy. You can text or call them at anytime and their response time is amazing. You truly feel special. Flying on chartered planes is something we really value and keep very personal and discrete. Joel assists us in keeping the experience special and within our schedule and budget.

I recommend Stratos to friends who have jet cards, fractional ownership and 1st timers alike. If you are considering charter, the 1st call to make is to Stratos. They never pressure you and value the relationship. I can not say enough about this team – A great experience!

I have dealt with Stratos
5 1 5

I have dealt with Stratos Jet for the past 10 years
Always great response and outstanding service
Highly recommend them for any charter service you may need

As a part 135 operator,
5 1 5

As a part 135 operator, I have been doing business with Stratos Jets since it was founded by Joel Thomas in 2006. Since the first trip I could tell they were a different type of Jet brokerage. Joel and his team of aviation advisors have always conducted themselves with the highest of standards and partnered with platinum operators like us to give their customers a luxurious private jet experience. Thank you for a decade of partnership and excellence.

Thank you for your friendship!

Rich Brennan
VP of Sales

Kerry absolutely gets an A+
5 1 5

Kerry absolutely gets an A+ in customer service. Very well run jet service company.

I wasn’t able to do
5 1 5

I wasn’t able to do the survey that is being done by google as I don’t have a google email and don’t want to set up another email account to be spammed to death.

However, if I could have done the survey, I would have given Stratos Jets very high remarks and the reason would be because of the dealings I have with Kerry Hill.  As I believe I told you when we met at the S&D last year, Kerry is the best and most considerate person I have ever dealt with from a Charter company.  Not only her flight following in which she keeps me posted on everything from beginning to end but also her attention to all the other details for the reservation such as needs of transportation for passengers, insuring that the catering is ordered and delivered.  She takes a lot of the weight and stress of my shoulders.  If ever I have a question, she is quick to get me the answers I need.

In my opinion, she is a very valuable asset to your company.

We were on a commercial
5 1 5

We were on a commercial flight from Detroit to Salt Lake City when part way into our flight we got notification from Delta app that our delay was going to cause us to miss our connection. We were on a long weekend for MLK to go skiing in Lake Tahoe. We were going to be rescheduled the following day, thus missing half of our vacation. I had email only, and emailed Garett asking if they had an operator in SLC who could get us to Tahoe that evening. Within 20 minutes he came back with two quotes. By the time we landed he had set up the flight, emailed me the number to the shuttle to get from Delta terminal to the private terminal, and did it all for a great price. To throw things off even more, we were set to fly to Tahoe, but Delta somehow got our bags on the flight to Reno that they said we couldn’t make. So at the last minute we changed from Tahoe to Reno for a destination. By the time we took the shuttle to the FBO our flight plan was set and we took off within 10 minutes. It could not have been more seamless. It literally saved our vacation. Time is the most precious resource we have and time with family is even more precious. Our daughter is a senior and this is one of the last trips we’ll have with her; it meant a lot, and Stratos savings our vacation, allowing us to create memories, means all that much more. Thank you!! Dave

Our company uses Stratos, we
5 1 5

Our company uses Stratos, we work directly with Kerry, she and everyone else have always been extremely helpful and manage our flights and requests with no problem! They respond friendly, quickly and we have no interest in ever switching companies. Highly recommended! Extremely happy clients!

We can't speak highly enough
5 1 5

We can’t speak highly enough of our experience with Stratus Jet Charters. From start to finish they were very professional, responsive and caring. We look forward to the opportunity of using Stratos Jet Charters for our next adventure.

We have been using Stratos
5 1 5

We have been using Stratos for a couple of years now and appreciate their dedication to using only the safest charter operators. Just completed the front end of a back to back for the Christmas Holiday.

As a several time repeat
5 1 5

As a several time repeat customer, I highly recommend Stratos!

You did great. Garett was
5 1 5
Stratos Client - Male

You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don’t know if I will use it depending upon cost as this next one is purely personal. But I would like to.

Ricky takes care of everything,
5 1 5
Stratos Client - Male

Ricky takes care of everything, and I honestly like dealing only with him every time I call. Very hard working and goes over and beyond for me.

Our VP's had a wonderful
5 1 5
Stratos Client - Female

Our VP’s had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

This charter was a wonderful
5 1 5
Stratos Client - Male

This charter was a wonderful experience, from Will’s handling of details at Stratos to a great piece of equipment and a top notch crew. I can’t speak highly enough of Leo and Craig. I have spent a lot of time on mid-size aircraft, and this crew would rate at the very top of all I’ve met.

Please extend our sincere thanks to Will, Leo, and Craig.

Garret has provided excellent service
5 1 5
Stratos Client - Male

Garret has provided excellent service and is attentive and easy to work with. The pilots on this trip were EXCEPTIONAL at dealing with our needs and providing service with the passengers needs and schedule. Very high compliments to the whole team for this flight.

Passenger stated that the jet's
4 1 5
Stratos Client - Male

Passenger stated that the jet’s interior was shoddy and showed that the jet wasn’t well taken care of. Said crew was nice. Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same.

Garrett is fantastic to work
5 1 5
Stratos Client - Female

Garrett is fantastic to work with. He is kind, responsive and you can tell he really cares about his customers. I worked with a different company on our way to our destination because Garrett could not find a plane. The agent at that company did not compare favorably to Garrett. I would highly recommend Garrett.

Our passengers wish to extend
5 1 5
Stratos Client - Male

Our passengers wish to extend a sincere thanks to your staff. We however advise that you do not have permission to use Michael’s name in their advertising or promotional material as to be endorsing your product.
Thank you again. We look forward to working with you again in the near future.

The only glitch was the
4 1 5
Stratos Client - Male

The only glitch was the catering from New Orleans to Las Vegas. I don’t know how you could correct the issue, but we didn’t receive exactly what we ordered — plus, they did not provide us with utensils, plates and napkins.

The Stratos team has always
5 1 5
Stratos Client - Male

The Stratos team has always been highly professional, accommodating and easy to work with to plan and execute our trips. Additionally, their commitment to safety and utilizing experienced crew members puts us at ease to know every trip we book is not only enjoyable but very safe. Couldn’t recommend them more!

I think you are doing
5 1 5
Stratos Client - Male

I think you are doing everything I could think of. I feel very comfortable and safe.

Ricky was awesome and everything
5 1 5
Stratos Client - Female

Ricky was awesome and everything went smoothly. I will certainly use your services again should a need arise. Thank you for everything!

KEEP UP GOOD WORK,WHEN I
5 1 5
Stratos Client - Male

KEEP UP GOOD WORK,WHEN I CALLED WILL HAD MY PAST INFORMATION IN HAND.HE WAS GREAT

We prefer to finalize our
4 1 5
Stratos Client - Female

We prefer to finalize our itinerary, plane and crew at least a week in advance. We did not get things completely final until the day of the actual flight. Secondly, we prefer to pay post-flight rather than pre-flight. You were able to make an exception in our case which was appreciated. Lastly, the quality of the catering service from STT was atrocious. It was inedible.

Our VP's had a wonderful
5 1 5
Stratos Client - Female

Our VP’s had a wonderful trip and great experience. Your staff is professional, welcoming, easy to work with and I look forward to working with them again. Thank you!

Its always a pleasure to
5 1 5
Stratos Client - Female

Its always a pleasure to work with Mark and Stratos!

The Executive Car Service setup
5 1 5
Stratos Client - Male

The Executive Car Service setup was a TOTAL disaster and almost ruined my trip. Chris Fink is awesome, but this man in Jersey was an absolute disgrace. Very disappointed with that firm.

The crew stellar. Better than outstanding. I was blessed to have them transporting me on thus very important day trip.

Chris’ follow-up and communication was outstanding. He is Top-Notch.

There is no way to
5 1 5
Stratos Client - Male

There is no way to improve on what Garett did for us in our time of personal tragedy. He responded with excellence, compassion, thoroughness etc. He went over and above for an absolute stranger in tremendous need. I can’t say enough about the job he did. God bless Garett!!!

Great charter flight with Stratos.
5 1 5

Great charter flight with Stratos. They went the extra effort to ensure we had a comfortable jet with the highest safety standard.

Great experience with Stratos Jet
5 1 5

Great experience with Stratos Jet Charters! Superior knowledge and outstanding customer service! Went above and beyond to make sure our flight was perfect. Highly recommended for anything from a short turboprop trip, to a transcontinental flight.

Peace of mind!!! My
5 1 5
Stratos Client - Male

Peace of mind!!! My family and I just completed our first charter on a private jet with Stratos. My wife and I have been on a few of our friend’s charters before and I fly regularly on my company’s aircraft but this was the first charter of our own. Stratos and specifically Joel Thomas made my wife and I feel that we were in great hands throughout the planning, selection and ultimately flight process. Family loved it!!! Great experience.

THANK YOU STRATOS!! I
5 1 5
Stratos Client - Female

THANK YOU STRATOS!! I have been working with Stratos Jet Charters for almost 3 years now & could not be happier with the services they provide! Working with me on many last minute changes, they are always quick & efficient, extremely professional, genuinely honest & immensely knowledgeable of all products and services they offer. They truly look out for the best interests of their clients. I trust them to always guide me in making the appropriate aircraft choices for our company. I find the ENTIRE team to be THE BEST in the charter aircraft business!!

I booked a flight for
5 1 5
Stratos Client - Male
First class travel

I booked a flight for my good clients and amazing service from pre departure to arrival. Friendly staff and always easy to reach. My clients left sunglasses in the plane and they are already on their way. I will use you for sure again.

Thanks again.

Simon was Great.  There is
5 1 5

Simon was Great.  There is nothing that cold have been better.

Nothing, Heather is amazing as
5 1 5

Nothing, Heather is amazing as always and the reason I will continue to fly with you.

Flight was for an elderly
5 1 5

Flight was for an elderly person and the tail number was provided a long time before the flight and I made sure the person flying had all the info written down by someone who could hear and got everything correct. Flyer had that until day before when tail number changed. I had to find someone who could hear me well and right down the correct info for the person traveling so he got it straight in his head and for driver.

I was the Charter Director
5 1 5
Customer Testimonial - Terri Myers

I was the Charter Director for MOB and BFM for years and now in Accounting….hands down,  your organization is THE BEST in the market.  From the aircraft you recommend, to the pilots, accounting, and especially sweet Daryl!  All awesome.

I am certain you all will be hearing from us soon.

We were thoroughly impressed with
5 1 5

We were thoroughly impressed with all aspects of these operations.

If at all possible, a method to protect the identity of passengers might be developed (whereby TSA rules are still met). If such a method already exists, my clients would appreciate knowing the details.

Stratos continues to exceed my
5 1 5

Stratos continues to exceed my expectations!

Excellent service and the crew was
5 1 5

Excellent service and the crew was very professional.

Mr. <name removed for confidentiality> is
1 1 5

Mr. <name removed for confidentiality> is extremely upset and disappointed with Stratos Jets as the plane had mechanical problems on take off which delayed the trip by 5 hours. It was his wife’s birthday and the entire family had a full day of sightseeing arranged which had to be cancelled. The trip was very costly and he feels he is due back some compensation. Thank you, Etta G.

It was excellent in every
5 1 5

It was excellent in every respect

You can not improve on
5 1 5
Reliable air charter company

You can not improve on perfect !!

For our far flung family,
5 1 5
Best Private Jet Company

For our far flung family, Stratos has been a consistently dependable, and cost conscious alternative to fractional and no-minimum jet programs. For us, safety is number one and cost is number two… Stratos has excelled in both areas. Their response to requests is always prompt and personal.  It is a pleasure working with Stratos.

the flight and service was
5 1 5

the flight and service was great.

Professionalism and attention to detail
5 1 5
Testimonial Private Jet Customer

Professionalism and attention to detail come to mind when working with Stratos Jet Charters, Inc. From initial engagement to the jets to take off – they didn’t miss a beat. My Employer is extremely concerned with privacy and professionalism and Stratos Jet Charters did not disappoint.

Everybody was great. The plane
5 1 5

Everybody was great. The plane could use a bit of a face lift, but since we were transporting eight animals, it was okay. I would definitely recommend Stratos to anyone who asks.

Your company really cares about
5 1 5
Private Jet Customers

Your company really cares about it’s customer and made us feel so comfortable and confident. I would recommend your service to others.

Your service was very professional
5 1 5
Stratos Client - Male

Your service was very professional as was the a/c and crew.

Keep up the good work
5 1 5

Keep up the good work

I was pleased with the
5 1 5

I was pleased with the way Heather assisted me. She followed-up throughout the process and during the flight.

lower cost flights :)
5 1 5

lower cost flights 🙂

Nothing. Meagan Brower was outstanding!
5 1 5

Nothing. Meagan Brower was outstanding! She was very informative and kept me updated on every aspect of the trip

It was all great. The
5 1 5

It was all great. The only problem even though the rental car was right there waiting for us, it had a terrible stale cigarette odor which was most uncomfortable for our journey home. That’s not your fault but I would never rent from Hertz again.

Service and attention was excellant.
5 1 5

Service and attention was excellant. Little disapointed in the interior room. Very cramped.It would be OK for a very short flight but longer than
1 hour would need more interior room with adquate bathroom facitlies.

we are pleased with the
5 1 5

we are pleased with the pricing and servicing we are getting

You did great. Garett was
5 1 5

You did great. Garett was great, ground transportation was clean, easy and on-time and seamless. It was a good trip and I have already asked for another quote. Don’t know if I will use it depending upon cost as this next one is purely personal. But I would like to.

We have used another broker
5 1 5

We have used another broker and they too have been very good. I have enjoyed the two trips that I have booked with you and I have booked a third next month

We had a great experience.
5 1 5

We had a great experience. Our normal broker is equally as professional and good. So we would be happy to try you again as we would our previous broker. 

Outstanding service.  Appreciate all the
5 1 5

Outstanding service.  Appreciate all the aircraft options

The aircraft was fine except
4 1 5

The aircraft was fine except for the AC. It either had to be run a full blast (we were wrapped up in blankets) or it had to be off in which case we were very hot.

on the way down, the
4 1 5

on the way down, the pilot was nervous, which made a couple of my guests worry…

Everything was perfect ! Thanks to
5 1 5

Everything was perfect !

Thanks to Ricky !

No improvements needed.
5 1 5

No improvements needed.

This was a fantastic trip
5 1 5

This was a fantastic trip and our family will remember the rest of their life. Wife says it is the only way to travel via air. Everything was handled perfect

I do not know what
5 1 5

I do not know what more anyone could have done. The service was nothing short of amazing from everyone involved. The trip was for my ailing mother to attend my brothers wedding. If it had not been for all of you this would not have been possible, and for that we are truly greatful!

MY agent did a great
5 1 5

MY agent did a great job. Due to the immediate nature of the flight, we didn’t compare to others but he was very quick to respond.

Pricing to be competitive with
5 1 5

Pricing to be competitive with Marquis etc.

I think you all did
5 1 5

I think you all did a great job!!!
If we book with enough notice, maybe a newer ride?
Not to say that the Hawker we flew was not great..
Only my thoughts.
Joe

None that I can think
5 1 5

None that I can think of.  Great flight

None. It was great. Had
5 1 5

None. It was great. Had to go for a medical problem with my dad and Ricky was absolutely tremendous. I can’t say enough good about him and how he handled things in a very difficult situation. the flight was awesome too. If I CAN ever justify the cost of flying private again like that Ricky and / or your company will get a call. Thanks so much.

It was a perfect flight!
5 1 5

It was a perfect flight!

None, excellent service
5 1 5

None, excellent service

While this was the first
5 1 5

While this was the first time between these two cities, we may take this route frequently in the future.

Chris was SUPERIOR - great
5 1 5

Chris was SUPERIOR – great customer service on his behalf. Most certainly will contact him directly for next charter flight. Thank you.

None that I can think
5 1 5

None that I can think of

the flight was very nice
5 1 5

the flight was very nice thank you and we will do more with you

It's all good !
5 1 5

It’s all good !

None, Ricky Gomulka takes care
5 1 5

None, Ricky Gomulka takes care of everything, and I honestly like dealing only with him everytime I call. Very hard working and goes over and beyond for me.

None that I can think
5 1 5

None that I can think of. Very Satisfied.

awesome
5 1 5

awesome

It was perfect!
5 1 5

It was perfect!

Kevin is great to work
5 1 5

Kevin is great to work with. I’ll call him again.
the aircraft crew were great.

Thank you for making this trip so easy for us.

our experience was excellent
5 1 5

our experience was excellent

Passenger stated that the "jet
4 1 5

Passenger stated that the “jet interior was shoddy and showed that the jet wasn’t well taken care of.”

Said crew was nice.

Stated no coffee available although I had specified de-caf to be provided and followed that up with company client services requesting same. 

We had quite a number
2 1 5

We had quite a number of issues booking this trip, which resulted in add’l work and follow up for me. As broker these issues should have been handled / caught prior to making a proposal. I believe I had to sign 4 different revised quote sheets for this trip! Also the final signed sheet stated we would land in LFMD on the return leg. Hence we booked transportation for pick up at LFMD. However flight landed in LFMN. This caused add’l stress and expense for no reason. I have only now seen that the last itinerary link showed an arrival at LFMN – but I never opened this one since all previous ones, including the contract reconfirmation showed LFMD.
As for the aircraft itself: it was one of the oldest ones I have ever flown. The door / separation to the toilet / luggage area was broken (not the lock but the entire frame!) and the toilet was not accessible due to a lot of “stuff” (amenities, water bottles, etc.) being thrown in / stored in the area. Overall cleanliness was not superb either.
Finally, the catering we requested was not available / not complete. Breakfast (eggwhite and sausage!!) was cold and wet and the fruitplatter had molded grapes; no ice bucket, nor champagne glasses were present. On the return leg, fruitplatter was nice but again no ice bucket nor champagne glasses were present. As a matter of fact, the soft drink container was not even replenished w new ice!!
So overall – yes, we flew from A to B but the service experience was disappointing.

Garrett did a great job
5 1 5

Garrett did a great job once again. He ALWAYS responds quickly and you can tell he really wants to please. He tried very hard to get us overflight permission and this time he was not able to but I knew that he tried hard. We had the same flight crew as we had last time and we really like them. They are very professional and very friendly.

You did a superb job,
5 1 5

You did a superb job, and the crew was first rate.  We will be back.

Garett is the best!
5 1 5

Garett is the best!

Ricky was wonderful to work
5 1 5

Ricky was wonderful to work with and answered all our many questions!

Apparently the air wasn't working
4 1 5

Apparently the air wasn’t working properly and was an uncomfortable flight until we were in the air.

Everything was very good, however,
2 1 5

Everything was very good, however, I am disappointed that I was quoted one price and was charged another.

All good. I would like
5 1 5

All good. I would like info on best, fastest way to charter jet for my next trip to India. I’m not wealthy, & run a small business. My work is only to benefit impoverished people internationally. My website is www.lesindiennes.com.

I must travel regularly to India yearly for my business.

I wonder if your company alo cares about these people? Is it possible to use your services for this business travel? Can you advise me to a NY company that is more suitable to my needs. I answered your questionnaire.
I look forward to your advice, & to learn how much your co. Is concerned with the plight of these people’s?
Best
Mary

The service was impeccable
5 1 5

The service was impeccable

Both the pilots were exceptional,
5 1 5

Both the pilots were exceptional, professional, and very thoughtful. My father has limited mobility, and alzheimers , so the assistance from the crew was appreciated by all. Wonderful experience, i would do this again.

I really don't have a
5 1 5

I really don’t have a basis for comparison since this was my first experience with a charter but I was extremely pleased with the service.

This was a most satisfying
5 1 5

This was a most satisfying experience.

I can't think of anything
5 1 5

I can’t think of anything that wasn’t handled perfectly. We’d like to extend a special thanks to the crew who were extremely helpful in loading and unloading the equipment.

I had an exceptional time
5 1 5

I had an exceptional time with outstanding service and crew!

My only complaint with Stratos
4 1 5

My only complaint with Stratos is that Initially, I did not received the lowest price quote.

Since it was my first
5 1 5

Since it was my first charter I have no comparisons

WE were told to go
1 1 5

WE were told to go to First Aviation Services terminal at Teterboro but our plane was at another terminal so we wasted over 45 minutes trying to find our aircraft and our agent was not at all helpful. In fact he told us someone was coming to pick us up and they never came and we had to find someone to help us get to the terminal our plane was located at. The agent asked us for our rental car info but when we landed in Naples the rental car was not at the terminal and we had to find a ride over to the other side of the air field to get our rental car. The flight was great but the handling of the pre and post flight were below normal and not what I am used to when I fly private.

First time flying on a
4 1 5

First time flying on a private plane. Knowing the exact layout inside & manner of boarding. Originally inquired about a Lear jet 35 & then confirmed a citation ll. Not a problem for me & my husband but for the 102 year old traveling with us was difficult to board as initial step into plane was 18 inches & the crew had to find a step stool. Steps were little and required several people to board & inboard her. The crew of Lance & Meagan were exemplary & would fly with them anytime

Everyone involved was courteous and
3 1 5

Everyone involved was courteous and helpful in getting a last minute emergency trip arranged. However, the premise for using your services was to be GUARANTEED ARRIVAL by a SPECIFIC TIME. Neither the departure nor arrival was anywhere close to what was promised. Hence, our reasons for hiring Stratos to take us became unnecessary and a wasted expense

Pilot did a terrible job
2 1 5

Pilot did a terrible job of synchronizing the engines. It was bad enough at one point that the two guest passengers were worried we would need an emergency landing. I have flown on Hawkers for 15 years now and never had that experience. Crew was very nice, but the pilot needs some instruction. It was very disconcerting.

Toilet paper, Pillows and blankets
4 1 5

Toilet paper, Pillows and blankets

Hire more people like Kevin
5 1 5

Hire more people like Kevin Bales. If you ever fire him he can work for me. Great job.

Can't see anything lacking, a
5 1 5

Can’t see anything lacking, a great job all the way around. Thanks, Mark 

couldn't get better than this,
5 1 5

couldn’t get better than this, amazingly efficient and helpful

Completely satisfied
5 1 5

Completely satisfied

Everything was perfect - nothing
5 1 5

Everything was perfect – nothing to improve. Many thanks to Richard Gomulka for his assistance – he was great!

I do not think there
5 1 5

I do not think there is anything else that could have been done to make our flight enjoyable. The crew, Vincent Jordan and Nicholas Gambino, were very professional, extremely courteous and if we were to charter another flight in the future we would love having them as our crew.

Can't think of a thing!
5 1 5

Can’t think of a thing!

Great trip!  Keep us informed
5 1 5

Great trip!  Keep us informed of empty legs to Aspen

Thank you for making this
5 1 5

Thank you for making this very easy for us!! I look forward to a long relationship with Stratos Jet Charter!!


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Stratos Jet Charters, Inc. serves as an agent for air charter services on behalf of our clients. All aircraft and air carriers selected by Stratos Jet Charters are fully certified by the Federal Aviation Administration and the U.S. Department of Transportation under Part 135 Regulations. Carriers are solely responsible for the air transportation arranged on behalf of Stratos Jet Charters clients. Stratos Jet Charters does not own or operate any aircraft. Stratos Jet Charters is not a direct or indirect air carrier. All flights chartered through Stratos Jet Charters are operated by Part 135 air carriers.