Stratos Charter Jets Reviews

Easy to work with from an operators standpoint

Always a pleasure to work with the friendly staff. The communication is concise and timely. Looking forward to future bookings!

Terrific Service

Worked with Glenn and he really worked to find the right plane at the right time! Aircraft crew were professional and courteous. Two great cross country flights.

great trip pilots were very courtious and professional, everything on time, great trip!

Glenn made booking effortless, pilots made it a great flight and yes, I would recomend to a friend.

Very helpful and Glenn was very open about any possible hiccups in the process.

My daughter was the passenger and she enjoyed her experience. This trip was vital to make it possible to go to her residence in Germany.

Flight went well and crew was very nice. Plane was very old.

All was just fine

Communication when relaying delays or service interruptions

Hi! All was well except for when we are relaying delays, service issue etc several different people will respond at the company with different questions or concerns. Having one, main point of contact for each trip would be helpful so we don't get calls or emails from several different people within the company. Besides that we love you guys and the booking process is always easy. Deb

Principal

Other than the expected 12/26 ATC "hold" , we enjoyed another perfect flight!; great crew, great equipment and a most pleasant ride!!

Great customer service from start to finish!

From beginning to end the process was easy and seamless. While we were flying on an older mid-size jet, the interior had been recently updated and was really nice. We will definitely use Stratos again.

Awesome customer service

Our original plane had maintenance issues and we were upgraded to the only plane available. It was such a beautiful ride, we upgraded for our return trip. Everyone at Stratos is professional, customer oriented and a pleasure to deal with. I will continue to use their service.

Great

Great customer service!

Moat Pleasant & Stress Free!!

As always, every aspect of the trip from booking to deplaning could not have been more enjoyable and efficient!!

Easy transaction. A+++ ebayer.

Zach and Leslie were very responsive and easy to work with.

Plane was great - organization a disaster

Never left a review in our life but for the amount of money spent - really left a sour taste in our mouth. Complete lack of organization with plane in wrong FBO for departure, $1,000 rental car at wrong airport on arrival, just not nearly the level of service expected when spending over $10K for an hour and half hop -

Trip to Santa Barbara

We had a large family gathering in Santa Barbara to which Frank with Stratos was able to arrange the flight. The plane and pilots were fantastic as was the service leading up to and throughout. I would recommend them to anyone that needs private travel arrangements.

All went well

We had a great flight. I greatly appreciated Zach calling to let me know the address of the gate had changed. I did get an email with the update but it didn't show up in my inbox til I was driving to the airport. We had a great flight with no issues. The crew were very helpful when and if we had any questions.

A Relaxing way to travel

Stratos service is professional, prompt, proactive and easy to do business with. Any questions or concerns they get on it right away ( ie itinerary changes) and very accommodating. I recommend them to all my friends, and when I travel Stratos is my first call.

Flight was great...catering was horrible

As far as I can tell the flight was great. My nephew, his wife and their dog flew from California to Guam for a move. The airport they flew from was changed the day prior to departure due to weather. The catering however didn't make it to the airport so they were on the plane for 15 hours with only the complimentary snacks and the crew shared some of their food with them. When you fly private you expect things to go smoothly...that's why you're willing to pay the extremely high price for. In my opinion there were opportunities missed to make it right. Since they had to refuel in Hawaii there was at least 6 hours to get some kind of catering for them when they landed in Hawaii. I realize that catering needs 24 hours notice but someone couldn't gone above and beyond to make things right and get them fresh fruit and veggie platter with a plain hot pizza or something to give them something other than snacks. I know if the CEO of Stratos was flying this catering issue would've been unacceptable.

Carol - Thank you for bringing this to my attention and you are certainly right.  The ball was dropped.  I have spoken with the private flight advisor regarding the matter and our day of flight process was not followed.  Not having something ready in Hawaii during the fuel-stop is truly a missed opportunity.  I am truly sorry for our misstep and the poor experience this must have been for your nephew and his family.  

You guys are always great to work with.

Yes, as always, you are right there on top of everything. you actually do "your job", and we always hope that we do our job to your liking.

great

everything went very well in all areas.Thank you .

wonderful trip

From the ease of booking the flights and actual flights, it was effortless. I would definitely recommend Stratos to friends and use you again. Kyle was wonderful to work with, very helpful, and communicative. Both our flights were lovely. Staff was professional and courteous. All in all a great experience.